39 Courses

These days, entrepreneurs have more ways than ever to sell their products or services, including directly to consumers online. The trick is to identify which selling strategies will yield the right mix of profits and market share. While using direct sales methods enables you to pocket more of the margin and establish direct connections with your customers, indirect sales methods can spread your products far and wide quickly and help your brand gain a foothold fast. This learning stream delves into individual selling strategies, outlining the advantages and disadvantages of each, and provides a framework for evaluating which are most appropriate for your business. Tips for connecting your selling strategies to your marketing strategy and incorporating selling models into your company financials are also covered. Extensive worksheets and exercises enable you to identify the sales techniques that will win customers most profitably.

Description Stories have a pretty unique relationship with selling and marketing. The most powerful marketing device a company can improve is its story. The Story Selling Strategies course will give you a stimulating and insightful account of the structure for generating stories that influence and induces consumers to buy your products or services. You will gain in-depth knowledge of how to turn your personal story and experiences into the powerful asset while marketing your products. Learn to engage your customers in your story that turns to be as productive as engaging them with your product. Some large companies have the luxury of spending thousands of dollars on advertisements, although small companies can rarely do that. If you are running a small business and want your customer how to get involved in your story, then enrol right now and stay ahead in this hard and extremely competitive business market. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Story Selling Strategies is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Story Selling Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Email Sequence 00:11:00 Soap Opera Sequence 00:13:00 Walkthrough of My SOAP Sequence 00:29:00 Client SOAP Sequence Example 00:11:00 Seinfeld Email Sequence 00:11:00 Module: 02 Expert Positioning 00:18:00 Voice Inflection for 2X Sales 00:17:00 What is a Squeeze 00:05:00 Squeeze Page Secrets 00:08:00 Value Ladder Overview 00:07:00 Affiliate Value Ladder Buildout 00:10:00 Your Value Ladder Buildout 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Know the Selling Strategies that Boost Customer Acquisition Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Know the Selling Strategies that Boost Customer Acquisition Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Know the Selling Strategies that Boost Customer Acquisition Section 01: Selling Strategies that Boost Customer Acquisition - An Overview Importance of a Selling Strategies 00:01:00 Direct and Indirect Models 00:02:00 Selling Models of Well-Known Companies 00:02:00 Why Selling Strategy Matters 00:03:00 Choosing Your Sales Model 00:02:00 Do a Feasibility Check 00:03:00 What Investors care about 00:01:00 Keys to Success 00:03:00 Additional Selling Strategies 00:05:00 Section 02: Determine the Optimal Sales Channels to Grow your Business Importance of a Selling Strategies 00:01:00 Determine Your Selling Model - Overview 00:04:00 Selling Model #1 - Online 00:05:00 Selling Model #2 - Retail 00:04:00 Selling Model #3 - Inside/Outside Sales 00:06:00 Selling Model #4 - Distributors 00:03:00 Selling Model #5 - Resellers 00:05:00 Selling Model #6 - Partners or System Integrator 00:05:00 Selling Model #7 - Independent Rep / Manufacturer Rep 00:05:00 Selling Model #8 - OEM / White Label 00:05:00 Section 03: Create a Selling Strategy for Your Business Importance of a Selling Strategies 00:01:00 Creating a Selling Strategy Framework 00:08:00 Step 1 - Determine Your Selling Model 00:04:00 Step 2 - Analyzing Your Competition 00:06:00 Step 3 - Examine the Costs 00:06:00 Step 4 - Internal Consistency 00:02:00 Step 5 - Creating Your Selling Strategy 00:08:00 Support Materials Resource - Know the Selling Strategies that Boost Customer Acquisition 00:00:00

Develop your consultative selling skills through 6 practical modules: Define your target market Approaches that sell The Sales Interview Discovering prime buying motives How to close sales Overcoming stalls and objections In addition, learn to develop effective work habits, daily / weekly / monthl

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Importance of a Selling Strategies 00:01:00 Selling Strategies Explained Direct and Indirect Models 00:02:00 Selling Models of Well Known Companies 00:02:00 Why Selling Strategy Matters 00:03:00 Choosing Your Sales Model 00:02:00 Do a Feasibility Check 00:02:00 What Investors Care About 00:01:00 Keys to Success 00:02:00 Multichannel Selling Overview Additional Selling Strategies 00:04:00 Supplementary Resources Supplementary Resources - Selling Strategies that Boost Customer Acquisition - An Overview 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

🚀 Unlock the Secrets to Explosive Customer Growth with 'Mastering Customer Growth: Advanced Sales Tactics Unveiled' Online Course! 🚀   Are you ready to elevate your sales game and propel your business to new heights? Welcome to a transformative journey designed to supercharge your customer growth - introducing our exclusive online course: 'Mastering Customer Growth: Advanced Sales Tactics Unveiled.'   🔍 Module 1: INTRODUCTION Dive into the fundamentals of customer growth with an in-depth introduction. Lay the groundwork for success as we explore the key principles, industry insights, and the mindset needed to thrive in today's competitive market. Unleash your potential and set the stage for a customer-centric revolution. 🚀 Module 2: SELLING STRATEGIES EXPLAINED Gain a competitive edge by mastering advanced selling strategies that go beyond the basics. From persuasive communication techniques to psychological triggers that drive conversions, this module unveils the secrets of top-performing sales professionals. Elevate your approach, build lasting relationships, and close deals with confidence. 🌐 Module 3: MULTICHANNEL SELLING OVERVIEW Explore the dynamic world of multichannel selling and discover how to maximize your reach across diverse platforms. From social media to e-commerce, we break down the intricacies of multichannel selling, providing you with a comprehensive overview of the strategies and tools needed to thrive in today's interconnected market.   🔥 What You'll Gain: Proven techniques to enhance customer growth Advanced selling strategies for increased conversions Comprehensive understanding of multichannel selling Insider insights from industry experts Practical tips and real-world case studies Networking opportunities with fellow professionals   🌟 Who Is This Course For? Sales Professionals seeking a competitive advantage Entrepreneurs and Business Owners aiming for rapid customer growth Marketing Executives looking to optimize sales strategies Anyone passionate about mastering the art of customer growth   💡 Enroll Now and Revolutionize Your Sales Approach! Don't miss this opportunity to gain a competitive edge in today's dynamic market. Join 'Mastering Customer Growth: Advanced Sales Tactics Unveiled' and unlock the strategies that will propel your business to unprecedented success.   🚀 Secure Your Spot Today! 🚀 Course Curriculum Module 1- INTRODUCTION Importance of a Selling Strategies 00:00 Module 2- SELLING STRATEGIES EXPLAINED Direct and Indirect Models 00:00 Selling Models of Well Known Companies 00:00 Why Selling Strategy Matters 00:00 Choosing Your Sales Model 00:00 Do a Feasibility Check 00:00 What Investors care about 00:00 Keys to Success 00:00 Module 3- MULTICHANNEL SELLING OVERVIEW Additional Selling Strategies 00:00

Begin a journey with 'Learn to Create A Selling Strategy that Drives Sales,' a course tailored for those ready to revolutionize their sales approach. Envision yourself crafting strategies that not only reach but deeply engage your target market. Initiate your learning experience with a comprehensive introduction to the intricacies of selling strategies, where you'll gain insights into the mechanics and psychology behind effective sales techniques. This isn't just a lesson in sales; it's a blueprint for success in a highly competitive market. Progressing through the curriculum, you'll be guided in determining the most effective selling models for your product or service. Understanding these models is crucial for tailoring your approach to diverse customer needs and market dynamics. The course then takes you through the development of a robust selling strategy framework, providing the tools and knowledge to construct, implement, and refine strategies that consistently drive sales growth. By the end of this course, you will have transformed from a learner to a master strategist, equipped with the skills to significantly impact your sales results. Learning Outcomes Comprehend the fundamentals and importance of selling strategies. Identify and implement effective selling models. Develop a comprehensive selling strategy framework. Tailor strategies to diverse market and customer needs. Apply advanced techniques to consistently enhance sales performance. Why choose this Learn to Create A Selling Strategy that Drives Sales course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Learn to Create A Selling Strategy that Drives Sales course for? Sales professionals seeking to boost their performance. Entrepreneurs looking to increase their product or service sales. Marketing personnel aiming to integrate sales strategies in campaigns. Business owners seeking growth through improved sales tactics. Individuals aspiring to develop a career in sales and marketing. Career path Sales Manager - £28,000 to £55,000 Business Development Executive - £24,000 to £40,000 Marketing Strategist - £27,000 to £45,000 Entrepreneur/Self-Employed - Variable Account Executive - £26,000 to £42,000 Sales Consultant - £25,000 to £39,000 Prerequisites This Learn to Create A Selling Strategy that Drives Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Learn to Create A Selling Strategy that Drives Sales was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Importance of a Selling Strategies 00:01:00 Selling Strategies Explained Direct and Indirect Models 00:02:00 Selling Models of Well Known Companies 00:02:00 Why Selling Strategy Matters 00:03:00 Choosing Your Sales Model 00:02:00 Do a Feasibility Check` 00:03:00 What Investors care about 00:01:00 Keys to Success 00:03:00 Additional Selling Strategies 00:05:00 Determine Your Selling Model(s) Determine Your Selling Model - Overview 00:04:00 Selling Model #1 - Online 00:05:00 Selling Model #2 - Retail 00:04:00 Selling Model #3 - Inside/Outside Sales 00:06:00 Selling Model #4 - Distributors 00:03:00 Selling Model #6 - Partners or System Integrator 00:05:00 Selling Model #7 - Independent Rep / Manufacturer Rep 00:05:00 Selling Model #8 - OEM / White Label 00:05:00 The Selling Strategy Framework Creating a Selling Strategy Framework 00:08:00 Step 1 - Determine Your Selling Model 00:04:00 Step 2 - Analyzing Your Competition 00:06:00 Step 3 - Examine the Costs 00:06:00 Step 4 - Internal Consistency 00:02:00 Step 5 - Creating Your Selling Strategy 00:08:00 Workshop Workshop: Create Your Selling Strategy 00:04:00 Additional Materials Resource - Learn to Create A Selling Strategy that Drives Sales 00:00:00

Overview Learn to Create A Selling Strategy that Drives Sales Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Learn to Create A Selling Strategy that Drives Sales Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Importance of a Selling Strategies 00:01:00 Selling Strategies Explained Direct and Indirect Models 00:02:00 Selling Models of Well-Known Companies 00:02:00 Why Selling Strategy Matters 00:03:00 Choosing Your Sales Model 00:02:00 Do a Feasibility Check 00:03:00 What Investors care about 00:01:00 Keys to Success 00:03:00 Additional Selling Strategies 00:05:00 Determine Your Selling Model(s) Determine Your Selling Model - Overview 00:04:00 Selling Model #1 - Online 00:05:00 Selling Model #2 - Retail 00:04:00 Selling Model #3 - Inside/Outside Sales 00:06:00 Selling Model #4 - Distributors 00:03:00 Selling Model #5 - Resellers 00:05:00 Selling Model #6 - Partners or System Integrator 00:05:00 Selling Model #7 - Independent Rep / Manufacturer Rep 00:05:00 Selling Model #8 - OEM / White Label 00:05:00 The Selling Strategy Framework Creating a Selling Strategy Framework 00:08:00 Step 1 - Determine Your Selling Model 00:04:00 Step 2 - Analyzing Your Competition 00:06:00 Step 3 - Examine the Costs 00:06:00 Step 4 - Internal Consistency 00:02:00 Step 5 - Creating Your Selling Strategy 00:08:00 Workshop Workshop: Create Your Selling Strategy 00:04:00 Additional Materials Resource - Learn to Create A Selling Strategy that Drives Sales 00:00:00

🚀 Unlock Your Business Potential with Strategic Sales Mastery: Elevate Your Business Growth - Workshop! 🚀   Are you ready to revolutionize your approach to sales and catapult your business to new heights? Introducing the ultimate game-changer: the Strategic Sales Mastery online workshop!   🌐 Why Strategic Sales Mastery? In today's competitive business landscape, mastering the art of sales is non-negotiable. The Strategic Sales Mastery workshop is meticulously designed to equip you with the knowledge, skills, and strategies needed to not just survive but thrive in the dynamic world of sales.   📈 What You'll Gain:   ✨ Proven Strategies: Learn battle-tested sales strategies that have propelled businesses to unprecedented growth.   ✨ Masterful Techniques: Acquire powerful techniques to establish rapport, overcome objections, and close deals with finesse.   ✨ Adaptability: Gain insights on adapting your sales approach to different industries, markets, and customer profiles.   ✨ Effective Communication: Hone your communication skills to connect with clients on a deeper level and foster long-lasting relationships.   ✨ Tech Integration: Discover cutting-edge technologies and tools to streamline your sales process and stay ahead of the curve.   🔥 Features of the Workshop:   🎓 Comprehensive Curriculum: Our expertly crafted curriculum covers everything from foundational sales principles to advanced negotiation tactics.   🎓 Interactive Learning: Engage in real-world simulations, case studies, and interactive exercises to reinforce your learning.   🎓 Live Q&A Sessions: Get your burning questions answered by industry experts during live Q&A sessions.   🎓 Lifetime Access: Enjoy lifetime access to workshop materials, updates, and a dedicated community for ongoing support and networking.   💡 Who Should Attend: Entrepreneurs and Business Owners Sales Professionals and Executives Marketing and Business Development Teams Anyone eager to take their sales skills to the next level!   🌟 Invest in Your Success: Your business deserves the best, and the Strategic Sales Mastery workshop is your key to unlocking unprecedented success. Don't miss this opportunity to elevate your sales game and propel your business toward unlimited growth!   🚨 Limited Seats Available! Secure Your Spot Now!     Course Curriculum Part 01- Introduction Importance of a Selling Strategies 00:00 Part 01- Selling Strategies Explained Direct and Indirect Models 00:00 Selling Models of Well Known Companies 00:00 Why Selling Strategy Matters 00:00 Choosing Your Sales Model 00:00 Do a Feasibility Check 00:00 What Investors care about 00:00 Keys to Success 00:00 Additional Selling Strategies 00:00 Part 02- Determine Your Selling Model(s) Determine Your Selling Model - Overview 00:00 Selling Model #1 - Online 00:00 Selling Model #2 - Retail 00:00 Selling Model #3 - InsideOutside Sales 00:00 Selling Model #4 - Distributors 00:00 Selling Model #5 - Resellers 00:00 Selling Model #6 - Partners or System Integrator 00:00 Selling Model #7 - Independent Rep Manufacturer Rep 00:00 Selling Model #8 - OEM White Label 00:00 Part 03- The Selling Strategy Framework Creating a Selling Strategy Framework 00:00 Step 1 - Determine Your Selling Model 00:00 Step 2 - Analyzing Your Competition 00:00 Step 3 - Examine the Costs 00:00 Step 4 - Internal Consistency 00:00 Step 5 - Creating Your Selling Strategy 00:00 Part 03- Workshop Workshop - Create Your Selling Strategy 00:00

***24 Hour Limited Time Flash Sale*** Real Estate Agent, Property Sales with Customer Service Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Real Estate Agent, Property Sales with Customer Service courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Real Estate Agent, Property Sales with Customer Service . Whether you're a student, recent graduate, or job seeker, our Real Estate Agent, Property Sales with Customer Service bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Real Estate Agent, Property Sales with Customer Service Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Real Estate Agent, Property Sales with Customer Service bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Real Estate Agent Complete Training QLS Course 02: Phone-Based Customer Service QLS Course 03: Residential Property Sales 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Property ManagementCourse 02: Property LawCourse 03: Property Development DiplomaCourse 04: Know the Selling Strategies that Boost Customer AcquisitionCourse 05: Innovative Customer Service Techniques In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Real Estate Agent, Property Sales with Customer Service courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Real Estate Agent, Property Sales with Customer Service Bundle: Master the foundational principles and techniques of Real Estate Agent, Property Sales with Customer Service . Develop advanced proficiency in Real Estate Agent, Property Sales with Customer Service methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Real Estate Agent, Property Sales with Customer Service . Enhance your problem-solving and critical thinking abilities within the context of Real Estate Agent, Property Sales with Customer Service . Cultivate strong communication and collaboration skills essential for success in Real Estate Agent, Property Sales with Customer Service . The Real Estate Agent, Property Sales with Customer Service bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Real Estate Agent, Property Sales with Customer Service . With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Real Estate Agent, Property Sales with Customer Service bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are looking to start a career in the real estate industry. Real estate agents looking to expand their skills and knowledge. Sales professionals who want to learn more about the real estate industry. Customer service professionals who want to improve their phone-based customer service skills. Property managers and developers who want to expand their knowledge of the real estate industry. Career path Real Estate Agent: £20,000 - £60,000 Property Manager: £25,000 - £50,000 Customer Service Representative: £20,000 - £30,000 Sales Executive (Real Estate): £20,000 - £60,000 Property Developer: £35,000 - £80,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included