Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.
If you are being held back by your inner critic I can help you respond to unwanted thoughts and feelings more effectively, so you can lead a fulfilling life.