1857 Professional Development courses

For many people, giving a presentation is a daunting prospect - sleep is lost and nails are bitten. Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list!

For all staff who are responsible for delivering the appraisal process - typically team leaders, supervisors and managers.

For anyone wishing to improve their time management at work.

For all staff members who use the telephone as part of their normal duties.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

For all staff members.

This course is intended for any manager or supervisor tasked with carrying out the disciplinary procedure.

The IPAF operator course instructs a candidate to prepare and safely operate various types of MEWPs, also referred to as cherry pickers, aerial lifts or scissor lifts. Categories include Static Vertical (1a), Static Boom (1b), Mobile Vertical (3a), Mobile Boom (3b), Specialist Machines (SPECIAL), Push Around Vehicle (PAV), Insulated Aerial Device (IAD).Categories include Static Vertical (1a), Static Boom (1b), Mobile Vertical (3a), Mobile Boom (3b),

Drive improvement with our one-day Process Mapping workshop. Our Process Mapping Training course has been designed as a one-day programme so that your business may use Process Mapping as THE TOOL to drive improvement. The techniques explained in this practical "hands-on" workshop will yield real, timely, and motivating results. A process map is a visual tool used to illustrate your core processes. It is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who use PROCESS MAPPING look closely at elements such as the structure of a system and the flow of communication within the system. It is therefore a communication tool, a planning tool, and a tool to drive unnecessary waste and cost out of your organisation. It is also a practical tool to help you identify and address core problems in your organisation. PROCESS MAPPING is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognized or understood. PROCESS MAPPING will help managers and staff alike discover what the process is currently like, what are the Value Added, the Non-value Added, and the Value Enabling activities, and how to identify opportunities for improvement as you map out how the process should look like Whether delivering a service or producing a product, successful organisations are in continual pursuit of better, faster and cheaper way of delivering satisfaction to their customers. PROCESS MAPPING will provide organizations with an agreed and accurate understanding of their current processes, and will therefore provide new sources of rich stimulation for ideas to solve problems, find improvements, and map what the process should look like. It is therefore a foundation upon which many organizations then develop and implement many other Lean tools. PROCESS MAPPING is also a key tool used in the design and implementation of a robust Quality Operating System. The International Organization for Standardization or ISO 9001 encourages a process approach to quality management as it helps in the understanding of how each process relates to other processes within the organization and how those interactions impact Quality Management. This workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. We are happy to discuss Process Mapping in the context of your own business needs, so please contact us via email at compete@cforc.org or phone +44 (0)28 9073 7950 or our Dublin office +353 8 7224 2575 for more information.

This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.