11703 Courses

Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers. This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses: Course 1: Phone-Based Customer Service Course 2: Sales: Psychology of Customers Course 3: Customer Analytics Training Course 4: Innovative Customer Service Techniques Course 5: Diploma in Customer Relationship Management (CRM) Course 6: Certificate in Know Your Customer & Customer Due Diligence Course 7: GDPR Certificate Course 8: Customer Service - Representative What's more? Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally CPD QS accredited Certificate of Completion, recorgnised globally Dedicated Expert Support 300 CPD points FREE Assessment Lowest Price Guarantee Worldwide The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction. Are you ready to take the stage? Enrol NOW!!! Customer Service Curricuum Breakdown *** Phone-Based Customer Service *** Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service *** Sales: Psychology of Customers *** Introduction Section 2: Introduction to ASK Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Conclusion *** Customer Analytics Training *** Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion *** Innovative Customer Service Techniques *** Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service *** Diploma in Customer Relationship Management (CRM) *** Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM *** Certificate in Know Your Customer & Customer Due Diligence *** Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance *** GDPR Certificate *** GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations *** Customer Service - Representative *** WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer Service Particularly this Customer Service course is effective for- Compliance Analysts Compliance Managers Analysts / Know Your Client Analysts AML/TF(Anti Money Laundering and Terrorist Financing) Analysts AML/TF Managers Onboarding Analysts Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees). NB: This is not a regulated course. To get qualified, you need to enrol: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements Customer Service There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course. Career path Customer Service After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as; KYC Analyst Fraud Monitoring Associate Investigations Specialist AML Prevention Representative These professionals typically make between £35k to £75k annually in the United Kingdom.

Whether you aspire to become a phlebotomist or seek to enhance your skills in the healthcare field, this course offers a solid foundation for a rewarding career in clinical laboratory work and patient care.

Description Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries. The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and team and how to work under stress. Who is the course for? Anyone who deals with customers on daily basis in any kind of job or business Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Sales Executive/Officer Marketing Executive/Officer Sales Manager Marketing Manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Customer Service Course 00:20:00 Final Exam Final Exam-Customer Service Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Residential Letting This Residential Letting Course aims to provide learners with a solid understanding and insight into the field of property, focusing on the management side of residential lettings. With practical examples throughout the course, this Residential Letting Course will provide a great insight into your role. The Residential Letting Course covers all duties and responsibilities that a good Residential Letting Agent must uphold and follow. By the end of this Residential Letting Course, you'll be familiar with every UK regulation and protocol you'll need to succeed in this market. Enrol on our exclusive Residential Letting Course today to learn everything you need to know about being an excellent letting agent or running a successful letting agency. Why Choose Residential Letting from Us Self-paced course, access available from anywhere. Course developed by industry experts. MCQ quiz after each module to assess your learning. Free PDF certificate as soon as completing the Residential Letting course. Courses are included in this Bundle Course Course 01: Residential Letting Course 02: Construction Project Management Course 03: Property Management Course 04: Property Development Diploma [ Note: Free PDF certificate will provide as soon as completing the Residential Letting course ] Course curriculum of Residential Letting Industry Specialists developed this Residential Letting Course into 10 user-friendly modules/ lectures. Assessment Method of Residential Letting After completing each module of the Residential Letting Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification Method of Residential Letting After completing the MCQ/Assignment assessment for this Residential Letting course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Residential Letting This Residential Letting course is appropriate for- Students Job Seekers Recent graduates Requirements Residential Letting There are no specific requirements for this Residential Letting course because it does not require any advanced knowledge or skills. Career path Residential Letting Certificates Certificate of completion Digital certificate - Included

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Imagine being able to handle every customer's needs and complaints with ease, ensuring they leave with a smile on their face. As a business owner or an employee, excellent customer service is crucial in retaining customers and establishing a positive reputation for your brand. The Customer Service Training course will equip you with the necessary skills to provide exceptional customer service and handle customer complaints effectively. This course covers everything from customer relationship management to problem-solving over the phone, ensuring you can handle any customer service situation. You will learn how to communicate effectively with customers, identify and resolve their complaints, and build long-lasting relationships. By enrolling in this course, you will be equipped with the tools and techniques to deliver exceptional customer service. Enrol in the Customer Service Training course today and take the first step towards becoming a customer service expert. Significance of Customer Service Training in the Workplace: Customer service training is a crucial element for businesses in the UK, as it directly impacts customer satisfaction, brand reputation, and revenue generation. By investing in customer service training, companies can enhance their employees' skills and abilities, leading to improved customer experiences and increased loyalty. Customer Retention and Profit Growth: Increasing customer retention rates by just 5% can result in a 25% to 95% increase in profits (Bain & Company). Purchasing Decisions: 61% of UK consumers have stopped doing business with a brand due to poor customer service (Microsoft). Positive Word-of-Mouth: 77% of satisfied UK customers share their positive experiences, generating increased revenue through referrals (Institute of Customer Service). Cost of Acquiring New Customers: Acquiring a new customer can cost five times more than retaining an existing one (Invesp). Competitive Advantage: Companies with higher customer satisfaction ratings tend to outperform their competitors in revenue and market share (UK Customer Satisfaction Index). In conclusion, customer service training is vital for businesses in the UK workplace, as it directly contributes to customer satisfaction, loyalty, and revenue generation. By investing in customer service training, companies can improve their employees' skills, enhance customer experiences, and ultimately achieve long-term business success. Key Benefits: Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) 14 Days Unconditional Money Back Guarantee Customer Service Course Curriculum Module 01: Introduction to Customer Service Module 02: Characteristics of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate with Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service At the end of the course, learners will be able to: Understand the importance of customer service Demonstrate good customer service skills Manage customer relationships effectively Communicate professionally with customers Handle customer complaints efficiently Solve customer problems over the phone Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Customer Service Training course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? For people seeking employment in the following fields: Sales Representatives Customer Service Retail Assistants Telemarketers Counter Service Receptionists Requirements This Customer Service Training course is open to all, with no formal entry requirements. Career path Popular jobs in this industry: Customer service assistant (£17,000 to £25,000) Customer services manager (£21,000 to £50,000) Retail Assistants (£13,000 to £26,000) Telemarketers (Variable) Front Desk Receptionists (£15,000 to £22,000)

Workplace first aid course will teach you first aid methods and techniques that may come in handy in an emergency at your workplace. This program aims to enable you to take care of a first aid scenario and systematically plan further steps to save someone’s life from a hazardous situation.

Description A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them. Who is the course for? Managers, supervisors and customer service staff, as well as staff in departments, directly deal with customers on daily basis in any kind of job or business. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Customer Service Basics course helps students to work as a company's client interaction and conflict-resolution representatives. Together with experience, you will stand high chances of promotion and ultimately gain the title of manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Mock Exam Mock Exam- Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview By enroling in Phone-Based Customer Service, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Phone-Based Customer Service course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Phone-Based Customer Service course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Phone-Based Customer Service Program. So enrol in our Phone-Based Customer Service course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Phone-Based Customer Service course can improve your Phone-Based Customer Service perspective, regardless of your skill levels in the Phone-Based Customer Service topics you want to master. If you're already a Phone-Based Customer Service expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Phone-Based Customer Service insights that will help you make the most of your time. This Phone-Based Customer Service course will act as a guide for you if you've ever wished to excel at Phone-Based Customer Service. Why Choose Us? After successfully completing the Phone-Based Customer Service Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Phone-Based Customer Service learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Phone-Based Customer Service course at your own pace. Study for the Phone-Based Customer Service course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Phone-Based Customer Service course is a great place to start if you're looking to start a new career in Phone-Based Customer Service field. This training is for anyone interested in gaining in-demand Phone-Based Customer Service proficiency to help launch a career or their business aptitude.  Requirements The Phone-Based Customer Service course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Phone-Based Customer Service, without any fuss. Career Path This Phone-Based Customer Service training will assist you develop your Phone-Based Customer Service ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Phone-Based Customer Service professional story and personalise your path to a new career. Furthermore, developing this Phone-Based Customer Service skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Phone-Based Customer Service Module 1: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service 00:12:00 Mock Exam Mock Exam - Phone-Based Customer Service 00:20:00 Final Exam Final Exam - Phone-Based Customer Service 00:20:00

This course will provide all staff with an awareness of food hygiene. It also covers the recommended yearly refresher in Food Hygiene.