11704 Courses

Course Description Get instant knowledge from this bite-sized Intermediate Change Management: Part 2 course. This course is very short and you can complete it within a very short time. In this Intermediate Change Management: Part 2 course you will get fundamental ideas of change management, the key understanding of crisis management, conflict management and so on. Enrol in this course today and start your instant first step towards learning about human resource management. Learn faster for instant implementation. Learning Outcome Familiarise with human resource management Understand crisis management Gain in-depth knowledge of conflict management Deepen your understanding of attention management How Much Do Change Managers Earn? Senior - £93,000 (Apprx.) Average - £59,000 (Apprx.) Starting - £37,000 (Apprx.) Requirement Our Intermediate Change Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Intermediate Change Management: Part 2 Module 01: Human Resource Management 00:17:00 Module 02: Crisis Management 00:25:00 Module 03: Conflict Management 00:14:00 Module 04: Attention Management 00:32:00 Assignment Assignment - Intermediate Change Management: Part 2 00:00:00

Overview By enroling in Residential Lettings Course, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Residential Lettings Course course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Residential Lettings Course course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Residential Lettings Course Program. So enrol in our Residential Lettings Course course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Residential Lettings Course course can improve your Residential Lettings Course perspective, regardless of your skill levels in the Residential Lettings Course topics you want to master. If you're already a Residential Lettings Course expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Residential Lettings Course insights that will help you make the most of your time. This Residential Lettings Course course will act as a guide for you if you've ever wished to excel at Residential Lettings Course. Why Choose Us? After successfully completing the Residential Lettings Course Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Residential Lettings Course learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Residential Lettings Course course at your own pace. Study for the Residential Lettings Course course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Residential Lettings Course course is a great place to start if you're looking to start a new career in Residential Lettings Course field. This training is for anyone interested in gaining in-demand Residential Lettings Course proficiency to help launch a career or their business aptitude.  Requirements The Residential Lettings Course course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Residential Lettings Course, without any fuss. Career Path This Residential Lettings Course training will assist you develop your Residential Lettings Course ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Residential Lettings Course professional story and personalise your path to a new career. Furthermore, developing this Residential Lettings Course skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Residential Lettings Course A Look Inside a Letting Agency 00:22:00 Keeping Tenants Long Term 00:12:00 Legal Requirements for Letting Agents 00:20:00 Listing Properties and Marketing 00:25:00 Operating Cost 00:17:00 The Letting Process and Tenancy Agreement 00:32:00 The Property Management Process 00:33:00

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

Overview By enroling in Customer Service & Environment, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Customer Service & Environment course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Customer Service & Environment course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Customer Service & Environment Program. So enrol in our Customer Service & Environment course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Customer Service & Environment course can improve your Customer Service & Environment perspective, regardless of your skill levels in the Customer Service & Environment topics you want to master. If you're already a Customer Service & Environment expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service & Environment insights that will help you make the most of your time. This Customer Service & Environment course will act as a guide for you if you've ever wished to excel at Customer Service & Environment. Why Choose Us? After successfully completing the Customer Service & Environment Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Customer Service & Environment learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Customer Service & Environment course at your own pace. Study for the Customer Service & Environment course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Customer Service & Environment course is a great place to start if you're looking to start a new career in Customer Service & Environment field. This training is for anyone interested in gaining in-demand Customer Service & Environment proficiency to help launch a career or their business aptitude.  Requirements The Customer Service & Environment course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service & Environment, without any fuss. Career Path This Customer Service & Environment training will assist you develop your Customer Service & Environment ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service & Environment professional story and personalise your path to a new career. Furthermore, developing this Customer Service & Environment skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Course Description Get instant knowledge from this bite-sized Construction Management Part - 4 course. This course is very short and you can complete it within a very short time. In this Construction Management Part - 4 course you will get fundamental ideas of construction management, the key strategy of risk management, value management and so on. Enrol in this course today and start your instant first step towards human resources management. Learn faster for instant implementation. Learning Outcome Familiarise with human resources management Understand risk and value management Gain in-depth knowledge of the communications, information and documentation of construction Deepen your understanding of health and safety in construction management How Much Do Construction Managers Earn? Senior - £89,000 (Apprx.) Average - £59,000 (Apprx.) Starting - £38,000 (Apprx.) Requirement Our Construction Management Part - 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Construction Management Part - 4 Human Resources Management 00:19:00 Risk and Value Management 00:18:00 Communications, Information and Documentation of Construction 00:21:00 Health and Safety in Construction Management 00:22:00 Assignment Assignment - Construction Management Part - 4 00:00:00

Overview By enroling in Foot Dermatology Diploma, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Foot Dermatology Diploma course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Foot Dermatology Diploma course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Foot Dermatology Diploma Program. So enrol in our Foot Dermatology Diploma course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Foot Dermatology Diploma course can improve your Foot Dermatology Diploma perspective, regardless of your skill levels in the Foot Dermatology Diploma topics you want to master. If you're already a Foot Dermatology Diploma expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Foot Dermatology Diploma insights that will help you make the most of your time. This Foot Dermatology Diploma course will act as a guide for you if you've ever wished to excel at Foot Dermatology Diploma. Why Choose Us? This course is accredited by the CPD Quality Standards. Lifetime access to the whole collection of the learning materials. Online test with immediate results. Enroling in the course has no additional cost. You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Will I Receive A Certificate Of Completion? Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. Who Is This Course For? This Foot Dermatology Diploma course is a great place to start if you're looking to start a new career in Foot Dermatology Diploma field. This training is for anyone interested in gaining in-demand Foot Dermatology Diploma proficiency to help launch a career or their business aptitude.  Requirements The Foot Dermatology Diploma course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Foot Dermatology Diploma, without any fuss. Career Path This Foot Dermatology Diploma training will assist you develop your Foot Dermatology Diploma ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Foot Dermatology Diploma professional story and personalise your path to a new career. Furthermore, developing this Foot Dermatology Diploma skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Order Your Certificate To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: Course Curriculum Foot Dermatology Diploma Module 01: A Comprehensive Introduction to FHP 00:18:00 Module 02: Anatomy and Physiology of Foot 00:35:00 Module 03: Systems in the Foot 00:35:00 Module 04: Foot Dermatology 00:29:00 Module 05: Examination and Diagnosis in Clinical Management 00:33:00 Module 06: Podiatry Equipment and Instrument 00:59:00 Module 07: Foot Disorders 00:36:00 Module 08: Treating Foot Disorders 00:40:00 Module 09: Diseases of the Nail and Their Treatment 00:44:00 Module 10: Management of High-Risk Patients 00:25:00 Module 11: Diabetic Foot 00:40:00 Module 12: Pedicure 00:29:00 Module 13: Reflexology 00:35:00 Mock Exam Mock Exam - Foot Dermatology Diploma 00:20:00 Final Exam Final Exam - Foot Dermatology Diploma 00:20:00 Order Your Certificate Order Your Certificate 00:00:00

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Overview By enroling in Customer Service Executive, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Customer Service Executive course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Customer Service Executive course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Customer Service Executive Program. So enrol in our Customer Service Executive course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Customer Service Executive course can improve your Customer Service Executive perspective, regardless of your skill levels in the Customer Service Executive topics you want to master. If you're already a Customer Service Executive expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service Executive insights that will help you make the most of your time. This Customer Service Executive course will act as a guide for you if you've ever wished to excel at Customer Service Executive. Why Choose Us? This course is accredited by the CPD Quality Standards. Lifetime access to the whole collection of the learning materials. Online test with immediate results. Enroling in the course has no additional cost. You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Certificate of Achievement Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. Who Is This Course For? This Customer Service Executive course is a great place to start if you're looking to start a new career in Customer Service Executive field. This training is for anyone interested in gaining in-demand Customer Service Executive proficiency to help launch a career or their business aptitude.  Requirements The Customer Service Executive course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service Executive, without any fuss. Career Path This Customer Service Executive training will assist you develop your Customer Service Executive ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service Executive professional story and personalise your path to a new career. Furthermore, developing this Customer Service Executive skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Order Your Certificate To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: Course Curriculum Customer Service Executive Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Order Your Certificate Order Your Certificate 00:00:00