2162 Courses

Getting Started The QUALIFI Level 4 Diploma in Entrepreneurship programme develops and rewards the business managers of today and the future and continues to bring recognition and professionalism to the management sectors. The Diploma will link to key development in areas of commerce. Contemporary issues are identified and evaluated so the learner has a true vocational understanding of the industry and an academic perspective. The learners gain an opportunity to learn relevant new skills and qualities that advance the thought leadership of organisations, offering conceptual and practical insights applicable to today's and tomorrow's companies Key Benefits To understand and apply the principles of leadership in a business environment. To understand, review and apply business management principles within the industry. To improve learners' employability by allowing them to explore the relationship between management theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry. Effectively use verbal and communication skills. Work independently and as part of a team. Manage one's personal development and growth Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The QUALIFI 4 Diploma in Entrepreneurship can open many career pathways including, but not limited to: Entrepreneur; with an estimated average salary of £28,000 per annum Business Consultant with an estimated average salary of £30,000 per annum Corporate Recruiter, with an estimated average salary of £27,789 per annum Management Analyst with an estimated average salary of £28,000 per annum Market Research Analyst with an estimated average salary of £32,000 per annum Mid-level management with an estimated average salary of £28,000 per annum New Venture Developer with an estimated average salary of £30,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements Entry to the qualification will be through a centre interview, and learners will be expected to hold the following:  Demonstrated some ability and possess qualifications at Level 3, for example, 'A' Levels or vocational awards; Spent some time in an organisational role and shown they have the capability and drive to develop Seeking further professional development and gaining work-related skills and know-how. Progression Learners completing the QUALIFI Level 4 Diploma in Entrepreneurship can progress to: The QUALIFI Level 5 Diploma in Business Management or Business Enterprise or The second year of undergraduate study in business management or Directly into employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managing Business Operations Reference No : R/617/4961 Credit : 12 || TQT : 120 This unit aims to introduce learners to key aspects of all businesses and how they operate within the wider business environment and internally. Learners will gain knowledge and understand the key business functions and their importance to business success. UNIT2- Business Environment Reference No : Y/617/4962 Credit : 12 || TQT : 120 This unit aims to develop the learner's knowledge of the business environment and its impact on organisations. This includes factors that shape the internal environment and other external influences that affect an organisation in the 21st century. The learners will be able to develop approaches for managing change and explore internal strategies for responding to globalisation. UNIT3- Personal Effectiveness Reference No : D/617/4963 Credit : 12 || TQT : 120 This unit explores the skills of different approaches to learning and examines the significance of time management. It investigates the skills managers need to develop to solve problems and make decisions and discusses management stress. UNIT4- The Entrepreneurial Manager Reference No : H/617/4964 Credit : 12 || TQT : 120 This unit aims to identify competing perspectives on the nature of entrepreneurial management as both a function and a process supporting the organisational change and development strategy. UNIT5- Business Planning and Goal Setting Reference No : K/617/4965 Credit : 12 || TQT : 120 This unit aims to identify mechanisms for setting organisational goals and their achievement as part of the business planning process. The learner learns how to perform appropriate analysis to facilitate an organisation's strategy development. The learner comprehends the key concepts central to competitive research and market strategy development. They also learn how to measure and monitor the implementation of a business plan effectively. UNIT6- The Manager's Toolkit Reference No : M/617/4966 Credit : 12 || TQT : 120 This unit selects the most useful tools used in management and explores some of the uses of each. It aims to provide sufficient information to understand the principles behind each instrument and enable them to be used confidently. The unit aims to help learners analyse organisational situations, develop solutions to organisational problems, evaluate an organisation's position in its operating and competitive environment, and design elements of an effective corporate strategy. UNIT7- Managing and Using Finance Reference No : T/617/4967 Credit : 12 || TQT : 120 This unit outlines the use and management of finance within an organisation. This includes an introduction to accounting and financial terminology. Learners are also introduced to the basics of financial reporting and the principles of effective budgeting. UNIT8- Managing and Using Marketing Reference No : A/617/4968 Credit : 12 || TQT : 120 This unit aims to develop knowledge of marketing as a key management tool. This includes understanding the marketing planning process and the role of internal and external marketing. Using this knowledge, the learners will be able to understand the value of marketing activities to an organisation and the benefits of e-marketing and explain how best to reach targeted customers using a website. UNIT9- Psychology of Entrepreneurship Reference No : F/617/4969 Credit : 12 || TQT : 120 This unit aims to introduce the fundamental principles of the science of psychology, relating them to the entrepreneurial perspective of business management. The learner will understand the influence of emotions on motivation that supports entrepreneurship and entrepreneurial personality. UNIT10- Innovation and Creativity Reference No : T/617/4970 Credit : 12 || TQT : 120 This unit describes the role of innovation and creativity in organisations. It considers models used to help understand and recognise their importance and techniques to facilitate their use in strategic development. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

By the end of the masterclass, participants will have learned how to deliver a powerful fusion of active dreaming, dreamscaping, and trance dreamwork. These practices provide transformative tools for personal insight, healing, and growth while deepening one’s connection with nature, intuition, and the subconscious.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Understanding financial management is crucial for the success of any business. In fact, studies have shown that poor financial management is one of the leading causes of business failure. That's why our Payroll, Tax, Accounting & Business Administration bundle is so important. Whether you're looking to enhance your CV or boost your business acumen, our bundle has something for everyone. Dive into the world of payroll management and gain an in-depth understanding of the intricacies of employee compensation. Develop your accounting skills with our introduction to accounting and accounting and tax courses, and learn to use Xero Projects & Job Costing software like a pro. Our Employment Law Level 3 and Certificate in Anti Money Laundering (AML) courses will give you the knowledge you need to stay on top of regulatory requirements, while our Financial Analysis and Data Analysis in Microsoft Excel Complete Training courses will equip you with the tools you need to make informed business decisions. And it's not just technical skills - our Business Administration Level 3, Decision Making, and Effective Communication Skills Diploma courses will teach you essential soft skills that are vital in any workplace. With hardcopy and PDF certificates included, you'll have tangible proof of your newfound expertise. Invest in yourself and take the first step towards a brighter future. Enrol in our Payroll, Tax, Accounting & Business Administration bundle today. Learning Outcomes of Payroll, Tax, Accounting & Business Administration Upon completion of this course bundle, you will be able to: Gain a comprehensive understanding of payroll management and tax regulations. Develop skills in accounting and financial analysis to make informed business decisions. Learn how to use Xero Projects and Job Costing to manage project finances effectively. Understand employment law and the role of Anti-Money Laundering (AML) regulations in business. Develop proficiency in data analysis using Microsoft Excel. Learn effective communication skills to enhance interpersonal relationships in the workplace. Develop the ability to make strategic business decisions based on critical thinking and problem-solving. Acquire knowledge and skills in business administration to manage and lead a team. This Payroll, Tax, Accounting & Business Administration Bundle Consists of the following Premium courses: Course 01: Payroll Management Course Course 02: Introduction to Accounting Course 03: Accounting and Tax Course 04: Xero Projects & Job Costing Course 05: Employment Law Level 3 Course 06: Certificate in Anti Money Laundering (AML) Course 07: Financial Analysis Course 08: Data Analysis in Microsoft Excel Complete Training Course 09: Business Administration Level 3 Course 10: Decision Making Course 11: Effective Communication Skills Diploma So, enrol now in this Payroll, Tax, Accounting & Business Administration to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses of our Payroll, Tax, Accounting & Business Administration Bundle Certificate, student ID for the title course are included with this Payroll, Tax, Accounting & Business Administration Bundle Full tutor support available from Monday to Friday with this Payroll, Tax, Accounting & Business Administration Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Payroll, Tax, Accounting & Business Administration designed by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the Payroll, Tax, Accounting & Business Administration course from your computer, tablet or mobile device CPD accredited Payroll, Tax, Accounting & Business Administration bundle - improve the chance of gaining professional skills Payroll, Tax, Accounting & Business Administration Curriculum of Payroll, Tax, Accounting & Business Administration Bundle Course 01: Payroll Management Course Payroll System in the UK Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 2: Introduction to Accounting Section 01: Accounting Fundamental Section 02: Accounting Policies Course 3: Accounting and Tax Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: VAT Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 4: Xero Projects & Job Costing Module 01: Introduction Module 02: Getting Started Module 03: Setting up Staff Module 04: Small Project Example Module 05: Quotes Module 06: Products & Services Module 07: Invoicing Module 08: Reporting Module 09: Bigger Project Example Module 10: Projects and Profit & Loss Module 11: Thank You Course 5: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 6: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 7: Financial Analysis Module 01: Introduction Module 02: Profitability Module 03: Return Ratio Module 04: Liquidity Ratio Module 05: Operational Analysis Module 06: Detecting Manipulation Course 8: Data Analysis in Microsoft Excel Complete Training Module 01: Modifying a Worksheet Module 02: Working with Lists Module 03: Analyzing Data Module 04: Visualizing Data with Charts Module 05: Using PivotTables and PivotCharts Module 06: Working with Multiple Worksheets and Workbooks Module 07: Using Lookup Functions and Formula Auditing Module 08:Automating Workbook Functionality Module 09:Creating Sparklines and Mapping Data Module 10:Forecasting Data Course 9: Business Administration Level 3 Module 01: Representing Your Boss and Company Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meeting and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Effective Planning and Scheduling Course 10: Decision Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphics Module 06: Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration bundle is perfect for: Individuals looking to start a career in accounting and business administration. Accounting and finance professionals looking to upskill and stay up-to-date with industry standards. Business owners or managers looking to gain a deeper understanding of financial management and business administration. Anyone interested in a career in payroll management, financial analysis, or business administration. Those looking to progress into senior roles within accounting and business administration. Requirements Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration course has been designed to be fully compatible with tablets and smartphones. Career path This Payroll, Tax, Accounting & Business Administration bundle will be beneficial for anyone looking to pursue a career as: Payroll Manager: £23,000 - £45,000 per annum. Financial Analyst: £25,000 - £50,000 per annum. Business Administration Manager: £22,000 - £55,000 per annum. Tax Manager: £30,000 - £65,000 per annum. Finance Director: £70,000 - £120,000 per annum. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Forensic Psychology and Criminology bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Forensic Psychology and Criminology bundle will help you stay ahead of the pack. Throughout the Forensic Psychology and Criminology programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Forensic Psychology and Criminology course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Forensic Anthropology: Skeletal Analysis Course 2: Criminology and Forensic Profiling - Level 4 Course 3: Interrogations And Confessions Psychology Course 4: Human Rights Course 5: Diploma in Substance Misuse Course 6: Emotional Intelligence and Human Behaviour Course 7: Financial Investigator Course 8: Certificate in Anti Money Laundering (AML) Course 9: Decision Making and Critical Thinking Course 10: Time Management As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Forensic Psychology and Criminology Course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Forensic Psychology and Criminology Course: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Forensic Anthropology: Skeletal Analysis Section 01: Course outline Section 02: The field of Anthropology Section 03: Forensic Anthropology Section 04: Human Osteology Section 05: Comparative Osteology Section 06: Estimation of sex from skeletal remains Section 07: Estimating age at death from skeletal remains Section 08: Estimating stature, BMI, and MNI Section 09: Estimating ancestral affiliation Section 10: Analyzing bones for trauma Section 11: Writing it up! Section 12: Ethical Considerations Section 13: Exercise Answers Section 14: Textbooks Course 2: Forensic Scientist & Crime Investigator Level 3 Module 1: The History and Organisation Module 2: Crime Scene Investigation Module 3: Collecting and Packaging Physical Evidence Module 4: Fingerprints: Your Personal Signature Module 5: Bloodstain Analysis Module 6: DNA Analysis Module 7: Drug Analysis Module 8: Firearms Examination Module 9: Questioned Documents: Handwriting And Forgery Examinate Module 10: Digital Evidence And Much More..... Course 3: Criminology and Forensic Profiling - Level 4 Module 01: Introduction to Criminology and Profiling Module 02: Classification of Crime Module 03: Violent Crimes Module 04: The Crime Scene Module 05: Dealing with Crime Module 06: Understanding Criminal Psychology Module 07: Forensic Science Module 08: Phases of Profiling Module 09: Criminal Profiling: Science, Logic and Metacognition Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 11: Victimology Module 12: The Criminal Justice System in England and Wales Course 4: Interrogations And Confessions Psychology Module 01: The English Law on Confessions Module 02: Interrogation in Britain Module 03: The Royal Commission Research: Persons at Risk amid Police Custody Module 04: Identifying 'Oppressive' Police Interviewing Tactics in Britain Module 05: Theories of Reason of Confession by Suspects Module 06: The Psychological Assessment of False Confession Module 07: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course 5: Human Rights Module 1: Basic Concept of Freedom and Human Rights Module 2: Classification of Human Rights Module 3: Women's and Children's Right Module 4: Various Aspects of Freedom Module 5: Various International Human Rights Organisations Course 6: Diploma in Substance Misuse Module 1: Substance Misuse and Outreach Worker Module 2: Substances: Drugs, Alcohol and Others Module 3: Abuses of Substance Misuse Module 4: Why People Use Drug and Alcohol? Module 5: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 6: Understand Possible Causes of Substance and Drug Abuse Module 7: Implementing Substance Use Policy Module 8: Effects of Drugs on the Body and Mind Module 9: Enhancing Assessment and Treatment of Substance Misuse Module 10: Health Consideration Module 11: Specific Treatment Situations Module 12: Substance Misusers: Children Module 13: Risk Factors Module 14: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 15: Planning and Implementing a Practice Improvement Subject Module 16: Prevention and Awareness Module 17: Substance Use Capabilities Across All Level of Social Work Module 18: Career Consultancy Course 7: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 8: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 9: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 10: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Forensic Psychology and Criminology bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. ** Completing this course does not imply that you are qualified to work as a Criminal psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT ** Requirements Our Forensic Psychology and Criminology Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of searching for the perfect course to meet all your bookkeeping needs? Look no further! The Bookkeeping Diploma - CPD Accredited offers a comprehensive 14-in-1 bundle that provides everything you need to succeed in the bookkeeping field. This all-inclusive package covers essential aspects of bookkeeping, ensuring you have the skills and knowledge to excel in the competitive job market. Designed by industry experts and based on valuable feedback from thousands of learners, this bookkeeping diploma addresses key areas you need to master. With advanced audio-visual learning modules broken down into manageable chunks, you can learn at your own pace without feeling overwhelmed. Additionally, our bookkeeping experts are available to answer your queries and support you throughout your learning journey. To further enhance your career prospects, we offer a special gift of one hardcopy certificate and one PDF certificate upon completion of the course. These certificates are designed to boost your credibility and make you stand out to potential employers. Enrol in the Bookkeeping Diploma - CPD Accredited today and take the next step towards a successful career in bookkeeping. This Bundle Consists of the following Premium courses: Course 01: Diploma in Accounting and Bookkeeping Course 02: Diploma in Quickbooks Bookkeeping Course 03: Introduction to Accounting Course 04: Level 3 Tax Accounting Course 05: Level 3 Xero Training Course 06: Payroll Management - Diploma Course 07: Diploma in Sage 50 Accounts Course 08: Advanced Diploma in MS Excel Course 09: Microsoft Excel Training: Depreciation Accounting Course 10: Team Management Course 11: Document Control Course 12: GDPR Data Protection Level 5 Course 13: Touch Typing Essential Skills Level 3 Course 14: Decision-Making and Critical Thinking Key Features of the Course: FREE Bookkeeping Diploma - CPD Accredited certificate Get a free student ID card with Bookkeeping Diploma - CPD Accredited training (£10 applicable for international delivery) Lifetime access to the Bookkeeping Diploma - CPD Accredited course materials The Bookkeeping Diploma - CPD Accredited program comes with 24/7 tutor support Get instant access to this Bookkeeping Diploma - CPD Accredited course Learn Bookkeeping Diploma - CPD Accredited training from anywhere in the world The Bookkeeping Diploma - CPD Accredited training is affordable and simple to understand The Bookkeeping Diploma - CPD Accredited training is entirely online Learning Outcomes: Upon completing this comprehensive bundle, you will be able to: Master fundamental accounting and bookkeeping principles. Use QuickBooks and Xero for effective bookkeeping. Implement tax accounting strategies at a Level 3 standard. Manage payroll efficiently with advanced payroll management skills. Utilize Sage 50 Accounts for precise financial record-keeping. Apply advanced functions in MS Excel and depreciation accounting. Develop strong team management and document control abilities. Description Curriculum of the Diploma Bundle Course 01: Diploma in Accounting and Bookkeeping Introduction to the course Bookkeeping systems Basics Functionality On a personal note Accounting Skills Course 02: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Course 03: Introduction to Accounting Accounting Fundamental Accounting Policies Course 04: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 05: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 06: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 07: Diploma in Sage 50 Accounts Sage 50 Bookkeeper - Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets TASK 5 a and b Bank Payment and Transfer TASK 5 c and d Supplier and Customer Payments and DD STO TASK 6 Petty Cash TASK 7 a Bank Reconciliation Current Account TASK 7 b Bank Reconciliation Petty Cash TASK 7 c Reconciliation of Credit Card Account TASK 8 Aged Reports TASK 9 a Payroll TASK 9 b Payroll TASK 10 Value Added Tax - VAT Return Task 11 Entering opening balances on Sage 50 TASK 12 a Year-end journals - Depre journal TASK 12 b Prepayment and Deferred Income Journals TASK 13 a Budget TASK 13 b Intro to Cash Flow and Sage Report Design TASK 13 c Preparation of Accountants Report & correcting Errors (1) Course 08: Advanced Diploma in MS Excel Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks And many more... Course 09: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 11: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 12: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 13: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5, and w DRILL 6 m and u DRILL 7 v and x DRILL 8-sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 14: Decision-Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision-Making with Critical Thinking How will I get my Certificate? After successfully completing the Bookkeeping Diploma course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 150 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Bookkeeping Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Bookkeeping Diploma is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Bookkeeping Diploma course; it can be studied in your own time at your own pace. Career path Advance your career with the Bookkeeping Diploma - CPD Accredited. This qualification opens doors to various roles in the bookkeeping and accounting fields, including: Bookkeeper: £22,000 - £35,000 Accounts Clerk: £20,000 - £30,000 Junior Accountant: £25,000 - £35,000 Payroll Administrator: £23,000 - £32,000 Financial Administrator: £24,000 - £34,000 Senior Accountant: £30,000 - £45,000 Certificates Certificate of completion Digital certificate - Included

Embark on a transformative journey in Strategic Management and Leadership Development. This course delves into the core principles of business management, encompassing planning, analysis, branding, and administration. Explore strategic approaches to leadership and gain insights to drive business growth and success. Learning Outcomes: Develop a strong foundational understanding of strategic management and its significance in business success. Analyze business planning and conduct effective analysis to drive informed decision-making. Explore the art of business branding and its impact on building a strong market presence. Gain proficiency in business administration, optimizing operational processes and resource management. Apply strategic leadership principles to inspire and lead teams towards organizational objectives. Develop strategic thinking and problem-solving skills to navigate complex business challenges. Foster effective communication and interpersonal skills for impactful leadership. Create strategies for continuous improvement and innovation to achieve sustainable growth. Why buy this Strategic Management and Leadership Development? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Strategic Management and Leadership Development there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Strategic Management and Leadership Development does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Business Managers and Entrepreneurs. Professionals Looking to Develop Leadership and Management Skills. Managers Seeking to Enhance Their Strategic Thinking and Decision-making Abilities. Individuals Interested in Business Administration and Leadership Development. Prerequisites This Strategic Management and Leadership Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Business Manager - $60,000 to $100,000/year. Operations Manager - $70,000 to $120,000/year. Business Development Manager - $70,000 to $130,000/year. Marketing Manager - $60,000 to $110,000/year. Entrepreneur/Business Owner - Income varies based on business success. Course Curriculum Strategic Management and Leadership Development Introduction to Business Management Designing Your Organisational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting 00:30:00 Succession Planning 00:15:00 Managing Your Money 00:15:00 Ethics 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Business Branding Introduction 00:15:00 The Purple Cow 00:30:00 Try to be an Exceptionist 00:30:00 Make Yourself Well Recognised Before Your Customers 00:15:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Business Administration What is Business Administration? 00:30:00 Business and Organisations 00:15:00 Management of Business 00:30:00 Business Organization Perspectives 00:30:00 Decision Making 00:30:00 Approaches to Leadership 00:30:00 Business Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Mock Exam Mock Exam- Strategic Management and Leadership Development 00:20:00 Final Exam Final Exam- Strategic Management and Leadership Development 00:20:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course will teach you the art of delivering exceptional customer service that leaves a lasting impact on your customers. From effective communication to problem-solving and building customer loyalty, this course equips you with the skills needed to exceed customer expectations. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand what customer service is. Understand the importance of customer service. Discover the strategies required to serve your customers. Develop customer service skills. Learn to keep your customers satisfied with your service. Know how to make more money through customer retention. Learn to deal with difficult customers. Learn to avoid unhealthy customer service practices. Why Ultimate Customer Service Training Course right for you? This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices. This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course. By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive. Ultimate Customer Service Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction WHY Customer Service Is CRITICAL to Your Business Good Isn't Good Enough We Are ALL in the 'Helping Field' Providing 'Concierge' Level of Service The 5 Tenets of TQM How to Boost Customer Satisfaction How to Avoid The 10 Deadly Sins of Customer Service! More Money $$$ - Through Customer Retention How Much is a Customer Worth? $$$ Do You Understand Your Customer Dealing With Difficult Customers 'LEAP' Into Customer Service Exceptional Phone Service WHY Customers Buy From YOU! $$$ Who should take this course? This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service. Entry Requirements There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Getting Started The OTHM Level 5 Extended Diploma in Accounting and Business equips learners with industry-specific and hands-on skills, enabling them to apply their knowledge in professional settings effectively. This achievement not only enhances career opportunities but also facilitates further educational advancement. Key attributes of OTHM Level 5 Extended Diploma qualifications include: Engaging and challenging study programs for learners. Essential subject knowledge acquisition for career advancement or further education. A structured progression from Level 4 units to Level 5 units. Up-to-date content aligning with employer and higher education requirements. Comprehensive assessments evaluate cognitive, affective, and practical skills. OTHM-provided unit assignments and a diverse assessment approach supporting Level 6 progression. Development of knowledge and academic study skills, including active research, effective writing, analytical thinking, critical reasoning, creative problem-solving, decision-making, and digital literacy Key Benefits Acquire the knowledge and skills required to conduct academic research effectively. Comprehend how both the internal and external environments impact a business. Demonstrate the ability to handle year-end adjustments in accounting. Demonstrate the ability to apply numerical techniques in a business context. Understand the significance of budgeting, working capital management, and depreciation accounting. Acquire knowledge about leadership and management concepts. Comprehend the origins of business finance and the methodologies employed in crafting investment strategies. Understand the influence of both internal and external factors on the human resource management function. Key Highlights Are you worried about the recent changes in Accounting? Then, OTHM Level 5 Extended Diploma in Accounting and Business is the ideal starting point for your career journey. The course will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways After completing a Level 5 Extended Diploma in Accounting and Business, individuals can explore various career opportunities in the legal field and related professions. Here are some potential career paths:  Accountant with an average salary of £40,000 per year Financial Analyst, with an average salary of £54,608 per year Management Accountant; with an average salary of £27,000 -£40,000 per year Financial Planner; with an average salary of £22,000 -£33,000 per year About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assignment-based Assessment (Formative and Summative) No exam Entry Requirements These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria:  A relevant Level 3 Diploma qualification or its equivalent credential. Completion of GCE Advanced level courses in 2 subjects or an equivalent qualification. Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration) International students whose first language is not English must score 5.5 or above in IELTS (International English Language Testing System). Progression These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria:  A relevant Level 3 Diploma qualification or its equivalent credential. Completion of GCE Advanced level courses in 2 subjects or an equivalent qualification. Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration) International students whose first language is not English must score 5.5 or above in IELTS (International English Language Testing System). Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Academic Writing and Research Skills Reference No : H/650/1099 Credit : 20 || TQT : 200 This unit aims to assist learners in developing the skills necessary for academic research and writing. It enables them to interpret and assess sources of information and evidence, preparing them to create evidence-based, coherent arguments. Ultimately, the goal is to enhance learners' proficiency in key academic research and writing aspects, contributing to their academic success and recognition. UNIT2- Business and the Economic Environment Reference No : T/650/1760 Credit : 20 || TQT : 200 This unit aims to familiarise learners with the dynamic relationship between the broader economic landscape and business operations. Learners will acquire foundational knowledge to identify the elements and structure of the business sector. They will also explore the fundamental factors that shape a business's operations within its internal framework and the broader external business environment. UNIT3- PRINCIPLES OF FINANCIAL ACCOUNTING Reference No : R/650/1912 Credit : 20 || TQT : 200 This unit aims to facilitate your understanding and application of financial accounting principles within a business context. You will learn about economic record-keeping systems, learn to adjust and prepare accounts for various types of businesses and explore the application and regulation of professional characteristics and ethical principles within the accounting field. UNIT4- QUANTITATIVE METHODS IN A BUSINESS CONTEXT Reference No : M/650/1911 Credit : 20 || TQT : 200 This unit is created to enhance your proficiency in utilising quantitative methods, encompassing data in business and management contexts to support informed decision-making. Developing quantitative skills at this level enables you to apply business principles in areas such as accounting, finance, and human resource management. UNIT5- MANAGEMENT ACCOUNTING Reference No : Y/650/1914 Credit : 20 || TQT : 200 The objective of this unit is to enable learners to enhance their proficiency in management accounting. This includes creating budgets, cost analysis, evaluating capital expenditures, and applying these skills to real-world scenarios or case studies. UNIT6- LEADING AND MANAGING TEAMS Reference No : T/650/1148 Credit : 20 || TQT : 200 This unit aims to help learners grasp the distinction between leadership as a role and management as a function. By doing so, learners can develop the knowledge, skills, and attributes necessary to impact a business's success substantially. Employers often emphasise the importance of hard management and soft leadership skills to achieve business objectives and strategies. Still, individuals with a sufficient balance of both qualities are relatively rare. UNIT7- PRINCIPLES AND CONCEPTS OF BUSINESS STRATEGY Reference No : A/650/2356 Credit : 20 || TQT : 200 The strategy aims to position a business optimally to gain a competitive edge in its target market. Yet, achieving this advantage necessitates activities like research, analysis, interpretation, and strategic decision-making. This unit aims to equip learners with the knowledge and skills to actively contribute to an organisation's strategy development and successful implementation. UNIT8- FINANCIAL MANAGEMENT Reference No : F/650/1917 Credit : 20 || TQT : 200 This unit's objective is to give learners an understanding of essential financial theories and the management of working capital. Additionally, it aims to equip learners with the skills needed to evaluate strategies for effectively managing an organisation's global financial risk. UNIT9- FINANCIAL PLANNING AND CONTROL Reference No : H/650/1918 Credit : 20 || TQT : 200 This unit aims to teach learners about financial planning and control functions within a business context. It encompasses corporate financial planning, sourcing business finance, and understanding the risks of operating in global capital markets. Additionally, the unit explores corporate governance's role in overseeing a business's financial management function. UNIT10- FINANCIAL REPORTING Reference No : J/650/1919 Credit : 20 || TQT : 200 This unit aims to enhance learners' capabilities in effectively managing an organisation's assets and preparing various standard financial reports that are essential for presenting the organisation's financial status. Additionally, learners will delve into the conceptual frameworks that underpin financial reporting and their connection to the presentation of financial information. UNIT11- THE MANAGEMENT OF HUMAN RESOURCES Reference No : H/650/1151 Credit : 20 || TQT : 200 This unit aims to acquaint learners with fundamental principles and concepts in human resource management. This knowledge will enable them to facilitate a sustainable approach to managing people by comprehending the purpose and scope of the human resource management function. UNIT12- BUSINESS START-UP: CONCEPTION TO MARKET Reference No : M/650/1155 Credit : 20 || TQT : 200 This unit aims to build upon prior learning, allowing learners to apply their knowledge and skills acquired from disciplines such as business strategy, financial planning, accounting, and management to create a practical and effective business plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

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