2661 Communication courses

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace. Duration 1 Day Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply a structured conflict management framework to effectively handle conflicts in the workplace. Identify the root causes of conflict and understand different conflict management styles. Apply communication strategies to de-escalate and resolve conflicts. Foster a positive work environment by managing conflicts constructively.

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Protecting Children, Young People or Vulnerable Adults One Day Course Cost:  £65 + vat per person This course promotes awareness and sensitivity to Safeguarding, enabling learners to identify the types and characteristics of abuse, record disclosure and appropriately share information with the relevant people. Safeguarding is how we can protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to Safeguard and Protect Persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect. SYLLABUS A range of subjects is covered including: Making judgements Communication Roles and responsibilities Sharing information Dealing with and reporting of allegations and complaints AGE RESTRICTIONS Learners must be minimum of 18 years of age upon course commencement.  COURSE NUMBERS A maximum of 12 learners can be accommodated on this course. CERTIFICATION Upon successful completion of the qualification assessment, learners will be awarded an Ofqual regulated qualification. Safeguarding • Adults & Children at Risk Our Safeguarding Workshops cover a variety of topics, including identifying signs of abuse or neglect, understanding legal responsibilities related to safeguarding, and implementing effective strategies for preventing harm. These Workshops are led by experienced Trainers who have extensive knowledge in the field of Safeguarding. They are designed to provide Healthcare Professionals with the knowledge and skills they need to protect vulnerable individuals in their care. The Workshops are highly interactive, providing participants with plenty of opportunities to engage in discussions, ask questions, and practice new skills. We believe that this hands-on approach enhances learning and helps participants apply what they’ve learned in real-world situations.

Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes: The impact on the team of language and cultural differences Communication techniques for an effective global team The importance of clarity and commitment The difference in planning and scheduling across cultures Different perceptions of power and leadership Leveraging the diversity in your team

Let’s make it visual — using visual resources to develop the language, communication and literacy skills of children with Down syndromeThis 3 hour course will cover why the written word is used as a visual tool to develop language skills. Methods to develop clarity of speech, grammar, vocabulary, and lengthen sentence utterance will be discussed and illustrated. It will also detail visual timetables, conversation diaries and ideas to develop reading, writing and spelling skills.

Comply Sense in person safeguarding course in Crawley, West Sussex for childminders

Overcome social awkwardness and social anxiety the fast, fun and easier way. DO YOU find yourself drying up or going blank when under pressure, or get tongue-tied when someone makes a smart remark? One of the reasons that you dry up or get tongue-tied – is because you are programmed to go into your head and try to think of something to say. Most of us have become left-brain dominant because of the way we’ve been educated and we don’t know how to activate our powerful and more creative right-brain. This is why the "I Don't Know what to Say" Improvisation Course is so effective at overcoming social difficulties. It gives you access to your spontaneous right-brain, and in fact, enables you to operate from both right and left-brain together. It is probably one of the fastest and most effective ways of building verbal confidence as well as liberating you on all sorts of levels.

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines