Description

Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers.

This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses:

Course 1: Phone-Based Customer Service

Course 2: Sales: Psychology of Customers

Course 3: Customer Analytics Training

Course 4: Innovative Customer Service Techniques

Course 5: Diploma in Customer Relationship Management (CRM)

Course 6: Certificate in Know Your Customer & Customer Due Diligence

Course 7: GDPR Certificate

Course 8: Customer Service - Representative

What's more?

Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally

CPD QS accredited Certificate of Completion, recorgnised globally

Dedicated Expert Support

300 CPD points

FREE Assessment

Lowest Price Guarantee Worldwide

The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction.

Are you ready to take the stage?

Enrol NOW!!!

Customer Service

Curricuum Breakdown

*** Phone-Based Customer Service ***

Module 1: Introduction to Customer Service

Module 2: What's Different about Good Customer Service?

Module 3: Customer Relationship Management

Module 4: Customer Service Communication Strategies

Module 5: Aspects of Phone Etiquette

Module 6: Building Rapport Over the Phone

Module 7: Inbound and Outbound Calls

Module 8: Active Listening and Managing Tough Callers

Module 9: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

*** Sales: Psychology of Customers ***

Introduction

Section 2: Introduction to ASK

Section 3 The 'S' of A.S.K. - SERVING

Section 4 The K of A.S.K

Conclusion

*** Customer Analytics Training ***

Section 01: Basics Of Customer Analytics And Customer Life Cycle

Section 02: Customer Onboarding

Section 03: Customer Activation

Section 04: Cross Selling

Section 05: Campaign Life Cycle

Section 06: Conclusion

*** Innovative Customer Service Techniques ***

Section 01: Introduction

Section 02: History of Evolution

Section 03: Customer Service

Section 04: Customer Follow Up

Section 05: Exceeding customer service

Section 06: How to help?

Section 07: Innovative customer service

*** Diploma in Customer Relationship Management (CRM) ***

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

*** Certificate in Know Your Customer & Customer Due Diligence ***

Module 01: Introduction to KYC

Module 02: Customer Due Diligence

Module 03: AML (Anti-Money Laundering)

Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom

Module 05: Regulations to be Complied by Industries

Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

*** GDPR Certificate ***

GDPR Basics

GDPR Explained

Lawful Basis for Preparation

Rights and Breaches

Responsibilities and Obligations

*** Customer Service - Representative ***

WHY Customer Service Is CRITICAL To Your Business!

Good Isn't Good Enough!

We Are ALL in the 'Helping Field'

Providing 'Concierge' Level Of Service

The 5 Tenets Of TQM

How To Boost Customer Satisfaction

How To Avoid The 10 Deadly Sins Of Customer Service!

More Money $$$ - Through Customer Retention

How Much Is A Customer Worth? $$$

Do You Understand Your Customer?

Dealing With Difficult Customers

'LEAP' Into Customer Service!

Exceptional Phone Service

WHY Customers Buy From YOU! $$$

BONUS LECTURE!!! FINAL TIPS!!!

CPD

300 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Customer Service

Particularly this Customer Service course is effective for-

Compliance Analysts

Compliance Managers

Analysts / Know Your Client Analysts

AML/TF(Anti Money Laundering and Terrorist Financing) Analysts

AML/TF Managers

Onboarding Analysts

Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).

NB: This is not a regulated course. To get qualified, you need to enrol:

Level 2 Certificate in Principles of Customer Service

Level 3 Certificate in Principles of Customer Service

Level 3 Diploma in Customer Service (RQF)

Certificate in Know Your Customer & Customer Due Diligence

Requirements

Customer Service

There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course.

Career path

Customer Service

After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;

KYC Analyst

Fraud Monitoring Associate

Investigations Specialist

AML Prevention Representative

These professionals typically make between £35k to £75k annually in the United Kingdom.

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Customer Service Symphony Course

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