5519 Courses

How do you do garden maintenance? How do you design a good garden? What are the principles of garden design? Taken this Garden Design and Maintenance Online Course you will be able to learn everything you will need to become a professional in this field. If you already have the experience, you will be able to improve and grow as a specialsit.   Whether you are thinking of starting a career outdoors as a gardening expert or you are already working in the industry and are thinking of starting your own garden company, then the Garden Design and Maintenance Diploma is the right choice for you. Introduction to the Garden Design and Maintenance Diploma. This information-packed course will teach you the basics you need to start your own gardening company or boost your career within the gardening industry. You can turn your hobby into a successful business by completing the twenty-nine modules and passing the multiple-choice question test. The modules cover everything from basic gardening to pest control, landscaping, and more. The course takes approximately fifteen hours to complete and on successful completion, you will have the ability to download and print your industry recognised diploma. When applying for a position within the gardening industry, your potential employer will be able to confirm your certification online. During your studies, you will enjoy the convenience of studying at your own pace with no set schedule and from anywhere using any device, as long as you have a connection to the internet to access the modules.   What You Will Learn The twenty-nine modules included in this Online Course Garden Design and Maintenance Diploma are brimming with information to help you jump start your gardening career and turn your hobby and passion into a money-making opportunity. Learn the basics of gardening from the various soil types to plant planning and purchasing. Identify an effective garden planning process from the initial consultation with the client through to site surveys, maintenance planning, to the final and completed project. Know different garden design styles. Learn how to gain inspiration throughout the day, how to design a mood board and how to implement your design effectively for the best results. Understand site surveys, approvals and measuring techniques. Learn how to use survey maps, photographic records and what surveys and appraisals you are going to need before you begin. Learn the benefits of project planning. Know the five forms that should be included in all your client packs. Learn more about drawing a plan and essential graphic skills. Know the various surfaces and materials, understand what hard landscaping is and how to deal with it. Know the secrets of great soil. Understand the importance of the right plan selection and care. This includes use of colours to make an impact. Gain valuable plant knowledge that you can use daily to make the best choices based on your design, garden location and finish. Learn how to identify high maintenance areas within any garden. Know the different options when it comes to low maintenance planning. Learn the importance of sustainability. Know what plants to use, about water conservation and how to recycle and reuse when working in any garden. Learn essential tips for reducing maintenance in difficult to manage and overgrown gardens. Know what equipment you are going to need, what equipment you will need for certain jobs and what each item is capable of. Get a good understanding of the most common garden pests, natural and chemical pesticides, integrated pest management and how to come up with a pest management plan that will work. Identify effective solutions for difficult gardens from adding container plants to adding additional irrigation and more. Know what to plan in a herb and vegetable garden. Know what you need to start your own gardening business to achieve success. Learn more about marketing your business, health and safety in the workplace, insurance, tax and record keeping, just to name a few of the points covered in this industry recognised course. Gain valuable insight into raising flower beds, laying patios, decking, fencing, know more about artificial grass, how to lay lawn and how to build a fish pond. Benefits of the Garden Design and Maintenance Diploma This course is designed to provide you with a wide range of benefits, including: An easy to understand syllabus that you can learn at home and in your own time. Improve your career prospects with an industry recognised diploma. Learn using any device at any time. Enjoy ongoing support during your studies.   Video review to learn how to design the perfect landscape   Course Modules/Lessons   Module 1: Gardening Basics Soil type, soil evaluation & soil improvement: learn about the different types of natural soil and additional plant mixers that can be used to stimulate plant growth. Garden planning & preparation: Understand the importance of initial planning on paper, before beginning the practical aspects of gardening. Plant planning & purchase tips: Determine plant types and their uses, discover plant purchasing techniques. Maintenance-Soil Nourishment & Watering: Learn the different materials essential for the nourishment of soil to facilitate the growing and maintenance of healthy plants. Module 2: Garden Design Process To discover the importance of the initial consultation, ongoing discussions, clarity, and onsite analysis. To understand the necessity of site surveying and garden concept plans to aid the decision- making process and avoid potential mishaps. The basic elements of a good garden design, including the plant options, hardscapes, texture, and color elements. To become aware of the process in reaching the master garden plan stage and incorporating further elements during the implementation stage. Module 3: Garden Design Styles The importance of gathering inspiration daily from all avenues of your life, nature, other gardens, books, online and your creative inspiration. An expansive list of garden design possibilities and the insight that there can be one singular theme, a combination of two or more or an adapted version of any. How creating a garden design mood board assists both the owner and garden designer in creating a visual effect of the ideas, colours, plants and preferred overall theme, which can be incorporated into the garden space and features available. How to use a virtual mood board created from an array of images. Module 4 : Survey, Site Appraisal & Measuring Techniques Materials and areas of measurements required for surveying a site for garden design The various measurement techniques used for accurately measuring the different aspects required for completing a site survey, including curved and irregular areas Various scales used in recording site measurements on survey maps Correct photographic recordings and survey map drawing requirements Module 5 : Planning Your Projects Learn the benefits of project planning regardless of the size of project Become knowledgeable in the stages of project planning Discover the importance of creating timelines, chronological action step lists and available resources Learn about developing preliminary plans and baseline plans when planning a garden project Module 6 : Proportion Illusions & Effective Use of Space Discover ways to incorporate and create optical illusion methods to enhance small garden spaces so they appear larger than life, such as creating focal points and distractions You will learn many techniques including the use of long lines and garden division methods The effective use of space to create a garden that suits all tastes and preferences Learn about narrow plant varieties, shelf layering and creating a portable garden to suit small gardens Module 7 : Drawing a Plan & Graphics Skills You will learn how time spent with creative experimentation on paper can result in saving a lot of timely and costly delays and allow for the optimal garden creation for each space You will learn how to draw a garden plan which offers beauty and practicality once you have carried out a site survey and consultation You will discover how to create a scale for your garden plan that allows ease of following and minimize mistakes You will know how to create a graphic from your garden plan to show best visual representation for the proposed changes and design options Module 8 : Surface & Materials/Hard Landscaping The different considerations you should make before deciding which garden surface materials to choose for each landscape for effective style and functionality. The different hard landscaping options, which can be used for varying garden requirements and preferences from solid garden flooring options like stone and concrete to softer, uneven options such as glass beadings or pebbles. The advantages and uses of combining two or more hard surface options within one garden such as cost, functionality and style. How to be familiar with the creative use of hard landscaping materials that are used to turn dull spaces into stunning visual displays and create functional but attractive garden areas. Module 9 : Secrets of Great Soil Learn the composition of the various soil types including their textures and unique components. Learn the advantages and disadvantages of the different types of soil and what can be done to enhance each for increased fertility. Discover the types of plants that are best suited to each soil type: sandy, chalky, clay, peat, silt and loam. Discover the secrets of creating great soil by use of organic, natural materials. Module 10 : Plant Selection and Care Learn the advantages of planting native species to enhance your garden and surrounding wildlife species Learn how to best use space constraints and other factors to adhere to when planning the spatial aspects of plant life. Learn about color themes and the color wheel so that the garden plants, shrubs and trees chosen complement the existing background and client preferences. Learn about the effect of sunlight and climate features in relation to plant selection. Module 11 : Plant Knowledge Understand plant reproductive systems: Asexual and sexual reproduction, plus a little plant physiology. Receive a brief introduction to plant classification for a beginning to what plants to use. Learn what plants work well in different gardens and the importance of matching certain plants together. Learn about exotic and tropical plants, the care they need and how to grow them in temperate climates. Module 12 : Low Maintenance Gardens/Planting How to identify high maintenance areas in an existing garden The different types of low maintenance gardens How to use gravel, soil, and turf to make the garden maintenance lower How planting few varieties, but more in number is a solution Module 13 : Sustainability Why creating a garden with plants that are maintainable is important Why edible plants are sustainable Going native with plants for sustainability Reusing and Recycling Materials in the Garden Module 14 : Garden Maintenance How to reduce maintenance if it is getting out of control Pruning and deadheading for appropriate care of plants How to perform natural pest control Winterisation in a temperate climate is an essential part of owning a garden Module 15 : Equipment What equipment you will need to run a garden design & maintenance service How to choose the right tools for each job What each piece of equipment is capable of About racks & stakes for vine plants Module 16 : Pest Control How to define and identify common gardening pests The difference between natural and chemical pesticides How to garden based on the pests in your garden How to monitor the pests in your garden to determine if a treatment plan is working Module 17 : Solutions to Difficult Gardens About adding container plants to keep the plants owners love without possible difficulties How changing irrigation and watering systems can make a difficult garden easier to manage About adding new plants with an eye towards low maintenance or new landscaping for easier gardens How sometime starting over is the best option Module 18 : Vegetable and Herb Gardens What to plant How to plant vegetable and herb gardens How to fertilize the garden About canning Module 19 : Running Your Own Gardening Business About tailoring your services to meet the needs of groups of customers How to build a website presence How to price your service Why customer service is essential Module 20: Marketing and Social Media About website business marketing About marketing and social media for a bricks and mortar company Why networking is still important About advertising costs Module 21: Health and Safety Health and safety laws, including OSHA guidelines The responsibilities of an employer, employee and safety officer The risks involved in gardening The employee training requirements Module 22: Insurance, Tax, and Record Keeping An overview of the types of insurance required The income business tax structure Record keeping and software: you will need to have detailed records for taxes, which is made easier by software Benefits of hiring an accountant Module 23: How to Build Raised Flower Beds Benefits of raised beds Materials to use for raised beds Ideal dimensions for raised beds Step by step directions of how to make a raised bed Module 24: How to Lay a Patio What is a patio What is an ideal size for a patio What materials to use for a patio Materials needed to lay a patio Module 25: Decking Planning a deck Ideal Placement of a deck Choosing the material to build it with Tools needed Module 26: How to Erect a Garden Fencing The importance of fencing What factors to consider while deciding upon a fence type Choosing the best option for a particular garden The types of fences available and where to use them Module 27: How to Turf a Garden/Lay a Lawn Choosing the right grass or turf for the lawn How to prepare the soil for turf How to take care of turf to establish a lawn A step by step guide to laying turf Module 28: How to Lay Artificial Grass Areas Why there is a need for artificial turf The types of turf available Calculation of cost and material Material you will need Module 29: How to Build a Garden Pond Choosing the right site Selecting the correct lining Material and tools needed to build the pond Step by step instructions to build a basic pond

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Enhance your relationship with practical, realistic, fun coaching from Rachel New.

Give a compliment to your career and take it to the next level. This Public Administration bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Public Administration skills for your next job or elevate your skills for your next promotion, this Public Administration bundle will help you stay ahead of the pack. Throughout the Public Administration programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Public Administration course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Public Administration Bundle Consists of the following Premium courses: Course 01: People Management Skills Level 3 Course 02: Level 3- Public Relation Course Course 03: Equality and Diversity Course 04: UK Employment Law and Employee Rights Diploma Course 05: Media and Public Relations Course 06: Public Speaking and Presentation Skill Course Course 07: International Relations Course 08: Human Rights Course 09: Paralegal Course 10: Leadership & Management Diploma Course 11: Change Management Course 12: Dealing With Difficult People Training Course Course 13: Risk Assessment & Management Course 14: Crisis Management Course Course 15: Operations Management Course 16: Business Performance Management Course 17: Conflict Management Course 18: Public Health Course 19: Effective Communication Skills Diploma Course 20: Time Management Enrol now in Public Administration to advance your career, and use the premium study materials from Apex Learning. The Public Administration bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Administration expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Public Administration from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The People Management Skills Level 3 Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Administration bundle. Requirements This Public Administration course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course People Management Skills Level 3 absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you ever feel like your meetings are unproductive and drag on forever? A recent study by the Chartered Management Institute found that poorly facilitated meetings cost UK businesses an estimated £26 billion a year! If you're tired of wasted time and frustrated by a lack of progress, then this facilitation skills training bundle is for you. Our comprehensive bundle equips you with the skills and knowledge to lead effective and engaging group discussions. You'll learn how to set clear objectives, manage participation, foster collaboration, and ensure all voices are heard. From planning agendas to handling difficult conversations, this bundle will transform you into a confident and impactful facilitator. This Award in Facilitation Skills at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with Y CPD points) to make your skill development & career progression more accessible than ever! Courses Are Included In this Facilitation Skills Training Bundle: Course 01: Facilitation Skills Training Course 02: Operations Management Course 03: Quality Management Course 04: Diploma in Lean Process and Six Sigma Course 05: Process Improvement By becoming a skilled facilitator, you can ensure your meetings are productive and achieve their desired outcomes. This will impress your colleagues and employers, and open doors to new opportunities. Learning Outcomes of Facilitation Skills Training Understand the essential skills required to become an excellent facilitator Learn how to lead people through processes toward agreed-upon objectives Know how to resolve conflict and encourage participation, ownership & creativity Identify ways to help participants of a meeting reach a group consensus Sharpen your relationship-building skills to ensure a positive environment and discussions Understand the key elements of an effective meeting and group discussion Learn advanced leading and blocking techniques to enhance the process Implement Tuckman and Jensen's Group Development strategies in group meetings Invest in your professional development and take control of your meetings. Enrol today and unlock the power of effective facilitation! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Facilitation Skills Get a free student ID card with Facilitation Skills Training program (£10 postal charge will be applicable for international delivery) The Facilitation Skills is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Facilitation Skills course materials The Facilitation Skills comes with 24/7 tutor support Start your learning journey straightaway! Become an expert at leading teams towards a shared consensus and learn how to encourage participation and creativity in group discussions with the Facilitation Skills Training Course. This course will equip you with the essential skills to oversee meetings and group discussions effectively, guiding you through the key stages of facilitation. *** Course Curriculum *** Course 01: Facilitation Skills Training Module 01: Understanding Facilitation Module 02: Process vs. Content Module 03: Laying the Groundwork Module 04: Tuckman and Jensen's Model of Team Development Module 05: Building Consensus Module 06: Reaching a Decision Point Module 07: Dealing with Difficult People Module 08: Addressing Group Dysfunction Module 09: About Intervention Module 10: Intervention Techniques Course 02: Operations Management Module 01: Introduction To Operations Management Module 02: Project Management Module 03: Business Development And Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk And Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 03: Quality Management Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £79 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This bundle is open to everybody. This bundleis ideal for: Team Leaders Project Managers Trainers HR Professionals Consultants Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this course, you are to start your career or begin the next phase of your career. Project Manager Team Leader Consultant Trainer Coach Facilitator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Award in Facilitation Skills at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Description Of the many vulnerabilities and threats to the financial services sector, financial crime risk has emerged as a pervasive, yet widely misunderstood category of risk. As consumers, governments, and the financial industry have gained familiarity with various forms of financial crime, financial services organizations have seen that the underlying risk of financial crimes not only includes the direct action taken by criminals, but also includes the impact of deterrence, detection, and resolution on the organization and its customers. Financial services organizations have the difficult task of effectively identifying the greatest risks to themselves and to their customers, protecting both parties against unnecessary risks and satisfying regulatory requirements for greater transparency, awareness, and consolidation of information across the organization. This interactive and engaging programme aims to help participants understand the financial crime regulatory framework; and develop a comprehension on the management of financial crime risks. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to know more about Financial Crime Risk Management, and the regulatory requirements for investment firms, insurance and banking institutions. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation (such as the FCA etc). It will be particularly suitable to: • Compliance professionals • Consultants • Corporate executives (including CEOs and CFOs) • Senior managers • Risk executives • Directors • MLROs Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 2 CPD Units that approve education in financial regulation, such as the FCA and other financial regulators. The course may be also approved for up to 2 CPD Units by institutions that approve general financial training, such as the CISI. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 365 days.

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

The hardship of life kills our confidence. We want to get strong and turn back to our agile

Dermaplaning uses a medical-grade surgical blade in short strokes at a 45 degree angle to remove the surface layer of dead skin, debris and hair Dermaplaning aims to make your skin’s surface smooth, youthful, and radiant. It’s also used to remove “peach fuzz,” the short, soft hairs on your face. Please confirm dates and availability with us prior to purchasing Why Train In Dermaplaning? Dermaplaning is suitable for all skin types A single dermaplaning session is able to remove around 2-3 weeks of built up dead skin cells and debris from your skin. Dermaplaning is completely pain free and non-invasive. The technique may look similar to shaving, but it is much more effective because the blade being used is able to get right against the top layer of skin. There is no need to worry about the hair growing back darker- dermaplaning targets the vellus hair (peach fuzz) that grows back the same size and colour. In addition, the way the surgical blade cuts the hair does not create the illusion of a thicker hair. You can charge £30-£60 per session (depending on your location) Who Is This Course Suitable For? Those who have NVQ Level 2/3 Beauty. If you do not have any experience then you can do our VTCT Level 2 Facial Massage & Skin Care Course Content Skin physiology revision Types of Hair and Hair life cycle Pre-Procedure considerations Contraindications Post-Procedure Health and safety implications Practical demonstration Dermaplaning protocols Combination treatment protocols to boost the effects of the Dermaplaning procedure Hands on practice – you are able to receive a treatment as well as perform the treatments Course Duration & Cost Home study with one day practical Dermaplaning £400 Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses