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Customer Service Skills Course
By iStudy UK
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
31 hours
All levels
Description
Interactive Course for Prospective Customer Service Provider
Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence.
Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered.
This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course.
Course Highlights
Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Customer Service Skills Course
Lifetime access to the course
No hidden fees or exam charges
CPD Accredited certification on successful completion
Full Tutor support on weekdays (Monday - Friday)
Efficient exam system, assessment and instant results
Download Printable PDF certificate immediately after completion
Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
Customer Service | |||
Introduction To Customer Service | FREE | 00:15:00 | |
The Power of Positive Thinking in Customer Service | FREE | 00:30:00 | |
Types of Difficult Customers and How to Help them | 01:00:00 | ||
How to Deal with Difficult Customers | 00:30:00 | ||
Conclusion | 00:15:00 | ||
Customer Service Basics | |||
Customer Service Skills Training Templates | FREE | 01:00:00 | |
Customer Service & Retention Checklist | FREE | 01:00:00 | |
Customer Service Checklist | 01:00:00 | ||
Customer Service Skills | |||
First Lesson | 00:30:00 | ||
Second Lesson | 01:00:00 | ||
Third Lesson | 00:30:00 | ||
Fourth Lesson | 00:30:00 | ||
Fifth Lesson | 01:00:00 | ||
Microsoft Word | |||
Module One - Getting Started | FREE | 00:30:00 | |
Module Two - Opening Word | FREE | 01:00:00 | |
Module Three - Working with the Interface | 01:00:00 | ||
Module Four - Your First Document | 01:00:00 | ||
Module Five - Basic Editing Tasks | 01:00:00 | ||
Module Six - Basic Formatting Tasks | 01:00:00 | ||
Module Seven - Formatting Paragraphs | 01:00:00 | ||
Module Eight - Advanced Formatting Tasks | 01:00:00 | ||
Module Nine - Working with Styles | 01:00:00 | ||
Module Ten - Formatting the Page | 01:00:00 | ||
Module Eleven - Sharing Your Document | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Microsoft Excel | |||
Module One - Getting Started | FREE | 00:30:00 | |
Module Two - Opening Excel | FREE | 01:00:00 | |
Module Three - Working with the Interface | 01:00:00 | ||
Module Four - Your First Worksheet | 01:00:00 | ||
Module Five - Viewing Excel Data | 01:00:00 | ||
Module Six - Building Formulas | 01:00:00 | ||
Module Seven - Using Excel Functions | 01:00:00 | ||
Module Eight - Using Quick Analysis | 01:00:00 | ||
Module Nine - Formatting Your Data | 01:00:00 | ||
Module Ten - Using Styles, Themes, and Effects | 01:00:00 | ||
Module Eleven - Printing and Sharing Your Workbook | 01:00:00 | ||
Module Twelve - Wrapping Up | 01:00:00 | ||
Mock Exam | |||
Final Exam |
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