Hotel Management: Hotel Receptionist and Hospitality Management

Description

If you are interested in pursuing a career in the hotel industry, or if you want to improve your skills as a hotel receptionist, this course is for you. Hotel Management: Hotel Receptionist and Hospitality Management is a comprehensive course that covers all the aspects of working in a hotel, from administration and housekeeping to marketing and customer service.

In this course, you will learn about the different types of hotels, their structure and organisation, and the role of hospitality management in ensuring quality and customer satisfaction. You will also learn about the various departments and functions within a hotel, such as engineering, security, human resources, and food service. You will gain an understanding of how to communicate effectively with guests, colleagues, and other hotel departments, as well as how to handle difficult situations and complaints.

The course will also focus on the specific skills and knowledge required for a hotel receptionist, such as telephone handling, computer skills, brand standards, legal issues, and sales and marketing. You will learn how to perform the standard procedures of hotel reception, such as check-in, check-out, reservations, billing, and guest relations. You will also learn how to create a professional image and cope with stress on the job.

By the end of this course, you will have a solid foundation of hotel management and hospitality skills that will help you succeed in your current or future role as a hotel receptionist. You will also receive a certificate of completion that you can use to demonstrate your competence and enhance your resume.

This Hotel Management: Hotel Receptionist and Hospitality Management Course is suitable for -

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.