8765 Courses

Description: A teacher is considered as someone who is one's second parent. Teachers guide students the very start of the learning development up until students are ready to explore the world. To become a teacher, you need to undergo various training after you graduate. You should learn not just to teach a lesson but create a learning experience for your students that they will never forget. Learn the basic skills in teaching and also learn how to nurture and take care of the students as if they are your own. In this course you will learn the necessary skills, knowledge and information of teacher training.  Who is the course for? Professionals who are helping people build their dreams in becoming a teacher People who have an interest in teaching and different teaching jobs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Teacher Training course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellor Instructor Life Coach Mentor Professor Teacher. Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Teaching in UK Teaching in the UK 00:30:00 Teachers' Standards in UK 00:30:00 Teachers Pay 00:30:00 The English School System 00:30:00 Evaluation of Schools and Teachers 00:30:00 School Governance 00:15:00 Inclusive Teaching 00:15:00 Essential Training for Teachers Module One - Getting Started 02:00:00 Module Two - Understanding Training and Facilitation 02:00:00 Module Three - Gathering Materials 00:30:00 Module Four - Creating a Lesson Plan 02:00:00 Module Five - Choosing Activities 00:30:00 Module Six - Preparing for the Workshop 00:30:00 Module Seven - Getting Off on the Right Foot 00:30:00 Module Eight - Delivery Tips and Tricks 02:00:00 Module Nine - Keeping it Interactive 00:30:00 Module Ten - Dealing With Difficult Participants 00:30:00 Module Eleven - Tackling Tough Topics 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Psychology of Teaching WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY? 01:00:00 THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS 02:00:00 PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY 01:00:00 THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY 02:00:00 THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY 02:00:00 JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY 02:00:00 MEMORIZING, AS A FIFTH FACTOR IN STUDY 02:00:00 THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY 02:00:00 PROVISION FOR A TENTATIVE RATHER THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY 01:00:00 PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY 02:00:00 FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL 02:00:00 SEN Teaching Introduction to Special Educational Needs (SEN) 00:30:00 Understand Constructivism in the Classroom and Know Your Role as a Teacher 01:00:00 SEN Code of Practice 01:00:00 Get an Understanding on SENCO 01:00:00 Classroom Management Strategies for Children with Special Needs 00:30:00 Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils 01:00:00 How to Deal with Pupils with Autism 00:30:00 Understanding Learning Difficulties 01:00:00 Anger Management Methods for Pupils With Special Needs 00:30:00 Teaching Children with Down Syndrome 00:30:00 Conclusion SEN 00:30:00 Mock Exam Mock Exam- Diploma in Teacher Training 00:30:00 Final Exam Final Exam- Diploma in Teacher Training 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This course will encourage you to prepare, maintain, and support the change process and guide you through the stages of change to adjust to the rapidly changing environment. In this course, you will understand the human reaction to change and the practical strategies to make potentially difficult situations more manageable. This comprehensive course outlines the tactics for dealing with anger, stress and challenging situations, including the aspects involved and the competencies required to cope with the changes. You will also understand exactly how change management improves organizational decisions and how to implement and support change plans. In just 120 Minutes, you will: Learn change management fundamentals Explore the things that happen before, during and after the change Apply change management methodology and toolset to any impending situation Determine the pace of change and approaches to deal with resistance Be able to confidently explain the value of change management to your companions and followers Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. This lesson is ideal for: Managers Team Leaders Office Executives Assistant Managers Office Administrators Employees Secretaries Receptionists Course Content Change Management Course Overview 00:05:00 What is Change? 00:10:00 The Change Cycle 00:05:00 The Human Reaction to Change 00:05:00 The Pace of Change 00:10:00 The Four Room Apartment 00:05:00 Dealing with Resistance 00:05:00 Adapting to Change 00:10:00 Strategies for Dealing with Anger 00:10:00 Managing Stress 00:15:00 Mock Exam Mock Exam - Change Management 00:20:00 Final Exam Final Exam - Change Management 00:20:00 Assignment Assignment - Change Management 6 days, 4 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

If you have an interest in learning how to coach and working as a supervisor to achieve a formal qualification in the practice of supervision? Then Coaching and Supervising Diploma is just for you! A life coach is someone who help you to attain the goals in life. On the other hand, supervision the act of watching a person or activity and making sure that everything is done correctly and orderly. Coaching and supervising might have a slight difference, but both have the same purpose, which is to enable you in growth and development of your personal and professional life respectively. Firstly, you will learn about life coaching and mentoring basics. Following that, you will learn about coaching theories and outlook, its process and delivery system, self-improvement through motivation, setting goals and stress management. The course also explains about the basic skills of supervision including the qualities of a great supervisor and the principles of leadership, building trust, essential tips and tricks of time management, managing relationships through communication, and removing conflicts. This diploma course leads you to become a successful coach and supervisor as well as accomplish the needs of the organization. So register now and get benefit from this course. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Coaching and Supervising Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Coaching and Supervising Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Coaching and Supervising Diploma - Updated Version Introduction to Coaching and Mentoring 00:28:00 Coaching and Mentoring: Objectives & Processes 00:33:00 Ethical Aspects of Coaching and Mentoring 00:35:00 Coaching and Mentoring Models - Part 01 00:30:00 Coaching and Mentoring Models - Part 02 00:31:00 Effective Communication Skills 00:28:00 Personal Skills 00:27:00 Management Skills 00:26:00 Functional Skills 00:35:00 Coaching and Supervising Diploma - Old Version Module : 1 Defining Coaching and Mentoring 00:15:00 Coaching Assessment Review 00:05:00 Interpersonal Communication Skills 00:15:00 Critical Coaching Skills 00:05:00 Setting Goals with SPIRIT 00:15:00 Learning Styles and Principles 00:15:00 The Benefits/Consequences Matrix 00:15:00 Skills in the Coaching 00:15:00 Giving Effective Feedback 00:15:00 Module : 2 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Module : 3 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Mock Exam Mock Exam- Coaching and Supervising Diploma 00:30:00 Final Exam Final Exam- Coaching and Supervising Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

End of Life Care: Level 2 Certificate in Principles of End of Life Care This Level 2 Certificate in Principles of End of Life Care course is designed to teach you the essential skills and knowledge to support an individual at their end of life. This Level 2 Certificate in Principles of End of Life Care course will provide you a thorough understanding of care planning, dealing with difficult issues, and applying your knowledge in a practical setting. Understanding Level 2 Certificate in Principles of End of Life Care course will also assist you in developing communication skills and understanding the importance of communicating effectively with your patients and their families. The knowledge you will gain from this End of Life Care: Level 2 Certificate in Principles of End of Life Care course will enable you to always put the best interests of your patients ahead of your own. Why Choose End of Life Care: Level 2 Certificate in Principles of End of Life Care Course from Us Self-paced End of Life Care: Level 2 Certificate in Principles of End of Life Care course, access available from anywhere. End of Life Care: Level 2 Certificate in Principles of End of Life Care Course developed by industry experts. Free PDF certificate as soon as completing this End of Life Care: Level 2 Certificate in Principles of End of Life Care course. Main Course: Level 2 Certificate in Principles of End of Life Care course Free Courses: Course 01: Level 3 Award in Health and Social Care Course 02: Clinical Psychology Diploma Course 03: Adults Support Worker Special Offers of this End of Life Care: End of Life Care Course This Sports of Life Care: End of Life Care Course includes a FREE PDF Certificate. Lifetime access to this End of Life Care: End of Life Care Course Instant access to this End of Life Care: End of Life Care Course Get FREE Tutor Support from Monday to Friday in this End of Life Care: End of Life Care Course [ Note: Free PDF certificate as soon as completing the End of Life Care: End of Life Care Course] End of Life Care: Level 2 Certificate in Principles of End of Life Care Course Curriculum of Level 2 Certificate in Understanding End of Life Care Module 01: Understand how to work in end-of-life Care. Module 02: Understand how to provide support to manage pain and discomfort. Module 03: End-of-life care and dementia Module 04: Understanding the role of the care worker at the time of death. Module 05: Understand loss and grief in end-of-life Care. Assessment Method of End of Life Care After completing each module of the End of Life Care: End of Life Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of End of Life Care After completing the MCQ/Assignment assessment for this End of Life Care: End of Life Care Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? End of Life Care: Level 2 Certificate in Principles of End of Life Care This End of Life Care: Level 2 Certificate in Principles of End of Life Care course is ideal for: Health and social care workers Individuals working in an adult care environment. Carers and caretakers Special Note: Our Level 2 Certificate in Principles of End of Life Care Course is not a regulated course. To get Qualified, you may choose the following options: Level 2 Certificate in Principles of End of Life Care (RQF) Level 3 Certificate in the Principles of End of Life Care (RQF) Certificate in principles of end of life care (QCF) Level 2 Award in Awareness of End of Life Care (QCF) Certificate In Understanding End Of Life Care RQF QCF Level 2 NCFE Level 3 Certificate (RQF) - End of Life Care Requirements End of Life Care: Level 2 Certificate in Principles of End of Life Care Students who intend to enrol in this End of Life Care: Level 2 Certificate in Principles of End of Life Care Course must meet the following requirements: End of Life Care: Good command of the English language End of Life Care: Must be vivacious and self-driven. End of Life Care: Minimum Basic computer knowledge End of Life Care: A minimum of 16 years of age is required. Career path End of Life Care: Level 2 Certificate in Principles of End of Life Care The knowledge you will gain through this Level 2 Certificate in Principles of End of Life Care course may lead you to a variety of career opportunities, such as - Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor - £27,500 (Approximately) Certificates Certificate of completion Digital certificate - Included

Description: Computer operation can be difficult if you have no idea how to do it. However, it only takes a complete beginner course on the computer to learn how. You need to learn the basics, operation systems and how healthy computing works which this course provides. If you think you are ready to start your journey in learning all about the computer, then you don't have to wait for. Start learning now and understand why the computer is considered as a necessity in this modern age. Who is the course for? Beginner to advanced level users can benefit from the lessons we provide People who have an interest in learning about computer and computer maintenance Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Beginners Guide to Computers is a very useful qualification to possess, and will be very helpful to have especially for these careers: Computer Maintenance Staff IT Department Manager Computer Engineer Computer Specialist Computer Technician. Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Computer Essentials Introduction 00:15:00 Understanding The Components Of A PC 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Operating Systems Introduction 00:15:00 What is an Operating System? 00:30:00 History of Operating System 00:30:00 What an Operating System Does 01:00:00 Microsoft Windows 00:15:00 MAC OS 01:00:00 UNIX 00:30:00 LINUX 00:30:00 GNU 00:30:00 Other Operating Systems999 01:00:00 Installing an Operating System 00:30:00 Defining The Processes 01:00:00 Conclusion 00:15:00 Healthy Computing Introduction 01:00:00 Body Position 01:00:00 Monitors 01:00:00 Keyboards 01:00:00 Mouse or Pointer 02:00:00 Document Holders and Desk 01:00:00 Chairs 02:00:00 Telephones 00:30:00 What Have We Learned 01:00:00 Work Process and Recognition 01:00:00 Lighting 01:00:00 Ventilation 00:30:00 Awkward Postures 02:00:00 Musculoskeletal Disorders (MSD) 02:00:00 4 Steps to Setting Up The Computer Workstation 01:00:00 Exercises and Breaks 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam-Beginners Guide to Computers 00:30:00 Final Exam Final Exam-Beginners Guide to Computers 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Course at a Glance Understand what Depression is and have an understanding of the diagnosis process Know how depression affects individuals, family and friends Understand how the covid-19 has shaped depression in people Identify the possible causes and symptoms of depression Learn about the various management techniques used and the resources provided Know how to treat depression and aid depressed individuals Understand the importance of serotonin and various relaxation techniques Know how to monitor and manage the moods of a depressed individual Understand what role diet, exercise and managing work-life balance and lifestyle play in reducing depression Depression Awareness Training Course Overview Depression is one of the most frequent mental illnesses, and after taking this course on depression awareness, you will have a much better understanding of what it is and how a depressed person feels. The Depression Awareness Training Course aims to benefit not just individuals who are depressed and want to learn more about it, but also those wanting to aid depressed people around them both in workplaces or at home. This is also an ideal course for anyone interested in pursuing a career in counselling or psychology. This course covers the definition of the various types of depression and other diseases including the diagnosis process. It then examines the origins of depression as well as the everyday variables that can make its management more difficult. You'll learn about the signs and symptoms of psychotic depression and depression in adults, teenagers, and children, as well as how to seek treatment. The course also examines the medical and social consequences of depression, especially for those who live with a depressed individual. You will gain a comprehensive insight into the different depression management strategies and treatments such as Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Selective Serotonin Reuptake Inhibitors, Relaxation methods, and Mood Management. Finally, you will understand the importance and impact diet, exercise, and maintaining a healthy work-life balance and lifestyle plays in maintaining mental health. Upon successful completion of this Depression Awareness Training Course, you will have the essential knowledge and skills to deal with a depressed individual on both a personal and professional level. Who should take this course? This Depression Awareness Training Course is ideal for: Employer Supervisor Line manager Mental Health Professionals Students of psychology Healthcare Assistant This Depression Awareness Training Course will set you up with the appropriate credentials to create a positive and risk-free working environment within your workplace, whether you are an employee looking to gain knowledge and skills in mental health first aid to become a Mental Health First Aider in your workplace or supervisors and managers looking to implement an effective Mental Health First Aid program in your company. This course, however, is not restricted to a single profession or field of practice. It might also be valuable to a broader audience of people who want to learn more about how to manage a depressed individual. Entry Requirements There are no academic entry requirements for this Depression Awareness Training Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Depression Awareness Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Introduction The Causes of Depression Effects on the Individual, Family and Friends Depression Management and Support: Part 1 Depression Management and Support: Part 2 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification  Upon completion of the Depression Awareness Training Course, you will be eligible to download CPD accredited and the Institute of Hospitality endorsed free electronic certificate instantly. There is a minimum shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course at a Glance Understand what Depression is and have an understanding of the diagnosis process Know how depression affects individuals, family and friends Understand how the covid-19 has shaped depression in people Identify the possible causes and symptoms of depression Learn about the various management techniques used and the resources provided Know how to treat depression and aid depressed individuals Understand the importance of serotonin and various relaxation techniques Know how to monitor and manage the moods of a depressed individual Understand what role diet, exercise and managing work-life balance and lifestyle play in reducing depression Depression Awareness Training Course Overview Depression is one of the most frequent mental illnesses, and after taking this course on depression awareness, you will have a much better understanding of what it is and how a depressed person feels. The Depression Awareness Training Course aims to benefit not just individuals who are depressed and want to learn more about it, but also those wanting to aid depressed people around them both in workplaces or at home. This is also an ideal course for anyone interested in pursuing a career in counselling or psychology. This course covers the definition of the various types of depression and other diseases including the diagnosis process. It then examines the origins of depression as well as the everyday variables that can make its management more difficult. You'll learn about the signs and symptoms of psychotic depression and depression in adults, teenagers, and children, as well as how to seek treatment. The course also examines the medical and social consequences of depression, especially for those who live with a depressed individual. You will gain a comprehensive insight into the different depression management strategies and treatments such as Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Selective Serotonin Reuptake Inhibitors, Relaxation methods, and Mood Management. Finally, you will understand the importance and impact diet, exercise, and maintaining a healthy work-life balance and lifestyle plays in maintaining mental health. Upon successful completion of this Depression Awareness Training Course, you will have the essential knowledge and skills to deal with a depressed individual on both a personal and professional level. Who should take this course? This Depression Awareness Training Course is ideal for: Employer Supervisor Line manager Mental Health Professionals Students of psychology Healthcare Assistant This Depression Awareness Training Course will set you up with the appropriate credentials to create a positive and risk-free working environment within your workplace, whether you are an employee looking to gain knowledge and skills in mental health first aid to become a Mental Health First Aider in your workplace or supervisors and managers looking to implement an effective Mental Health First Aid program in your company. This course, however, is not restricted to a single profession or field of practice. It might also be valuable to a broader audience of people who want to learn more about how to manage a depressed individual. Entry Requirements There are no academic entry requirements for this Depression Awareness Training Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Depression Awareness Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Introduction The Causes of Depression Effects on the Individual, Family and Friends Depression Management and Support: Part 1 Depression Management and Support: Part 2 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification  Upon completion of the Depression Awareness Training Course, you will be eligible to download CPD accredited and the Institute of Hospitality endorsed free electronic certificate instantly. There is a minimum shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Depression Awareness Training Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification  Upon completion of the Depression Awareness Training Course, you will be eligible to download CPD accredited and the Institute of Hospitality endorsed free electronic certificate instantly. There is a minimum shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

In today's competitive world, you must have a precise set of talents to succeed in your profession. You will gain the most in-demand skills to jumpstart your career and update your existing knowledge and abilities in this in-depth Award in ADHD Course. Through this course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD in mainstream schools and specialised education. The course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD. This Award in ADHD Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Learning Outcomes After completing this Award in ADHD course, you will be able to - Gain a better knowledge of ADHD. Examine a variety of instructional methods. Learn how to help children with attention deficit hyperactivity disorder (ADHD). Improve your communication abilities. Improve your active listening abilities. Deal with a difficult situation. Why Choose Award in ADHD Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Award in ADHD course. **Courses are included in this ADHD Course** Main Course: Award in ADHD **GIFT COURSES** Course 01: Early Years Level 4 Course 02: Teaching Assistant ***Others Benefits of this course*** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Award in ADHD course] Course Curriculum of *** Award in ADHD *** Module 1: Overview of ADHD Module 2: The Experience of Treatment and Care for ADHD Module 3: Families and ADHD Module 4: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 5: ADHD and Attention Difficulties Module 6: Cognitive Approaches in ADHD Module 7: The Organisation of Care for ADHD > Free Courses Course 01: ***Early Years Level 4*** Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development Course 02: ***Teaching Assistant*** Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: Communication and Professional Relationships with Children, Young People and Adults Module 07: Develop Professional Relationships with Children, Young People and Adults Module 08: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 09: Understand How to Safeguard the Wellbeing of Children and Young People Module 10: Support Learning Activities Module 11: Schools as organisations Module 12: Support Assessment for Learning Module 13: Engage in personal development in children's and young people's settings Module 14: Understand Child and Young Person Development Module 15: Support Children and Young People to Achieve Their Education Potential Module 16: Support Children and Young People to Make Positive Changes in Their Lives Module 17: Facilitate the Learning and Development of Children and Young People through Mentoring Assessment Method After completing each module of the Award in ADHD Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Award in ADHD course is perfect for - Doctors Nurses Social Workers Teachers and Teaching Assistants Family and Friends Requirements There are no specific requirements for this Award in ADHD course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Award in ADHD course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path An Award in an ADHD course may eventually benefit a variety of roles, but it would be especially beneficial to careers as a- SEN Teachers Teaching Assistant Classroom Assistant Support Worker SEN Teaching Assistant Certificates Certificate of completion Digital certificate - Included

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you a person who aspires to work in the sky? Now, take advantage of your opportunity via us! Working as a cabin crew for a big airline is both exhilarating and demanding. Fortunately, this Cabin Crew at QLS Level 7 course will assist you in achieving your goal. This Advanced Diploma in Cabin Crew at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development and career progression related to Cabin Crew substantial and easier than ever! In this course, you will get introduced to aircraft cabin crew. We will discuss different types of airlines, the role of regulatory bodies, and trade associations. You will gain in-depth knowledge of aviation jargon, airport codes, the layout of a commercial aircraft, the department of airlines, and their interconnection with cabin crew. Additionally, you will get a basic knowledge of emergency evacuation systems and tackling the event of a fire. To improve your employability, you will also comprehend medical first aid along with a basic understanding of the personal grooming of cabin crew. It is difficult to become a flight attendant. In reality, hundreds of thousands of prospective flight attendants apply, and just 1% are recruited. The application process to become a flight attendant may be intimidating and frightening if you do not have the correct mentor and training to help you succeed and be selected. This is where we want to make things easier for you. Upon successful completion of the Cabin Crew at QLS Level 7 course, you will be able to, Learn about the different types of cabin crews and airlines. Know the rules and organisations that control cabin workers. Understand the benefits and drawbacks of a travel profession. Be ready for cabin crew interviews and training. Learn about the layout of all commercial planes. Be adaptable to changes in time. Understand the key roles and duties of cabin crew personnel. Ability to respond in an emergency. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Why Prefer This Cabin Crew Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate which is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey straight away with this Cabin Crew course and take a step toward a brighter future! **** Course Curriculum **** Here is the curriculum breakdown of This Cabin Crew course: Module 01: Introduction Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Life Module 05: Advantages and Disadvantages of a Career Module 06: Recruitment Preparation for Pursuing a Career Module 07: Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation Module 12: Departments of Airlines and their Interconnection Module 13: Knowledge of Currencies, 24-Hour Clock, and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming Module 22: Fatigue Management Module 23: Crew Resource Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Cabin Crew at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Candidates attending Aviation Institutes Looking for a new job Attracted to the Air Hostess, Flight Attendant Position Anyone Interested in a Career in the Aviation Industry Requirements This program does not require any prior knowledge; everyone may participate! This Cabin Crew course is open to anyone who is interested in learning from anywhere in the world. Career path Understanding Cabin Crew will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Cabin Crew Flight Attendant Air Host / Hostess Crew Controller Senior or Junior Cabin Crew Member In the UK, the average salary of these professions ranges from £15,000 to £30,000. Certificates CPDQS Accredited Certificate Digital certificate - £10 Advanced Diploma in Cabin Crew at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Cabin Crew at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.