615 Active Listening courses

Explore our comprehensive Chaperone Training for Child Safety course, addressing crucial topics such as intimate examination, sexual misconduct prevention, legal responsibilities, and infection control. Equip yourself with essential skills and knowledge to ensure the well-being of children in diverse settings. Join us in fostering a secure environment through responsible and empathetic chaperoning. Enroll now for a rewarding journey in enhancing child safety and professional development.

Wanna Be The Trusted Waxer That Everyone Raves About? Who is this course for? ​ This Level 6 Depilation course is designed for anyone looking to have a career in the waxing industry and allows for progression on to Intimate Waxing and Advanced Waxing Skills. SQA Level 6 Award in Depilation provides knowledge and practical competence in health & safety within the salon and waxing and is regulated by SQA. The strategy for delivery of this unit is based upon a combination of online theory, and autonomous learning, workshops and practical sessions. This is delivered over 6 sessions. The final stage is an assessment which is submitted to SQA and finally your certificate will be issued. In this unit you will develop the skills required to remove hair from various areas on the face and body. You will gain knowledge of skin and hair structure, hair growth, causes of excess hair growth, hair types, contra-indications, special care conditions and contra-actions. Your practical skills will be developed by consulting with clients to develop treatment plans then preparing for and performing depilation treatments You will give clients homecare and aftercare advice and evaluate the effectiveness of the treatment in relation to technique and product selection. You will demonstrate knowledge of and adherence to relevant health and safety procedures; appearance which reflects organisational and industry standards and effective communication and consultation techniques. You will be assessed by answering structured questions in closed-book conditions to demonstrate your understanding of essential knowledge relating to depilation and will be observed carrying out depilation treatments on a minimum of six areas of the face and body on four different clients. Two of the performances must demonstrate multiple treatment areas. Treatment areas must include Face: upper lip and eyebrow; Body: underarms and bikini; Limbs: half leg and full leg. An assessor observation checklist must be used to provide evidence of performance supported by an accurately completed client consultation record completed by the learner. Practical performance must be carried out in a commercially acceptable time. Key areas of knowledge will be: Structures of the skin Hair structure Hair growth cycle Hair types Causes of excess hair growth Ingrown hairs Contra-indications Contra-actions Personal preparation Consultation techniques Reasons for consultation Client confidentiality Treatment planning Treatment environment preparation Equipment preparation Current waxing techniques — warm and hot wax Correct application and removal methods Product selection Skin sensitivity testing When and how to trim over-long hair Treatment areas: face, body, limbs Client preparation and positioning Client comfort and safety Waste disposal Commercial timing Time management Relevant current Health and safety legislation After care and homecare advice Methods used to evaluate the effectiveness of the depilation technique Self-evaluation ​​ Aspects of the Core Skill of Problem Solving, that is, Planning and Organising, Critical Thinking, and Reviewing and Evaluating, will be naturally developed as the depilation treatment is planned and safely undertaken. In planning the treatment you will identify and analyse a range of factors including suitable products, equipment and techniques to ensure the treatment meets the needs of each individual client. The treatment application must ensure client comfort and safety. Compliance with health and safety legislation is integral to achievement. Communication skills are not formally assessed however you will be expected to present oral and written communication to an acceptable professional standard. Oral communication skills will be developed in practical work with clients when interaction must be professional, sensitive and empathic. Communicating appropriate information to clients, explaining and reassuring during treatment sessions and giving aftercare advice and homecare advice will be an essential aspect of competence. You should be fully aware of a range of active listening techniques in order to relate and respond to others in the most appropriate and effective way, adapting language, register and style to suit their purpose and clientele. In addition to the specific vocational skills developed and assessed you will have the opportunity to develop generic skills which will enhance their employability skills profile, eg customer care skills, communication skills, time management. The SQA Level 6 Depliation is a practical and knowledge based qualification. It is aimed at equipping therapists with skills required for work in salons, destination/day spas and cruise ships. The units have been identified by employers as the most appropriate for working as a beauty therapist however, there are many CPD courses that can enhance the skills learnt and provide new techniques to ensure that the qualified therapist remains current and at the forefront of the industry

Empower yourself with comprehensive Disability Awareness and Inclusion Training. Explore legal compliance, effective communication strategies, recruitment tactics, and more. Learn to create inclusive workplaces and champion diversity. Join us to promote equality and advocate for disability rights.

Minute Taking Complete Course This Minute Taking Complete Course is designed for aspiring Minute-Takers, Secretaries, and Chairpersons who manage meeting agendas and improve meeting outcomes. It will provide step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges that arise during a meeting, and successfully close a meeting. Taking effective minutes is important to the productivity and success of a business meeting. In this Minute Taking Complete Course, you will learn about the roles and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to effectively oversee and direct business meetings. Enrol today and master minute taking online! Benefits of Minute Taking Complete Bundle Course Course 01: Minute Taking Course Course 02: Level 5 Report Writing Course Course 03: Level 7 Business Management Course Other Benefits of Minute Taking Complete Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Minute Taking Complete Course] Minute Taking Complete Course Course Curriculum Of Minute Taking Complete Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting Assessment Method of Minute Taking Complete Course After completing each module of the Minute Taking Complete Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Minute Taking Complete Course After completing the MCQ/Assignment assessment for this Minute Taking Complete Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking Complete Course This Minute Taking Complete Course is suitable for anyone who has a minute taking or meeting management responsibilities. This includes the following roles: Minute Taker Chairperson Secretary Board Director Requirements Minute Taking Complete Course ThisMinute Taking Complete Course is suitable for anyone who has a minute taking or meeting management responsibilities. Career path Minute Taking Complete Course Certificates Certificate of completion Digital certificate - Included

Innovation Project Management: Virtual In-House Training Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. Innovation is needed and someone must manage these innovation projects. Over the past two decades, there has been a great deal of literature published on innovation and innovation management. Converting a creative idea into reality requires projects and some form of project management. Unfortunately, innovation projects, which are viewed as strategic projects, may not be able to be managed using the traditional project management philosophy we teach in our project management courses. There are different skill sets needed, different tools, and different life-cycle phases. Innovation varies from industry to industry and even companies within the same industry cannot come to an agreement on how innovation project management should work. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. What you Will Learn Explain the links needed to bridge innovation, project management, and business strategy Describe the different types of innovation and the form of project management each require Identify the differences between traditional and innovation project management, especially regarding governance, human resources management challenges, components of an innovative culture and competencies needed by innovation project managers Establish business value and the importance of new metrics for measuring and reporting business value Relate innovation to business models and the skills needed to contribute in the business model development Recognize the roadblocks affecting innovation project management and their cause to determine what actions can be taken Determine the success and failure criteria of an innovation project Foundation Concepts Understanding innovation Role of innovation in a company Differences between traditional (operational) and strategic projects Innovation management Differences between innovation and R&D Differing views of innovation Why innovation often struggles Linking Innovation Project Management to Business Strategy The business side of innovation project management The need for innovation targeting Getting close to the customers and their needs The need for line-of-sight to the strategic objectives The innovation enterprise environmental factors Tools for linking Internal Versus External (Co-creation) Innovation Open versus closed innovation Open innovation versus crowdsourcing Benefits of internal innovation Benefits of co-creation (external) innovation Selecting co-creation partners The focus of co-creation The issues with intellectual property Understanding co-creation values Understanding the importance of value-in-use Classification of Innovations and Innovation Projects Types of projects Types of innovations Competency-enhancing versus competency-destroying innovations Types of innovation novelty Public Sector of Innovation Comparing public and private sector project management Types of public service innovations Reasons for some public sector innovation failures An Introduction to Innovation Project Management Why traditional project management may not work The need for a knowledge management system Differences between traditional and innovation project management Issues with the 'one-size-fits-all' methodology Using end-to-end innovation project management Technology readiness levels (TRLs) Integrating Kanban principles into innovation project management Innovation and the Human Resources Management Challenge Obtaining resources Need for a talent pipeline Need for effective resource management practices Prioritizing resource utilization Using organizational slack Corporate Innovation Governance Types of innovation governance Business Impact Analysis (BIA) Innovation Project Portfolio Management Office (IPPMO) Using nondisclosure agreements, secrecy agreements, confidentiality agreements, and patents Adverse effects of governance decisions Innovation Cultures Characteristics of a culture for innovation Types of cultures Selecting the right people Linking innovation to rewards Impact of the organizational reward system Innovation Competencies Types of innovation leadership The need for active listening Design thinking Dealing with ambiguity, uncertainty, risks, crises, and human factors Value-Based Innovation Project Management Metrics Importance of innovation project management metrics Understanding value-driven project management Differences between benefits and value - and when to measure Traditional versus the investment life cycle Benefits harvesting Benefits and value sustainment Resistance to change Tangible and intangible innovation project management metrics Business Model Innovation Business model characteristics Impact of disruptive innovation Innovation Roadblocks Roadblocks and challenges facing project managers Ways to overcome the roadblocks Defining Innovation Success and Failure Categories for innovation success and failure Need for suitability and exit criteria Reasons for innovation project failure Predictions on the Future of Innovation Project Management The Six Pillars of changing times Some uses for the new value and benefits metrics

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

"Explore the dynamic world of 'Managing Young People with Challenging Behaviour' in this comprehensive course. Gain insights into the impact of behavioral challenges on child development, understand biological influences, and learn evidence-based strategies for effective management. From day-to-day interventions to crisis response, delve into behavioral models and implement Schoolwide Positive Behaviour Support. Equip yourself with essential skills for educators, parents, and professionals, fostering a positive and supportive environment for young individuals. Join us on a journey of understanding, intervention, and empowerment.

Innovation Project Management: On-Demand Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. Innovation is needed and someone must manage these innovation projects. Over the past two decades, there has been a great deal of literature published on innovation and innovation management. Converting a creative idea into reality requires projects and some form of project management. Unfortunately, innovation projects, which are viewed as strategic projects, may not be able to be managed using the traditional project management philosophy we teach in our project management courses. There are different skill sets needed, different tools, and different life-cycle phases. Innovation varies from industry to industry and even companies within the same industry cannot come to an agreement on how innovation project management should work. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. What you Will Learn Explain the links needed to bridge innovation, project management, and business strategy Describe the different types of innovation and the form of project management each require Identify the differences between traditional and innovation project management, especially regarding governance, human resources management challenges, components of an innovative culture and competencies needed by innovation project managers Establish business value and the importance of new metrics for measuring and reporting business value Relate innovation to business models and the skills needed to contribute in the business model development Recognize the roadblocks affecting innovation project management and their cause to determine what actions can be taken Determine the success and failure criteria of an innovation project Foundation Concepts Understanding innovation Role of innovation in a company Differences between traditional (operational) and strategic projects Innovation management Differences between innovation and R&D Differing views of innovation Why innovation often struggles Linking Innovation Project Management to Business Strategy The business side of innovation project management The need for innovation targeting Getting close to the customers and their needs The need for line-of-sight to the strategic objectives The innovation enterprise environmental factors Tools for linking Internal Versus External (Co-creation) Innovation Open versus closed innovation Open innovation versus crowdsourcing Benefits of internal innovation Benefits of co-creation (external) innovation Selecting co-creation partners The focus of co-creation The issues with intellectual property Understanding co-creation values Understanding the importance of value-in-use Classification of Innovations and Innovation Projects Types of projects Types of innovations Competency-enhancing versus competency-destroying innovations Types of innovation novelty Public Sector of Innovation Comparing public and private sector project management Types of public service innovations Reasons for some public sector innovation failures An Introduction to Innovation Project Management Why traditional project management may not work The need for a knowledge management system Differences between traditional and innovation project management Issues with the 'one-size-fits-all' methodology Using end-to-end innovation project management Technology readiness levels (TRLs) Integrating Kanban principles into innovation project management Innovation and the Human Resources Management Challenge Obtaining resources Need for a talent pipeline Need for effective resource management practices Prioritizing resource utilization Using organizational slack Corporate Innovation Governance Types of innovation governance Business Impact Analysis (BIA) Innovation Project Portfolio Management Office (IPPMO) Using nondisclosure agreements, secrecy agreements, confidentiality agreements, and patents Adverse effects of governance decisions Innovation Cultures Characteristics of a culture for innovation Types of cultures Selecting the right people Linking innovation to rewards Impact of the organizational reward system Innovation Competencies Types of innovation leadership The need for active listening Design thinking Dealing with ambiguity, uncertainty, risks, crises, and human factors Value-Based Innovation Project Management Metrics Importance of innovation project management metrics Understanding value-driven project management Differences between benefits and value - and when to measure Traditional versus the investment life cycle Benefits harvesting Benefits and value sustainment Resistance to change Tangible and intangible innovation project management metrics Business Model Innovation Business model characteristics Impact of disruptive innovation Innovation Roadblocks Roadblocks and challenges facing project managers Ways to overcome the roadblocks Defining Innovation Success and Failure Categories for innovation success and failure Need for suitability and exit criteria Reasons for innovation project failure Predictions on the Future of Innovation Project Management The Six Pillars of changing times Some uses for the new value and benefits metrics

Overview Speak Your Way to Success: Master communication and land your ideal job.Tired of walking through emails and freezing during interviews? With our Effective Communication Skills course, you can overcome your career stumbling blocks and become a communication powerhouse. Landing your ideal job with confidence. Commanding attention in any gathering. Charming interviewees and establishing trust. No more awkward silences. We will provide you with practical tools and strategies for mastering body language, active listening, and clear pronunciation. How will I get my certificate? Upon successful completion of the Effective Communication Skills course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Effective Communication Skills is specially designed for a variety of learners: Open to all: No prior experience or certifications are required. Inclusive Learning: Welcoming students from various academic backgrounds. Universal Accessibility: Open to everyone interested in studying Effective Communication Skills. Requirements Our Effective Communication Skills course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion, study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having Effective Communication Skills qualifications will increase the value in your CV and open you up to multiple sectors, such as: Customer Service: £20k - £35k Sales Executive: £25k - £50k (inc. commissions) HR Specialist: £30k - £45k Project Manager: £40k - £70k Course Curriculum 2 sections • 15 lectures • 02:18:00 total length •Introduction To Communication - Goals & Benefits: 00:07:00 •Key Principles Of Communication: 00:14:00 •We are Always Communicating: 00:17:00 •Fundamentals Of Communication - Part 1: 00:06:00 •Fundamentals Of Communication - Part 2: 00:08:00 •Great Communication Tips - Part 1: 00:14:00 •Great Communication Tips - Part 2: 00:19:00 •Self-Talk & Powerful Language: 00:10:00 •Miscommunication: 00:06:00 •Still MORE Great Tips! Part 1: 00:12:00 •Still MORE Great Tips! Part 2: 00:08:00 •Still MORE Great Tips! Part 3: 00:05:00 •Final Thoughts and Suggestions: 00:06:00 •PROMO Communication (BEST): 00:06:00 •Order your Certificate: 00:00:00