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195 Courses

Customer Oriented Methods and Strategies for Sales Teams

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Customer Oriented Methods and Strategies for Sales Teams
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully Managing and Exceeding Your Customers' Expectations

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully Managing and Exceeding Your Customers' Expectations
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Delivering Exceptional Customer Service on a Consistent Basis

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Managers: Keeping an Exceptional Level of Customer Service Within Your Team

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Managers: Keeping an Exceptional Level of Customer Service Within Your Team
Delivered in person or OnlineFlexible Dates
Price on Enquiry

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

KYC Course - CPD Accredited

5.0(2)

By Institute of Beauty & Makeup

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

KYC Course - CPD Accredited
Delivered Online On Demand1 hour
£12

KYC - CPD Accredited Course

5.0(14)

By Training Express

Good management is the pillar of a company's success. Whether it's a project or a team, without proper management, it'll inevitably fail. Ask any business owner, and they'll tell you just how difficult it is to find trustworthy and skilled management for a business. But if you're a professional, this is good news for you because businesses are willing to pay good money for people who are good at management. This KYC - CPD Accredited course is expertly made to make you highly skilled at KYC - CPD Accredited, thus opening the doors to many opportunities and high-salary jobs for you. We understand that your schedule is busy, and you won't necessarily be able to make extra time for a course all the time; this is why our course is flexible and allows you to study at your own speed. Rather than changing your schedule to do a course, the course itself becomes available to you at all times so that you don't have to worry about deadlines and whatnot. To aid you in your career progression, the course also comes with certification, and to get your very own certificate, you just have to study the course and pass the test at the end; you won't have to pay extra or anything like that for your certificate. The entire course is highly intuitive, and the lessons are detailed and meticulously crafted to make each lesson as easily digestible as possible. For a deeper look at what the course specifically covers, have a look at the Description section below; there's a full curriculum breakdown given there. Furthermore, just to ensure that you are getting what you are paying for and there's no room for disappointment, you get a full 100% money-back guarantee, so there's nothing to worry about. You can enrol in the course with complete confidence. Course Curriculum: Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this KYC - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The KYC - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our KYC - CPD Accredited training.

KYC - CPD Accredited Course
Delivered Online On Demand1 hour
£23

QCx Forum

By QU Company

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

QCx Forum
Delivered In-PersonFlexible Dates
FREE

AML, KYC & CDD

4.9(27)

By Apex Learning

Overview This comprehensive course on AML, KYC & CDD will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This AML, KYC & CDD comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this AML, KYC & CDD. It is available to all students, of all academic backgrounds. Requirements Our AML, KYC & CDD is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 14 lectures • 04:38:00 total length •Module 01: Introduction to Money Laundering: 00:15:00 •Module 02: Proceeds of Crime Act 2002: 00:19:00 •Module 03: Development of Anti-Money Laundering Regulation: 00:18:00 •Module 04: Responsibility of the Money Laundering Reporting Officer: 00:19:00 •Module 05: Risk-based Approach: 00:20:00 •Module 06: Record Keeping: 00:14:00 •Module 07: Suspicious Conduct and Transactions: 00:20:00 •Module 08: Awareness and Training: 00:18:00 •Module 09: Introduction to KYC: 00:31:00 •Module 10: Customer Due Diligence: 00:21:00 •Module 11: AML (Anti-Money Laundering): 00:29:00 •Module 12: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom: 00:21:00 •Module 13: Regulations to be Complied by Industries: 00:20:00 •Module 14: Methods for carrying out KYC and AML and the Future of KYC Compliance: 00:13:00

AML, KYC & CDD
Delivered Online On Demand4 hours 38 minutes
£12

Anti Money Laundering(AML), Know Your Client (KYC) and Risk Management Certification

By Compliance Central

Are you looking to enhance your AML, KYC and Risk Management skills? If yes, then you have come to the right place. Our comprehensive course on AML, KYC and Risk Management will assist you in producing the best possible outcome by mastering the AML, KYC and Risk Management skills. The AML, KYC and Risk Management is for those who want to be successful. In the AML, KYC and Risk Management, you will learn the essential knowledge needed to become well versed in AML, KYC and Risk Management. Our AML, KYC and Risk Management starts with the basics of AML, KYC and Risk Management and gradually progresses towards advanced topics. Therefore, each lesson of this AML, KYC and Risk Management is intuitive and easy to understand. Why would you choose the AML, KYC and Risk Management from Compliance Central: Lifetime access to AML, KYC and Risk Management course materials Full tutor support is available from Monday to Friday with the AML, KYC and Risk Management Learn AML, KYC and Risk Management skills at your own pace from the comfort of your home Gain a complete understanding of AML, KYC and Risk Management Accessible, informative AML, KYC and Risk Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the AML, KYC and Risk Management bundle Study AML, KYC and Risk Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your AML, KYC and Risk Management Curriculum Breakdown Diploma in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training KYC Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Risk Management Process Module 01: Introduction to Risk Management. Module 02: Risk Management Process. Module 03: Benefits of Risk Management. Module 04: Enterprise Risk Management. Module 05: Managing Financial Risks. Module 06: Managing Technology Risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The AML, KYC and Risk Management helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in AML, KYC and Risk Management. It is also great for professionals who are already working in AML, KYC and Risk Management and want to get promoted at work. Requirements To enrol in this AML, KYC and Risk Management, all you need is a basic understanding of the English Language and an internet connection. Career path The AML, KYC and Risk Management will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to AML, KYC and Risk Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Anti Money Laundering(AML), Know Your Client (KYC) and Risk Management Certification
Delivered Online On Demand7 hours
£12
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