449 CALM courses in London delivered On Demand

Step confidently into the world of animal care with the Veterinary Receptionist Mini Bundle — your all-in-one gateway to a career at the heart of the veterinary and pet care industries. This bundle is tailor-made to make you instantly hireable and job-ready, with a sharp focus on real roles and responsibilities employers actually look for. Whether you’re aiming for your first role in a clinic or want to break into the booming pet care sector, this career-focused training gives you the edge. With expert-aligned courses like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training, this bundle sets you up with credentials that stand out. The pet industry isn’t slowing down — and neither should you. Don't wait. Get ahead of the competition and join the workforce that’s in constant demand. Description The Veterinary Receptionist Mini Bundle was designed for one thing: getting you hired. Every course in this bundle — Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training — has been handpicked to align with what clinics, shelters, dog groomers, and pet service providers need in a front-desk or client-facing role. Why does this matter? Because veterinary receptionists aren’t just “desk staff” — they’re the face of a clinic, the calm in a crisis, and often the first person a pet owner talks to when things go wrong. That’s why employers look for candidates who can speak the language of Dog First Aid, understand Dog Basics, show a deep knowledge of Animal Care, have practical awareness of Dog Grooming, and even understand how to handle Puppy Training challenges. The pet care industry is booming — and clinics are growing fast. Employers are actively looking for candidates who can multitask, communicate well, and already understand the terminology. This is your chance to step into that world — without wasting time on fluff or outdated training. Plus, with multiple job titles opening doors (Receptionist, Client Liaison, Pet Service Coordinator, Kennel Desk Assistant, and more), you’ll be spoiled for choice. FAQ Q: Is this bundle right for me if I’ve never worked with animals before? A: Absolutely. The Veterinary Receptionist Mini Bundle is built for beginners and career switchers alike — especially those who want to break into a growing industry without needing years of experience. Q: What industries is this bundle relevant for? A: Veterinary clinics, grooming salons, dog daycares, pet hotels, animal shelters, and even pet insurance companies are all looking for skills like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training. Q: Can I really get hired with just this bundle? A: Yes. This mini bundle was created to make you hireable — not just educated. You’ll leave with immediately applicable credentials and knowledge employers actively value. Q: Is there a time limit? A: Don’t wait too long. Courses like these fill up fast — and early access means you’re ahead of the hiring curve.

Understanding how to safely and efficiently evacuate a building during an emergency is essential knowledge for organisations of all sizes. This Evacuation Procedures Training Course offers a clear and structured approach to recognising the importance of well-planned evacuation strategies. From preparing evacuation plans to understanding the use of equipment and tools, learners will gain valuable insights into the key elements that ensure safety and order when every second counts. Designed for individuals responsible for safety protocols, this course guides participants through various evacuation scenarios, including fire emergencies and other critical incidents. It highlights the roles and responsibilities before, during, and after evacuation, ensuring a calm and organised response. The course also covers emergency response coordination and post-evacuation procedures, providing a thorough understanding of effective safety management without the need for physical attendance. Whether managing a small office or a large facility, this training delivers essential knowledge to maintain safety standards and protect lives. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Evacuation Procedures Module 02 : Pre-Evacuation Planning Module 03 : Evacuation Equipment and Tools Module 04 : Evacuation Procedures Module 05 : Emergency Response Module 06 : Building Evacuation Procedures Module 07 : Fire Evacuation Procedures Module 08 : Post-Evacuation Procedures Learning Outcomes: Gain a deep understanding of evacuation procedures. Plan for evacuations in various settings. Familiarise yourself with evacuation equipment and tools. Implement effective building and fire evacuation procedures. Respond to emergencies with confidence and competence. Execute post-evacuation procedures for safety and recovery. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Safety officers and emergency coordinators. Facility managers and building supervisors. Workplace safety teams and first responders. School administrators and safety personnel. Event organisers and security staff. Community leaders and volunteers. Anyone interested in enhancing emergency preparedness. Individuals committed to ensuring the safety of others. Career path Safety Officer Emergency Coordinator Facility Manager School Safety Coordinator Event Safety Supervisor Community Safety Leader Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

  Stress Management Advanced CourseCalm yourself and live a more peaceful life Is your day to day activity stressing you out and want to get rid of the pressure for being in peace? Worry not, with this course you can learn how to manage your stress and lead a better life. It may seem like there's nothing you can do about stress. The bills won't stop coming, there will never be more hours in the day, and your work and family responsibilities will always be demanding. But you have a lot more control than you might think. In fact, the simple realization that you're in control of your life is the foundation of managing stress. Stress management is all about taking charge: of your lifestyle, thoughts, emotions, and the way you deal with problems. No matter how stressful your life seems, there are steps you can take to relieve the pressure and regain control. Effective stress management helps you break the hold stress has on your life, so you can be happier, healthier, and more productive. So, enroll in this course and relieve yourself of all the burden and pressure and start living a more healthy life. Course Highlights Stress Management Advanced Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Stress Management Advanced Course into 29 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 19 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose this Stress Management Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Stress Management Advanced Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Stress Management Advanced Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Stress Management Basics Introduction FREE 00:15:00 Recognizing your stress Levels & triggers FREE 01:00:00 Why do these changes occur frequently? 00:15:00 What does stress do to you? 00:15:00 Beware! Before seeking medical attention... 00:30:00 Medical stress solutions analyzing 00:30:00 The importance of stress management 01:00:00 Other things that might help in Stress Management 00:30:00 The Uses of Herbs and supplements in stress Management for stress relief 01:00:00 Conclusion 00:15:00 Applying Reiki Method What Is Reiki? 01:00:00 Learning about Reiki 01:00:00 Sides Effects of Reiki 01:00:00 Reiki Healing Health Benefits 01:00:00 Reiki And Creative Problem Solving 00:30:00 Essential Benefits Of Reiki 01:00:00 Strengthen Your Reiki Energy 01:00:00 Additional Treatment Advantages Of Reiki 01:00:00 What to Expect from Reiki Practice 01:00:00 Drawbacks of Not Using Reiki 01:00:00 Wrapping Up 00:15:00 Advanced Techniques What Is Stress? FREE 00:30:00 Causes Of Stress 01:00:00 The Effects Of Stress 00:30:00 Recognise The Warning Signs 00:15:00 Lingering Stress 00:15:00 Stress And Panic Attacks 00:30:00 Solutions On Living A Stress-Free Life 01:00:00 Conclusion 00:15:00

🚀 Elevate your career with the AML Analyst: 8-in-1 Premium Online Courses Bundle—designed for those aiming to break into or advance within the financial compliance and analysis sectors. This bundle combines the essential skills you need to stand out as an AML analyst, focusing on vital areas such as Excel, Crisis Management, Data Analysis, Purchase Ledger, Tax, Paralegal skills, AML expertise, and Financial Analysis. The demand for AML Analysts is skyrocketing across finance, banking, legal, and regulatory industries. This bundle harnesses the power of Excel, a staple in financial roles, alongside Data Analysis and Financial Analysis to give you a competitive edge. Navigating Tax laws, managing the Purchase Ledger, and applying Paralegal knowledge ensures you’re prepared for diverse AML challenges. Plus, mastering Crisis Management and AML fundamentals equips you to protect organizations in volatile environments. ⏰ Don’t miss out — job openings for AML Analysts are increasing, and employers seek candidates who come fully prepared with these critical skills. This bundle gives you value-for-money access to eight in-demand courses tailored to make you hireable NOW. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — trust us to deliver quality and career-ready training. Description In today’s fast-paced finance and legal sectors, being proficient in Excel is non-negotiable. This bundle ensures you use Excel to its fullest, underpinning your ability to manage data, budgets, and reports effectively. Combine that with top-notch Data Analysis skills that employers demand, and you’ll stand out in roles requiring deep financial insights. Handling the Purchase Ledger and understanding Tax implications are critical for AML Analysts working closely with finance departments. The ability to navigate Tax rules and maintain a comprehensive Purchase Ledger adds huge value in preventing financial discrepancies and detecting fraudulent transactions. A solid grasp of Paralegal knowledge sharpens your understanding of compliance, legal procedures, and documentation crucial in AML roles. The AML course itself delves into Anti-Money Laundering principles, helping you detect and report suspicious activities with confidence. Financial Analysis ties all these skills together, enabling you to interpret financial data critically and contribute to strategic decision-making. When unexpected situations arise, your Crisis Management skills will keep you calm and effective, turning potential threats into manageable scenarios. This bundle is ideal for finance professionals, compliance officers, legal assistants, and anyone wanting to upskill for the lucrative AML Analyst job market. With the complete package of Excel, Crisis Management, Data Analysis, Purchase Ledger, Tax, Paralegal, AML, and Financial Analysis, you’re not just learning—you’re investing in your future career. FAQ Q: How will these courses help me become an AML Analyst? A: Each course is selected to build your expertise in key AML Analyst skills like data management with Excel, legal and compliance understanding via Paralegal and AML courses, financial operations through Purchase Ledger and Tax, analytical skills with Data Analysis and Financial Analysis, and readiness for unexpected situations through Crisis Management. Q: Do I need prior experience in any course topics? A: No prior experience is required. The bundle is designed for beginners and professionals alike to develop job-ready skills quickly and effectively. Q: Can I access the courses anytime? A: Yes! The bundle is fully online with lifetime access, so you can study at your own pace. Q: How do these courses improve my job prospects? A: Employers in finance, legal, and compliance sectors highly value skills in Excel, Data Analysis, AML, and Financial Analysis. Completing this bundle equips you with verified skills and knowledge, making you a more competitive hire. Q: Is there any certification? A: Yes, you will receive certificates for each course upon completion, showcasing your mastery of essential AML Analyst skills. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — join thousands of satisfied learners who have boosted their careers!

The School Midday Supervision Course is designed to equip individuals with the essential skills needed to effectively supervise students during their lunch breaks, ensuring their safety, well-being, and proper conduct. This online course offers a flexible learning opportunity, ideal for those looking to enhance their understanding of school environments without the need for physical attendance. With the increasing importance of structured supervision, this course addresses key areas such as maintaining discipline, managing student behaviour, and dealing with any issues that arise during the midday break. Throughout the course, you will gain insights into the responsibilities of a midday supervisor and how to handle various situations with confidence. By learning how to communicate effectively with students and colleagues, you’ll be better prepared to create a positive and calm atmosphere during the lunch period. This course is perfect for anyone interested in supporting schools and ensuring that students are supervised in a safe, organised environment. Whether you’re looking to develop new skills or broaden your role within a school, this course offers a flexible and straightforward way to do so. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Midday Supervision Module 02: Safeguarding and Child Protection Module 03: Promoting Positive Behaviour Module 04: Managing Challenging Behaviour Module 05: Creating an Engaging Environment Module 06: Supporting Students with SEND Module 07: Health and Safety Procedures Module 08: Collaboration and Teamwork Learning Outcomes Safeguard children's welfare and protection. Cultivate positive behaviour strategies. Effectively manage challenging student behaviours. Craft engaging learning environments. Support students with SEND. Implement health and safety protocols. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring teaching assistants. School staff, including lunchtime supervisors. Parents and guardians. Individuals seeking a career change. Graduates pursuing roles in education. Anyone passionate about child welfare. Career path Teaching Assistant Classroom Support Worker Education Welfare Officer Special Educational Needs Assistant School Behaviour Support Officer Early Years Educator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Life can feel like a never-ending rollercoaster—one moment you're calm, the next you're spiralling. If your emotions seem to have a mind of their own, the DBT for Emotional Wellness Course is here to help. Built on Dialectical Behaviour Therapy (DBT) techniques, this course dives into proven methods for managing intense emotions, improving relationships, and learning to respond to life's ups and downs with more balance. It’s not about pretending things are fine—it’s about understanding yourself and handling emotions without letting them run the show. This course is perfect for anyone tired of overthinking at 2am or second-guessing every decision. You’ll explore topics like distress tolerance, emotional regulation, mindfulness, and interpersonal effectiveness—all from the comfort of your own space. Whether you're looking to improve your mental wellbeing or simply want to feel a bit more in control, the DBT for Emotional Wellness Course offers tools you can use in everyday situations without needing a psychology degree to understand them. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to DBT Module 2: Mindfulness Skills Training Module 3: Emotion Regulation Skills Module 4: Interpersonal Effectiveness Skills Module 5: Distress Tolerance Skills Module 6: Application of DBT in Specific Populations Module 7: Implementation of DBT in Clinical Settings Module 8: Ethical and Professional Considerations in DBT Practice Learning Outcomes: Understand the foundations of Dialectical Behavior Therapy principles. Apply mindfulness skills to enhance emotional awareness and self-regulation. Cultivate effective strategies for regulating and managing emotions. Develop interpersonal skills to navigate complex relationships with confidence. Acquire distress tolerance techniques for coping with challenging situations. Demonstrate ethical considerations essential for a successful DBT practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals Therapists Counsellors Psychologists Social workers Healthcare professionals Students in psychology-related fields Individuals passionate about emotional well-being Career path Clinical Psychologist Counselling Psychologist Mental Health Therapist Social Worker Psychotherapist Psychiatric Nurse Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Athletic performance isn't just about pushing hard—it's about recovering well. Yoga for Athletes & Runners Training is your secret tool for balance, longevity, and mental clarity. This low-effort, self-paced training helps you build a sustainable routine that supports your goals—without adding more strain. Whether you run daily, train competitively, or simply want to recover smarter, Yoga for Athletes & Runners Training brings calm and control to your active lifestyle. Description Overtraining leads to burnout. Tightness leads to injury. That’s where Yoga for Athletes & Runners Training comes in—not as another challenge, but as a recovery ritual that keeps you in the game longer. Designed to complement your current routine, Yoga for Athletes & Runners Training fits seamlessly into your lifestyle. It’s fully self-paced and low-effort—perfect for rest days, cooldowns, or mental resets. You don’t need to be flexible. You just need to be ready to support your body and mind. Start Yoga for Athletes & Runners Training now and feel the difference in your recovery, focus, and resilience. Benefits Supports mobility, body awareness, and stress recovery. Fully self-paced—Yoga for Athletes & Runners Training fits around training, races, and life. Ideal for athletes, casual runners, or anyone seeking post-workout release. Boosts performance by promoting long-term body balance. Excellent value: lifetime access to all training materials. Take care of your body like it takes care of you. Yoga for Athletes & Runners Training is the long game approach to self-development. FAQ Q: Do I need to be experienced in yoga? A: No. Yoga for Athletes & Runners Training is designed for non-yogis too. Q: Will this help with muscle tightness? A: Yes—many athletes use this training to release tension and improve flexibility. Q: Can I do this on rest days? A: Absolutely. Yoga for Athletes & Runners Training is perfect for active recovery. Q: Will this make me faster or stronger? A: It’ll help you move smarter, feel better, and stay consistent—which supports long-term results. N:B: This is not a Naked Yoga Course.

Step into the dynamic world of yoga with the Vinyasa Flow Essentials Training, designed to support your self-development and stress management journey. This training combines strength, breath, and flow in a low-effort, self-paced format that fits effortlessly into your lifestyle. The Vinyasa Flow Essentials Training offers great value and flexibility for those eager to deepen their practice without pressure. Description The Vinyasa Flow Essentials Training is crafted to help you build confidence and calm through mindful movement. With an emphasis on self-development and stress relief, this training lets you advance at your own pace, embracing flexibility and ease. The self-paced nature of the Vinyasa Flow Essentials Training means you can integrate it into your routine without stress, making consistent practice achievable and enjoyable. Benefits Develop flow and breath awareness with the Vinyasa Flow Essentials Training. Manage stress naturally through dynamic, mindful practice embedded in this training. Enjoy a low-effort, self-paced training that adapts to your lifestyle. Enhance your self-development with practical, accessible training. Maximize value with a course designed for real-world flexibility and results. Progress comfortably at your own pace through the Vinyasa Flow Essentials Training. Join a training community focused on growth, wellbeing, and balance. FAQ Q: Who is the Vinyasa Flow Essentials Training for? A: This training is great for practitioners seeking to build a solid flow practice at any level. Q: How flexible is the training schedule? A: The training is self-paced and low-effort, designed to fit your personal schedule. Q: Does this training help with stress management? A: Yes, stress relief is a key focus of the Vinyasa Flow Essentials Training. Q: Will I need special equipment? A: No special equipment is needed for this training. Q: Is the training accessible online? A: Yes, the entire training is available online. Q: Can I take my time to complete the training? A: Absolutely, the self-paced format allows for flexible progress. N:B: This is not a Naked Yoga Course.

Childhood isn’t always carefree. Some children face emotional, behavioural, or developmental challenges that are often misunderstood or overlooked. The Understanding Childhood Disorders Course shines a light on the early signs, symptoms, and support strategies surrounding childhood mental health and behavioural conditions. From anxiety and ADHD to autism and learning difficulties, this course explores how these disorders present in children and the ways in which early awareness can make a difference. Designed for anyone with an interest in child development—parents, carers, educators, or support workers—this course offers valuable insights into childhood behaviour and psychological wellbeing. With clear explanations and thoughtful content, you’ll explore patterns, triggers, and support options in a way that feels approachable and human. Whether you're trying to better understand a child’s behaviour or simply want to expand your knowledge, this course takes a calm and informative approach to a subject that matters. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Childhood Disorders Module 02: Stages and Areas of Child Development Module 03: Factors That Influence Development in Children Module 04: Cognitive Development in Children Module 05: Social and Emotional Development in Children Module 06: Personality and Intellectual Development in Children Module 07: Autism, ADHD and Dyslexia in Children Module 08: Stress and Anxiety Disorders in Children Module 09: Personality Disorders in Children Module 10: Mood Disorders and Depression in Children Module 11: Eating & Sleeping Disorders in Children Learning Outcomes Analyse stages and areas of child development for holistic understanding. Examine factors influencing children's development with critical insight. Evaluate cognitive, social, and emotional dimensions of child growth. Recognize signs and characteristics of common childhood disorders. Understand interventions for stress, anxiety, mood, and eating disorders. Apply knowledge to support children's well-being in diverse settings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents seeking insights into child development and disorders. Educators aiming to enhance their understanding of students' needs. Healthcare professionals involved in child and adolescent care. Psychologists interested in childhood mental health. Social workers dedicated to supporting children and families. Counsellors working with young individuals. Childcare professionals and nursery staff. Individuals considering a career in child psychology or education. Career path Child Psychologist Educational Consultant Child and Adolescent Counsellor Special Education Teacher Child Development Researcher School Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.