Booking options
£21
£21
On-Demand course
3 days
All levels
Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers.
This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses:
Course 1: Phone-Based Customer Service
Course 2: Sales: Psychology of Customers
Course 3: Customer Analytics Training
Course 4: Innovative Customer Service Techniques
Course 5: Diploma in Customer Relationship Management (CRM)
Course 6: Certificate in Know Your Customer & Customer Due Diligence
Course 7: GDPR Certificate
Course 8: Customer Service - Representative
What's more?
Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally
CPD QS accredited Certificate of Completion, recorgnised globally
Dedicated Expert Support
300 CPD points
FREE Assessment
Lowest Price Guarantee Worldwide
The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction.
Are you ready to take the stage?
Enrol NOW!!!
Customer Service
Curricuum Breakdown
*** Phone-Based Customer Service ***
Module 1: Introduction to Customer Service
Module 2: What's Different about Good Customer Service?
Module 3: Customer Relationship Management
Module 4: Customer Service Communication Strategies
Module 5: Aspects of Phone Etiquette
Module 6: Building Rapport Over the Phone
Module 7: Inbound and Outbound Calls
Module 8: Active Listening and Managing Tough Callers
Module 9: Managing Interoffice Calls and Voicemail
Module 10: Problem Solving over the Phone
Module 11: Intra Organisation Dealings
Module 12: Measuring Customer Service
*** Sales: Psychology of Customers ***
Introduction
Section 2: Introduction to ASK
Section 3 The 'S' of A.S.K. - SERVING
Section 4 The K of A.S.K
Conclusion
*** Customer Analytics Training ***
Section 01: Basics Of Customer Analytics And Customer Life Cycle
Section 02: Customer Onboarding
Section 03: Customer Activation
Section 04: Cross Selling
Section 05: Campaign Life Cycle
Section 06: Conclusion
*** Innovative Customer Service Techniques ***
Section 01: Introduction
Section 02: History of Evolution
Section 03: Customer Service
Section 04: Customer Follow Up
Section 05: Exceeding customer service
Section 06: How to help?
Section 07: Innovative customer service
*** Diploma in Customer Relationship Management (CRM) ***
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Handling Customer Complaints
Module 08: Future of CRM
*** Certificate in Know Your Customer & Customer Due Diligence ***
Module 01: Introduction to KYC
Module 02: Customer Due Diligence
Module 03: AML (Anti-Money Laundering)
Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
Module 05: Regulations to be Complied by Industries
Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance
*** GDPR Certificate ***
GDPR Basics
GDPR Explained
Lawful Basis for Preparation
Rights and Breaches
Responsibilities and Obligations
*** Customer Service - Representative ***
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the 'Helping Field'
Providing 'Concierge' Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money $$$ - Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
'LEAP' Into Customer Service!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
BONUS LECTURE!!! FINAL TIPS!!!
300 CPD hours / points Accredited by CPD Quality Standards
Customer Service
Particularly this Customer Service course is effective for-
Compliance Analysts
Compliance Managers
Analysts / Know Your Client Analysts
AML/TF(Anti Money Laundering and Terrorist Financing) Analysts
AML/TF Managers
Onboarding Analysts
Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).
NB: This is not a regulated course. To get qualified, you need to enrol:
Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence
Customer Service
There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course.
Customer Service
After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;
KYC Analyst
Fraud Monitoring Associate
Investigations Specialist
AML Prevention Representative
These professionals typically make between £35k to £75k annually in the United Kingdom.
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...