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High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience. The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed. The objectives of the workshop are to: Provide a clear understanding of the role and purpose of specifications Present a framework for organising and producing specifications Define the key steps involved in creating effective specifications Demonstrate methods for assisting in defining requirements Provide tools and techniques for scoping and structuring specifications Show the role of specifications in managing variations and changes to scope Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled DAY ONE 1 Introduction Review of course objectives Review of participants' needs and objectives 2 Creating effective specifications The role of specifications in communicating requirements The costs, benefits and qualities of effective specifications Understanding the differences between verbal and written communication The five key steps of 'POWER' writing: prepare-organise-write-edit-release Exercise: qualities of an effective specification 3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract Designing the specifications required; applying BS 7373 Defining the purpose, readership and title of each document Effective procedures for writing, issuing and controlling specifications The roles and responsibilities of the key players Understanding contracts; the contractual role of the specification Integrating and balancing the technical and commercial requirements Writing specifications to achieve the appropriate contract risk strategy Deciding how to specify: when to use functional and technical specifications The role of specifications in managing variations and changes to scope 4 Case study 1 Teams review a typical project scenario and identify the implications for the specification Feedback and discussion 5 Step 2: Organising the specification content Defining the need and establishing user requirements Deciding what issues the specification should cover Scoping techniques: scope maps, check lists, structured brainstorming Clarifying priorities: separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, QFD, Pareto analysis 6 Case study 2 Teams apply the scoping techniques to develop the outline contents for a specification Feedback and discussion DAY TWO 7 Step 2: Organising the specification content (cont) Deciding what goes where; typical contents and layout for a specification The three main segments: introductory, key and supporting Creating and using model forms: the sections and sub-sections Detailed contents of each sub-section Tools and techniques for outlining and structuring specifications 8 Case study 3 Teams develop the detailed specification contents using a model form Feedback and discussion 9 Step 3: Writing the specification The challenges of written communication Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Problem words; will, shall, must, etc; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity Being concise and ensuring clarity Choosing and using graphics to best effect Exercises and examples 10 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 11 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 12 Course review and action planning What actions should be implemented to improve specifications? Conclusion

The I Am In Print duo enter the third year of their international I Am Writing competitions which run from Monday 15 April to Tuesday 28 May! Spanning seven genres for various audiences, the genres are split as follows:- Children's hosts three categories:- Picture Books, Middle Grade, Young Adult Adult fiction has four genres:- Crime / Thriller, Historical, Romance, Science-fiction / Fantasy Success!Over the past two years representation has been offered to multiple writers as a result of entering and publishing deals secured. Some books are even out in the wild now with more to follow! A handful of our success stories can be shown on the I Am In Print website.SponsorshipThere are a limited number of free places available upon application for low income writers, full-time carers and discounted entries available upon application for under-represented writers and students in full-time education. Funding these places is only possible through sponsorship. If you would like to help us keep these competitions as accessible and diverse as possible, and provide a place to writers who would otherwise find it financially difficult to enter, and help under-represented writers have a chance to find their rightful place on a bookshelf, please donate by clicking the Book button! Thank you. We, and the writers you sponsor, are extremely grateful. What's special about the I Am Writing Competitions? * To ensure that more genres have an opportunity, there are seven competitions to choose from * Each genre is judged by a professional literary agent / publisher as the sole reader - so an agent or publisher reads all entries in their category! We do not use readers to narrow down the entries before they reach the judge. The agent / publisher judge for your chosen genre of entry will therefore read every text sample, making this competition very unique. * This year for the first time, each competition will have its own shortlist, giving more writers the opportunity to receive praise for their writing skills. * The entry fee is kept as low as possible at £13 per entry. In order to be as transparent as possible, where the money for your entry goes is summarised on the I Am In Print website. * The winner of each genre receives a cash prize and an online Agent121 feedback meeting. Second and third prizes win an online Agent121 feedback session too! And remember, you can enter the competitions too if you have a book you'd like to share. Visit our website for full details.Thank you.Elane & SarahCo-Founders I Am In Print / I Am Writing CompetitionsSupport a writer - Sponsor a place by clicking the Book button. Thank you so much in advance for your kindness. Your sponsorship really will enable a writer to take part, helping us make the I Am Writing Competitions as accessible and diverse as possible. Your kindness is a wonderful thing and we are very grateful.

Sales techniques start in knowing your customers and to be able to recognize what your products and services should target. It is very important to communicate well also to allow your products and services known to your target market. It will be very difficult to become an effective commercial sales expert but if you start right now, you will surely be able to become an effective sales specialist. This course specifically focuses on the improvement of your sales and how you should accelerate it. It will also cover the strategies and ways to use and be able to get the attention of your potential clients and communicate with them effectively what you are offering. In this course, you will be able to become a great sales specialist by conquering the difficulties of the sales industry and knowing the appropriate techniques for the way forward. Course Highlights Online Sales Techniques is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Sales Techniques into 4 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Sales Techniques Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Online Sales Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Sales Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Reference Books Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Final Exam

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Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Hospital Receptionist & Secretary will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Hospital Receptionist & Secretary will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Hospital Receptionist & Secretary will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Hospital Receptionist & Secretary, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Hospital Receptionist & Secretary Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Hospital Receptionist & Secretary Bundle Course Course 01: Hospital Receptionist & Secretary Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Mental Health Support Worker Course 08: Workplace Stress Management Course 09: Level 2 Award in Job Search and Interview Skills Course 10: Anger Management ***Others Included of Hospital Receptionist & Secretary Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Hospital Receptionist & Secretary course] Detailed course curriculum of the Hospital Receptionist & Secretary: Module 01: The National Health Service Module 02: Patient (Customer) Care Module 03: Communication Module 04: Law, Ethics and Medicine Module 05: Health & Safety in a Clinical Environment Module 06: Practical Reception Skills in General Practice Module 07: The Hospital Service Module 08: Private Medicine Module 09: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- Assessment Method After completing each module of the Hospital Receptionist & Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Hospital Receptionist & Secretary course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Hospital Receptionist & Secretary is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Hospital Receptionist & Secretary because it does not require any advanced knowledge or skills. Career path After completing this Hospital Receptionist & Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

Stress Management Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Stress: Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Stress: Stress Managementcourse will help you succeed when dealing with stress and eventually overcoming stressful situations. This Stress: Stress Management course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of the Stress: Stress Management course, you will better understand stress management and how to apply it in real life to become stress-free. ***Courses are included in this Stress Management Bundle Course Course 01: Stress Management Course 02: Manual Handling Course Course 03: Anger Management Course 04: Recruitment Consultant Diploma Course 05: Dealing With Difficult People Course 06: Report Writing Course Course 07: Level 5 Mental Health First Aid Certification Course 08: Working at Height Training Course Course 09: RIDDOR Training Course 10: Equality and Diversity Course 11: Facilities Management Diploma [ Note: Free PDF certificate as soon as completing the Stress: Stress Management course] Detailed course curriculum of this Stress: Stress Management Course: Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma Assessment Method After completing each module of the Stress: Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stress: Stress Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Stress: Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Grief is a common human experience. Nearly everyone will experience the loss of a loved one at some point in their lives, which often leads to the need for grief counselling and support. Learn the human emotions and how to navigate the challenging terrain of bereavement. Gain the skills and knowledge needed to provide empathetic guidance through difficult times, and develop a deep understanding of ethical considerations in grief counselling practice. This course will equip you to make a meaningful difference in the lives of those grappling with loss, and prepare you for a rewarding career in the field of counselling and support. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Concept of Counselling. Module 02 : Bereavement and Grief in Life. Module 03 : When Does Grief Begin. Module 04 : Effect of Sudden Death. Module 05 : Mourning Specific Losses. Module 06 : Complicated Grief Reactions Part 1. Module 07 : Complicated Grief Reactions Part 2. Module 08 : Special Issues in Grief. Module 09 : Children and Grief. Module 10 : Professional Help for Adults. Module 11: Grief Counselling and Grief Resolution. Module 12 : Ethical Issues in Grief Counselling Practice. Learning Outcomes: Understand the complex nature of grief and its impact on individuals. Identify the various stages and triggers of grief without naming them. Develop effective strategies for helping individuals cope with sudden loss. Learn to address and support people through specific types of losses. Recognize and address complicated grief reactions discreetly. Gain insight into ethical considerations for grief counselling practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Counsellors and therapists seeking to specialise in grief support. Healthcare professionals desiring a deeper understanding of grief. Educators looking to support students and colleagues dealing with loss. Individuals interested in volunteering for grief support organisations. Social workers aiming to enhance their skills in supporting clients. Anyone seeking to provide emotional guidance to those in need. Career path Grief Counselor Bereavement Support Specialist Hospice Care Worker School Counsellor Social Worker Mental Health Therapist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Description Different tools of MS Office make any difficult work very easy. Yammer is one of those tools that perform as a social network within the organizations through its different features. Do you want to its vivid use and how to perform with this tool? If your answer is yes, you may roam at our MS Office 365 Yammer course. It may navigate you to learn the proper things. The MS Office 365 Yammer course incorporates some basic uses of Yammer providing the proper knowledge to the learners about how to use. It incorporates the feature of group work, files sharing, recover feedback, cut back on meetings, and email chains to connect the people collaboratively within the organization. At the end of the course, you can learn how to use it effectively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Office 365 Yammer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Office 365 Yammer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Working with Yammer in Office 365 Overview of Yammer 00:03:00 Navigating Yammer 00:04:00 Editing Your Yammer Profile 00:05:00 Working with Conversations 00:05:00 Managing Conversations 00:07:00 Working with Groups 00:08:00 Connecting to an External Newtork 00:08:00 Working with Messages 00:05:00 Managing Messages 00:07:00 Chatting with Online Now 00:08:00 Creating a Poll, Praise, or Announcment 00:08:00 Searching in Yammer 00:07:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Supervision plays a vital role in ensuring high-quality care for service users in the growing adult care sector. The Impact of Well-being on Performance in Supervision in Adult Care course offers a comprehensive understanding of how well-being affects performance and the strategies needed to foster a positive work environment. Our Supervision in Adult Care course will provide participants with the necessary tools to create a supportive and inclusive atmosphere in their workplace, benefiting both employees and service users. Learning Outcomes: Understand the principles, purpose, and scope of Supervision in Adult Care. Analyse various theories and models related to well-being and performance. Implement activities and processes to promote well-being on supervision in adult care. Identify internal and external factors influencing well-being and performance. Address power imbalance issues within Supervision in Adult Care settings. Evaluate the impact of well-being on performance on Supervision in Adult Care. Apply strategies to support and maintain well-being in supervision practices. Enhance overall effectiveness of Supervision in Adult Care through improved well-being. The problem many adult care supervisors face is the challenge of maintaining well-being while meeting the demands of their role. Balancing the needs of service users with the well-being of staff can be difficult, especially when factors such as power imbalances come into play. The Supervision in Adult Care course addresses these challenges and explores the impact of internal and external factors on well-being. This Supervision in Adult Care course promises to enhance the performance and effectiveness of those in supervisory roles within adult care settings. By understanding the relationship between well-being and performance, supervisors can make informed decisions leading to better outcomes for staff and service users. Whether you're an experienced professional or just started Supervision in Adult Care, our course will equip you with the knowledge and skills to positively impact your workplace. So don't miss this opportunity to improve the quality of care and supervision in your organisation - enrol today! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for individuals working in, or aspiring to work in, the adult care sector, particularly those in supervisory or managerial roles. It is suitable for care home managers, social workers, healthcare professionals, and support staff who are keen to improve their understanding of the impact of well-being on performance as a Supervision in Adult Care. By completing this Supervision in Adult Care course, participants will gain valuable insights into promoting well-being, addressing power imbalances, and enhancing the overall effectiveness of adult care supervision. Career path Adult Care Home Manager - £30-50k/year Social Worker - £24-40k/year Senior Care Support Worker - £20-30k/year Healthcare Manager - £30-55k/year Well-being Coordinator - £20-35k/year