Name: HR Audit, Crisis, Payroll and People Management - CPD Certified
Price: 149 GBP
Availability: InStock

<strong>Get hands-on with Kafka monitoring setup with Prometheus and Grafana, Kafka operations and Kafka cluster upgrades Setup in AWS.</strong>
        <p>This course helps you learn Kafka administration, Kafka monitoring, Kafka operations, and Kafka upgrades. It covers the following topics:
Administration for Apache Kafka
o Setup UI tools such as Kafka Manager, Zoo Navigator, and Kafka Monitor to get a full view of your cluster
o Understand basic operations you can perform with these tools
Monitoring for Apache Kafka
o A Kafka that is not monitored is a ticking time-bomb. 
o Set up proper monitoring for Kafka and Zookeeper
o Store your metrics in Prometheus and visualize them in Grafana
Operations for Apache Kafka
o Perform the most common and difficult operations in your Apache Kafka cluster
o Roll-restart your brokers in only one command
o Update Kafka configurations safely with no downtime
o Rebalance partitions and change the replication factor of your topics
o Add, replace, and remove brokers.
Upgrades for Apache Kafka
o Understand the subtlety of upgrading a Kafka cluster
o Step-by-step explanations on upgrading a cluster with no downtime

All the code files are placed at https://github.com/PacktPublishing/Apache-Kafka-Series---Kafka-Monitoring-and-Operations</p>
        <h2>What You Will Learn</h2><p>&bull; Learn how to perform a safe and automated roll-restart of Kafka brokers<br>&bull; Update broker configurations in a safe way<br>&bull; Rebalance partitions in a Kafka cluster<br>&bull; Increase and decrease the replication factor of topics<br>&bull; Add a broker to a Kafka cluster<br>&bull; Service and replace a broker in a Kafka cluster<br>&bull; Remove a broker in a Kafka cluster<br>&bull; Install Command Line Interface (CLI) tools to automate workflows<br>&bull; Upgrade a Kafka cluster with no downtime</p>
        <h2>Audience</h2><p>Kafka administrators who want to learn how to set up monitoring, perform Kafka operations, and upgrade a Kafka cluster.</p>
        <h2>Approach</h2><p>This course will teach you Apache Kafka in depth, via practical examples.</p>
        <h2>Key Features</h2><p>&bull; Set up a multi-broker Kafka cluster in no time in AWS (using CloudFormation) * &bull; Set up administration tools such as Kafka Manager, ZooNavigator, and LinkedIn's Kafka Monitor * &bull; Set up monitoring using Grafana and Prometheus</p>
        <h2>Github Repo</h2><p>https://github.com/packtpublishing/apache-kafka-series---kafka-monitoring-and-operations</p>
        <h2>About the Author</h2><h3>Stéphane Maarek</h3><p>Stéphane Maarek is a solutions architect, consultant, and software developer who has a particular interest in all things related to big data and analytics. He is also a bestseller instructor on Udemy for his courses on Apache Kafka, Apache NiFi, and AWS Lambda. He loves Apache Kafka and regularly contributes to the Apache Kafka project.

Stéphane has also written a guest blog post that was featured on the Confluent website, the company behind Apache Kafka. He is also an AWS Certified Solutions Architect and has many years of experience with technologies such as Apache Kafka, Apache NiFi, Apache Spark, Hadoop, PostgreSQL, Tableau, Spotfire, Docker, Ansible, and more.</p>
        <h2>Course Outline</h2><h4>1. Course Overview and Introduction</h4><p></p><br><h4>2. Kafka Quick Setup in AWS</h4><p></p><br><h4>3. Kafka Administration Setup</h4><p></p><br><h4>4. Kafka Monitoring Setup: Grafana + Prometheus</h4><p></p><br><h4>5. Kafka Operations</h4><p></p><br><h4>6. Kafka Cluster Upgrade</h4><p></p><br><h4>7. Next Steps</h4><p></p>

Packt

Programming

Kafka

Get hands-on with Kafka monitoring setup with Prometheus and Grafana, Kafka operations and Kafka cluster upgrades Setup in AWS.

Apache Kafka Series - Kafka Monitoring?? and Operations

General Admission

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					<div><p><span>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Effective Communication Techniques for Teachers and Trainers Course </span><span>has been specially designed to help learners gain a good command of Effective Communication Techniques for Teachers and Trainers Course</span><span>, providing them with a solid foundation of knowledge to become a qualified professional.</span></p><p><span>Through this Effective Communication Techniques for Teachers and Trainers Course</span><span>, you will gain both practical and theoretical understanding of Effective Communication Techniques for Teachers and Trainers Course </span><span>that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</span></p><p><span>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`</span></p></div>
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										<span>Get a deep understanding of the Effective Communication Techniques for Teachers and Trainers Course just in hours not years</span>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical and practical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span> Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want </span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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										<span>2+ hours of on-demand video lectures and downloadable resources.</span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
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										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong> Module 01: Basic Concept of Communication</strong></td>
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					<td>Basic Concept of Communication</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 02: Foundations of Classroom Communication</strong></td>
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					<td>Foundations of Classroom Communication</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 03: Effective Verbal and Nonverbal Communication</strong></td>
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					<td>Effective Verbal and Nonverbal Communication</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 04: Importance of Effective Listening</strong></td>
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					<td>Importance of Effective Listening</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 05: Strategies for Building Effective Communication</strong></td>
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					<td>Strategies for Building Effective Communication</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 06: Sharing Information in the Classroom</strong></td>
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					<td>Sharing Information in the Classroom</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 07: Leading Classroom Discussions</strong></td>
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					<td>Leading Classroom Discussions</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 08: Communicative Reading and Storytelling</strong></td>
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					<td>Communicative Reading and Storytelling</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 09: Using Classroom Talk to Encourage Students' Thinking</strong></td>
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					<td>Using Classroom Talk to Encourage Students' Thinking</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 10: Communicating with Parents</strong></td>
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					<td>Communicating with Parents</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 11: Communicating with Colleagues</strong></td>
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					<td>Communicating with Colleagues</td><td><span>🕐 00:30:00</span></td>
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					<td>Communicating with Administrators</td><td><span>🕐 00:30:00</span></td>
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					<td>Communicating with Difficult People</td><td><span>🕐 00:30:00</span></td>
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					<td colspan="4"><strong>Module 14: Communicating in Less-Than-Ideal Circumstances</strong></td>
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					<td>Communicating in Less-Than-Ideal Circumstances</td><td><span>🕐 00:30:00</span></td>
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Skill Up

Online Course Marketing

Online Course Creation

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Trainers Course

Teaching Online

Teaching & Training

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Effective Communication Techniques for Teachers and Trainers

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			<h2>Description</h2>		</div>
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			<p>Learn the most effective way to increase your focus and productivity with our Mindfulness Diploma course. Divert more of your time and energy into your works to get your desired output. Make the most of your efforts by staying focused.
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										<span>Learn to manage your negative emotions</span>
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										<span>Discover your fullest potential</span>
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										<span>Gain control of your will and desire to achieve what you are looking for.</span>
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										<span>Learn step by step techniques to develop mindfulness routine</span>
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										<span>Reduce your stress levels.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>2.5+ hours of high-quality e-learning content. </span>
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										<span>Course completion certificate. </span>
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										<span>Internationally recognized accredited qualification.</span>
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										<span>Customize mindfulness routine to meet your needs</span>
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										<span>Understand what was wrong with your approach to get what you were looking for</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>The Why of No - why No matters and why it's hard to say</strong></td>
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					<td>▶</td>
					<td>Why is No Important?</td><td><span>🕐 00:07:00</span></td>
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					<td>Why is No Difficult? Your Inner Gopher</td><td><span>🕐 00:09:00</span></td>
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					<td>Why is No Difficult? Six things that Drive you to Say Yes</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>The What of No - What to say No to, and when to say it</strong></td>
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					<td>▶</td>
					<td>What to do to Challenge your Instincts on No</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>What to Say No to</td><td><span>🕐 00:05:00</span></td>
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					<td>Specific things to Say No to</td><td><span>🕐 00:05:00</span></td>
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					<td>When to Say No</td><td><span>🕐 00:08:00</span></td>
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					<td>What are your Choices?</td><td><span>🕐 00:09:00</span></td>
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					<td>When to Say No to Relationships</td><td><span>🕐 00:04:00</span></td>
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					<td>What does No Mean?</td><td><span>🕐 00:04:00</span></td>
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					<td>What is Special Time?</td><td><span>🕐 00:05:00</span></td>
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					<td colspan="4"><strong>The How of No - Here's the meat: how to say NO in lot's of situations</strong></td>
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					<td>▶</td>
					<td>How to be Happy with No</td><td><span>🕐 00:07:00</span></td>
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					<td>How to Decide Yes or No: Six Tools to Help Make Your Decision</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>How to Decide Yes or No: Six Ways of Thinking about Any Problem</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>How to Make No Feel Easier</td><td><span>🕐 00:09:00</span></td>
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					<td>▶</td>
					<td>More Tips on How to Say No</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>How to say No to Friends and Loved Ones</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>How to say No to your Customers</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>How to say No to False Assumptions</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>How to say No to Temptation</td><td><span>🕐 00:04:00</span></td>
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					<td>▶</td>
					<td>How to Say No to your Colleagues at Work</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>How to Get on with it: How to say No to Procrastination</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>How to say No in Negotiations</td><td><span>🕐 00:11:00</span></td>
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					<td>▶</td>
					<td>More Tips on How to Say No</td><td><span>🕐 00:05:00</span></td>
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					<td colspan="4"><strong>The What if of No - Oh wait! What if? ...Don't worry; I've got you covered</strong></td>
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					<td>▶</td>
					<td>What if they Resist your No?</td><td><span>🕐 00:12:00</span></td>
				</tr>
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					<td>▶</td>
					<td>What if you want to Say Yes?</td><td><span>🕐 00:04:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Four 'What if?' Questions</td><td><span>🕐 00:04:00</span></td>
				</tr>
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					<td>▶</td>
					<td>What if you don't Follow my Advice?</td><td><span>🕐 00:02:00</span></td>
				</tr>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

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Master Your Emotions

Life Coach Training

Mindfulness Teacher

Description Learn the most effective way to increase your focus and productivity with our Mindfulness Diploma course. Divert more of

Mindfulness Diploma

<div>
	<h3><b>Description:</b></h3>
<p><span>Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients.</span></p>
<h3><b>Who is this course for?</b></h3>
<ul>
<li><span>For individuals already existing in this field willing to enhance the abilities and learn new techniques.</span></li>
<li><span>For people who are ready to take customer care service as the future profession</span><span>.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career path:</b></h3>
<p><span>Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Technical support staff</span></li>
<li><span>Client relations manager</span></li>
<li><span>Call center manager</span></li>
<li>Customer service re-presenter.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Retention Templates</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Becoming A Customer Service Professional </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Ten Things You Can Do to WOW Customers Every Time</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Relationship Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Advanced Diploma in Customer Care and Relation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Advanced Diploma in Customer Care and Relation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Customer Service

Customer Relations

Service Design Courses (SDC)

Professional Skills Course (PSC)

Advanced Diploma in Customer Care and Relation

London

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Public Speaking and Presenting - a one-day interactive training taught in small groups.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">On this page:</h3><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">What participants of this course say</li><li fr-original-style="" style="box-sizing: border-box;">Tutoring</li><li fr-original-style="" style="box-sizing: border-box;">Booking Information</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Refund policy</strong></strong></li><li fr-original-style="" style="box-sizing: border-box;">Industry-specific public speaking training</li><li fr-original-style="" style="box-sizing: border-box;">Follow-up training options</li><li fr-original-style="" style="box-sizing: border-box;">Enquiries</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">This is a one-day interactive course on the delivery of public speaking &ndash; a beautiful art that can be mastered with quality training and practice.</h3><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">What participants of this course say</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">"10/10. Excellent trainer. Found most useful : - the Feedback session; tutor being very patient in asking/teaching us to pause and repeat with correct tone. - Link to Psychology and Genetics, rather than just techniques."</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This course struck the perfect balance of theory/practice application for me. I appreciate the individual feedback and Fatos was a fantastic teacher. Very knowledgeable."</p></div><div data-testid="image-content" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F487542779%2F238186989897%2F1%2Foriginal.20220522-200346?h=2000&w=720&auto=format%2Ccompress&q=75&sharp=10&rect=0%2C0%2C1578%2C265&s=864072f62b3362730cc5fcc3c44979d4" alt="" data-airgap-id="111" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><h1 fr-original-style="" style="box-sizing: border-box;">Tutoring</h1><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This course is directed by Fatos Selita, a multidisciplinary trained communication expert.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><h1 fr-original-style="" style="box-sizing: border-box;">Booking Information</h1><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">Group bookings</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">To book this &#39;Public Speaking and Presenting&#39; course for a group, please email us info(@technotruth.co.uk). The price for group bookings starts from &pound;1,925, covering a maximum of 8 people.</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><br fr-original-style="" style="box-sizing: border-box;"></h3></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h2 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">Refund policy</h2><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">For this training course, where&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">the number of participants is capped at 8</strong>, we offer you the following flexibility:</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you cannot attend on the date booked, we will be happy to move your booking to a new date or provide you with a refund of our fee - if you notify us more than 7 days ahead of the start date. If you need to cancel the course within 7 days ahead of the start date - we will be happy to offer you one change to a future date.</p></div><div data-testid="image-content" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F487543319%2F238186989897%2F1%2Foriginal.20220522-200740?h=2000&w=720&auto=format%2Ccompress&q=75&sharp=10&rect=0%2C219%2C1200%2C424&s=c5f6b0128db88bfc112c84d3c951c941" alt="" data-airgap-id="114" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">10% discount when a participant enrols for more than one of our courses at the same time.</li><li fr-original-style="" style="box-sizing: border-box;">20% discount for UK students.</li><li fr-original-style="" style="box-sizing: border-box;">20% for members of the Society for Personality and Social Psychology (SPSP) (<a href="http://spsp.org/" title="http://spsp.org" target="_blank" rel="nofollow noopener noreferrer" data-airgap-id="82" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">spsp.org</a>).</li><li fr-original-style="" style="box-sizing: border-box;">25% discount for Members of the UK Law and Society Association (UKLSA) (<a href="http://uklsa.co.uk/" title="http://uklsa.co.uk" target="_blank" rel="nofollow noopener noreferrer" data-airgap-id="83" style="color: rgb(54, 89, 227); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(54, 89, 227);">uklsa.co.uk</a>).</li><li fr-original-style="" style="box-sizing: border-box;">Goldsmiths students, staff, or alumni, please email us for current discounts.</li><li fr-original-style="" style="box-sizing: border-box;">Sponsored places: We are currently offering a number of sponsored places on all AIR Courses for those in extremely difficult financial circumstances. Please email us for details: For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk).</li><br fr-original-style="" style="box-sizing: border-box;"></ul></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h2 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">Industry-specific public speaking training</h2><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Public Speaking for Diplomacy</li><li fr-original-style="" style="box-sizing: border-box;">Interview Skills</li><li fr-original-style="" style="box-sizing: border-box;">Public Speaking for Academics / Researchers</li><li fr-original-style="" style="box-sizing: border-box;">Public Speaking for Business Professionals (Bankers, Lawyers, Media Professionals)</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Find out more about all of the AIR courses available to you.</p></div><div data-testid="image-content" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F103114244%2F238186989897%2F1%2Foriginal.20200609-184803?h=2000&w=720&auto=format%2Ccompress&q=75&sharp=10&rect=0%2C1549%2C3744%2C2056&s=424aeaedd638f0b0dd1689578c65c7b5" alt="" data-airgap-id="115" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h2 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">Enquiries</h2><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk). For anything urgent, or if emailing is not a good option for you, you can also call us via WhatsApp or phone on +44 (0)7908 566 949.</p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

AIR Courses, London

Public Speaking and Presenting

<p>Project Management is a flourishing field which has an industrial net worth of more than 5 billion GBP. The numbers have been rising exponentially so is the job sector for project management! It is a lucrative job all over the world. Enrol this instant in our <strong>Project Management: Project Manager </strong>course and have a head start in this cutthroat career race!</p><p><strong>This Advanced Diploma in Project Management at QLS Level 7</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>The field of project management is fascinating. A project manager constantly deals with new companies, new systems and procedures, new people, and new circumstances as they move from one project to the next. In comparison to typical occupations, working in such a dynamic setting allows you to continuously learn more and enhance your abilities.</p><p>Every participant in our <strong>Project Management (Project Manager)</strong> program will gain the necessary confidence, knowledge, and abilities to begin managing projects.</p><p><strong>What are you learn from this Project Management (Project Manager) Course:</strong></p><ul><li>Achieve the expertise and understanding of project management required to oversee a full project.</li><li>Learn about the PMI and the PMBOK framework.</li><li>Learn about the facets of international project management.</li><li>Know the distinction between the product and project life cycles.</li><li>Gain a thorough grasp of HR, dispute resolution, and stress management.</li><li>Earn proficiency in performance, transformation, and a variety of other management techniques.</li><li>Grasp a thorough understanding of company crisis management and resiliency.</li><li>Recognise your job as a project manager and develop the abilities necessary for career success.</li></ul><p><strong>Why Prefer This Project Management at QLS Level 7 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely FREE.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>When used to describe the management of projects, the term "project management" might appear to be ambiguous. Ultimately, this is exactly what it is at its root. Project Management calls for effective planning, organisation, and monitoring since it is frequently difficult and multifaceted. These abilities are crucial in today's fast-paced business environment and are in great demand.</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Project Management at QLS Level 7 course:</p><ul><li>Module 01: Introduction to Project Management</li><li>Module 02: PMBOK and PMI</li><li>Module 03: Global Project Management</li><li>Module 04: Project Life Cycle</li><li>Module 05: Time Management</li><li>Module 06: Quality Management</li><li>Module 07: Effective Planning &amp; Scheduling</li><li>Module 08: Human Resource Management</li><li>Module 09: Performance Management</li><li>Module 10: Talent Management</li><li>Module 11: Organising Meeting and Conferences</li><li>Module 12: Managing Resources</li><li>Module 13: Change Management</li><li>Module 14: Business Resilience and Crisis Management</li><li>Module 15: Conflict Management</li><li>Module 16: Stress Management</li><li>Module 17: Communication Skills</li><li>Module 18: Procurement &amp; Purchasing Management</li><li>Module 19: Risk Management</li></ul><p><strong>Assessment Process</strong></p><p>After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Advanced Diploma in Project Management at QLS Level 7</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

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                                        180 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <ul><li>Aiming to enter this profession.</li><li>Attempting to rise on the career ladder.</li><li>Working on improving their skills.</li><li>Looking for a diverse field to work in.</li><li>Confused about career choice.</li></ul>
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        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li><strong>Project Manager</strong> : £25,000 - £65,000</li><li><strong>Project Scheduler</strong>: £15,000 - £35,000</li><li><strong>Quality Assurance Tester</strong>: £18,000 - £50,000</li><li><strong>Business Project Manager</strong>: £28,000 to £75,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Project Management at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Advanced Diploma in Project Management at QLS Level 7</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Project Management (Project Manager) at QLS Level 7

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				<p><span>Designed to provide advanced knowledge and skills in pet first aid, this course equips participants with the ability to handle various emergencies that pets may encounter. Covering a wide range of situations, from fractures to poisoning, participants will learn comprehensive techniques for ensuring the immediate health and safety of animals. Practical modules focus on handling impalement injuries, cardiopulmonary resuscitation (CPR), and other critical scenarios.</span></p><p><b id="docs-internal-guid-5ccd214b-7fff-1a92-7928-3ce93adf345d"><br /></b></p><p><span>Learning Outcomes:</span></p><ul><li><p><span>Acquire a solid understanding of the basics of pet first aid.</span></p></li><li><p><span>Learn advanced techniques for handling fractures, wounds, and injuries.</span></p></li><li><p><span>Understand how to address stings, bites, burns, and other common incidents.</span></p></li><li><p><span>Gain expertise in managing impalement injuries, choking, and near-drowning situations.</span></p></li><li><p><span>Learn how to provide first aid for fainting, fever, dehydration, and breathing problems.</span></p></li><li><p><span>Develop advanced skills in performing cardiopulmonary resuscitation (CPR) for pets.</span></p></li><li><p><span>Explore treatment methods for diarrhea, vomiting, difficult labor, and poisoning.</span></p></li><li><p><span>Learn how to handle shock, sunburn, wounds, and regular check-ups for pets.</span></p></li></ul><p><b><br /></b></p><p><span>Why buy this Pet First Aid Level 3?</span><span> </span></p><ul><li><p><span>Unlimited access to the course for forever</span></p></li><li><p><span>Digital Certificate, Transcript, student ID all included in the price</span></p></li><li><p><span>Absolutely no hidden fees</span></p></li><li><p><span>Directly receive CPD accredited qualifications after course completion</span></p></li><li><p><span>Receive one to one assistance on every weekday from professionals</span></p></li><li><p><span>Immediately receive the PDF certificate after passing</span></p></li><li><p><span>Receive the original copies of your certificate and transcript on the next working day</span></p></li><li><p><span>Easily learn the skills and knowledge from the comfort of your home</span></p></li></ul><p><b><br /></b></p><p><span>Certification</span></p><p><span>After studying the course materials of the </span><span>Pet First Aid Level 3</span><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p><p><b><br /></b></p><p><span>Who is this course for?</span></p><p><span>This </span><span>Pet First Aid Level 3</span><span> course is ideal for</span></p><ul><li><p><span>Individuals seeking in-depth knowledge of pet first aid to better care for their animals.</span></p></li><li><p><span>Veterinary professionals and assistants aiming to expand their skill set and provide advanced care.</span></p></li><li><p><span>Animal caregivers, pet sitters, and groomers wanting to enhance their services.</span></p></li><li><p><span>Animal rescue workers and shelter staff looking to improve their ability to handle emergencies.</span></p></li></ul><p><b><br /></b></p><p><span>Prerequisites</span></p><p><span>This </span><span>Pet First Aid Level 3</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p><p><b><br /></b></p><p><span>Career path</span></p><p></p><ul><li><p><span>Veterinary Technician - Average Salary: £20,000 - £30,000 per year.</span></p></li><li><p><span>Animal Hospital Assistant - Average Salary: £18,000 - £24,000 per year.</span></p></li><li><p><span>Pet Groomer - Average Salary: £15,000 - £25,000 per year.</span></p></li><li><p><span>Animal Welfare Officer - Average Salary: £20,000 - £28,000 per year.</span></p></li><li><p><span>Veterinary Practice Manager - Average Salary: £25,000 - £35,000 per year.</span></p></li></ul>					</div>
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	<span>Course Curriculum</span>
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					<td colspan="4">Module 01: Basics of First Aid</td>
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					<td><i></i></td>
					<td>Basics of First Aid</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 02: Handling Fracture and Injuries</td>
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					<td><i></i></td>
					<td>Handling Fracture and Injuries</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
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					<td colspan="4">Module 03: Stings, Bites and Burns</td>
				</tr>
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					<td><i></i></td>
					<td>Stings, Bites and Burns</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
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					<td colspan="4">Module 04: Impalement Injuries, Drowning and Choking</td>
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					<td><i></i></td>
					<td>Impalement Injuries, Drowning and Choking</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Module 05: Pet First Aid for Fainting, Fever and Dehydration</td>
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					<td><i></i></td>
					<td>Pet First Aid for Fainting, Fever and Dehydration</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 06: First Aid for Breathing Problems</td>
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					<td>First Aid for Breathing Problems</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 07: Diarrhoea and Vomiting</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Module 08: Treatment for Difficult Labour and Poisoning</td>
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					<td>Treatment for Difficult Labour and Poisoning</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 09: Straining, Sunburn and Wounds</td>
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					<td>Straining, Sunburn and Wounds</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 10: Shock and Regular Check-Ups</td>
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					<td>Shock and Regular Check-Ups</td>
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					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 11: Cardiopulmonary Resuscitation (CPR)</td>
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					<td><i></i></td>
					<td>Cardiopulmonary Resuscitation (CPR)</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 12: Tips for Handling Pets</td>
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					<td><i></i></td>
					<td>Tips for Handling Pets</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Assignment </td>
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					<td>Assignment - Pet First Aid</td>
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					<td><span><i></i> 00:00:00</span></td>
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Studyhub UK

Dog First Aid

Paediatric First Aid

Canine First Aid

Equine First Aid

Animal First Aid

Pets & Animal Care

Pet First Aid Level 3

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				<p><span>With 75% of businesses having faced legal action over breaches in duty of care in the past decade, understanding this crucial responsibility is more important than ever. Welcome to </span><span>'Navigating Duty of Care: Best Practices and Legal Framework in the UK'</span><span>, a course designed to keep your organisation on the right side of the law, while ensuring the highest standards of care.</span></p><h3> </h3><p><span>This comprehensive course is split into nine interactive modules, each honing in on a specific area of duty of care, from the initial introduction to advanced risk management. Delve into the complexities of UK-specific legislation and become familiar with effective safeguarding practices. Learn to navigate and manage conflict while devising workplace protocols that support the duty of care. The final module encourages personal development, equipping you to meet these responsibilities head-on.</span></p><h3> </h3><p><span>This isn't just a course; it's an investment in your organisation's future. By mastering the intricacies of duty of care, you'll not only protect your organisation from potential legal action but will also cultivate a culture of care, ensuring the wellbeing of all individuals involved. Join us on this journey to implement the best practices and navigate the complex legal frameworks surrounding duty of care in the UK. Don't just meet the standard, exceed it. Sign up for the course today!</span></p><h3><br /><br /></h3><p><span>Learning Outcomes:</span></p><p><span>Upon completion of the Navigating Duty of Care course, you should be able to:</span></p><h3> </h3><ul><li><p><span>Understand the fundamental concept and policies related to the duty of care.</span></p></li><li><p><span>Gain insight into the specific legislation related to duty of care in the UK.</span></p></li><li><p><span>Learn effective methods to safeguard individuals within your organisation.</span></p></li><li><p><span>Master the skills to manage conflict and navigate difficult situations.</span></p></li><li><p><span>Develop a strong foundation in risk management strategies.</span></p></li><li><p><span>Implement appropriate workplace protocols to uphold the duty of care.</span></p></li><li><p><span>Foster personal growth and readiness to meet the duty of care responsibilities.</span></p></li></ul><h3><br /><br /></h3><p><span>Who is this course for:</span></p><p><span>Our Navigating Duty of Care course is ideal for:</span></p><h3> </h3><ul><li><p><span>Aspiring legal professionals seeking a solid grounding in the duty of care.</span></p></li><li><p><span>Human Resources practitioners keen to elevate their organisational standards.</span></p></li><li><p><span>Managers and team leads aiming to create safer workplace environments.</span></p></li><li><p><span>Compliance officers needing a comprehensive understanding of UK legislation.</span></p></li><li><p><span>Anyone interested in fostering a culture of care within their organisation.</span></p></li></ul><h3><br /><br /></h3><p><span>Career Path: </span></p><p><span>This Navigating Duty of Care course offers a path for professionals looking to specialise in legal, human resources, or management roles where understanding the duty of care is essential. It's a stepping stone towards positions such as Compliance Officer, HR Manager, or Legal Advisor, aiding you in ensuring organisational adherence to legal standards and fostering safer and more inclusive workplace environments.</span></p><h3><br /><br /></h3><p><span>Certification</span></p><p><span>After studying the course materials of the </span><span>Navigating Duty of Care: Best Practices and Legal Framework in the UK </span><span>course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a </span><span>range of certification options</span><span>. </span></p><h3> </h3><ul><li><p><span>A CPD Accredited PDF Certificate - </span><span>£4.99</span></p></li><li><p><span>A CPD Accredited Hardcopy Certificate - </span><span>£8.00</span><span>. </span></p></li></ul><ul><li><p><span>A PDF Transcript - </span><span>£4.99</span><span> </span></p></li><li><p><span>A Hardcopy Transcript - </span><span>£9.99</span><span>. </span></p></li></ul><h3> </h3><p><span>Select according to your needs, and we assure </span><span>timely delivery</span><span> of your chosen certificate.</span></p><h3><br /><br /></h3><p><span>Requirements</span></p><p><span>This professionally designed </span><span>Navigating Duty of Care: Best Practices and Legal Framework in the UK </span><span>course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning!</span></p><h3><span id="docs-internal-guid-b56abc7a-7fff-399b-b9e5-1a729000a243"><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /></span></h3>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to the Duty of Care</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to the Duty of Care</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Policies of Duty of Care</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Policies of Duty of Care</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Duty of Care Related Legislations in UK</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Duty of Care Related Legislations in UK</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Safeguarding Individuals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safeguarding Individuals</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Managing Conflict and Difficult Situations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Conflict and Difficult Situations</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Risk Management Part 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Risk Management Part 1</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Risk Management Part 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Risk Management Part 2</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Workplace Protocols to Support Duty of Care</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Protocols to Support Duty of Care</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Personal Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Personal Development</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Learning & Development

Clinical Governance

Legal Practice Course (LPC)

Navigating Duty of Care: Best Practices and Legal Framework in the UK

<h2>How to Get in Front of Conflict Before it Gets in Front of You</h2>
<p>When the Marine Corps plots a critical incident on a timeline going from left to right, the conflict itself is referred to as 'bang.' What happens to the right of that on the timeline is where the fighting begins; where you WANT to be is on the left - where preparation and enhanced observation skills can combine to help prevent the conflict from occurring. As project professionals, our trenches look a little different than those of the Marines, but our conflict timelines-and the skillsets that can get us in front of workplace conflict-are strikingly similar. In this presentation, we will explore many facets of conflict, including which types to stimulate and which types to minimize in order to keep your teams innovating and collaborating. Drawing on her experience working in conflict and post-conflict zones, Christa will provide insight into: recognizing physiological cues of discomfort; anticipating interpersonal conflict before it occurs; de-escalating emotional situations; mastering difficult conversations; and mediating interpersonal conflict to create a positive outcome. Translating critical scientific findings from an elite Marine Corps training program into the language of projects, she will share tools and techniques aimed to keep you and your projects well to the 'left of bang.'</p>

IIL Europe Ltd

How to Get in Front of Conflict Before it Gets in Front of You

<p><strong>***24 Hour Limited Time Flash Sale***<br /><br /></strong><strong> HR Audit, Crisis, Payroll and People Management Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Did you know<strong> 53% of employees feel disengaged</strong> at work in the UK, costing businesses<strong> billions of pounds annually</strong>? Effective HR practices are crucial for employee satisfaction, productivity, and ultimately, your bottom line. But are you equipped to handle the complexities of the modern HR landscape? This HR Audit, Crisis, Payroll and People Management bundle equips you with the knowledge and skills to excel in HR management, crisis communication, and people development.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our HR Audit, Crisis, Payroll and People Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in HR Audit, Crisis, Payroll and People Management Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this HR Audit, Crisis, Payroll and People Management Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Advanced Diploma in HR (Human Resources) at QLS Level 7</li><li><strong>Course 02: </strong>Employment Law</li><li><strong>Course 03: </strong>Human Resources (HR) Audit</li><li><strong>Course 04: </strong>Payroll Management Course</li><li><strong>Course 05: </strong>Office Administration</li><li><strong>Course 06: </strong>HR - Crisis Communication</li><li><strong>Course 07: </strong>Virtual Interviewing for HR</li><li><strong>Course 08: </strong>Recruitment Officer Diploma</li><li><strong>Course 09: </strong>HR Advisor and Recruitment Training Diploma</li><li><strong>Course 10: </strong>Motivation Skills</li><li><strong>Course 11: </strong>Virtual Training Masterclass</li><li><strong>Course 12: </strong>Dialectical Behaviour Therapy</li><li><strong>Course 13: </strong>HR Practice Essentials Level 4</li><li><strong>Course 14: </strong>Delegation Skills</li><li><strong>Course 15: </strong>Dealing With Difficult People Training Course</li><li><strong>Course 16: </strong>Performance-Centered Asset Management</li><li><strong>Course 17: </strong>Interpersonal Skills in Management</li><li><strong>Course 18: </strong>Positive Psychology Masterclass</li><li><strong>Course 19: </strong>Personal and Networking Skills</li><li><strong>Course 20: </strong>Motivational Interviewing</li><li><strong>Course 21: </strong>People Management Skills Level 3</li><li><strong>Course 22: </strong>HR and Recruitment Consultant Training</li><li><strong>Course 23: </strong>Contract Management Course</li><li><strong>Course 24: </strong>Office Skills and Administration Management Diploma</li><li><strong>Course 25: </strong>Workplace Stress Management</li><li><strong>Course 26: </strong>Effective Listening Skills for Leaders</li><li><strong>Course 27: </strong>HR Assistant Skills Certification</li><li><strong>Course 28: </strong>Team Management</li><li><strong>Course 29: </strong>HR and Marketing Level 4</li><li><strong>Course 30: </strong>Payroll Management and Systems Diploma</li></ul><p>With HR Audit, Crisis, Payroll and People Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace.</p><p><strong>Learning Outcomes of HR Audit, Crisis, Payroll and People Management</strong></p><ul><li>Comprehend UK employment law and its implications for HR practices.</li><li>Conduct comprehensive HR audits to identify and address weaknesses.</li><li>Master payroll management, ensuring accuracy and compliance.</li><li>Develop effective virtual interviewing skills to attract top talent.</li><li>Become an expert in crisis communication, mitigating risks and building trust.</li><li>Sharpen your motivational skills to inspire and engage employees.</li></ul><p>Enrol in HR Audit, Crisis, Payroll and People Management today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Bundle?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of HR Audit, Crisis, Payroll and People Management</li><li>Get <strong>a free student ID card</strong> with HR Audit, Crisis, Payroll and People Management</li><li><strong>Lifetime access</strong> to the HR Audit, Crisis, Payroll and People Management course materials</li><li>Get instant access to this HR Audit, Crisis, Payroll and People Management course</li><li>Learn HR Audit, Crisis, Payroll and People Management from anywhere in the world</li><li>24/7 tutor support with the HR Audit, Crisis, Payroll and People Management course.</li></ul> <p><strong>Start your learning journey straightaway with our HR Audit, Crisis, Payroll and People Management Training!</strong></p><p>HR Audit, Crisis, Payroll and People Management premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of HR Audit, Crisis, Payroll and People Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the HR Audit, Crisis, Payroll and People Management course. After passing the HR Audit, Crisis, Payroll and People Management exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This HR Audit, Crisis, Payroll and People Management course is ideal for:</p><ul><li>Students seeking mastery in HR Audit, Crisis, Payroll and People Management</li><li>Professionals seeking to enhance HR Audit, Crisis, Payroll and People Management skills</li><li>Individuals looking for a HR Audit, Crisis, Payroll and People Management-related career.</li><li>Anyone passionate about HR Audit, Crisis, Payroll and People Management</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This HR Audit, Crisis, Payroll and People Management doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This HR Audit, Crisis, Payroll and People Management bundle will allow you to kickstart or take your career in the related sector to the next stage.</p><ul><li>HR Specialist</li><li>HR Manager</li><li>Recruitment Consultant</li><li>People Development Manager</li><li>HR Business Partner</li><li>HR Director</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in HR (Human Resources) at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

HR Management

HR (Human Resources)

Chartered Institute of Personnel Development (CIPD)

Professional payroll & pensions qualifications (CIPP)

Human Resources Management

HR Audit, Crisis, Payroll and People Management - CPD Certified

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Who should attend?<br fr-original-style="" style="box-sizing: border-box;"></span></strong>Headteachers, DSLs, DDSLs, Safeguarding Governors &amp; Pastoral Leads.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Objectives</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Masterclass will enable you to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.</li></ul><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Who should attend?
Headteachers, DSLs, DDSLs, Safeguarding Governors & Pastoral Leads.

Overview

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.
We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.

Learning Objectives

This Masterclass will enable you to:
Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.
Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.
Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.
Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.
Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.
View all testimonials



Brightcore Consultancy

Child Safeguarding

Safeguarding

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Sexual Violence, Sexual Harassment and Harmful Sexual Behaviour

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<h3><b>Overview</b></h3><p> </p><p><span>With the ever-increasing demand for difficult conversation in workplace in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.</span></p><p> </p><p><span>Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</span></p><p> </p><p><span>The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</span></p><p> </p><p><span>Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</span></p><p> </p><h3><b>Who is this course for?</b></h3><p> </p><p><span>While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</span></p><ol><li><span>Anyone looking for the basics of difficult conversation in workplace,</span></li><li><span>Jobseekers in the relevant domains,</span></li><li><span>Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,</span></li><li><span>Anyone looking for a certificate of completion on doing an online training on this topic,</span></li><li><span>Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,</span></li><li><span>Anyone with a general interest/curiosity</span></li></ol><p> </p><h3><b>Career Path</b></h3><p> </p><p><span>This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. </span></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Introduction to Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Preparation for a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Preparation for a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Tools to Effectively Engaging in a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Tools to Effectively Engaging in a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Steps for a Successful Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Steps for a Successful Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Getting Outcome-Oriented</h4><div><div><ul><li><div>
<span></span><h5>
Getting Outcome-Oriented</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Effective Management of Emotions</h4><div><div><ul><li><div>
<span></span><h5>
Effective Management of Emotions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - When the Conversation Ends</h4><div><div><ul><li><div>
<span></span><h5>
When the Conversation Ends</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Wrapping Up</h4><div><div><ul><li><div>
<span></span><h5>
Wrapping Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Overview
 
With the ever-increasing demand for difficult conversation in workplace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.
 
Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.
 
The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!
 
Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.
 
Who is this course for?
 
While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:
Anyone looking for the basics of difficult conversation in workplace,
Jobseekers in the relevant domains,
Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,
Anyone looking for a certificate of completion on doing an online training on this topic,
Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,
Anyone with a general interest/curiosity
 
Career Path
 
This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. 

Course Curriculum
Module 1 - Introduction to Difficult Conversation
Introduction to Difficult Conversation

00:00
Module 2 - Preparation for a Difficult Conversation
Preparation for a Difficult Conversation

00:00
Module 3 - Tools to Effectively Engaging in a Difficult Conversation
Tools to Effectively Engaging in a Difficult Conversation

00:00
Module 4 - Steps for a Successful Difficult Conversation
Steps for a Successful Difficult Conversation

00:00
Module 5 - Getting Outcome-Oriented
Getting Outcome-Oriented

00:00
Module 6 - Effective Management of Emotions
Effective Management of Emotions

00:00
Module 7 - When the Conversation Ends
When the Conversation Ends

00:00
Module 8 - Wrapping Up
Wrapping Up

00:00

Compete High

Counselling Skills

Dealing With Difficult Customers

Difficult Workplace Conversation

<h3>ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð</h3><p>Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario.</p><h3></h3><h3>Why Choose Difficult Workplace Conversation Level 2?</h3><h4>Master the Art of Communication ð¨</h4><p>Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all.</p><h4>Build Stronger Relationships ð¤</h4><p>In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams.</p><h4>Boost Your Professional Confidence ð¼</h4><p>Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance.</p><h4>Stay Ahead in Your Career ð</h4><p>In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth.</p><h3></h3><h3>Who is this for?</h3><ul><li><strong>Professionals at all Levels:</strong> Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career.</li><li><strong>Team Leaders and Managers:</strong> Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success.</li><li><strong>Human Resources Professionals:</strong> HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment.</li></ul><h3></h3><h3>Career Path</h3><ul><li><strong>Entry-Level Professionals:</strong> Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey.</li><li><strong>Mid-Level Managers:</strong> Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization.</li><li><strong>Senior Executives:</strong> Lead by example and cultivate a culture of open communication and collaboration to drive organizational success.</li></ul><h3></h3><h3>Frequently Asked Questions (FAQ)</h3><h4>Q: Can I take this course if I have no prior experience in difficult workplace conversations?</h4><p>A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience.</p><h4>Q: How long does it take to complete the course?</h4><p>A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills.</p><h4>Q: Will I receive a certificate upon completion of the course?</h4><p>A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills.</p><h4>Q: Is there ongoing support available after completing the course?</h4><p>A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course.</p><h3></h3><h3>Unlock Your Potential Today!</h3><p>Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Difficult Workplace Conversations.</h4><div><div><ul><li><div>
<span></span><h5>
Difficult Workplace Conversations.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Empathy and Managing Emotions.</h4><div><div><ul><li><div>
<span></span><h5>
Empathy and Managing Emotions.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Constructive Communication and Conflict Resolution.</h4><div><div><ul><li><div>
<span></span><h5>
Constructive Communication and Conflict Resolution.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Mediation and Communication Strategies.</h4><div><div><ul><li><div>
<span></span><h5>
Mediation and Communication Strategies.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Productive Work Environment and Team Building.</h4><div><div><ul><li><div>
<span></span><h5>
Productive Work Environment and Team Building.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð
Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario.

Why Choose Difficult Workplace Conversation Level 2?
Master the Art of Communication ð¨
Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all.
Build Stronger Relationships ð¤
In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams.
Boost Your Professional Confidence ð¼
Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance.
Stay Ahead in Your Career ð
In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth.

Who is this for?
Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career.
Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success.
Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment.

Career Path
Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey.
Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization.
Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success.

Frequently Asked Questions (FAQ)
Q: Can I take this course if I have no prior experience in difficult workplace conversations?
A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience.
Q: How long does it take to complete the course?
A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills.
Q: Will I receive a certificate upon completion of the course?
A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills.
Q: Is there ongoing support available after completing the course?
A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course.

Unlock Your Potential Today!
Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace!

Course Curriculum
Module 1 Difficult Workplace Conversations.
Difficult Workplace Conversations.

00:00
Module 2 Empathy and Managing Emotions.
Empathy and Managing Emotions.

00:00
Module 3 Constructive Communication and Conflict Resolution.
Constructive Communication and Conflict Resolution.

00:00
Module 4 Mediation and Communication Strategies.
Mediation and Communication Strategies.

00:00
Module 5 Productive Work Environment and Team Building.
Productive Work Environment and Team Building.

00:00

Business Communication Skills

Workplace Communication

Difficult Workplace Conversation Level 2

Lincoln

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s </span><em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 Disciplines of Execution</em><sup style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">&reg;</sup>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">(4DX)</em> methodology provides the framework for <span style="caret-color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style="caret-color: rgb(16, 24, 32);">organisations</span>&nbsp;seeking to increase strategic execution by creating a culture of high performance.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><em fr-original-style="" style="box-sizing: border-box;">Discipline 1: Focus on the Wildly Important</em></span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">focus.</em>&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 2: Act on the Lead Measures</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">leverage</em>. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 3: Keep a Compelling Scoreboard</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">engagement</em>. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 4: Create a Cadence of Accountability</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">accountability</em>. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">The Noble Experience </span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery of the 4DX sessions</strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p>

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.
But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.
Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue.
Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.


Who Should Attend?
This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue.
We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon.
In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by:
Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
Responding to emotional reactions using the skills:
Pause, Don’t Panic
Observe, Don’t Judge
Ask, Don’t Assume
Outcomes
This module will help participants:
Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.






Noble Foods

Navigating Difficult Conversations: Turn Tension Into Progress™

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Neuro EMDR is a recent development in how EMDR can be adapted to work with clients with brain injury and cognitive difficulties. A recent article published in EMDR quarterly by Hutchins &amp; Proudlock (2023) Reviewed the case study evidence base for using EMDR with clients who have sustained a mild traumatic brain injury - <a href="https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/</a>&nbsp;In addition the approach has been used to treat PTSD in a client with Severe TBI (Hutchins, Simblett, 2024).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There may be many clients we see in routine clinical practice who have sustained a mild brain injury or experience&nbsp;difficulties in their attention or memory. Dr Hutchins has further adapted EMDR to work with clients who have moderate to severe brain injury and he will illustrate this with a specific client video which demonstrates this. Learning outcomes will include:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. For participants to gain a basic understanding of neuro anatomy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. For participants to gain an understanding of different cognitive domains and how these relate to the practice of EMDR and the adaptive information processing theory</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. For participants to develop skills in cognitive rehabilitation strategies which are designed to help clients who have cognitive problems.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. For participants to learn how cognitive rehabilitation strategies can be used throughout the EMDR standard 8 phase protocol</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">5. For participants to see how EMDR can be adapted to clients with moderate to severe brain injury through video material.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6. For participants to consider cases that they are working with and to use an additional case formulation tool to aid in adaptation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The event has been awarded 6 CPD credits by the EMDR Association UK. The plan is for the event to be interactive and for plenty of time for discussion and case formulation/consideration of how Neuro EMDR may benefit their clients.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T﻿he event will be recorded and it will be available for up to 45 days after it has taken place.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous feedback from the course showed that, of those who responded, 100% believed that the quality was "Excellent" and that it would improve their clinical practice. A few direct quotes of feedback included:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 62, 72);">Thanks Jonathan for the brilliant course you did today. Everything was presented really well and thanks for being so generous with resources. I look forward to attending your next course. Many thanks</span></em></p><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 62, 72);">The pacing was excellent with plenty of opportunity to raise points for discussion. The information was very thorough and well presented. An excellent day. Thank you!</span><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">It&rsquo;s really important to create a space to develop EMDR work in the field of Neuro. Thanks for creating this space. I hope it will continue to remain an inclusive space for all.</em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Neuro EMDR is a recent development in how EMDR can be adapted to work with clients with brain injury and cognitive difficulties. A recent article published in EMDR quarterly by Hutchins & Proudlock (2023) Reviewed the case study evidence base for using EMDR with clients who have sustained a mild traumatic brain injury - https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/ In addition the approach has been used to treat PTSD in a client with Severe TBI (Hutchins, Simblett, 2024). 
 
There may be many clients we see in routine clinical practice who have sustained a mild brain injury or experience difficulties in their attention or memory. Dr Hutchins has further adapted EMDR to work with clients who have moderate to severe brain injury and he will illustrate this with a specific client video which demonstrates this. Learning outcomes will include:
1. For participants to gain a basic understanding of neuro anatomy.
2. For participants to gain an understanding of different cognitive domains and how these relate to the practice of EMDR and the adaptive information processing theory
3. For participants to develop skills in cognitive rehabilitation strategies which are designed to help clients who have cognitive problems.
4. For participants to learn how cognitive rehabilitation strategies can be used throughout the EMDR standard 8 phase protocol
5. For participants to see how EMDR can be adapted to clients with moderate to severe brain injury through video material.
6. For participants to consider cases that they are working with and to use an additional case formulation tool to aid in adaptation.
The event has been awarded 6 CPD credits by the EMDR Association UK. The plan is for the event to be interactive and for plenty of time for discussion and case formulation/consideration of how Neuro EMDR may benefit their clients.
T﻿he event will be recorded and it will be available for up to 90 days after it has taken place. 


Previous feedback from the course showed that, of those who responded, 100% believed that the quality was "Excellent" and that it would improve their clinical practice. A few direct quotes of feedback included: 


Thanks Jonathan for the brilliant course you did today. Everything was presented really well and thanks for being so generous with resources. I look forward to attending your next course. Many thanks
The pacing was excellent with plenty of opportunity to raise points for discussion. The information was very thorough and well presented. An excellent day. Thank you!

It’s really important to create a space to develop EMDR work in the field of Neuro. Thanks for creating this space. I hope it will continue to remain an inclusive space for all.

Dr Jonathan Hutchins

Neuropsychology

EMDR

Brain Injury Medicine

Neuroplasticity

Neuro EMDR Workshop will teach people how to use EMDR with people who have cognitive problems. 6 CPD Credits from the UK EMDR Association have been applied for. 

Neuro EMDR: Adapting EMDR to clients with cognitive difficulties

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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				<h2>Why should I take this course?</h2>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Perfect course for managers who are responsible to help every team member improve.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Difficult Conversations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Conclusions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

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