2161 Courses

Course Overview Lean Six Sigma is a proven combination of tools and techniques that has been used by leading organizations to improve efficiency, productivity and customer satisfaction. It achieves this by providing a rigorous and structured methodology and team approach to problem solving which leads to quality and performance improvements. Our Lean Six Sigma Green Belt training is a seven-day programme which includes an in-house project designed to provide participants with an understanding of the Six Sigma Green Belt Process and it’s practical application.  Trainees will enhance their current skills by developing a thorough understanding of the DMAIC (Define/Measure/Analyse/Improve/Control) methodology and its applications, creating a culture of problem solving and continuous improvement in their organization. In this way, key personnel become valuable contributors in achieving the larger goals and objectives of their organization. This powerful tool will enable you and your team to identify opportunities for improvement, and assist in the implementation of projects leading to efficiency by equipping key personnel with the expertise and the tools needed to manage and participate in cost reduction projects with innovative solutions.  Trainees will learn how to use data to pinpoint processes that need to be analysed and improved using the Six Sigma Tool sets, with a view to problem solving, increasing operational efficiency, improving productivity and customer satisfaction and the company’s overall business results. Our Lean Six Sigma Green Belt programme incorporates a project to be undertaken in your own organization during and after the training modules. This allows you to apply the tools, in your own working environment, to processes that are known to you, making the training relevant, and also leaving a improvement with measurable results in your organization. MINITAB (trial version can be downloaded free) and Excel software are used by participants during the training sessions and to complete their projects. Structure of the Course This 7-day training programme is divided into three modules as follows:  Define / Measure Phase - 3 days from Nov 25th to 27th, 2024 Analyse Phase - 2 days on January 13th &14th, 2025 Improve / Control Phase - 2 days on February 17th & 18th, 2025 A gap of 4 weeks between each module provides an opportunity for trainees to work on a project within their workplace, applying the methodology and tools learned during the previous module. Extra support can be provided between modules for each trainees with their project work. We provide a Lean Six Sigma Green Belt Manual for all delegates, and a Certification is awarded upon completion of the Green Belt training and ONE project by each trainee in which the targeted outcomes have been achieved. An outcome report and/or project presentation which demonstrates the use of the tools and methodology is required. Cost: £1,800 + VAT per person. What is included Seven days of face-to-face training delivered in 3 modules as listed above Project review and support for all participants during modules 2 & 3. Remote support available for the duration of the programme for trainees to consult with the trainer. All training material, and a Lean Six Sigma Green Belt Manual for all delegates Refreshments and lunch provided each day of training Free car park for all delegates Lean Six Sigma Green Belt certificate In-house Option This workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. Contact us for more details at compete@cforc.org and we will be happy to discuss in the context of your own business needs. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

The NEBOSH National Diploma is designed to provide the underpinning knowledge for a professional career in health and safety. The course is suitable for both newly appointed safety practitioners and those with substantial experience who wish to obtain Chartered Membership of IOSH. It equips holders to advise on effective management of risk across the range of employment sectors.

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Overview With the ever-increasing demand for Problem Solving in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving may be. Learning about Problem Solving or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Problem Solving course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Problem Solving course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Problem Solving course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Problem Solving , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Problem Solving , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Problem Solving , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Problem Solving course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - The Creative Problem Solving and Decision Making The Creative Problem Solving and Decision Making 00:00 Module 2 - The Problem Solving Model The Problem Solving Model 00:00 Module 3 - Problem Solving Tools and Techniques Problem Solving Tools and Techniques 00:00 Module 4 - Making Good Decisions Making Good Decisions 00:00 Module 5 - Developing Critical Thinking Skills Developing Critical Thinking Skills 00:00 Module 6 - Understanding Creativity and Innovation Understanding Creativity and Innovation 00:00 Module 7 - Creativity and Innovation in Business Creativity and Innovation in Business 00:00 Module 8 - Individual and Group Techniques for Creativity Individual and Group Techniques for Creativity 00:00

Sessions can happen ONLINE or IN PERSON. Please read below to choose the session that is more appropriate for you (you'll be asked to select one in the booking process) If you have questions please drop me an email info@schoolofshamanism.co.uk Don't worry if you do not know what to select, just come and I'll be happy to help you:-) Shamanism is probably the oldest way to see through our hearts and not our eyes to connect with the nature of our creation. It allows us to go behind and beyond the surface of things, to understand why and how certain situations occur in our lives. Shamanism is a spiritual practice that goes beyond every beliefs and culture and is about trying to reach our full potential as we walk on planet earth, so connecting ourselves to the whole. Shamans were described as the first physicians, magicians, artists, storytellers, spiritual beings. But shamans are healers that make changes in invisible realms to help healing in the ordinary reality of the community. Shamans see in the darkness (which is the meaning of the Siberian word “Shaman”) while connecting with the divine outside the time in an altered state of consciousness. We can work together using different methods: A) Shamanic healing We can work together to solve one of these imbalances in your life, where you feel: lost and without life purpose, unhappy and unsatisfied, anxious and worried, overwhelmed and stressed, without energy and hope, uncertain about your future, stuck in repetitive dynamics, unable to manifest abundance, incapable of making decisions,not aligned with your heart, disconnected from the universe,impatient and impulsive, not focused and balanced, with low esteem and more? B) Ikigai coaching to find your soul mission through shamanic work Ikigai is the manifestation, the realization of who you are. It has always been with you, it is your reason for being. Some people are lucky to find a job that corresponds to their true passion. They earn a living doing what they love. But there are a lot of people that do not have such a privilege or can’t find the courage for such a big change.The Japanese people from the island of Okinawa have a word for you: Ikigai. It’s your “reason for being”, where you combine what you love with what you are good. Ikigai is 'what makes you happy to get out of bed in the morning' and is formed by the union of two words: iki which means 'life' and gai that is 'what is worthwhile' which the ancients called “happiness”, your soul mission. Our session together will be a deep inner journey, suitable for those who already know their life mission and those who have no clue at all about it or just are not aware how to combine their gifts and skills. You will reconnect with your inner voice and true skills to realize your true life mission. C) Shamanic divination is a powerful practice rooted in the traditions of indigenous cultures worldwide. It involves using sacred tools like bones, stones, eggs, sticks, shells, beads and more to access wisdom from the past and present. These tools reveal patterns, offering guidance on life’s journey. Whether you seek clarity or understanding, the practice connects you with the cosmic web of life. Explore this ancient path to deeper insights with us. There are several options in which I can offer you a reading: Eggs:Egg ‘Limpia’: A Shamanic cleansing ritual and a tool for DivinationThe egg is a powerful tool in shamanic healing, used for ‘Limpia’ (meaning 'cleansing') to remove misplaced energy. As the egg sweeps over the aura and body, it absorbs negative energy, leaving you feeling lighter and rejuvenated.After the cleanse, we interpret the egg in water to gain insights into your emotional, physical, and spiritual state. This sacred ritual, passed down from indigenous healers, helps restore balance and harmony Stones you will need to bring(have with you) 3 medium/big stones with some marks on them and we will then choose 1 and I will guide you through the full process to find the answer to a burning question. My personal reading tools (shells and pebbles) Together in the session we can also find your 9 Power Animals. Everyone has nine power or totem animals that emulate each person’s abilities, talents and challenges. For example if a person is connected to Wolf as a power animal, that person is a born teacher, pathfinder, innovator. This does not mean that the person has acknowledged the gifts. The 9 animals are one for each of Direction (4 plus above, below, within) and two animals that walk aside you each time and that maybe have come to you in dreams for years or that you are simply drawn to. Through the use of cards, while connecting to my Spirit Allies, I will find out which animals are your main guides into your life. D) Spiritual Mentoring I am happy to help you with any questions you have about spirituality, about your personal journey, about any doubts you may have about the next steps to take in life. you will also receive your full essence and symbol from me though "soul remembrance : I will undertake a shamanic journey for you to retrieve the essence of your gifts and talents and a symbol to be blown into your solar plexus. E) Meditation Struggling with your practice or even to sit down quietly for more than 10 minutes? Meditation is simply the creation of a nice space, it’s not achieving exctasy, it’s slowing down and doing something with mindfulness.  It is familiarizing with knowledge and bring it to practice. Meditation on a concept is not reflecting on something, it’s to feel it deeply- First you learn how to meditate, then you use it as one of the most precious tools of change. So 1) we learn 2) we understand 3) we familiarize…...and we change! These sessions are designed for your bespoke challenges and needings, for those that feel the urge to quiet the mind and find focus and concentration in their daily life. There is no labelling about the style of these classes, no schools imprinting. My approach is creative and flows according to what my intuition suggests the student would benefit for. We will discuss your available dates if you feel starting a journey and we can work out a suitable package that follows your requirements. Beginners and experienced welcome. GIADA'S JOURNEY Creative and Spiritual Explorer of the human well-being running events for 20 years worldwide Shamanic Teacher *Toltec tradition: three years formal training with Two Birds at Anam Cara, Scotland *Japanese Yamabushi tradition with Selene Calloni Williams Shamanic and Integral Yoga Teacher Ikigai Coach and Forest Therapy Guide qualified with Selene Calloni Williams at the Imaginal Academy Professional Esoteric Numerologist graduated at The Connaissance School of Numerology, England Cacao Alchemist Practitioner obtained with Firetree Alchemy, Scotland Corporate Mental Health Coach achieved with WeFocus, Denmark and twenty years working in corporate Practitioner of Buddhist teachings, meditation and the Five Tibetan Rites Yoga Founder of Drink In Art exhibitions of local artists in private flats Founder of School of Shamanism (formerly Invisible Caims) workshops, classes, therapies, retreats Founder of Art and Spirituality centre for creativity and well-being Co-author of a non-profit book with 33 Italian women about our stories in different countries By attending to our classes, workshops, 1to 1 sessions and retreats you agree to our TERMS AND CONDITIONS Payment  Bookings are non-refundable.  Disclaimer  By booking any event or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims/School of Shamanism, Art and Spirituality and any business partners working with for the event from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by the law according to my current insurance.   Added element of the disclaimer If the class happens in any venue and you are causing any damage to the property, you are taking responsibility of your actions. It is down to the individual to take personal responsibility when participating in physical activity and when entering a space that is used and shared by other parties. Giada Gaslini and Art and Spirituality do not take any responsibility about possible risks that may arise but can only advise and enforce guidelines and legal requirements as defined by the Scottish Government and local authorities.   

Decision Making and Problem Solving (Virtual) We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Getting Started Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan