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Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Step into the world of retail banking with our carefully designed course, where you'll uncover the key elements of the banking industry. This course gives you a strong foundation, equipping you with a broad understanding of core banking functions, customer service, financial products, and the evolving landscape of the sector. With the banking industry becoming increasingly sophisticated, gaining essential knowledge of everyday banking operations is crucial for anyone keen to pursue a career or enhance their existing expertise in finance. In just a few lessons, you’ll grasp how retail banking fits within the larger financial ecosystem, what services banks offer, and how these services meet the needs of everyday customers. Whether you’re looking to improve your financial literacy or gain an edge in banking roles, this course will provide you with the knowledge to understand key banking processes. With no need for physical attendance, you can complete the course at your own pace from anywhere, ensuring flexibility while learning the vital aspects of retail banking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Banking Module 02: Banking Services Module 03: Categories of Banking Institutions Module 04: Bank Teller Module 05: Bank Accounts and Opening Them Module 06: Mathematics for Bank Tellers Module 07: Bookkeeping and Payment Module 08: Cash Sorting & Counterfeit Identification Module 09: Fraud Handling Module 10: Customer Services Module 11: Banking Risk Management Module 12: Ethics Learning Outcomes Understand diverse banking services and their applications. Demonstrate proficiency in fundamental bank teller responsibilities. Apply mathematical principles tailored for effective banking operations. Acquire skills in cash sorting, counterfeit identification, and fraud handling. Enhance customer service skills within the banking context. Develop a comprehensive understanding of banking risk management and ethics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue a career in retail banking. Those seeking foundational knowledge in banking services. Entry-level professionals in the financial sector. Students with an interest in finance and banking. Career changers aiming for opportunities in the banking industry. Anyone keen on understanding the ethical dimensions of banking. Individuals desiring expertise in cash handling and fraud prevention. Banking enthusiasts looking to enhance customer service skills. Career path Bank Teller Customer Service Representative in Banking Retail Banking Associate Banking Operations Assistant Fraud Prevention Specialist Risk Management Officer in Banking Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Bank tellers play a vital role in the financial sector, managing cash, processing transactions, and providing essential customer service. As the face of the bank, they are responsible for ensuring smooth day-to-day operations, handling deposits, withdrawals, and account queries. This course takes you through the core functions of a bank teller’s responsibilities, helping you grasp the intricacies of everyday banking tasks. With a focus on efficiency, precision, and customer satisfaction, you’ll learn how to manage transactions swiftly while maintaining a high level of professionalism. Beyond the basics, this course explores key banking operations such as verifying customer information, balancing cash drawers, and using banking software systems. Understanding the regulatory environment and maintaining security measures are also critical aspects that will be covered. Whether you're looking to get a foothold in the banking industry or improve your existing skills, this course offers a structured approach to learning the essential processes that make a bank run smoothly. It’s designed to give you a solid foundation in banking operations, preparing you for a variety of roles within financial institutions. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to a Bank Teller Module 02 : Skills and Abilities of a Bank Teller Module 03 : Types of Bank Accounts and Opening Them Module 04 : Mathematics Calculation for Bank Tellers Module 05 : Bookkeeping Guideline and Payment Methods Module 06 : Cash Sorting in an Efficient Way Module 07 : How to Identify Counterfeit Module 08 : Function and Benefits of Currency Recyclers Module 09 : Dealing with Frauds Module 10 : Safety Precautions for ATM (Automated Teller Machine) Module 11 : Customer Services a Bank Teller Can Offer Module 12 : Rights and Obligations According to the UK Law Module 13 : Ethical Issues for a Bank Teller Learning Outcomes: Perform precise mathematical calculations for banking transactions. Recognize and combat counterfeit currency effectively. Demonstrate expertise in efficient cash sorting techniques. Understand various types of bank accounts and the process of opening them. Acquire knowledge of ethical issues and legal obligations in UK banking. Provide exceptional customer service as a bank teller. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank tellers Individuals seeking a career in the banking sector Current bank tellers looking to enhance their skills Anyone interested in the financial industry Students pursuing studies related to finance and banking Job seekers aiming for a position in the banking sector Professionals looking to change their career path to banking Those who want to understand the inner workings of a bank. Career path Bank Teller Customer Service Representative in a Bank Financial Services Advisor Banking Operations Specialist Financial Analyst Compliance Officer in a Bank Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Logistics Management: Logistics Management Course Online The most fruitful way to recognise prospective suppliers and integrate their distributions into your work schedules is to use logistics effectively. You will learn how to handle your supply chain and establish working relationships that will prove profitable to your needs and the vendor. Take the first important step toward a rewarding career in Supply Chain and Logistics Management: Logistics Management by enrolling in our exclusive Logistics Management: Logistics Management Course! The Logistics Management: Logistics Management Course begins with an overview of logistics management: logistics management. The role of the professional logistics manager is also thoroughly discussed. The Logistics Management: Logistics Management course highlights include Logistics Management: Logistics Management Course, the importance of Logistics Management: Logistics Management Course, procurement, processing, delivery procedures, Supply Chain metrics, analysis of logistics performance and much more. Learning Objectives After completing this Logistics Management: Logistics Management Course, you will be able to - Understand logistics management as well as what it entails. Build a strong logistics system. Describe supply chain management and supply chain movement. Know about sourcing, purchasing, and procurement. Explain various distribution networks. Keep track of your supplier relationships. Investigate resource management and planning. Recognize the connection between transportation and logistics. Why choose this Logistics Management: Logistics Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Logistics Management: Logistics Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Logistics Management: Logistics Management Course. Main Course: Level 4 Logistics Management Free Courses included with Logistics Management: Logistics Management course. Course 01: Level 7 Supply Chain Management Course 02: Level 5 Negotiation Skills Course 03: Level 7 Diploma in Facilities Management Course 04: Level 1 Business Management Special Offers of this Logistics Management: Logistics Management Course: This Logistics Management: Logistics Management Course includes a FREE PDF Certificate. Lifetime access to this Logistics Management: Logistics Management Course Instant access to this Logistics Management: Logistics Management Course 24/7 Support Available to this Logistics Management: Logistics Management Course [ Note: Free PDF certificate as soon as completing the Logistics Management: Logistics Management course] Logistics Management: Logistics Management Course Online This Logistics Management: Logistics Management Course consists of 09 modules. Course Curriculum of Logistics Management: Logistics Management Course Module 01: Introduction to Logistics Management Module 02: Logistics, the Supply Chain and Competitive Strategy Module 03: Product Design, Cleaner Production and Packaging Module 04: Sustainable Purchasing and Procurement Module 05: Sustainable Warehousing Module 06: Customer Service and Logistics Module 07: Basic Inventory Planning and Management Module 08: Freight Transport Management Module 09: Reverse Logistics and Recycling Assessment Method of Logistics Management: Logistics Management Course After completing Logistics Management: Logistics Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Logistics Management: Logistics Management Course After completing the Logistics Management: Logistics Management course, you can instantly download your certificate for FREE. Who is this course for? Logistics Management: Logistics Management Course Online This Logistics Management: Logistics Management Course is ideal for everyone. Requirements Logistics Management: Logistics Management Course Online To enrol in this Logistics Management: Logistics Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Logistics Management: Logistics Management Course. Be energetic and self-motivated to complete our Logistics Management Course. Basic computer Skill is required to complete our Logistics Management Course. If you want to enrol in our Logistics Management Course, you must be at least 15 years old. Career path Logistics Management: Logistics Management Course Online Upon successful completion of our Logistics Management: Logistics Management Course, candidates may choose to pursue an extensive range of long-term careers, including: VP Supply Chain Materials Planner Production Planner

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Elevate your expertise in hotel management with our comprehensive course. Master quality management, communication skills, and more. Perfect for aspiring professionals and industry veterans alike. Get recognised with a CPD certificate. Start your journey today!