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141 Conflict courses in Coventry

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Online Options

Show all 2144

PRP - Collagen Induction Therapy Course (GPT701)

4.6(39)

By Geopace Training

Platelet-rich Plasma (PRP) treatments Nationally Recognised Qualification No previous experience or qualifications needed Open College Network Accreditation Level 4 (as required for minimally invasive procedures) Covers standards set by HEE Employed (salon) or Self-Employed opportunities Basic understanding of English language required OPEN TO ALL APPLICANTS

PRP - Collagen Induction Therapy Course (GPT701)
Delivered in Birmingham + 6 more or Online + more
£295

Short course: Britain and the Second World War - a global conflict

5.0(1)

By Historical Association

2025 is the 80th anniversary of the end of the Second World War – a conflict that defined the twentieth century and still has an influence on relationships and attitudes today. In this course we welcome academics from institutions across the UK and abroad to contribute to a series of lectures and discussions on aspects of the Second World War. This is not a course about battles but rather about how people engaged with the conflict in different regions, exploring political motivations, cultural responses and social impacts and legacies. Sessions include:  25 February - Fascism in flames: Italy at war, 1940-1943 | Dr Alexander Henry 4 March - Imperial defence and relations in the interwar period, c.1930-1939 | Dr Adam Dighton 11 March - The British Empire at war, 1939-1945 | Dr Adam Dighton 17 March - We can’t stand by and do nothing’: the lives and work of Britain’s conscientious objectors during the Second World War | Dr Linsey Robb 25 March - Propaganda in Nazi Germany during the Second World War | Dr Paul Moore 1 April - The aftermath of war: Allied occupation and displaced persons in post-war Europe | Dr Samantha Knapton 8 April – Samurai Nation: Global Views of Japan from the 1890s to the Second World War | Dr Oleg Benesch 15 April - Music as propaganda as used by the Soviet Union and Nazi Germany | Dr Percy Leung, FRAS FRSA 22 April - War and Crime: Britain, 1939-1954 | Dr Mark Roodhouse 29 April - Blood for Blood! Death for Death!” The Soviet Partisans and the Great Patriotic War 1941-45 | Professor Mark Sandle 6 May - Japanese motivations during the Second World War | Dr Satona Suzaki The course also features two workshop sessions to discuss your learning with other course participants. All sessions will take place from 7.30-9.00pm. This course is free to all HA members, and available for a small charge to non-members. Access to the course will be via the HA website once your booking is verified, you will be contacted via email once this is complete. The introductory session will take place on 25 February. Further information can be found on our course page here.

Short course: Britain and the Second World War - a global conflict
Delivered Online
FREE to £29.37

Live Online Data Governance Training and Clinic

5.0(3)

By The Data Governance Coach

A practical approach to Data Governance, giving you the information you need to design and implement successfully a Data Governance Framework that is right for your organisation.

Live Online Data Governance Training and Clinic
Delivered Online + more
£700 to £1,500

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Mar 25)

5.0(1)

By Born at the Right Time

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Mar 25)
Delivered Online + more
£120

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Constructive Conflict Management

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Constructive Conflict Management
Delivered OnlineFlexible Dates
£1,500

Managing Conflict

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for any business professional who encounters conflict in the workplace. Overview Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution. An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Recognizing the Impact of Conflict Identify Your Personal Reaction to Conflict Develop a Healthy Attitude Toward Conflict 2. Analyzing Conflict Assess the Situation Identify the Source of the Conflict 3. Dealing with Conflict Listen Actively Communicate Effectively Respond to Negative Tactics Avoid Conflict Escalation 4. Resolving Conflict Evaluate Approaches to Conflict Resolution Determine the Best Solution Implement an Action Plan Additional course details: Nexus Humans Managing Conflict (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Conflict (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Managing Conflict
Delivered OnlineFlexible Dates
£435

Conflict Resolution Skills (Virtual)

By IIL Europe Ltd

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (Virtual)
Delivered OnlineFlexible Dates
£850

Dealing with Conflict

By Course Cloud

The comprehensive Dealing with Conflict has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Dealing with Conflict today, and learn from the very best the industry has to offer! This best selling Dealing with Conflict has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Dealing with Conflict is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Dealing with Conflict is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Dealing with Conflict is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Dealing with Conflict, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Dealing with Conflict will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Dealing with Conflict to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Dealing with Conflict
Delivered Online On Demand
£319

Conflict Resolution Skills: In-House Training

By IIL Europe Ltd

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,295

Educators matching "Conflict"

Show all 8
Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Insite Training

insite training

London

inSITE Training & Development, Inc., a woman owned small business, was started in 1991 by Founder Susan S. Porter. Upon her retirement in 2010, Carol Erdman, who had worked with inSITE for 15 years became President and CEO. Since the turn of the century, inSITE has continued to grow and serve the business community as well as contribute to the community as a whole. Improving the quality and availability of education remains our primary focus for corporations, government agencies, and the non profit community. With a strong administrative team, instructional design staff and seasoned facilitators, inSITE has the unique ability to provide a wide variety of services. We hire graduate level interns to demonstrate our commitment to development of the next generation of instructional designers and instructors. Our forte has been to place teams on-site to assess, develop, deliver, and evaluate classroom-based training and web-based solutions. inSITE has expertise in conducting comprehensive needs and task analysis that truly determine skill-based needs. We focus on performance, not training, so our recommendations, once implemented, create an environment where employees not only have task-related skills to conduct their jobs, but are able to perform at levels needed for employees to reach their benchmarks, departments to achieve their goals, and the organization to attain its strategic plan while being flexible and ready to take on new challenges. Our eLearning modules can be tailored to include your policies, culture and other specific content. We use gamification to engage learners in classroom and web-based platforms. Adults learn when they are engaged and participating so our classroom learning engages all the senses. In order to ensure significant learning occurs in two to six hour courses, we limit lectures to 15 minutes or less and call them lecturettes. The remainder of the class is for large and small group discussion, enriching case studies that are so true to life they arouse emotion, role plays that help participants understand how they naturally behave in certain situations, simulations and video vignettes that demonstrate typical work place issues and bring learning to life. We provide a number of inventories including MBTI and its Step 2, DiSC, Thomas Kilmann, Gregorc Style Delineator, and the Conflict Mode Instrument. The use of the World Café is a highly successful learning format that draws in high level professionals and managers. We ensure a great deal of practice of all new skills and tools so that participants can transfer learning readily upon return to their job. inSITE Training & Development, inc. has conducted all aspects of the ADDIE model for both the Federal government and private sector. Most often, we conduct a needs analysis as a prelude to designing and developing instruction as well. By being involved in the entire ADDIE process and often delivering the training ourselves, we have learned just how comprehensive the needs analysis must be. We have on staff advanced degreed Instructional Designers, Project Managers, Instructors and Facilitators (PhD, MBA, Masters Degree), Coaches (ICF certified), a Psychometrician, a Web designer and a Gamification/eLearning programmer.