Emotional Intelligence: In-House Training Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change
Overview This comprehensive course on Decision-Making will deepen your understanding of the decision making under stress. After successful completion of this course you can acquire the required skills in this sector. This Decision-Making comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Decision-Making. It is available to all students, of all academic backgrounds. Requirements Our Decision-Making is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 7 lectures • 03:05:00 total length •What is Decision Making?: 00:41:00 •Stress and Its Impact: 00:28:00 •Time Stress and Decision Making: 00:27:00 •Personal Level Decision making Under Stress: 00:37:00 •Organisational Level Decision making Under Stress: 00:21:00 •Decision Making for Conflict Management: 00:31:00 •Assignment - Decision Making: 00:00:00
Boost Your Career By Enrolling In This Anger Management Bundle To Overcome Your Challenges! Everyone experiences anger at some point in their life. It's a natural emotion, but when it gets out of control, it can lead to destructive behaviour and negatively impact relationships. Imagine being able to control your anger, improve your relationships, and live a happier life. That's exactly what our Anger Management course can help you achieve. In this comprehensive bundle package, you'll not only learn how to manage your anger, but you'll also gain valuable skills to help you in all areas of your life. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With 10 courses in total, you'll have all the tools you need to become the best version of yourself. This Bundle Package includes: Course 01: Anger Management at QLS Level 3 09 Additional CPD Accredited Premium Courses - Course 01: Meditation & Mindfulness Course 02: EFT - Emotional Freedom Technique Course 03: Diploma in Confidence Building Course 04: Anxiety Management Course Course 05: Resilience Training Course 06: Growth Mindset for Success Course 07: Emotional Intelligence and Human Behaviour Course 08: Decision-Making in High-Stress Situations Course 09: Communication Skills Masterclass Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes: Enrol yourself and be efficient for: Understanding the causes and triggers of anger Learning techniques to control anger and prevent destructive behaviour Building confidence and reducing anxiety through meditation and mindfulness Developing emotional intelligence and communication skills Developing a growth mindset and resilience to cope with stress Learning decision-making techniques in high-stress situations The course materials are designed by experts, and you can access them easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 09 additional certificates accredited by CPD to expand your knowledge. Get a free student ID card with this course! (£10 postal charges will be applicable for international delivery) Our bundle learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course materials. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support. After completing our bundle, you will receive efficient assessments and immediate results. Our Anger Management course is perfect for anyone who wants to learn how to control their anger and live a happier life. This comprehensive bundle package includes ten courses, each designed to help you understand your emotions and develop the skills you need to manage them effectively. In this course, you'll start by learning about the causes and triggers of anger and why it's important to control it. You'll then move on to techniques for controlling your anger and preventing destructive behaviour. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With the help of our course, you'll develop a personal plan for managing your anger and learn how to deal with angry people. You'll also gain valuable skills that will help you in all areas of your life, such as developing a growth mindset, building resilience to cope with stress, and improving your emotional intelligence and communication skills. *** Course Curriculum: *** The bundle courses have the following curriculum: Module One: Understanding Anger Module Two: Do's and Don'ts Module Three: Gaining Control Module Four: Separate the People from the Problem Module Five: Working on the Problem Module Six: Solving the Problem Module Seven: A Personal Plan Module Eight: The Triple A Approach Module Nine: Dealing with Angry People Module Ten: Pulling It All Together What is the Anger Management Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional Courses, You have to pay the price based on the Level of these Courses Endorsed by The Quality Licence Scheme. Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone: Struggling to manage their anger Looking to improve their relationships Trying to improve their emotional intelligence and communication skills Working to reduce anxiety and build confidence Looking to develop a growth mindset and resilience Requirements You will not need any prior background or expertise. All you need to take this Anger Management course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Upon successful completion of this course, you may explore the following career pathways: Social Worker (£25,000 - £40,000) Counsellor (£23,000 - £38,000) Human Resources Manager (£35,000 - £70,000) Police Officer (£20,000 - £55,000) Teacher (£24,000 - £38,000)
Inspiraology Hypnotherapy Training (IHT) Bristol is a hypnotherapy training course set in the city of Bristol. The course is designed to take you through to level 4.
Course Description In this Performance Management: Part 1 course, you will get an overview of what pressure is, its principles and its effects. In addition, you will learn how pressure affects our psychology and behaviour. This Performance Management: Part 1 course will help you understand the relationship between stress and performance. It will teach you how to deal with pressure using pressure solutions. You will also learn about Cognitive Behavioral Therapy, its principles and its benefits. To improve your performance management abilities, join the course today! Learning outcome Learn pressure principles and pressure effects Understand the relationship between stress and performance Familiarise yourself with the process of dealing with pressure Gain knowledge about Cognitive Behavioral Therapy (CBT) How Much Do Managers Earn? Senior - £63,000(Appx.) Average - £41,000(Appx.) Starting - £31,000(Appx.) Requirement Our Performance Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Performance Management: Part 1 Module 01: Understanding Pressure 00:13:00 Module 02: Understanding How Pressure Affects Our Psychology and Behaviour 00:13:00 Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 04: Strategies to Cope With Pressure 00:19:00 Module 05: Cognitive Behavioral Therapy (CBT) 00:17:00 Assignment Assignment - Performance Management: Part 1 00:00:00
FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF) Classroom (4.5 hour course), Virtual (2 x 2 ½ hour sessions) Gives learners a good awareness of Mental Health First Aid Gives learners the skills to start that difficult conversation Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half day course gives people a good awareness of mental health in the workplace For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses Accredited, Ofqual regulated qualification This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by First Aid Awards. This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3768/0
EFT is a powerful tool that can be used to increase self-acceptance and self-love. And our EFT course may be exactly what you need if you want to improve your health and personal development. Our EFT course will teach you the principles and techniques of EFT, as well as practical advice on how to apply the technique to your specific needs. This EFT course will not only provide you with the knowledge and skills to effectively use the technique, but it will also assist you in developing a deeper understanding of how your emotions affect your health and well-being. With this knowledge, you will be better able to make positive changes in your life and achieve your objectives. So, if you want to improve your health and personal development, an EFT course could be the solution. EFT, which combines ancient Chinese medicine and modern psychology, can help you heal emotionally and physically and achieve long-term change. Along with this EFT - Emotional Freedom Technique course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This EFT - Emotional Freedom Technique Bundle Consists of the following Premium courses: Course 1: EFT - Emotional Freedom Technique Course 2: Emotional Intelligence and Human Behaviour Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Course 4: Biohacking Your Physical and Mental Health Course 5: Stress Management Training Course 3: Counselling Course Course 7: Coaching & Mentoring Course 8: Level 2 Mindfulness for Wellbeing Course 9: First Aid Training Course 10: Nutrition Level 2 Course 11: Time Management Learning outcomes Discover the fundamentals of EFT and its applications in health and care. Develop the ability to assess and identify appropriate contexts for using EFT. Develop your ability to create and deliver tailored EFT treatments. Explore how to incorporate EFT into evidence-based treatments for mental and physical health issues. Recognise the potential for personal development and growth offered by EFT practice. Understand the relationship between EFT and traditional medicine. Discover the ethical implications of using EFT. Learn about the legal frameworks and policies that govern the use of EFT. So, don't wait up. Enrol in our EFT course and be better. Curriculum Course 1: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 2: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Introduction to ABA ABA Component Breakdown Rules when Applying ABA Foundation Techniques of ABA ABA for Motor Skills ABA for Language Skills ABA for Cognitive Skills ABA for Visuospatial Skills Generalization in ABA Theory Course 4: Biohacking Your Physical and Mental Health Module 01: Introduction Module 02: Sleep - So MUCH More Than Just Rest Module 03: Blue Light & Red Light Module 04: Mindfulness & Movement Module 05: What You Put In Your Mouth is KEY! Module 06: Hidden Secret - 'Cryotherapy' Module 07: Importance Of PURE Air Module 08: Final Thoughts & Recommendations Course 5: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 6: Counselling Course Introduction to the course Understanding Psychotherapy Starting Psychotherapy Practice Your Potential Clients in Therapy Different Types of Psychotherapy Internet Based Therapy Course 7: Coaching & Mentoring Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 8: Level 2 Mindfulness for Wellbeing Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 9: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 10: Nutrition Level 2 Section 01: Nutrition Overview Section 02: Nutrition & Carbs Section 03: Nutrition & Proteins Section 04: Nutrition & Fat Section 05: Nutrition & Water Section 06: Micronutrients Section 07: Effortless Nutrition Section 08: Strategies to Do Today Section 09: Nutrition Myths Section 10: Bonus: Are Diet Foods Good For You? Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their mental and emotional well-being should consider taking this EFT course. EFT is a powerful, tried and tested tool for emotional healing and personal development. It can help alleviate anxiety, depression, phobias, and stress, as well as help individuals to overcome traumas and past negative experiences. It can also help to improve relationships, boost self-esteem, and increase happiness. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path The following professions are most popular in this sector EFT Life Coach EFT Practitioner EFT Therapist EFT Energy Worker EFT Workshop Facilitator The salary range for EFT - Emotional Freedom Technique professionals in the UK is typically between £20,000 and £40,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Emotional Freedom Technique) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Course Overview The comprehensive Post Traumatic Stress Disorder (PTSD) Counselling and Treating has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Post Traumatic Stress Disorder (PTSD) Counselling and Treating today, and learn from the very best the industry has to offer! This best selling Post Traumatic Stress Disorder (PTSD) Counselling and Treating has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Post Traumatic Stress Disorder (PTSD) Counselling and Treating is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Post Traumatic Stress Disorder (PTSD) Counselling and Treating is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Post Traumatic Stress Disorder (PTSD) Counselling and Treating is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Post Traumatic Stress Disorder (PTSD) Counselling and Treating, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Post Traumatic Stress Disorder (PTSD) Counselling and Treating will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Post Traumatic Stress Disorder (PTSD) Counselling and Treating to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Description Learning to say no is the single most effective way to increase your focus and productivity. Saying no will help you reduce leverage activities (those that consume resources and drive results slowly) and invest more time and energy into high leverage activities, which are the key to achieving the right results faster. We must learn to say no to the things that don't matter so we can say yes to the things we care about. This Mindfulness Diploma includes all you need to take back control of your life. This means that you can start to say Yes to the right things and No to the rest. And that means more time for what matters and less stress from what doesn't. What Will I Learn? Make effective Yes or No choices Be able to say No Take back control of your life Achieve more of what matters Feel good about saying 'No' Reduce your stress levels Requirements There are no course requirements, beyond a willingness to change the habits that have been holding you back for a lifetime. Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Who is the target audience? people who no longer feel in control of their lives... because you always seem to be doing the things that matter - to someone else. people who have studied time management and applied the principles... yet you still don't have enough time to do what really matters to you. people who know that 'NO' is often the right answer... but you hear yourself saying 'Yes' all the same. people who worry that 'No' sounds negative and will lose you respect, opportunities, and friends. [Hint: It won't do any of these if you do it right.] people who get stressed by the constant demands on them... if you want to stress less about the trivial, the unnecessary, and the things other people impose on you. for YOU, if you want to take back control of your life, do more of what matters, and live a better life. The Why of No - why No matters and why it's hard to say Why is No Important? FREE 00:06:00 Why is No Difficult? Your Inner Gopher 00:09:00 Why is No Difficult? Six things that Drive you to Say Yes 00:08:00 The What of No - What to say No to, and when to say it What to do to Challenge your Instincts on No 00:04:00 What to Say No to FREE 00:05:00 Specific things to Say No to 00:05:00 When to Say No 00:08:00 What are your Choices? 00:08:00 When to Say No to Relationships 00:03:00 What does No Mean? 00:03:00 What is Special Time? 00:05:00 The How of No - Here's the meat: how to say NO in lot's of situations How to be Happy with No 00:07:00 How to Decide Yes or No: Six Tools to Help Make Your Decision 00:10:00 How to Decide Yes or No: Six Ways of Thinking about Any Problem 00:04:00 How to Make No Feel Easier 00:09:00 How to Say No 00:03:00 How to say No to Friends and Loved Ones 00:02:00 How to say No to your Customers 00:03:00 How to say No to False Assumptions 00:06:00 How to say No to Temptation 00:03:00 How to Say No to your Colleagues at Work 00:03:00 How to Get on with it: How to say No to Procrastination FREE 00:07:00 How to say No in Negotiations 00:11:00 More Tips on How to Say No 00:04:00 The What if of No - Oh wait! What if? ...Don't worry; I've got you covered What if they Resist your No? 00:11:00 What if you want to Say Yes? 00:03:00 Four 'What if?' Questions 00:04:00 What if you don't Follow my Advice? FREE 00:01:00
Course Description This Office Administration and Stress Management: Part 1 course is designed to introduce you to office administration. In this course, you will learn the skills an effective administrator requires in his job. This course will help you develop your communication skills and enhance your organisational skills. If all these sound good to you, join the course right away! Learning outcome Familiarise yourself with office administration Get to know the skills an effective office administrator needs Improve your communication skills Enhance your organisational capabilities How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 1 Module 01: Introduction to Office Administration 00:14:00 Module 02: Skills of an Effective Administrator 00:15:00 Module 03: Communication Skills 00:25:00 Module 04: Organisational Skills 01:16:00 Assignment Assignment - Office Administration and Stress Management: Part 1 00:00:00