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6695 Wellbeing courses in Rhyl delivered On Demand

Dealing with Angry or Rude Customers

By Ideas Into Action

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Dealing with Angry or Rude Customers
Delivered Online On Demand
£5.55

Mandatory Refresher Training

5.0(1)

By Empower UK Employment Training

Enhance your professional skills in Health & Care with our Mandatory Refresher Training. Covering critical areas from First Aid to Mental Health, this training is designed to update and deepen your knowledge in Health Care settings. Ensure compliance and excellence in Care with our comprehensive course offerings. Learning Outcomes Administer effective First Aid as a Health Care professional. Apply specialised paediatric First Aid techniques in Care settings. Understand comprehensive Care Certificate standards for Health & Care. Advance in Health & Care with a Level 3 Diploma in Health & Social Care. Fulfill Duty of Care obligations with updated practices. Enhance communication within Health Care settings. Manage information securely and efficiently in Care environments. Implement robust infection control protocols in Health & Care. Promote equality and inclusion within Care settings. Adopt person-centred approaches to improve Care quality. Address mental health issues with confidence in Health Care. This Mandatory Refresher Training Bundle comes up with the following courses:Course 01: First Aid at Work Essentials of First Aid in Health & Care: Equip Health Care professionals with the skills necessary to respond to emergencies effectively. Course 02: Paediatric First Aid Specialised First Aid for Children: Focus on paediatric emergencies and preventative measures in Care settings. Course 03: Care Certificate Foundations of Professional Care: Standardized training fulfilling the Care Certificate requirements to ensure high-quality Health & Care services. Course 04: Level 3 Diploma in Health & Social Care Advanced Practices in Health & Care: Enhance your qualifications with advanced knowledge crucial for Health & Care professionals. Course 05: Duty of Care Ethical and Legal Practices in Care: Understand and apply Duty of Care to safeguard and promote the interests of those receiving Care. Course 06: Communication in Care Settings Effective Communication Techniques: Master communication skills to improve interactions and understanding within Health Care environments. Course 07: Information Handling in Care Settings Confidentiality and Data Management: Training on secure handling of information in compliance with Care standards. Course 08: Infection Prevention and Control in Care Settings Maintaining Safe Care Environments: Strategies to prevent and control infections, critical for patient and staff safety in Health Care settings. Course 09: Equality and Inclusion in Care Settings Promoting Diverse and Inclusive Care: Address and foster equality and inclusion practices within Health Care facilities. Course 10: Person Centred Approaches in Care Settings Individualized Care Strategies: Emphasize the importance of person-centred Care to enhance patient satisfaction and outcomes. Course 11: Mental Health Mental Health Awareness and Support: Equip staff with the skills to recognize and address mental health issues effectively in Health & Care settings.

Mandatory Refresher Training
Delivered Online On Demand15 hours
FREE

The MindGYM is a brain training App that works scientifically to develop the neuroplasticity of your mind, so you can become a creative and innovative genius, thinking quicker in super-states of creativity and creative people-solving, whilst in gamma and theta brain waves of flow state and hemispheric synchronisation. You will be able to tap into boundless energy, and develop your physical and mental capabilities. In effect, the app gives you the mind and the body, to manifest into your life of your greatest desire.

MindGYM.club
Delivered Online On Demand
FREE

CTS FLEX Training (One to One) "FREE" 1 MONTH

By Cts Workout, Sl

CTS FLEX (one-on-one) training is designed to help you TRAINING and improve HEALTH with the CTS WORKOUT Training System anywhere. If you're ready to push your limits and see great results, sign up today! For 3 months you will have FREE ONLINE training with no obligation. Then if you want to continue, just let us know.

CTS FLEX Training (One to One) "FREE" 1 MONTH
Delivered Online On Demand
FREE

Happy Human ON-DEMAND The Parent's Guide To Staying Sane And Surviving The Holiday Juggle Struggle

By Happy Human Training

No one ever said that being a parent was easy, but when on earth did being a parent get so blooming hard? From conflicting work and school/nursery schedules to the multitude of clubs, activities and socialising opportunities filling up your calendar. It's a lot. And that's before we talk about the basic stuff needed to run a household and get everyone where they need to be AND all the 'quality time' and emotional stuff that all your social media guru's keep reminding you about. If you collapse into bed exhausted every night, no wonder! If your 'stuff' is constantly at the back of the line, well, that's just how it is. Right?   And then there are the holidays. The annual headache that never seems to improve. The mental gymnastics and juggling involved should surely be an Olympic sport. But, here we are, and yet again, you've got too many weeks to cover and not enough annual leave to make it work. Simply making it through will be a triumph. When you do eventually get your time 'away' you'll be too drained to really enjoy it before it's back to the merry-go-round to start it all again. But stop. What if there was a way to create space in the chaos? To breathe through the strain and find ease? To change very little but get a HUGE return? If you are thinking 'yes' then this little workshop might be just what you need! We won't be telling you anything you don't already know, we won't be sharing schmaltzy fluff that sounds great but means nothing either. We'll be talking about practical down to earth stuff, in a down to earth and compassionate way. Even better? Our workshop is FREE at the moment so that we can make sure it's useful by getting your help AND we've included a pick and mix assortment of thought provoking exercises to help get you thinking. We hope that you find it all helpful

Happy Human ON-DEMAND
The Parent's Guide To Staying Sane And Surviving The Holiday Juggle Struggle
Delivered Online On Demand45 minutes
FREE

Educators matching "Wellbeing"

Show all 29
Gray's Wellbeing

gray's wellbeing

Wales

gray’s began amongst the mountains and lakes in Wales, UK. The beautiful and dramatic environment has nurtured and inspired us from the beginning. Because of who we are, and where we create our work, we are able to find imaginative workable solutions and approaches to life’s challenges. We seek out new ideas, we try them out and we share learning from our endeavours. We nurture trusting working relationships and put these central to all of our assets. We aspire to global excellence and work locally, nationally and internationally with people as equals. Our business ethos is complemented by our social purpose, so that as well as focusing on success we balance this with our corporate social responsibility. We believe in supporting people to help themselves. We know how to get people talking and generating ideas for innovation and sustainability. We energise processes so that everyone engages with wellbeing and contributes to the wellbeing of others. We are incredibley curious about learning, so we encourage individuals, communities, and organisations to develop wellbeing programmes, networks and cultures. We work with public, private and third sector organisations, and accept small and large project commissions. All of what we do is co-created with you, so that we also learn along the way. Have a look around our website, see who we are and some of the work we love to do. Read some of our blogs or become one of our guest bloggers. Come and have a conversation with us… and by talking, we will begin our wellbeing relationship with you.

Jackie Thomson HypnoWellbeing

jackie thomson hypnowellbeing

Deganwy

I’ve always been fascinated by people. In fact, I love people and the fact that we are all so different. And I love conversation. We live in a world which is ever-changing. We have to adapt and some of us find that easier than others. And I'm no exception to that. I’ve spent a good deal of my life finding out what makes people tick, and I didn’t even realise it was happening. And that’s how I came to discover my passion – helping people to change the way they see themselves and the world around them. To learn to love themselves again. To believe in themselves. To overcome stress or emotional pain, whatever the cause. And to begin enjoy life again. Just as I have. My own experiences and extensive training have helped me grow, and I know I will never stop growing and evolving. I still study, attend workshops and training to enhance my knowledge and skills. Although, of course, certificates are no indication of anyone's life experience, wisdom or compassion. When I'm not studying, I love travelling and have had many wonderful experiences. I love anything to do with the theatre, music and dance. I grew up in a theatrical world. I played clarinet, performed on stage from a very young age and have directed musicals. Now, I just love to watch. What's next? Watch this space! MY STORY We all have a story, whether it’s just a few chapters or an enormous long novel. I have my story too, and I’ve used it to change my life and completely turn it around. I'd been interested in spirituality and the mind-body connection for as long as I can remember, and a huge life change gave me opportunity to re-examine the way I lived my life. I really believe that we can change our lives by changing the way we see ourselves and what’s happening around us – our thoughts create our reality. If we let go of negative patterns and limiting beliefs, we can change our thoughts and change our lives. After living through and learning from the many challenges in my own life, I recognised the potential for helping others to embrace positive change into their lives as well. I still apply my training in my own life. Recovering from abuse, self-loathing, failed relationships, lack of confidence and many other things that troubled my past has changed my life completely, just as it can change yours. It doesn’t change what’s happened, you can’t change the past, but you can enjoy your life now and create a better future. I know from personal experience how powerful this can be. I can help you to see what’s holding you back, offering you support and guidance as you go forward and take control of your life. I can’t do the work for you, but I will support you all the way, for as long as you need. Wouldn’t that be great? Loving the life you live and living a life you love? I do, and so can you!