28808 Courses

Discover the fundamentals of Small Modular Reactor (SMR) operations and design with EnergyEdge. Gain insights into clean energy solutions for a sustainable future. Enroll now!

Craft 3D jewellery on this one day intermediate silver clay boxes and beads class in Edinburgh City Centre

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description Our Class 1 (Category C + E) – 16 Hours – For Class 2 Holders Driver Training course is specifically designed for those who already have a Class 2 driving licence and want to upgrade it to Class 1 level. This course will give you all the skills and knowledge to move from a smaller Class 2 vehicle up to a Class 1 vehicle. Therefore it is perfect for anyone who is looking to increase their skills, improve their CV or progress in their career. About this Class 1 (Category C + E) – 16 Hours course One to one training with our experienced instructors Training vehicle is provided for you 16 hours training Test route training In addition, we book your test for: On Road Practical Test – £115 Reversing Test – £40 CPC Module 4 – £55 What does the Class 1 (Category C + E) – 16 Hours course cover? During the course, you will learn: All about the vehicle and the differences between Class 1 and Class 2 Reversing manoeuvres How to drive safely on the road amongst other vehicles How to make sure the vehicle is loaded safely and securely How to prevent trafficking of illegal immigrants and other criminality How to assess and deal with emergency situations What will I gain from this training? Experience on the road before you take your test An understanding of everything you need to know about being a Class 1 HGV driver Do you have questions about lorry driver training? If you have any questions about HGV training you can find out more on our FAQs page. You can also, contact us to talk to a member of our team. Why choose to learn with Hartlip HGV Driving School? You can learn with confidence here at Hartlip HGV, with our 10 years’ experience with HGVs you can be reassured that you are in safe hands. There are hundreds of thousands of vacancies UK-wide in the haulage industry and a great earning potential of up to £50,000 so get started on your HGV Professional Driving journey now. Book your course now or call us for more information. Find out more on gov.uk about becoming an HGV driver.

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

About this training course This highly interactive 5-day training is aimed at those who wish to take their E&P accounting skills to a more advanced level than our introductory course, E&P Accounting - Level 1, and our intermediate course, E&P Accounting - Level 2. It will help equip you for more demanding analytical roles within your organisation. Training Objectives After the completion of this training course, participants will be able to: Carry out and manage the day-to-day financial accounting activities associated with participation in E&P joint ventures Prepare, analyse and present information for effective financial reporting Understand the impact of a comprehensive range of activities on the financial statements of an upstream oil and gas company Practically apply IFRS in accounting for a wide range of typical oil and gas industry activities Target Audience This is an advanced level course designed for: those who have already attended E&P Accounting - Level 1 and E&P Accounting - Level 2, or those who can demonstrate, by a combination of relevant experience and previous study, sufficient prior knowledge to contribute and benefit from attending this workshop Course Level Advanced Training Methods Training Method - Scenario Based Learning Learning centers around highly realistic E&P company scenarios. A computer-based simulation is used to plan, record and report the progress of your company through several years of international E&P activities. Teams of 2 - 3 people participate in the financial management of these activities, including Operator and Non-operator accounting, recording of transactions, updating of financial statements and analysis of results. The highly interactive laptop-based scenario approach will enable you to follow the impact of each activity from initiation through to final results and analysis of company performance. You will need to bring with you to the course your own laptop PC with MS Excel™ pre-installed. Prior knowledge of spreadsheet techniques is assumed. Trainer will provide various Excel files which participants may retain at the end of the course. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 25. Trainer Your expert course leader has more than 30 years of experience in the international oil and gas industry, covering all areas of Finance and Audit, including involvement in Commercial roles. During her 19 years with ENI she worked in Italy, Netherlands, Egypt and UK and was CFO for 2 major ENI subsidiaries. She has delivered training courses in Accounting, Audit, Economics and Commercial topics in many Countries. She has a Degree in Economics & Accounting and is a Certified Chartered Accountant. She is also a Chartered Auditor and an International Petroleum Negotiator. Outside of work, she is inspired by the beauty of nature and art, helping disadvantaged people, sports (football, golf) and her cat. Courses Delivered Internationally: E&P Accounting, Auditing in the Oil & Gas Industry Cost Control & Budgeting Introduction to the Oil & Gas Industry Petroleum Project Economics Contracts Strategy International O&G Exploitation Contracts POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Front End Loading (FEL) is a methodology that takes a deliberate approach to capital project planning. Where traditional project plans seek to help an operator reach production targets and budgets, FEL methodology aligns an operator's technical and business goals to create a more comprehensive development plan. The FEL approach increases project definition and lowers risk to positively impact total investment costs and return on investment. Training Objectives Upon completion of this course, participants will be able to: Learn the methods applied for Pre-FEL and FEL process Understand the importance of FEL, FEL stages; visualisation, conceptualisation, definition Uncover how to apply project management during FEL Determine risk management in the FEL process Understand benchmarking & value improving practices   Target Audience The course is recommended for anyone who wish to gain in-depth knowledge and understanding of the importance of Front-End Loading and how to apply Front End Loading best practices, including: Team Leaders Senior Managers (Line and Function) Project Managers Development Engineers Graduate Engineers Quality Assurance Engineers Key Contractor's Management FEED engineers Design engineers Mechanical engineers Process engineers   Course Level Basic or Foundation Trainer Your expert course leader is a subsea pipeline consultant with extensive experience in the design, construction, and installation of subsea pipelines for the oil and gas industry. As a consultant, he provides technical expertise and support to clients on all aspects of subsea pipeline projects, from the initial planning and design phase through to construction and commissioning. He is knowledgeable about industry standards, regulations, and best practices for subsea pipelines, and works closely with clients to ensure that projects are delivered safely, on time, and within budget. He has over thirty years' experience in early concept and front-end studies for the initiation of numerous high value upstream oil and gas projects worldwide. He has worked for both Operating Companies and Consultants managing the FEL process for complex, multi-discipline and technically challenging concepts, combining both his technical and project management skills. He has been working with companies like ExxonMobil, Quantum Power, North Caspian Operating Company, OMV Petrom, Port Meridian, BG Group, and etc.   POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This Advanced Hairdressing Course is aimed at qualified stylists looking to develop more advanced skills whilst working towards an internationally recognised qualification. You’ll receive training on creative cutting, advanced colour techniques, colour correction, creative long hair styling and some creative barbering techniques.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals such as PC, desktop, and help desk technicians who have experience supporting PC hardware who wish to make the transition to become server hardware and support specialists. This course is also designed for existing server managers who are preparing to take the CompTIA Server+ Exam SKO-005. Overview Upon successful completion of this course, you will be able to perform the duties of a server administrator. In this course, you will: - Manage server hardware. - Install server hardware and operating systems. - Configure networking hardware and protocols. - Perform basic server configuration tasks. - Create a virtual server environment. - Administer servers. - Implement server storage solutions. - Secure the server. - Plan and test disaster recovery. - Troubleshoot server issues. This course can also benefit you if you are preparing to take the CompTIA Server+ examination (Exam SK0-004). This course builds on existing professional experience with personal computer hardware support to present the next tier of skills & concepts students will use on the job when administering any type of network server. 1 - Outline Lesson 1: Understanding Server Administration Concepts Lesson 2: Understanding Virtualization and Cloud Computing Lesson 3: Understanding Physical and Network Security Concepts Lesson 4: Managing Physical Assets Lesson 5: Managing Server Hardware Lesson 6: Configuring Storage Management Lesson 7: Installing and Configuring an Operating System Lesson 8: Troubleshooting OS, Application, and Network Configurations Lesson 9: Managing Post-Installation Administrative Tasks Lesson 10: Managing Data Security Lesson 11: Managing Service and Data Availability Lesson 12: Decommissioning Servers Additional course details: Nexus Humans CompTIA Server Plus Certification (Exam SKO-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Server Plus Certification (Exam SKO-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.