29 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

If you ask a person what is the secret to success. One would definitely say motivation. Do you want to learn the skills to motivate people? If the answer is yes, then enrol on our course now. Motivation is the key component to success; without it, a person may fail, and with it, one will succeed. In this course, you will discover how to cultivate a motivating mentality and develop the ability to eliminate any demotivators that have been preventing you from reaching your potential. The course focuses on personal development and covers key topics such as communication skills, storytelling, body language, and effective presentation techniques. The course is a comprehensive program designed to help individuals develop their public speaking skills and inspire and motivate others through their words. Modern motivational techniques and long-term motivational methods will be covered. Also, one will learn how to ignore negativity and misconception among individuals so that they can upgrade them. Learning Outcome After this course, you will be able to: Learn the fundamental ideas and useful methods for motivational speaking. Understand the importance of giving feedback to motivate people. Describe ways to inspire people. Explain the process for developing a positive outlook. Talk about the demotivators that have been preventing you. Describe the "Glass Ceiling" that is preventing you from achieving your goal. In this course, you will get a lot of advice on how to create a powerful motivational speech and how to enlighten, amuse, and inspire audiences and learn the key ideas and useful strategies for motivational speaking. Why Prefer this Motivational Speaking Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Motivational Speaking program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Motivational Speaking course: ***Motivational Speaking*** You are the Message Motivational Speaking Promo Overview Motivational Speaking Your Messages Feedback Are You Motivating What makes You Special What is Your Story Stories for Each Your Process Performance Stagecraft YouTube Role Models Video Rehearse Video Refine Show to Others Put Video on YouTube Tell the World Speaker Bureaus Daily Youtube Post Conclusion Assessment Once you have completed all the modules in the Motivational Speaking course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? A motivational speaking course is for anyone who wants to improve their public speaking skills and develop the ability to inspire and motivate others through their words. This can include individuals looking to build a career as motivational speakers, as well as business professionals, salespeople, teachers, or anyone who wants to be more confident and effective in public speaking. Requirements The Motivational Speaking program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path The learner will have lots of opportunities in the relevant field. Here are some career opportunities one could choose: Motivational Speaker: £30000 to £35000 Learning Mentor: £14,500 to £25,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

The course will teach you how to use idioms, similes, and metaphors effectively.

Description In this course, you will learn all the social skills you will ever need! You will learn the art of approaching people and becoming unforgettable so you can make new friends, get new clients, or simply attract more opportunities to your life. You will learn how to make a powerful first impression with everyone you meet. You will also learn how to be more confident and comfortable in social events. You will also have the tools and techniques to be more charismatic and become the most interesting person in the room. So my question to you is: Would you like to learn the art of having great interactions with people constantly? I don't want to convince you to take this course. I would like you to try it and see how it can transform your life. If you don't like it, return it! The 30-day money-back guarantee is here to make you feel 100% comfortable with the decision of enrolling in this course. Everyone can learn social skills. It is like playing sports. You can hire a coach and he will help you to develop your skills. Everyone can become socially successful as long as they have the best advices. My style is direct, to the point, no fluff and I only share what works & will give you the results you want fast. Obama learnt social skills, shy people learn social skills every day. This course is for people who would like to develop better social skills & communication skills in any category of your life; work, family, personal life, etc. If you are socially shy, I'll go over the basics so you can improve your social skills. If you already have good social skills, I'll share many advanced concepts & techniques so you can develop even more extraordinary social skills. You will learn how to start any interaction, exactly what to say, how to never run out of things to say, how to remove your fear of approaching, how to connect with people, how to make friends, how to be confident & comfortable in social interactions, how to be the most interesting person in the room & so much more! There is a 30-day money-back guarantee, so you can enroll in the course, watch the entire course, learn some social skills in the way and if you decide that this course is not for you, you can get your money back within 30 days with no questions asked. You have zero risk! You can only improve your social skills from that deal. Go ahead and enroll in the course now. See you on the other side. What you'll learn Start A New Conversation With Anyone Make A Powerful First Impression Connect With People Instantly Master Social Events (Networking, etc) Destroy Your Social Fears (rejection, etc) Communicate With Confidence & Charisma Boost Your Social Confidence Make New Friends Requirements A willingness to apply the social skills techniques Who is the target audience? People would like to develop powerful social skills People who would like to communicate better with people around them People would like to understand better social dynamics People who would like to learn how to approach, connect and make a great first impression Introduction Welcome FREE 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation FREE 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:02:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

The purpose of this course is to assist you in improving your British English pronunciation so that you can become an expert speaker of English.

Do you want to know how to be more confident, happier, productive and successful in life? Do you need to learn the techniques and procedures of Self Development? Then this course is for you. Course Description: The course will focus the fundamentals of Personal Development and will increase your career prospects. The course will help you to develop yourself by effective practices. The course will show you the perfect process of self-development through step by step pictures. With this details visualization, you will learn the procedures of developing the positive personality. By following the guidelines of the course, you can proceed toward a positive future while making up your internal identity. Self-advancement begins in the womb and bloom in the span of one's life. Throughout the human life, people learn by gathering the information from encounters and occasions seen by their eyes. Course Highlights Self Development: Affirmation and Visulization is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Self Development: Affirmation and Visulization into 44 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 17 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Self Development: Affirmation and Visulization Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professionals, Trainers, Individuals or anyone who want to be expert in positive self-development. Self Development: Affirmation and Visulization is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Self Development: Affirmation and Visulization is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 01:00:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 01:00:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Development of Self Esteem INTRODUCTION FREE 01:00:00 LOW SELF-ESTEEM? Why It Occurs? FREE 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started FREE 01:00:00 Module Two - What Does Self-Confidence Mean To You FREE 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Self Development: Affirmation and Visulization 00:20:00 Final Exam Final Exam- Self Development: Affirmation and Visulization 00:20:00

Are you feeling confused with various free C# tutorials on OOP? Are you looking for a better approach to learn C# Object-Oriented Programming? Do you feel it is difficult to understand and apply the OOP concepts in C#? Are you seeking a helping hand to learn the object-oriented programming concepts in C# .NET? If you have answered yes to any of the questions above, then this course is for you.

Presentation skills can be defined as a set of abilities that enable an individual to: interact, transmit the messages with clarity, engage the audience in the presentation, interpret and understand the mindsets of the listeners.

Want to be more confident in understanding data? Want to help your children with their maths, or improve your maths to help in your work? Creative maths workshops in Medway are for everyone but especially for parents and for those who are moving into employment, or to different employment.