127 Courses

Curious about how to make the most of ChatGPT without getting lost in technical jargon? This Beginner Crash Course on ChatGPT offers a straightforward introduction to one of today’s most talked-about AI tools. Designed to familiarise you with the basics, it covers how to interact with ChatGPT effectively, crafting prompts that get you the best responses and understanding its capabilities and limitations. You’ll soon find yourself having conversations with AI that are surprisingly helpful — and perhaps even a little entertaining. Ideal for anyone interested in AI but unsure where to begin, this course guides you through the essentials with clarity and a touch of wit. Whether for personal curiosity, enhancing your work, or simply staying ahead of the digital curve, you’ll gain a practical grasp of how ChatGPT can assist in writing, research, brainstorming, and more. Delivered entirely online, it suits a variety of schedules and skill levels, offering a well-paced yet engaging journey into the world of conversational AI without any fuss. Learning Outcomes: Understand the capabilities of ChatGPT and its potential applications Learn how to sign up for an OpenAI account and set up ChatGPT Identify the benefits and limitations of using ChatGPT for business, teaching, and research Develop skills in using ChatGPT to improve customer engagement, personalised learning, and information retrieval Explore additional resources and videos to enhance your ChatGPT experience The Beginner Crash Course on ChatGPT is designed to provide learners with a comprehensive understanding of this cutting-edge technology and its potential applications. Through six modules, learners will gain an understanding of the capabilities of ChatGPT, how to sign up for an OpenAI account, and how to set up ChatGPT for business, teaching, and research purposes. Upon completing this course, learners will have the knowledge and skills to use ChatGPT to improve customer engagement, personalised learning, and information retrieval. With expert guidance and a comprehensive curriculum, this course is the key to unlocking the potential of ChatGPT and taking your interactions with technology to the next level. ⊱⊱ A Beginner Crash Course on ChatGPT Course Curriculum Sign up for an OpenAI Account What can ChatGPT do for you? ChatGPT for Business ChatGPT for Teaching ChatGPT for Research Limitations of ChatGPT How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners seeking to improve customer engagement Teachers looking to provide personalised support to their students Researchers seeking answers to complex questions Anyone interested in learning about AI-powered chatbots Individuals seeking to enhance their technology skills Career path Customer service representative Online tutor or trainer Research analyst Content writer Data analyst £20,000 - £60,000+ (depending on career path and experience) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Welcome to the wonderfully witty world of ChatGPT, where your curiosity meets cutting-edge technology without needing a computer science degree or a coffee the size of your head. This crash course is your friendly, no-fluff guide to understanding what ChatGPT is, how it works, and most importantly—how you can use it without asking it “Are you conscious?” every five minutes. Whether you're a student, a professional, or someone who thinks AI only lives in sci-fi films, you'll walk away knowing how to get useful answers, craft better prompts, and avoid the common mistakes people make when chatting with this digital wordsmith. Think of this as the sat-nav for navigating the ChatGPT landscape—clear directions, a few warnings about the potholes, and no annoying robot voice. You’ll learn the what, why and how of AI-powered chat, from drafting content and brainstorming ideas to handling repetitive tasks like a pro. With jargon-free language and an engaging tone, this course is designed to bring you up to speed in less time than it takes to brew a proper cup of tea. So, pull up a chair and prepare to get acquainted with the future of communication—without the fuss. Learning Outcomes: Understand the capabilities of ChatGPT and its potential applications Learn how to sign up for an OpenAI account and set up ChatGPT Identify the benefits and limitations of using ChatGPT for business, teaching, and research Develop skills in using ChatGPT to improve customer engagement, personalised learning, and information retrieval Explore additional resources and videos to enhance your ChatGPT experience The Beginner Crash Course on ChatGPT is designed to provide learners with a comprehensive understanding of this cutting-edge technology and its potential applications. Through six modules, learners will gain an understanding of the capabilities of ChatGPT, how to sign up for an OpenAI account, and how to set up ChatGPT for business, teaching, and research purposes. Upon completing this course, learners will have the knowledge and skills to use ChatGPT to improve customer engagement, personalised learning, and information retrieval. With expert guidance and a comprehensive curriculum, this course is the key to unlocking the potential of ChatGPT and taking your interactions with technology to the next level. A Beginner Crash Course on ChatGPT Course Curriculum Sign up for an OpenAI Account What can ChatGPT do for you? ChatGPT for Business ChatGPT for Teaching ChatGPT for Research Limitations of ChatGPT How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners seeking to improve customer engagement Teachers looking to provide personalised support to their students Researchers seeking answers to complex questions Anyone interested in learning about AI-powered chatbots Individuals seeking to enhance their technology skills Career path Customer service representative Online tutor or trainer Research analyst Content writer Data analyst £20,000 - £60,000+ (depending on career path and experience) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

The Microsoft Certified Associate is a new breed of Microsoft certification. It is referred to as a ‘role-based certification’. According to Microsoft, role-based certifications show that individuals that possess them are keeping pace with today’s technical roles and requirements. They allow a learner to skill up and prove their expertise to employers and peers, plus get the recognition and opportunities they’ve earned

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

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Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

The Power of Acknowledgment (On-Demand) The Power of Acknowledgment is an ingenious and proven clear-cut behavioral change model. These behaviors and actions, when properly practiced by people on an ongoing basis, are transformational. They help people feel engaged, inspired and appreciated in heartfelt and authentic ways. According to author/trainer Judith W. Umlas' experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. In a business context, acknowledging others canincrease customer engagement and bottom-line results when you communicate with authenticity and understanding ofothers' needs. Acknowledging people can have a deep and powerful impact on changing attitudes, fostering collaboration, and achieving successful outcomes. The goal of this workshop experience is to identify and employ techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. You will learn valuable tools that you can put into immediate action. These will help you overcome barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories, videos, and case studies will move and energize you. You will learn to practice new or enhanced communication skills in an interactive, engaging, high-impact way. This workshop is developed by author and trainerJudith W. Umlaswith 16 years of global training and delivery experience. Judy is the author of the ground-breaking bookThe Power of Acknowledgement, and creator ofThe Center for Grateful Leadership. Her work has been a catalyst for immediate, positive change in the lives of hundreds of thousands of people, and the lives of others that are part of their world. What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment´ The Five Cs of Acknowledgement

Blockchain presents many opportunities for businesses around the world, though many people are still trying to wrap their heads around what it means and how it works. This easy-to-digest video explains all of this, and why it is an important aspect of knowledge around technology today. Length: 3:40 Learning Objectives Analyze the core principles of blockchain technology and the significance of blockchain's incorruptibility and ability to prevent fraud and data tampering.;Evaluate the diverse applications of blockchain across industries and explore how blockchain facilitates microtransactions and automates machine-to-machine transactions, making previously unfeasible payment models practical.;Assess the transformative potential of blockchain in loyalty programs and customer engagement strategies and its contributions to inventory management, asset tracking, and supply chain integrity, exemplified by its implementation in major organizations.;Anticipate the ongoing disruption, innovation, and changes blockchain technology will bring to the realms of commerce, marketing, and data security.

How well do you know your client base? How can upgrading your technology or digitally streamlining serve them? Some companies undergo a digital transformation beginning with reviewing software and then growing frustrated when the impact is hard to find. This microlearning video outlines how to achieve the best results for your customers and organization by starting with exploring intended outcomes. This video is great for anyone involved in strategic planning at your organization. Length: 3:56 Length: 4:21 Learning Objectives Examine the importance of comprehensive audience research, eliminating assumptions and gaining a deep understanding of client behaviors and preferences, to lay the foundation for a data-driven digital transformation strategy.;Articulate clear and strategic objectives, addressing how digital transformation can advance overall business objectives and enhance customer engagement and experiences.;Shift the focus from technology to user impact, emphasizing the significance of reducing costs, saving time, and delivering superior customer experiences in the digital transformation strategy formulation.

Introduction: Social media marketing is a type of online marketing that involves creating and posting content, such as articles, images, videos, as well as paid social media ads, to increase customer engagement. Social media creates great exposure for your business, it's cost-effective and you don't have to be an expert to see success with advertising. This course aims to provide you with sufficient information to help you develop and implement a social media strategy yourself, based on the topics we will be discussing.   What You Will Learn: What social media marketing entails and what the four most valuable social media platforms for business are How to analyse your target audience How to choose the appropriate social media platform for your business How to make the most of using Facebook, Instagram, Twitter and LinkedIn for business What the emerging social media marketing trends are What the benefits of social media marketing are Benefits of Taking This Course: You'll be able to identify the audience and content that works best with each social media platform Your knowledge will assist you in choosing the appropriate social media platforms for your business You will be able to efficiently set up Facebook, Instagram, Twitter and LinkedIn business accounts, and understand how the various advertising options work You will be able to better predict and incorporate emerging social media trends into your marketing strategy Your knowledge will allow you to create a specific social media strategy, tailored to your business Course Modules: Module 02: Choosing Your Social Media Platforms Module 03: Facebook and Instagram for Business Module 04: Twitter and LinkedIn for Business Module 05: Social Media Marketing Trends and Benefits