• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

4 Courses in London

Customer engagement (In-House)

By The In House Training Company

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Customer engagement (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Strategic Marketing (In-House)

By The In House Training Company

In our constantly changing environment, if you always do what you've always done, then you'll always get what you've always got - and that's not enough! Building a strategic marketing plan is a powerful way to take a step back from day-to-day activities, review the opportunities available to your business and your products, and build a roadmap of tactics that will set you apart from the competition. In this workshop, we look at how to build a customer-focused strategic marketing plan to pin-point your milestones to success over a 12-month period. This programme will help participants to: Understand the key questions that a strategic marketing plan should answer Understand the value of customer and competitor insight and how to develop actionable insights to guide your plan Conduct a market analysis and identify the barriers and drivers to success Learn how to build a customer buying journey and how to identify the most valuable customers Develop a customer-focused strategy and customer engagement plans Develop core messages and winning tactics to engage with your key customers Identify the key metrics to review and measure to keep your plans on track 1 Situational analysis Introduction to marketing strategy Market and competitor analysis and insight generation Understanding the customer buying journey How to segment customers to identify your most valuable customer opportunities Identifying the barriers and drivers to your success 2 Strategy Introduction to strategy How to build strategic imperatives and SMART objectives How brand vision and positioning drive customer focus A guide to building key message themes 3 Tactics, messaging and measurement Introduction to building customer-focused tactics How to build a customer-engagement plan How to build key messages and a customer-focused tactical plan A practical guide to developing key metrics to review success and keep your plans on track Actionable outcomes Throughout the programme we will use your own product examples to build your plan, participants will: Learn best practice examples of strategic planning Discover market and customer opportunities to strengthen your competitive edge Create a strategic plan that can be implemented immediately within your business Start planning compelling marketing messages to reach the right customer at the right time Receive immediate feedback on your strategic marketing plan Have the opportunity to share common issues and solutions with colleagues in the group

Strategic Marketing (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

Professional Sales Programme
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£1,558

Grammar Checker Tools: Revolutionizing the Way We Write

By Roy Butler

Discover how grammar checker tools are transforming writing with advanced AI, enhancing quality, and saving time for students, professionals, and content creators.

Grammar Checker Tools: Revolutionizing the Way We Write
Delivered In-PersonFlexible Dates
FREE

Online Options

Show all 103

MS-102T00 Microsoft 365 Administrator Essentials

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths. This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365?s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization?s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365?s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels. Prerequisites Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration. A proficient understanding of DNS and basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices. A working knowledge of PowerShell. 1 - Configure your Microsoft 365 experience Explore your Microsoft 365 cloud environment Configure your Microsoft 365 organizational profile Manage your tenant subscriptions in Microsoft 365 Integrate Microsoft 365 with customer engagement apps Complete your tenant configuration in Microsoft 365 2 - Manage users, licenses, and mail contacts in Microsoft 365 Determine the user identity model for your organization Create user accounts in Microsoft 365 Manage user account settings in Microsoft 365 Manage user licenses in Microsoft 365 Recover deleted user accounts in Microsoft 365 Perform bulk user maintenance in Microsoft Entra ID Create and manage guest users Create and manage mail contacts 3 - Manage groups in Microsoft 365 Examine groups in Microsoft 365 Create and manage groups in Microsoft 365 Create dynamic groups using Azure rule builder Create a Microsoft 365 group naming policy Create groups in Exchange Online and SharePoint Online 4 - Add a custom domain in Microsoft 365 Plan a custom domain for your Microsoft 365 deployment Plan the DNS zones for a custom domain Plan the DNS record requirements for a custom domain Create a custom domain in Microsoft 365 5 - Configure client connectivity to Microsoft 365 Examine how automatic client configuration works Explore the DNS records required for client configuration Configure Outlook clients Troubleshoot client connectivity 6 - Configure administrative roles in Microsoft 365 Explore the Microsoft 365 permission model Explore the Microsoft 365 admin roles Assign admin roles to users in Microsoft 365 Delegate admin roles to partners Manage permissions using administrative units in Microsoft Entra ID Elevate privileges using Microsoft Entra Privileged Identity Management Examine best practices when configuring administrative roles 7 - Manage tenant health and services in Microsoft 365 Monitor the health of your Microsoft 365 services Monitor tenant health using Microsoft 365 Adoption Score Monitor tenant health using Microsoft 365 usage analytics Develop an incident response plan Request assistance from Microsoft 8 - Deploy Microsoft 365 Apps for enterprise Explore Microsoft 365 Apps for enterprise functionality Explore your app compatibility by using the Readiness Toolkit Complete a self-service installation of Microsoft 365 Apps for enterprise Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager Deploy Microsoft 365 Apps for enterprise from the cloud Deploy Microsoft 365 Apps for enterprise from a local source Manage updates to Microsoft 365 Apps for enterprise Explore the update channels for Microsoft 365 Apps for enterprise Manage your cloud apps using the Microsoft 365 Apps admin center 9 - Analyze your Microsoft 365 workplace data using Microsoft Viva Insights Examine the analytical features of Microsoft Viva Insights Explore Personal insights Explore Team insights Explore Organization insights Explore Advanced insights 10 - Explore identity synchronization Examine identity models for Microsoft 365 Examine authentication options for the hybrid identity model Explore directory synchronization 11 - Prepare for identity synchronization to Microsoft 365 Plan your Microsoft Entra deployment Prepare for directory synchronization Choose your directory synchronization tool Plan for directory synchronization using Microsoft Entra Connect Plan for directory synchronization using Microsoft Entra Connect cloud sync 12 - Implement directory synchronization tools Configure Microsoft Entra Connect prerequisites Configure Microsoft Entra Connect Monitor synchronization services using Microsoft Entra Connect Health Configure Microsoft Entra Connect cloud sync prerequisites Configure Microsoft Entra Connect cloud sync 13 - Manage synchronized identities Manage users with directory synchronization Manage groups with directory synchronization Use Microsoft Entra Connect Sync Security Groups to help maintain directory synchronization Configure object filters for directory synchronization Explore Microsoft Identity Manager Troubleshoot directory synchronization 14 - Manage secure user access in Microsoft 365 Manage user passwords Enable pass-through authentication Enable multifactor authentication Enable passwordless sign-in with Microsoft Authenticator Explore self-service password management Explore Windows Hello for Business Implement Microsoft Entra Smart Lockout Implement conditional access policies Explore Security Defaults in Microsoft Entra ID Investigate authentication issues using sign-in logs 15 - Examine threat vectors and data breaches Explore today's work and threat landscape Examine how phishing retrieves sensitive information Examine how spoofing deceives users and compromises data security Compare spam and malware Examine account breaches Examine elevation of privilege attacks Examine how data exfiltration moves data out of your tenant Examine how attackers delete data from your tenant Examine how data spillage exposes data outside your tenant Examine other types of attacks 16 - Explore the Zero Trust security model Examine the principles and components of the Zero Trust model Plan for a Zero Trust security model in your organization Examine Microsoft's strategy for Zero Trust networking Adopt a Zero Trust approach 17 - Explore security solutions in Microsoft 365 Defender Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365 Protect your organization's identities using Microsoft Defender for Identity Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint Protect against cyber attacks using Microsoft 365 Threat Intelligence Provide insight into suspicious activity using Microsoft Cloud App Security Review the security reports in Microsoft 365 Defender 18 - Examine Microsoft Secure Score Explore Microsoft Secure Score Assess your security posture with Microsoft Secure Score Improve your secure score Track your Microsoft Secure Score history and meet your goals 19 - Examine Privileged Identity Management Explore Privileged Identity Management in Microsoft Entra ID Configure Privileged Identity Management Audit Privileged Identity Management Control privileged admin tasks using Privileged Access Management 20 - Examine Azure Identity Protection Explore Azure Identity Protection Enable the default protection policies in Azure Identity Protection Explore the vulnerabilities and risk events detected by Azure Identity Protection Plan your identity investigation 21 - Examine Exchange Online Protection Examine the anti-malware pipeline Detect messages with spam or malware using Zero-hour auto purge Explore anti-spoofing protection provided by Exchange Online Protection Explore other anti-spoofing protection Examine outbound spam filtering 22 - Examine Microsoft Defender for Office 365 Climb the security ladder from EOP to Microsoft Defender for Office 365 Expand EOP protections by using Safe Attachments and Safe Links Manage spoofed intelligence Configure outbound spam filtering policies Unblock users from sending email 23 - Manage Safe Attachments Protect users from malicious attachments by using Safe Attachments Create Safe Attachment policies using Microsoft Defender for Office 365 Create Safe Attachments policies using PowerShell Modify an existing Safe Attachments policy Create a transport rule to bypass a Safe Attachments policy Examine the end-user experience with Safe Attachments 24 - Manage Safe Links Protect users from malicious URLs by using Safe Links Create Safe Links policies using Microsoft 365 Defender Create Safe Links policies using PowerShell Modify an existing Safe Links policy Create a transport rule to bypass a Safe Links policy Examine the end-user experience with Safe Links 25 - Explore threat intelligence in Microsoft 365 Defender Explore Microsoft Intelligent Security Graph Explore alert policies in Microsoft 365 Run automated investigations and responses Explore threat hunting with Microsoft Threat Protection Explore advanced threat hunting in Microsoft 365 Defender Explore threat analytics in Microsoft 365 Identify threat issues using Microsoft Defender reports 26 - Implement app protection by using Microsoft Defender for Cloud Apps Explore Microsoft Defender Cloud Apps Deploy Microsoft Defender for Cloud Apps Configure file policies in Microsoft Defender for Cloud Apps Manage and respond to alerts in Microsoft Defender for Cloud Apps Configure Cloud Discovery in Microsoft Defender for Cloud Apps Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps 27 - Implement endpoint protection by using Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Configure Microsoft Defender for Endpoint in Microsoft Intune Onboard devices in Microsoft Defender for Endpoint Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management Manage device discovery and vulnerability assessment Reduce your threat and vulnerability exposure 28 - Implement threat protection by using Microsoft Defender for Office 365 Explore the Microsoft Defender for Office 365 protection stack Investigate security attacks by using Threat Explorer Identify cybersecurity issues by using Threat Trackers Prepare for attacks with Attack simulation training 29 - Examine data governance solutions in Microsoft Purview Explore data governance and compliance in Microsoft Purview Protect sensitive data with Microsoft Purview Information Protection Govern organizational data using Microsoft Purview Data Lifecycle Management Minimize internal risks with Microsoft Purview Insider Risk Management Explore Microsoft Purview eDiscovery solutions 30 - Explore archiving and records management in Microsoft 365 Explore archive mailboxes in Microsoft 365 Enable archive mailboxes in Microsoft 365 Explore Microsoft Purview Records Management Implement Microsoft Purview Records Management Restore deleted data in Exchange Online Restore deleted data in SharePoint Online 31 - Explore retention in Microsoft 365 Explore retention by using retention policies and retention labels Compare capabilities in retention policies and retention labels Define the scope of a retention policy Examine the principles of retention Implement retention using retention policies, retention labels, and eDiscovery holds Restrict retention changes by using Preservation Lock 32 - Explore Microsoft Purview Message Encryption Examine Microsoft Purview Message Encryption Configure Microsoft Purview Message Encryption Define mail flow rules to encrypt email messages Add organizational branding to encrypted email messages Explore Microsoft Purview Advanced Message Encryption 33 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 34 - Implement Microsoft Purview Insider Risk Management Explore insider risk management Plan for insider risk management Explore insider risk management policies Create insider risk management policies Investigate insider risk management activities and alerts Explore insider risk management cases 35 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 36 - Explore Microsoft Purview Data Loss Prevention Examine Data Loss Prevention Explore Endpoint data loss prevention Examine DLP policies View DLP policy results Explore DLP reports 37 - Implement Microsoft Purview Data Loss Prevention Plan to implement Microsoft Purview Data Loss Protection Implement Microsoft Purview's default DLP policies Design a custom DLP policy Create a custom DLP policy from a template Configure email notifications for DLP policies Configure policy tips for DLP policies 38 - Implement data classification of sensitive information Explore data classification Implement data classification in Microsoft 365 Explore trainable classifiers Create and retrain a trainable classifier View sensitive data using Content explorer and Activity explorer Detect sensitive information documents using Document Fingerprinting 39 - Explore sensitivity labels Manage data protection using sensitivity labels Explore what sensitivity labels can do Determine a sensitivity label's scope Apply sensitivity labels automatically Explore sensitivity label policies 40 - Implement sensitivity labels Plan your deployment strategy for sensitivity labels Examine the requirements to create a sensitivity label Create sensitivity labels Publish sensitivity labels Remove and delete sensitivity labels Additional course details: Nexus Humans MS-102T00: Microsoft 365 Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-102T00: Microsoft 365 Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MS-102T00 Microsoft 365 Administrator Essentials
Delivered Online
£2,975

Achieving Email Excellence Strategies for Successful Email Marketing

5.0(1)

By Let’s Do Business Group

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

Achieving Email Excellence Strategies for Successful Email Marketing
Delivered Online
£25

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level. Overview Describe the customer engagement apps and what they have in common Describe the standard marketing processes and how Dynamics 365 Marketing addresses them Describe Dynamics 365 Marketing features and capabilities Describe additional marketing apps Describe the standard sales processes and how Dynamics 365 Sales addresses them Describe Dynamics 365 Sales capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them Describe Dynamics Customer Service capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard field service business processes and how Dynamics 365 Field Service addresses Describe how to generate Work Orders Describe the scheduling capabilities of Dynamics 365 Field Service Describe the inventory management capabilities of Dynamics 365 Field Service Describe the asset management capabilities of Dynamics 365 Field Service Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Describe the project management capabilities of Dynamics 365 Project Operations Describe the resource utilization capabilities of Dynamics 365 Project Operations This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs. Learn the Fundamentals of Dynamics 365 Marketing Get introduced to the Dynamics 365 customer engagement apps Examine Dynamics 365 Marketing Describe Dynamics 365 Marketing capabilities Review Additional Marketing Apps Learn the Fundamentals of Dynamics 365 Sales Explore Dynamics 365 Sales Manage the sales lifecycle with Dynamics 365 Sales Review additional sales apps Learn the Fundamentals of Dynamics 365 Customer Service Examine Dynamics 365 Customer Service Describe Dynamics Customer Service capabilities Review additional customer service apps Learn the Fundamentals of Dynamics 365 Field Service Examine Dynamics Field Service Generate Work Orders in Dynamics 365 Field Service Describe the scheduling capabilities of Dynamics 365 Field Service Examine the inventory management capabilities of Dynamics 365 Field Service Review the asset management capabilities of Dynamics 365 Field Service Learn the Fundamentals of Dynamics 365 Project Operations (CRM) Examine Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Plan projects with Dynamics 365 Project Operations Review the resource utilization capabilities of Dynamics 365 Project Operations Additional course details: Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Delivered Online
£1,190

Innovative Influence: Strategic Approaches to Customer Engagement

By Compete High

🚀 Elevate Your Influence: Master Strategic Customer Engagement! 🚀   🌟 Welcome to 'Innovative Influence: Strategic Approaches to Customer Engagement' 🌟   Are you ready to transform your approach to customer engagement and become a true industry leader? Say goodbye to outdated methods and embrace cutting-edge strategies that will set you apart in the digital age. Introducing our comprehensive online course:   🚀 Module 1: Introduction - Lay the Foundation for Success 🚀 In this foundational module, we'll set the stage for your journey towards becoming a master influencer. Understand the psychology of customer engagement, discover the latest trends, and learn how to adapt your approach to stay ahead in a rapidly changing market. Gain insights into the power of innovation and set the tone for the rest of the course. 🔥 Key Takeaways: Uncover the fundamentals of strategic customer engagement. Identify the latest industry trends and how to leverage them. Develop a mindset geared towards continuous innovation.   🚀 Module 2: Be a Thought Leader - Stand Out in Your Niche 🚀 Become the go-to authority in your field with Module 2, where we delve into the art of thought leadership. Learn how to position yourself as an expert, build credibility, and create content that resonates with your audience. Discover the secrets to crafting a compelling personal brand that captivates and influences. 🔥 Key Takeaways: Establish yourself as a thought leader in your industry. Develop a powerful personal brand that speaks to your audience. Create content that builds credibility and fosters trust.   🚀 Module 3: Workshop - Put Your Knowledge into Action 🚀 It's time to roll up your sleeves and implement what you've learned. In this hands-on workshop module, you'll apply strategic customer engagement techniques to real-world scenarios. Get personalized feedback, refine your approach, and leave with a concrete action plan to drive immediate results in your business. 🔥 Key Takeaways: Apply strategic customer engagement techniques in practical situations. Receive personalized feedback and guidance. Develop a customized action plan for immediate implementation.   🎓 Bonus: Exclusive Community Access Join a community of like-minded professionals on the same journey as you. Exchange ideas, seek advice, and celebrate successes together. This exclusive community is your support system as you apply your newfound knowledge in the real world.   💡 Don't miss this opportunity to revolutionize your approach to customer engagement! Enroll now and become a master of Innovative Influence! 💡 Course Curriculum Module 1- Introdution Thought Leadership Explained 00:00 Module 2- Be a Thought Leader Stand Out with Thought Leadership 00:00 Why Thought Leadership Matters 00:00 Thought Leadership Programs 00:00 Module 3- Workshop Workshop Create Your Thought Leadership Strategy 00:00

Innovative Influence: Strategic Approaches to Customer Engagement
Delivered Online On Demand1 hour
£25

MB-210T01 Dynamics 365 for Customer Engagement for Sales

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MB-210T01 Dynamics 365 for Customer Engagement for Sales
Delivered OnlineFlexible Dates
Price on Enquiry

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Delivered OnlineFlexible Dates
Price on Enquiry

Professional Certificate Course in Digital Marketing Strategies in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This Professional Certificate Course in Digital Marketing Strategies provides a comprehensive overview of successful digital marketing strategies, including analyzing case studies to identify best practices. Participants will evaluate various digital marketing channels, address legal considerations, manage negative feedback, and emphasize customer engagement for effective digital marketing outcomes. After the successful completion of the course, you will be able to learn about the following: The key elements of a successful digital marketing strategy. Analyze case studies and examples of successful digital marketing strategies to identify common best practices and successful tactics. Evaluate the strengths and weaknesses of different digital marketing channels. Legal considerations in digital marketing. Dealing with negative reviews and comments. The importance of customer engagement and relationship management in digital marketing. This Professional Certificate Course in Digital Marketing Strategies provides a thorough insight into crafting successful strategies. Participants analyze case studies to identify best practices, evaluate diverse digital marketing channels, and explore legal considerations. The course also addresses managing negative feedback, emphasizing customer engagement, and relationship management in the digital marketing landscape.   This Professional Certificate Course in Digital Marketing Strategies provides a comprehensive exploration of successful strategies, analyzes case studies, and identifies best practices. Participants will evaluate digital marketing channels, navigate legal considerations, and learn effective approaches to managing negative reviews. The course emphasizes the significance of customer engagement and relationship management in achieving digital marketing success. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Digital Marketing Strategies Self-paced pre-recorded learning content on this topic. Digital Marketing Strategies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Marketing Professionals Business Owners and Entrepreneurs Digital Marketing Managers Communication and PR Specialists Advertising Executives Social Media Managers Individuals Seeking Career Advancement in Marketing Small Business Owners E-commerce Managers Marketing Students Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Digital Marketing Strategies in London 2024
Delivered Online On Demand14 days
£29

Smart meter training

By Compete High

💡 Transform the Future: Smart Meter Training Course! 🌐 Are you ready to be at the forefront of energy innovation? Dive into our Smart Meter Training Course, a comprehensive program designed to equip you with the expertise needed to navigate the evolving landscape of smart energy technology. Join us on this journey to harness the power of smart meters and shape the future of sustainable energy solutions. 🌟 Module 1: Introduction to Smart Meters Embark on your journey with Module 1, providing a comprehensive introduction to the exciting world of smart meters. Uncover the fundamental principles, benefits, and challenges of smart meter technology. Lay the groundwork for understanding how these devices are revolutionizing the way we monitor and manage energy consumption. 🔧 Module 2: Installation of Smart Meters Get hands-on with Module 2, dedicated to the installation of smart meters. Learn the intricacies of setting up these cutting-edge devices in residential and commercial settings. Understand the safety protocols, technical specifications, and best practices that ensure a seamless and efficient installation process. 🔍 Module 3: Smart Meter Technology Delve deep into the heart of smart meter technology with Module 3. Explore the inner workings of these devices, from communication protocols to data transmission. Gain insights into the integration of smart meters into existing energy infrastructure and the role they play in creating smart grids for optimized energy distribution. 📊 Module 4: Smart Meter Data Analysis Unleash the power of data with Module 4, focusing on smart meter data analysis. Learn to interpret and analyze the wealth of information generated by smart meters. Understand how to derive valuable insights, identify consumption patterns, and leverage data analytics to optimize energy usage and enhance efficiency. 🤝 Module 5: Customer Engagement and Education Empower the end-users with Module 5, centered around customer engagement and education. Explore strategies for effectively communicating the benefits of smart meters to consumers. Learn how to address concerns, promote energy conservation, and educate customers on making informed decisions for a sustainable energy future. 🌟 Why Choose Our Smart Meter Training Course? Industry-Expert Instructors: Learn from seasoned professionals in the field of smart energy technology with hands-on experience. Practical Training: Engage in simulated installations and data analysis exercises, preparing you for real-world scenarios. Cutting-Edge Curriculum: Stay ahead of industry advancements with a curriculum that reflects the latest in smart meter technology. Career-Ready Skills: Graduates leave with skills ready to meet the demands of the growing smart energy sector. Don't miss the opportunity to be a trailblazer in the smart energy revolution! Enroll now in the Smart Meter Training Course and become a key player in reshaping how we understand and consume energy. Your journey towards a smarter and more sustainable future begins here! 💡✨🔧 Course Curriculum Module 1_ Introduction to Smart Meters. Introduction to Smart Meters. 00:00 Module 2_ Installation of Smart Meters. Installation of Smart Meters. 00:00 Module 3_ Smart Meter Technology. Smart Meter Technology. 00:00 Module 4_ Smart Meter Data Analysis. Smart Meter Data Analysis. 00:00 Module 5_ Customer Engagement and Education. Customer Engagement and Education. 00:00

Smart meter training
Delivered Online On Demand5 hours
£25

Draughtsman Training Course

By Compete High

💡 Transform the Future: Smart Meter Training Course! 🌐 Are you ready to be at the forefront of energy innovation? Dive into our Smart Meter Training Course, a comprehensive program designed to equip you with the expertise needed to navigate the evolving landscape of smart energy technology. Join us on this journey to harness the power of smart meters and shape the future of sustainable energy solutions. 🌟 Module 1: Introduction to Smart Meters Embark on your journey with Module 1, providing a comprehensive introduction to the exciting world of smart meters. Uncover the fundamental principles, benefits, and challenges of smart meter technology. Lay the groundwork for understanding how these devices are revolutionizing the way we monitor and manage energy consumption. 🔧 Module 2: Installation of Smart Meters Get hands-on with Module 2, dedicated to the installation of smart meters. Learn the intricacies of setting up these cutting-edge devices in residential and commercial settings. Understand the safety protocols, technical specifications, and best practices that ensure a seamless and efficient installation process. 🔍 Module 3: Smart Meter Technology Delve deep into the heart of smart meter technology with Module 3. Explore the inner workings of these devices, from communication protocols to data transmission. Gain insights into the integration of smart meters into existing energy infrastructure and the role they play in creating smart grids for optimized energy distribution. 📊 Module 4: Smart Meter Data Analysis Unleash the power of data with Module 4, focusing on smart meter data analysis. Learn to interpret and analyze the wealth of information generated by smart meters. Understand how to derive valuable insights, identify consumption patterns, and leverage data analytics to optimize energy usage and enhance efficiency. 🤝 Module 5: Customer Engagement and Education Empower the end-users with Module 5, centered around customer engagement and education. Explore strategies for effectively communicating the benefits of smart meters to consumers. Learn how to address concerns, promote energy conservation, and educate customers on making informed decisions for a sustainable energy future. 🌟 Why Choose Our Smart Meter Training Course? Industry-Expert Instructors: Learn from seasoned professionals in the field of smart energy technology with hands-on experience. Practical Training: Engage in simulated installations and data analysis exercises, preparing you for real-world scenarios. Cutting-Edge Curriculum: Stay ahead of industry advancements with a curriculum that reflects the latest in smart meter technology. Career-Ready Skills: Graduates leave with skills ready to meet the demands of the growing smart energy sector. Don't miss the opportunity to be a trailblazer in the smart energy revolution! Enroll now in the Smart Meter Training Course and become a key player in reshaping how we understand and consume energy. Your journey towards a smarter and more sustainable future begins here! 💡✨🔧 Course Curriculum Module 1_ Introduction to Smart Meters. Introduction to Smart Meters. 00:00 Module 2_ Installation of Smart Meters. Installation of Smart Meters. 00:00 Module 3_ Smart Meter Technology. Smart Meter Technology. 00:00 Module 4_ Smart Meter Data Analysis. Smart Meter Data Analysis. 00:00 Module 5_ Customer Engagement and Education. Customer Engagement and Education. 00:00

Draughtsman Training Course
Delivered Online On Demand5 hours
£25

Educators matching "Customer Engagement"

Show all 3
The Chat Shop

the chat shop

4.6(24)

London

The Chat Shop story started in 2011. That may not seem like an especially long time ago, but trust us, ten years is a very long time in live chat history. Before we were incorporated, hardly any businesses used live chat, and fewer still seemed to recognise its revenue-generating potential. The more we looked into why this was, we saw that few people really understood the value that chat could bring to their business, and chat was a real challenge to get right. 2011 Small beginnings The Chat Shop was founded by two people who knew they could provide a solution. They sensed that live chat might represent an unexplored opportunity to reach out and connect with customers. Could smart onsite conversation be the key to engaging wavering visitors and converting them into qualified leads? 2012 Officially incorporated By June 2012, The Chat Shop was officially incorporated. The Chat Shop began life with a £5K investment and a strong belief in the untapped potential of conversational marketing, before conversational marketing was really a thing. Despite our shoestring funding, we won our first client at the end of 2012 and worked 18-hour days (on chat!) until we could afford to hire a client team. 2013 We hired our first team After more clients joined, we were relieved to be in a position to hire a team. The founders’ experience of being on chat helped identify exactly the team we needed. They had to be native-English speaking and natural at engaging with prospective customers through chat. 2016 Our focus on innovation grew The chat technology we were using had always been good, but we knew that in order for us to truly take conversation up a level we needed a team of developers. This kicked off our long-standing history of enhancing our clients, customers, and agents' experience with market-leading technology. 2017 The Chat Shop Inc was born Due to increasing demand for our solutions from North America, we officially incorporated our US business, The Chat Shop Inc. This enabled us to grow our US team and client base, building our strong presence on both sides of the pond. 2018 First acquisition The Chat Shop had partnered with Jeff Wilson and the team over at Ortho Engagement a few years prior, successfully delivering chat for over 100 Orthodontists in America, Canada, and Australia. When the opportunity arose, it made sense for The Chat Shop to take over ownership of the business as our very first acquisition. 2020 The big plan We took a step back and really thought about what had driven our, and our clients' success to date. This led to a whole new approach to our solutions - still very much human-led, and tech-enabled, with further investment into our strategy, people, and technology. 2021 ... and beyond Ten years and millions of chats later, our youthful instincts have been vindicated. Conversational marketing and onsite chat are now well-established as brilliantly effective ways to drive customer engagement and boost conversion rates.

Course Gate

course gate

5.0(1)

London

Welcome to Course Gate, your gateway to a world of knowledge and opportunity. We are a leading online learning marketplace dedicated to empowering individuals and organisations with the skills they need to succeed in today's dynamic and competitive environment. -------------------------------------------------------------------------------- Our Mission Our mission is to make education accessible and enjoyable for everyone. We want to help you discover your passion, expand your knowledge, and grow your confidence. Whether you want to learn a new language, master software, or develop a hobby, we have the right course for you.  -------------------------------------------------------------------------------- Our Vision  At Course Gate, we envision a future where education knows no boundaries. Our goal is to eliminate the traditional barriers of time, location, and accessibility, empowering learners from diverse backgrounds to unlock their full potential. Through our innovative approach, we aim to revolutionise the learning experience by making top-quality education accessible to everyone, regardless of their location. -------------------------------------------------------------------------------- Why Choose Course Gate? When you opt for Course Gate, you're choosing excellence, convenience, and an unparalleled learning experience. Here's why learners and organisations worldwide trust us: * Unmatched Quality: We meticulously curate our courses, collaborating with industry-leading experts to provide the highest-quality, relevant, and up-to-date content. * Flexible Learning: Our platform enables you to learn at your own pace, fitting into your schedule. Whether you're a full-time professional, a stay-at-home parent, or a busy student. * 24/7 Customer Support: Our dedicated customer support team is available to assist you whenever you need help. * Accreditation & Endorsement: CPD accredited & UKRLP registered course provider in the UK. * Affordability: We believe education should be accessible to all. Course Gate provides competitive pricing and discounts, ensuring that the cost never becomes a barrier to your personal and professional development. So, what are you waiting for? Join the thousands of learners who have already chosen Course Gate as their trusted learning partner and unlock your full potential. --------------------------------------------------------------------------------