63494 Courses

Course Overview Business has become inextricably linked to and synonymous with technology, its power resulting in redefining how we work. Increasing reliance on technology translates to ever increasing productivity expectations that require us to be current and future thinking, in order to stay ahead. AI is required to turbo-charge the productivity of professionals across multiple facets, including analysis, decision-making, creativity, and communication. This one-day immersive course is designed to equip professionals in any organization with the knowledge and skills to unlock the power of AI tools and techniques, responsibly, accurately, and meaningfully. Participants will learn what AI is and what it isn't, how to use it, when to use it, and when not to, and explore some practical examples of how they can benefit from it. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Grasp fundamental AI concepts and their applications in various industries. -Use AI tools to analyze data, conduct research, and make informed decisions. -Leverage AI for creative content generation and develop innovative models and frameworks. -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Individual contributors from any industry who are looking to leverage AI to boost their productivity. Whether you are in marketing, finance, human resources, operations, or any other field, this course will provide you with actionable insights and tools to enhance your work processes.

Course Overview This course is designed to provide participants with the skills and tools necessary to assess the potential benefits of business initiatives and projects. The course will guide participants through the process of identifying, quantifying, and communicating the value that business decisions can bring to an organisation, ensuring alignment with strategic goals and maximising return on investment (ROI). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles and importance of business benefits analysis. -Quantify tangible and intangible benefits associated with business initiatives. -Develop a comprehensive business benefits analysis that aligns with organisational goals. -Communicate the value of proposed initiatives to stakeholders. -Use business benefits analysis to inform decision-making and prioritise projects. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals responsible for assessing and maximising the value of business initiatives, such as business analysts, project managers, and strategic planners.

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.

Course Overview This course is designed to equip participants with the skills and mindset required to drive innovation and change within their organisation. The course integrates intrapreneurial thinking, innovation strategies, and the theory of change to help participants create impactful initiatives that align with organisational goals. Participants will also learn how to navigate organisational dynamics and communicate change effectively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles of intrapreneurship and its role in fostering innovation. -Apply innovation strategies to identify and develop new opportunities within their organisation. -Apply the theory of change to plan and implement successful initiatives. -Overcome barriers to innovation and change in the corporate environment. -Develop and pitch innovative ideas that align with organisational goals. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Team leaders, innovation managers and employees in R&D or product development seeking to foster innovation within their organisation.

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate fully in the mentoring program and meet the expections of mentees. -Build a strong relationship with your mentor. -Optimise the value from development-focused conversations and activities with your mentor. -Collaboratively develop action plans, and grow through their implementation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals, leaders & executives who are undertaking menteeship as part of their personal and professional development.

Course Overview This course is designed to help participants develop and refine their negotiation skills through the application of the Harvard Principled Negotiation framework. Participants will learn to separate people from the problem, focus on interests rather than positions, invent options for mutual gain, insist on objective criteria, and understand the importance of their Best Alternative to a Negotiated Agreement (BATNA). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply the Harvard Principled Negotiation framework to conduct effective and ethical negotiations. -Prepare thoroughly for negotiations by identifying interests, options for mutual gain, and objective criteria. -Communicate persuasively and manage interpersonal dynamics using principled negotiation techniques. -Build strong relationships and achieve fair, mutually beneficial agreements. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their negotiation skills using a structured approach.

Course Overview This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day

Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the fundamental principles and impacts of environmental sustainability. -Identify the benefits and challenges of implementing sustainable practices in business. -Develop and prioritise strategies for reducing environmental footprints in various industries. -Integrate sustainability into business strategy and operations, including conducting a business benefits analysis. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments.

Course Overview This course is designed to equip mentors to effectively guide their mentees through their development program. It provides mentors with insights into the mentoring program structure, expectations of mentors and mentees, and techniques for fostering a constructive and development-focused relationship. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Follow the structure and meet the objectives of the organisation’s mentoring program. -Apply effective strategies for building a productive mentoring relationship. -Confidently facilitate development-focused conversations and activities. -Support mentees in creating and implementing action plans. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Mentors of business professionals, leaders & executives who are undertaking personal and professional development.