11028 Video courses in Smethwick delivered On Demand

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

In this course, we'll discuss every topic in a sequential way so you can relate the concept and its importance. We will start our journey with the basic SEO vocabulary and end by learning about SEO audit, connecting each topic in sequence one after another. We will also learn about premium industry tools and learn how to keep an eye on competitors.

Acquire a remarkable, lifetime practicable skill of sketching with this mind blowing Landscape Sketching Masterclass course. This epic

An intermediate-level training that will help you learn how hackers find SQL injections with Sqlmap, web application security testing with Google Hacking, fuzzing with Burp Suite, and exploiting race conditions with OWASP ZAP. You will learn how to use these tools in your penetration testing projects and use them to protect your web applications.

Master the art of project planning, scheduling, and resource management with Oracle Primavera P6 PPM Professional. The course offers a streamlined approach to efficiently manage projects and includes workshops for intermediate-level users to apply their knowledge in practice.

This course will show you why Hadoop is one of the best tools to work with big data. With the help of some real-world data sets, you will learn how to use Hadoop and its distributed technologies, such as Spark, Flink, Pig, and Flume, to store, analyze, and scale big data.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud services of Microsoft Azure by clearing the AZ-900 Microsoft Azure fundamentals exam. The course is recommended for job seekers looking for a career in the cloud domain.

Learn the strategies of marketing your course and increase your sales through proper marketing. Enrol the Build a Business Teaching course and learn how to drive traffic to your course. Online courses have become very popular day by day. However, there are many online platforms to learn. So, to choose the right platform or to spread the message about your course is a little bit tough. The course will help you to increase the traffic and sales of your course through recent marketing strategies. You will learn to use YouTube for marketing your course. The course teaches you to create a podcast describing the features and importance of your course. You will know other marketing strategies such as email marketing, blog marketing, creating social media groups such as Reddit, Facebook Live, Google Plus, and Facebook Groups. Instead of these, the course guides you to build sales funnels to increase sales. Shortly, you will be an authority in your niche. What Will I Learn? Drive traffic to their courses. Build a sales funnel to increase sales. Use YouTube marketing effectively. Build a blog to market courses. Develop a podcast. Design an email marketing campaign. Conduct interviews to generate content. Become an authority in your niche. Utilize student engagement to build a tribe. Utilize the power of branding. Build a social media following with Reddit, Facebook Live, Google+, and Facebook Groups. Requirements No previous knowledge or experience required. A desire to implement an effective marketing plan. A desire to increase leads, conversions, and sales results. Who is the target audience? Anyone who works online, company or individual. Entrepreneurs, startups, and small business owners. Sales representatives, independent advisors, and consultants. Infopreneurs, authors, and instructors. Section 01 - Dive into Course Marketing Course Marketing FREE 00:02:00 Course Marketing Introduction 00:02:00 Course Marketing Success 00:05:00 Driving Traffic 00:10:00 Section 02 - Building a Sales Funnel Front End Offering 00:07:00 Upselling (or 1 time offer) 00:11:00 Downselling 00:06:00 Additional Upsells 00:11:00 Backend Offer 00:09:00 Sales Funnel (case study) 00:09:00 Section 03 - YouTube Marketing YouTube Marketing Plan 00:07:00 Creating Engaging YouTube Videos 00:05:00 YouTube Channel Best Practices 00:03:00 YouTube Channel (case study) 00:12:00 Optimizing YouTube Videos 00:06:00 Section 04 - Building a Blog Introduction to Blogging 00:04:00 Choosing a Blogging Niche 00:05:00 Content is King 00:10:00 Adding Video and Images 00:03:00 Social Media 00:03:00 Important Pages 00:02:00 Section 05 - Podcasting Introduction to Podcasting 00:02:00 Podcast Hardware and Software 00:09:00 Preparing a Podcast 00:03:00 Podcast Outline 00:03:00 Recording the Podcast 00:05:00 Publishing the Podcast 00:05:00 Marketing Tips 00:04:00 Section 06 - Email Marketing Introduction 00:04:00 Challenges of Email Marketing 00:08:00 Content Marketing 00:04:00 Valuable Content 00:07:00 Email Standards 00:05:00 Keep Email Clean 00:04:00 Lead Generation 00:05:00 AIDA 00:07:00 Section 07 - Live Streaming Introduction to Live Streaming 00:03:00 Live Streaming Basics 00:06:00 Strategy 00:06:00 Promotion 00:05:00 Section 08 - Authority Marketing Introduction to Authority Marketing 00:09:00 Becoming an Authority 00:07:00 Authority Marketing (step by step) 00:16:00 You're an Authority 00:07:00 Section 09 - Branding Introduction to Branding 00:03:00 Mission Statement 00:05:00 Logo 00:06:00 Promotion 00:03:00 Delivering 00:07:00 Course Certification

This course will help you master the intermediate level of modern-day web application vulnerability attacks and apply the knowledge in your own pentesting projects. You will learn step-by-step how all these attacks work, and you will also learn how to check if your web applications are vulnerable to these attacks.