62961 Courses

This Moving and Handling People eLearning course is aimed at people working in health and social care who have people in their care that have mobility issues. The course outlines the dangers and legislation that applies to moving and handling people as well as showing a range of techniques and equipment that can be used. The course also highlights the importance of proper risk assessments and care plans.

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions. The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews.

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff. Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace. Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies. This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers.

Strokes are the fourth single leading cause of death in the UK, as well as a leading cause of disability. Being aware of the causes and symptoms will help you act fast in a situation where you suspect someone is having a stroke and provide them with the best chance of receiving the treatment they need and minimising the long term impact of the condition. This course will cover the types of strokes, the symptoms, and risk factors. It will also cover the treatment options and the longer term impact of the condition.

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area. The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data. This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players - Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds. Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy - how to construct one, and how to use it effectively when dealing with data subjects. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.

Infection prevention and control measures aim to ensure the protection of those who might be vulnerable to acquiring an infection…. Ok but why is this important? Well every year at least 300,000 people develop a Health Care Associated Infection. This has a huge impact on the patient, the staff and the institution it occurs in. Whereas if there is good infection prevention and control, patients will have better health and more independence. This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about, the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more.

ADHD is a chronic condition that creates a range of persistent symptoms such as difficulty sustaining attention, hyperactivity and impulsive behaviour. The course covers the definitions of ADHD, the different types of ADHD and how to recognise some key signs and symptoms. Beyond this the course will look at some of the possible causes of ADHD, how it is diagnosed and how it can be treated, including environmental changes, types of therapy and medication that can be prescribed. The course concludes with some advice for people living with or caring for those with ADHD and provides some practical advice for supporting children, teenagers and adults with the condition.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

This course is for candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test. The course reviews the key learning objectives of the Level 1 course including Accident Reporting, Environmental Awareness, Health and Welfare facilities, fire safety and hazardous substances. This course concludes with a 50 question test that has been produced in the style of the touch screen test.