5110 Business courses

This manual handling course is for businesses who have workers who are exposed to the dangers of manual handling. This course will fulfil requirements set out by the HSE to train staff on how to correctly handle items whilst lifting, pushing and pulling.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and be more commercially aware and better equipped for their roles. 1 Basic contract law - bidding and contract formation Purpose of a contract Contract formation - the key elements required to create a legally binding agreement Completeness and enforceability Express and implied terms Conditions v warranties The use of, and issues arising from, standard forms of sale and purchase Use of 'subject to contract' Letters of intent Authority to commit 2 Change management Recognising changes to a contracted requirement Pricing change Implementation and management of change 3 Key contracting terms and conditions By the end of this module participants will be able to identify the key principles associated with: Pricing Getting paid and retaining payment Cashflow Delivery and acceptance Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays ... and the consequences of non-performance: Damages claimsLiquidated damagesForce majeureContinued performance Waiver clauses and recent case law Use of best/reasonable endeavours Contract termination 4 Warranties, indemnities and liability Express and implied warranties Limiting liability 5 Protection of information Forms of intellectual property Background/foreground intellectual property Marking intellectual property Intellectual property rights Copyright Software Confidentiality agreements Internet

training at home, fitness, personal trainer, workout, health

Outspoken Cycles Park Tool School courses are aimed at home mechanics who wish to have an in-depth knowledge of their bikes as well as those individuals required to maintain bikes for friends, schools, clubs, businesses and other organisations. The 4 Day Advanced course teaches you advanced mechanical skills following the Park Tool Big Blue Book of Bicycle Repair syllabus in order to help you gain the confidence to take on bicycle repairs involving various manufacturers and systems. Completion of assessment leads to the award of a certificate. You are encouraged to work on your own bike. Please be aware for some elements of the course certain bikes may not be suitable, however, there are also a number of classroom bikes to work on where necessary. We can provide a classroom bike if you’re unable to bring your own.  Course Detail Over four days you will cover: Workshop Practices (Health and Safety, Safe use of tools, PPE, etc.) Tyres & Tubes (Inspection, sizing, systems, puncture repair) Cassettes & Freewheels (types, compatibility, wear, removal and installation) Hub Service (full strip down and rebuild, different systems) Gears and Cabling (identify issues, re-cable, set up and adjustment) Headsets (a-Head and Quill types, strip down and reassemble) Wheel Truing (spoke replacement, introduction to truing, demo wheel construction and lacing) Frame Assessment & Preparation (damage, tools, frame preparation etc.) Bike Setup (choosing the right size bike, saddle height, basic bike fit) Cranksets & Bottom Brackets (different types discussed, removal and replacement) Rim & Disc Brakes (mechanical disc and rim brake set up and adjustment, demo of hydraulic brake bleed) Price The course costs £500 inc VAT. This includes Park Tool Big Blue Book of Bicycle Repair and the use of all tools and equipment while on course.  If you’re a Cambridge Cycling Campaign member, we offer a 15% discount to support the good work that they do. Please email us for access to your coupon code. Refunds for courses are only given under exceptional circumstances and never within 7 days of the advertised course. In the unlikely event we have to make the difficult decision to cancel a course, participants will be offered a refund or the option to reschedule. Please read our terms and conditions for full details. Pre-requisites Course participants must be 18 years old or above. We may be able to accommodate younger participants 16+, we accept these on a case by case basis based on prior experience. Please contact us to discuss. Participants should have a good knowledge of the key content outlined in the Basic: Ride With Confidence and Intermediate courses before booking the Advanced course as this level of knowledge is assumed by the instructor on the day. There will be a brief refresher, but if you are unsure do get in touch to discuss. Course Timings, Assessment, Location & Travel Courses run 9am-4pm over four days, or 9:30am – 4:30pm for weekend courses. Courses take place in our dedicated training workshop at our offices in Cambridge. We have an abundance of bike racks, and we are close to Cambridge North Station. There is limited parking on site on a first-come-first-served basis and we are close to parking at Cambridge North Station. There is some limited on-road parking (at owners risk). You may also park for free at the Milton Park & Ride, which is only a short 15 minute cycle to our workshop.  Further details If you have any further questions, please do please get in touch to discuss. For more information, please read our Terms & Conditions. I would like to say a big thank you to all the teachers for the knowledge they have given me, I’ve loved learning it – Simon Spry, PTS Advanced Participant July 2022

Expert consultant to conduct Fire Risk Assessment of site/ workplace/ relevant building