17525 Basic courses delivered On Demand

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Level 3 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

In today's dental practice, undergoing BLS and AED Training is indispensable. As dentists, it's crucial to master these lifesaving skills to swiftly respond to medical emergencies that may arise in our clinics. This comprehensive course equips us with foundational knowledge of BLS and AED application, CPR techniques, and managing emergency situations specific to dental offices. Not only does this training enhance patient safety and instill confidence in handling critical incidents like cardiac arrest, but it also opens doors to new job opportunities in the UK healthcare sector, where such skills are highly valued. Dentists who are trained in BLS and AED can expect competitive salaries due to the specialized nature of their expertise. The demand for healthcare professionals with emergency preparedness skills is on the rise, with a noticeable increase in job openings in recent years. By investing in this course, we not only elevate our professional competence but also contribute to a safer environment for our patients, making our dental practice more resilient in facing unexpected medical crises. Key Features: CPD Certified BLS and AED Training for Dentists Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Foundational Understanding of BLS and AED Application Module 02: Techniques for Cardiopulmonary Resuscitation (CPR) Module 03: Training on the Use of Automated External Defibrillator (AED) Module 04: Addressing Medical Emergencies in the Dental Office Setting Module 05: Emphasis on Infection Control and Safety Protocols Module 06: Procedures Following Successful Resuscitation Efforts Module 07: Development of Emergency Action Plans for Dental Practice Learning Outcomes: Attain a foundational understanding of BLS and AED applications for emergencies. Master CPR techniques specific to the dental office environment. Demonstrate proficiency in using Automated External Defibrillators (AED) effectively. Address and manage medical emergencies within the dental office setting. Implement infection control and safety protocols with emphasis on dental practices. Execute post-resuscitation procedures, ensuring optimal patient recovery outcomes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This BLS and AED Training for Dentists course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of BLS and AED Training for Dentists. Moreover, this course is ideal for: Dentists seeking comprehensive emergency response skills for their practice. Dental assistants desiring specialized training in BLS and AED procedures. Dental hygienists interested in enhancing emergency preparedness within their roles. Dental students aiming to acquire essential life-saving skills for patient care. Healthcare professionals working in dental offices seeking specialized emergency training. Requirements There are no requirements needed to enrol into this BLS and AED Training for Dentists course. We welcome individuals from all backgrounds and levels of experience to enrol into this BLS and AED Training for Dentists course. Career path After finishing this BLS and AED Training for Dentists course you will have multiple job opportunities waiting for you. Some of the following Job sectors of BLS and AED Training for Dentists are: Dental Nurse - £20K to 32K/year. Dental Hygienist - £25K to 42K/year. Dental Practice Manager - £25K to 45K/year. Dental Therapist - £22K to 38K/year. Oral Health Educator - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The series CompTIA A+ 900 Certification Advanced Diploma provides an extensive lesson about CompTIA A+ 900 Certification. A+ Certification is one of the leading certificates in the computer industry. It certifies the competency of PC Service Specialists. Sponsored by CompTIA - the Computing Technology Industry Association, and tests, the course is administered by Pearson VUE. The course includes more than 50 lessons related to the Computer industry. The course starts by describing firmware and BIOS configuration options. After that, the course will teach you about the motherboard basics including motherboard sizes, form factors, and AMD CPU socket types. The course also includes topics such as Expansion slots, RAM types and features, install and configure PC expansion cards, install and configure storage device, CPU's and cooling methods and PC connection interfaces. The course will also focus on power supplies, PC connectors, printing technologies, networking tools, etc. In short, the course provides all the necessary information about computer hardware and operating system. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then CompTIA A+ 900 Certification Advanced Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £30,000. The sky really is the limit. Course Curriculum Configuring BIOS Firmware 00:07:00 BIOS Configuration Options 00:25:00 Motherboards Motherboard Sizes Form Factors 00:14:00 The Motherboard 00:12:00 AMD CPU Socket Types 00:11:00 Expansion Slots Expansion Cards 00:13:00 Bus Speeds 00:28:00 RAM Types and Features Memory 00:06:00 Types of RAM 00:07:00 Install and Configure PC Expansion Cards Ports 00:11:00 SCSI Connections 00:14:00 Audio Video Connections 00:26:00 Install and Configure Storage Devices Storage Devices 00:17:00 Hard Drives 00:17:00 Media Capacity 00:21:00 CPU's and Cooling Methods CPU Types and Characteristics 00:14:00 PC Connection Interfaces Physical Connections USB 00:11:00 Physical Connections VGA 00:11:00 Wireless Connections Bluetooth 00:06:00 Power Supplies Power Supply Specifications 00:16:00 Custom Computer Specifications What is a Standard Client 00:13:00 Audio Video Editing Workstations 00:08:00 Installing Displays Display Device Types 00:20:00 Backlighting 00:12:00 PC Connectors DVI to HDMI 00:13:00 Installing Peripheral Standard Input Device Types 00:16:00 Expansion Card Types 00:11:00 Multimedia Devices 00:11:00 Installing Multifunction Devices and SOHO Networks SOHO Networks 00:17:00 WPS 00:16:00 Encryption 00:14:00 Printer Technologies Printers 00:02:00 Printer Technologies Topic B Inkjet Printers 00:13:00 Printer Maintenance Technical Printer Components 00:09:00 Local and Network-Based Printers 00:22:00 Networking Network Interface Card Characteristics 00:20:00 Fiber Optic Cables 00:14:00 Properties and Characteristics of TCP/IP TCP IP 00:14:00 IP Address Classes 00:14:00 Addressing Schemes 00:17:00 TCP vs. UDP Ports 00:09:00 LDAP 00:04:00 Wi-Fi Networking Standards and Encryption Types Standards 00:03:00 Install and Configure SOHO Wireless/Wired Router Setting up your Router 00:10:00 Define Appropriate NAT Policies 00:16:00 Architecture and Internet Connection Types LANs 00:08:00 Network Topologies 00:11:00 ISPs 00:06:00 Networking Tools Cable Testers 00:13:00 Laptop Hardware Components Laptops 00:09:00 Laptop Expansion Options 00:10:00 Auto-Switching and Fixed Input Power Supplies 00:09:00 Mobile Devices What is Mobile Technology 00:09:00 Mobile Device Features 00:09:00 Bluetooth Configuration Method 00:08:00 Mobile Device Ports and Accessories Mobile Device Connection Types 00:10:00 Troubleshooting Mobile Devices 00:11:00 Troubleshooting Theory Troubleshooting Theory 00:16:00 Boot to Incorrect Device 00:16:00 PC Indicator Lights 00:10:00 Repair vs. Replace 00:10:00 Troubleshooting RAID Arrays and Hard Drives Drive and Array Troubleshooting Tools 00:06:00 Common RAID Array Issues 00:17:00 Troubleshooting Video Common Video and Display Issues 00:01:00 Troubleshooting Network Issues Common Network Issues 00:12:00 Troubleshooting Printers Common Printer Troubleshooting Tools 00:14:00 Windows Operating Systems Microsoft Windows 00:12:00 Microsoft Windows Features 00:17:00 Other Operating Systems 01:00:00 Installation Types 00:14:00 Customizing System Options 00:19:00 Command Line Tools The Command Prompt 00:12:00 Microsoft Operating System Features and Tools Administrative Tools 00:41:00 Task Manager 00:28:00 Memory Diagnostic Tool 00:46:00 Control Panel Utilities The Control Panel 00:11:00 Internet Options 00:10:00 Types of User Accounts 00:11:00 Computer My Computer 00:13:00 Permissions 00:31:00 System 00:10:00 Windows Networking on Client Desktops Workgroups 00:20:00 Network Connection Types 00:18:00 Preventative Maintenance Data Backup and Restoration 00:11:00 Scheduling Tasks 00:26:00 Features and Functionality of the Mac OS and Linux Operating Systems Patch Management in Mac OS X and Linux 00:09:00 Screen Sharing 00:06:00 Mac OS Multitouch Gestures - Touchscreen 00:09:00 Client Side Virtualization What is Virtualization 00:08:00 Virtual Desktop Infrastructure 00:12:00 Cloud-based Concepts SaaS (Software as Service) 00:09:00 Network Host Properties Server Roles 00:12:00 Mobile Operating Systems Open Source Software 00:03:00 Mobile Device Network and E-mail Mobile Device Hotspot 00:10:00 Security Malware 00:09:00 Social Engineering 00:13:00 Prevention Methods Physical Security 00:14:00 Hard Drive Sanitation 00:14:00 User Education 00:26:00 Windows Security Settings Users and Groups 00:11:00 Security Best Practices Password Best Practices 00:04:00 Securing Mobile Devices Locks 00:07:00 Troubleshooting Common PC Tools Operating System Troubleshooting Tools 00:12:00 Application Errors 00:16:00 Common Network Issues 00:12:00 Common Security Issues 00:10:00 Common PC Security Issues Browser Issues 00:06:00 Common Mobile Operating Systems Troubleshooting Dim Display 00:09:00 No Sound from Speakers 00:07:00 Common Safety Practices Static Electricity 00:14:00 Electrical Hazards 00:12:00 General Power Issues 00:10:00 Hazardous Material Disposal Procedures 00:07:00 Maintenance Tools and Techniques Professional Conduct 00:11:00 Types of Hardware Toolkits 00:11:00 Hard Drive Self-Tests 00:05:00 Computer Component Maintenance Techniques 00:10:00 Privacy and Licensing Concepts Incident Response 00:08:00 Proper Communication and Professionalism 00:07:00 Set Expectations 00:06:00 Mock Exam Mock Exam - CompTIA A+ 900 Certification Advanced Diploma 00:20:00 Final Exam Final Exam - CompTIA A+ 900 Certification Advanced Diploma 00:20:00

Looking to get your foot firmly into the tech support field without the jargon overload? Our IT Helpdesk Administrator Training Course is crafted for those who want to understand what truly goes on behind the blinking lights and whirring fans of a support desk. This course breaks down the essential concepts, tools, and responsibilities of an IT helpdesk administrator in a clear and engaging way—minus the waffle. You’ll gain knowledge of system support, common troubleshooting methods, network basics, ticketing systems, and security essentials that make IT support tick, all without ever needing to leave your chair. Whether you're new to IT or aiming to brush up on support desk fundamentals, this course offers a solid route into the fast-paced world of user support. It keeps things grounded, relevant, and well-structured, so learners can confidently navigate the demands of IT queries, incident management, and remote assistance procedures. With straightforward guidance and a focus on real technical knowledge—not fluffy phrases—you’ll finish this course with your head screwed on the right way for the job. Learning Outcomes: Set up a virtual test lab to practise and improve your IT helpdesk skills. Install Windows OS with multiple media to ensure maximum efficiency. Troubleshoot system performance issues without the need for rebooting. Understand the basics of active directory server setup and introduction. Identify and resolve file system-related issues that may arise. Master useful tricks for system troubleshooting and Windows 11 command-line administration. Prepare Virtual Test Lab Installing Windows OS With Multiple Media7 lectures System Troubleshooting without Reboot6 lectures Optimise System Performance (Fix Slowness Issue) Active Directory Server Setup (Optional)8 lectures Active Directory Introduction File System Related Troubleshooting Useful Tricks for System Troubleshooting Windows 11 Command line Administration lectures How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path IT Helpdesk Administrator: £22,000 - £35,000 per year Systems Administrator: £25,000 - £45,000 per year Network Administrator: £20,000 - £45,000 per year Technical Support Specialist: £18,000 - £35,000 per year IT Support Analyst: £20,000 - £40,000 per year Helpdesk Support Technician: £18,000 - £30,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Whether you're managing a small blog or running a growing online business, understanding how visitors interact with your website isn’t optional — it’s essential. The Google Analytics for Everyone Course is your pathway to reading your website’s data like a well-written novel. No technical background? No problem. We speak fluent Analytics without sounding like a maths textbook. You'll learn how to navigate reports, interpret traffic sources, and make informed decisions — all while avoiding the confusing jargon that turns data into gibberish. This course doesn't just throw charts and numbers at you — it walks you through what matters and why it matters. From setting up Google Analytics to making sense of the audience behaviour and traffic channels, everything is designed to make you feel like you're wearing a data detective’s hat (minus the trench coat). Whether you're a marketer, content creator, or just someone who wants fewer website guesses and more clarity, this course gives you the confidence to make smarter moves online. Let your decisions be driven by insight — not assumptions. Learning Outcomes: Understand the basics of web analytics and the structure of Google Analytics Set up and manage user accounts in Google Analytics Set goals and track conversions using Google Analytics Analyze website traffic using the audience and acquisition tabs Create custom reports and dashboards using Google Analytics Our Google Analytics for Everyone course is designed to help you become a data-driven marketer using Google Analytics. With 8 comprehensive modules, you will learn how to set up and manage user accounts, set goals, track conversions, analyse website traffic, and create custom reports and dashboards using Google Analytics. This course is perfect for anyone looking to gain a deeper understanding of web analytics and become a data-driven marketer. Whether you are a business owner, marketer, or digital strategist, this course will help you master the skills you need to make informed marketing decisions and drive results. Google Analytics for Everyone Course Curriculum Section 01: Overview of Web Analytics Section 02: Structure of Google Analytics Section 03: Goal Setting Section 04: User Management Section 05: Audience Tab & Acquisition Tab Section 06: Conversion Tab & Dashboard Tab Section 07: Intelligence Tab Section 08: Email & Export Options How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners who want to track the performance of their website Marketers who want to optimise their marketing campaigns Digital strategists who want to gain a deeper understanding of web analytics Students who want to explore the field of web analytics Professionals who want to enhance their data analysis skills Career path Digital Marketing Analyst: £20,000 - £40,000 Web Analyst: £25,000 - £50,000 Marketing Manager: £30,000 - £60,000 Senior Digital Strategist: £40,000 - £80,000 Head of Digital Marketing: £60,000 - £120,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Building websites isn't just for tech wizards in dark rooms with twelve monitors and too much coffee. This course opens the door to front end web development with a clear, approachable focus on HTML, CSS, and JavaScript — the trio responsible for everything from buttons that behave to layouts that don’t fall apart. Whether you're curious about code or just tired of wondering how websites actually work, this course offers a straightforward guide without the confusing lingo. Delivered entirely online, the content is designed to help you understand how modern web pages are built and how elements fit together across devices and browsers. You'll explore structure, styling, and interactivity in bite-sized lessons that get to the point without dressing it up in unnecessary fluff. It’s front end training made for everyone — with no dramatic sales pitch, just the solid basics, explained clearly, with a healthy dose of digital common sense. ⊱⊱ Front End Web Development Training for Everyone Course Curriculum Section 01: Complete Front-End Development Journey Section 02: Cascading style sheets Section 03: Transitions and Data Types Section 04: Advanced JavaScript and Its Features Section 05: JQuery and Selectors Section 06: Bootstrap and Grid System Section 07: Creating Portfolio Page How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to learn the basics of front-end web development and enhance their knowledge and skills Professionals who are looking to switch their careers to front-end web development Business owners who want to develop their own website or manage their existing website Freelancers who want to offer front-end web development services to their clients Students who want to learn front-end web development as a part of their curriculum or as a hobby. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Front-end Developer: £20,000 - £60,000 UI/UX Designer: £22,000 - £70,000 Web Designer: £18,000 - £50,000 Web Developer: £22,000 - £70,000 Full Stack Developer: £30,000 - £90,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Market research is the compass that guides successful businesses through the ever-changing landscape of consumer preferences and market trends. This course invites you to delve into the art and science of gathering, analysing, and interpreting data to make informed decisions that matter. By focusing on case studies, it offers a clear window into how market research shapes strategies across various industries — all from the comfort of your own space, with no need to attend in person. Designed for those who appreciate a sharp, practical approach, the course blends theory with real examples, helping you understand how data insights translate into meaningful outcomes. Whether you're an aspiring analyst or a professional seeking to sharpen your acumen, this course will enhance your ability to spot opportunities and avoid costly mistakes — all while keeping the tone light, professional, and refreshingly straightforward. Learning Outcomes: Develop an understanding of the principles and practices of market research Learn to conduct effective PESTLE and SWOT analysis Develop analytical skills for conducting market analysis and segmentation Learn to evaluate market potential and consumer needs Be able to create comprehensive market research reports The "Learn with Case Study - Market Research" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful market research. Through engaging case studies and informative modules, learners will gain insights into the basics of market research, advanced techniques for conducting PESTLE and SWOT analysis, effective strategies for assessing consumer needs and preferences, and methods for evaluating market potential and determining the best course of action. By the end of the course, learners will be equipped with the knowledge and skills to create comprehensive market research reports that drive business growth and success. Whether you're an entrepreneur looking to launch a new product or a seasoned marketing professional seeking to enhance your research skills, this course is a must-have for anyone interested in the world of marketing. Learn with Case Study - Market Research Course Curriculum Section 01: Introduction Intro to Case Study 2 Section 02: Case Study Definition Company Overview Company Vision and Mission Statement IRIC Mileposts Company Product Portfolio Company Financial Performance Objective Key Observations Market Research Strategy Pre Market Research Ethos Geo Assessment Profile Market Research Audit PESTLE Analysis Market Analysis Market Segmentation Market Segmentation Continue SWOT Analysis Market REsearch Architecture Market Research Process Market Research Process Continue Report Structure and Course Contents Evaluation and Course Correction Objective Realization and Impact Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs looking to launch a new product Marketing professionals seeking to enhance their research skills Business students interested in the field of marketing Sales professionals interested in market research Anyone interested in gaining a comprehensive understanding of market research Career path Market Research Analyst: £20,000 - £40,000 per year Marketing Manager: £30,000 - £80,000 per year Sales Manager: £25,000 - £70,000 per year Product Manager: £30,000 - £75,000 per year Business Development Manager: £25,000 - £70,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.