5531 Courses

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Reasons to attendYou want to advance your clinical project management skills to be more effective in your daily work? This course will provide you strategies and tactical information to overcome the most difficult project circumstances encountered and allow you to be more visible within your company.

You MUST complete E-Learning on The Oliver McGowan Mandatory Training On Learning Disabilites & Autism before you attend further training. This is free and can be accessed here: https://portal.e-lfh.org.uk/Component/Details/781480 The training contains potentially challenging material that mentions death and dying, trauma, mental and physical illness, system failures and inequalities faced by autistic people and people with a learning disability. Tier 2 - Train The Facilitator Course Information  Suitable For: People who have the skills and experience needed to deliver Tier 2 Face-to-Face training to trainees who provide support and/or care of autistic people or people with a learning disability. Course Summary:  Tier 2 Train The Facilitator is a 2 day course. Trainee Facilitators need to: Complete the E-learning Attend a live Tier 2 training session Day 1 - Learning Disability Training Day Day 2 - Autism Training Day The trainee will then be assessed by our Lead Trainer where a decision will be made regarding signing the trainee off to delivery training. Information about The Oliver McGowan Mandatory Training on Learning Disabilities & Autism The training is named after Oliver McGowan. Oliver was a young man whose death at the age of 18, shone a light on the need for health and social care colleagues to have better skills, knowledge and understanding of the needs for autistic people and people with a learning disability. The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training for health and social care staff and is enshrined in law in the Health & Care Act 2022. The Oliver McGowan Mandatory Training on Learning Disability and Autism is co-delivered with a Facilitator and co-trainers with lived experience of learning disability and autism. The Oliver McGowan Mandatory Training is a standardised package that is delivered by trained and approved trainers. The consistent content and delivery means it is transferable between employers. Content may trigger difficult and upsetting feelings. Please note that for this course to run there is a minimum of 3 trainees to attend; if this is not met by the day before the course it may not go ahead and you will need to reschedule.

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Dealing with Difficult People: Dealing with Difficult People Do you eagerly wait to enhance your skills in dealing with difficult people? If so, our Dealing with Difficult People course is designed for you to deal with difficult people at work. Our Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People course. Take the Dealing With Difficult People at Work course right now to advance your skills. Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course Get FREE Tutor Support to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People The Dealing with Difficult People course is your go-to resource for mastering the art of handling challenging individuals. With carefully designed modules, this Dealing with Difficult People course dives deep into understanding difficult behaviors and how to effectively communicate and problem-solve in tough situations. Learn proven techniques to manage interactions with difficult bosses and colleagues through the Dealing with Difficult People course. By the end of this Dealing with Difficult People training, you'll have the confidence and strategies needed to turn seemingly impossible situations into manageable and even positive outcomes. Who is this course for? Dealing with Difficult People: Dealing with Difficult People This Dealing With Difficult People training is appropriate for anybody active in workplace communication, such as executive assistants, sales representatives, or customer service representatives. Requirements Dealing with Difficult People: Dealing with Difficult People To enrol in this Dealing with Difficult People: Dealing with Difficult People Course, students must fulfil the following requirements. To join in our Dealing with Difficult People: Dealing with Difficult People Course, you must have a strong command of the English language. To successfully complete our Dealing with Difficult People: Dealing with Difficult People Course, you must be vivacious and self driven. To complete our Dealing with Difficult People Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Course. Career path Dealing with Difficult People: Dealing with Difficult People The Dealing With Difficult People at Work course is intended to help you obtain the skills, knowledge, and career of your dreams!

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.