9096 AR courses

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

A licensed retail tyre technician is likely to come from a number of backgrounds, e.g. apprentice, trainee or from another company where they have gained experience, but may not hold the relevent qualification or where the qualificatiion is old and out of date. For an individual to apply for the LRTT, they must be assessed as a competent practitioner and have the relevent knowledge in the following covering car, light van and 4×4: Tyre fitting Tyre repair Wheel balancing Four-wheel alignment Tyre pressure monitoring systems (TPMS) Manual handling and safe working practices.   INTERESTED? PFTP are proud to have been awarded approval by the NTDA to offer this valuable licence to our customers. To find out more, please either telephone us on 024 76325880, use the live talk function to talk to one of our sales operatives or visit our contact page to leave a message. We look forward to hearing from you!

This route is considered a progression for the tyre technician. To qualify for the LVST vehicle Technician course, you must already hold the LRTT and in addition be assessed as a competent practitioner with the relevant knowledge in the following covering car, light van and 4×4: Customer liaison Vehicle inspection and appraisal Battery and related components Exhaust systems Braking systems Computer-based testing equipment. We evaluate your current skills and certifications to create a training package perfectly suited to you. Each LVST course is unique as we provide additional training, where required, to complement your current certifications and knowledge. The light vehicle service technician license shows that you have all the know-how and skills required to proficiently and independently diagnose and repair light vehicles. On achieving this auto technician license, you will be able to practically and proficiently demonstrate the skills required for repairing light vehicles.  Offered by our fully licensed and experienced technicians, this license has been designed for mechanics/technicians that do not necessarily hold any formal qualifications. With decades of experience delivering high-quality automotive training courses, we are a small business that takes pride in the value and quality of service we provide. INTERESTED? PFTP is proud to have been awarded approval by the NTDA to offer this valuable licence to our customers. To find out more, please either telephone us on 024 76325880 or enquire below. We look forward to hearing from you!

The 2-day Coaching and Mentoring for Managers course is designed for organisations that want their managers and team leaders to apply practical coaching and mentoring skills in everyday work situations in order to develop the performance of those they are responsible for, as well as improving communication within the business. Previous attendees have included chief executives, general managers, and HR managers, right through to production line supervisors and office staff. In fact, anybody that has to work as part of a team and relies on other people's efforts will benefit from this programme. Course Syllabus The syllabus of the Coaching and Mentoring for Managers course is comprised of four modules, covering the following: Module One Introduction to Coaching and Mentoring Exploding the myths surrounding coaching Benefits of coaching and mentoring The role of a coach and mentor How to avoid everyday interference that takes your time away from coaching people to achieve results How motivation works The difference between mentoring, coaching, directing, supporting & delegating, and learning when it is necessary to apply them Why coaching is an action orientated partnership purely focused on measurable results Coaching and mentoring outcomes Module Two Managing a Coaching Session The most important skills of a business coach The key characteristics of a good coach How to ask powerful coaching questions Opportunity to role-play using the STAR/GROW model Module Three Mentoring in Action Mentoring suggestions The first meeting Between first and second meetings The second meeting The Experiential learning cycle Model discussions Frequent questions asked by Mentors Duration of mentoring End of relationships Module Four Putting Learning into Practice Building a bank of great coaching questions Demonstration of what has been taught in a live coaching/mentoring meeting Individual feedback from a professional coach Creating SMART action plans Getting started as a work coach/mentor Group review and feedback on new learning Action steps for new coaches Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

The NTDA Tyre Technician Development Scheme was introduced following the huge success of the REACT working safely at the roadside licensing scheme. the recent changes to the apprenticeship framework and the general interest expressed by NTDA tyre retailers to have a standardised licensing scheme for retail centre based personnel. This scheme, effectively, is intended to act as a form of self-regulation for the tyre retail industry and represents a very exciting opportunity for both employers and employees in that it improves the mobility of tyre technicians by providing them with a nationally recognised license designed to demonstrate their competency. Similar self-regulation schemes have proven highly effective in other industries, such as the Electro-technical certification Scheme (ECS), which has issued thousands of cards to competent electricians. The NTDA Tyre Technician Professional Development Scheme is based on the following structure: Licensed Retail Tyre Technician (LRTT) Licensed Vehicle service Technician (LVST) Licensed Commercial Tyre Technician (LCTT) (This does not replace the REACT license to work safely at the roadside, which will remain unchanged, as it relates to roadside safe working as opposed to specific commercial tyre fitting competencies) The common criteria for a company to apply for any of the licenses is as follows: Whether applications are submitted by a tyre retailer, manufacture’s training department, or independent training provider, an individual must have been trained or re-trained and assessed as competent against the relevant occupational standards criteria for each license. Evidence of this (such as certificates, training records etc.), must be retained and made available when requested by the NTDA who will maintain a database of all licensed personnel. INTERESTED? PFTP is proud to have been awarded approval by the NTDA to offer this valuable licence to our customers. To find out more, please either telephone us on 024 76325880, use the live talk function to talk to one of our sales operatives or visit our contact page to leave a message. We look forward to hearing from you!

Develop your consultative selling skills through 6 practical modules: Define your target market Approaches that sell The Sales Interview Discovering prime buying motives How to close sales Overcoming stalls and objections In addition, learn to develop effective work habits, daily / weekly / monthl

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

Develop your Project Management skills and fully understand the entire project lifecycle and key activities that need to be done to deliver a successful project outcome. Course overview Duration: 2 days (13 hours) The ability to run a successful project professionally is a valuable transferrable life skill that can enhance your career and opportunities in any industry. Our Principles of Project Management course takes a pragmatic approach to managing a project successfully. It looks at the entire project lifecycle and key activities that must be done to give a successful project outcome. This course is suitable for anyone who is involved in or about to run a project – either as a full-time project leader/manager or as a part of their role. Objectives  By the end of the course you will be able to: Identify 10 key principles for managing a project successfully Apply a common sense project lifecycle to a project regardless of its size or magnitude Develop robust project documentation throughout the lifecycle whilst keeping the documents to a minimum Identify the expectations of key stakeholders and develop a clear communication plan to engage with them Apply a range of planning and scheduling techniques to help manage the project timeline Produce realistic estimates to help monitor and control the project costs Manage key risks and issues associated throughout the project lifecycle Manage changes through a robust change control process Manage the Project team through the use of clearly defined Work Packages Identify and manage key areas of conflict throughout the lifecycle Content Introduction Key characteristics of projects v Business as Usual Definition of Programmes and Portfolios Project Lifecycles – A structured approach using phases Reasons why projects fail 10 principles of successful project management The Concept (Feasibility) Phase Analysing the project context / environment Stakeholder needs and requirements Content of a Business Case Differences between Benefits, Success Criteria, Success Factors and Key Performance Indicators (KPI’s) Purpose of the Project Brief The Definition (Planning) Phase Defining the Scope of a project Assigning Project roles and responsibilities Product Breakdown structures and Work Breakdown Structures Approaches to estimating Detailed planning using Gantt charts Critical path analysis Using project management software – an overview Constructing a realistic project budgets Resource allocation and optimisation Producing a Communication Plan The Implementing (Execution) Phase Delegating using a Work Package Project tracking and reporting Managing contractors Controlling changes to the project Risk and Issues management Managing conflict between stakeholders The Handover / Closure Phase Measuring project success Capturing Lessons Post project review and evaluation Benefits Realisation Transferring the deliverable into Business as Usual

The IMI Roadside Safety programme is a blended learning course consisting of an online learning package followed by a face to face training and assessment session. The course is aimed at Truck and Light Vehicle Tyre Technicians involved with working on the roadside and whilst not essential, we advise that candidates should have completed a recognised course in Heavy or Light Vehicle Tyre Fitting and possess good communication skills. Successful candidates will receive the IMI Quality Approved Award in Roadside Safety as well as the NTDA REACT Licence to Work on the Roadside. Course Details:  Online training program to be worked through at the candidates own pace. Up to one day training and assessment session. Course Content Theoretical Identification of essential service vehicle equipment Personal Protective Equipment to be used at the roadside The main requirements of PAS43 and the REACT licence Pre-breakdown planning and dynamic risk assessment Attending a breakdown and making the area safe Clearing up and leaving the scene safely Practical Service vehicle inspection and equipment condition reporting Simulated attendance a motorway breakdown for the purposes of making the scene safe (please note, there is no wheel removal or tyre fitting activities included in this course or test. (Please view the High Performance Car Tyre or Truck Tyre Fitting courses for this) IMI assessment and test A multi-choice theory question paper Two practical assessments, observed by an IMI approved assessor covering a service vehicle and equipment inspection and attending a simulated motorway breakdown. It is required that each candidate supply their own fully equipped service vehicle for this assessment What’s included Fully qualified and experienced trainers Online training program Examinations, Certification and REACT licence fees To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

Formally Safeguarding Children Level 1: One Day Course 10am - 3.30pm Working Together to Safeguard Children 2018 & Keeping Children Safe in Education (2022) Updated This Course can also be run within your organisation for your staff group at a reduced cost contact us for a quote or if you have any other questions about this course talk to an adviser now online.