2283 Trust courses

This Business Leadership and Management Course course focuses on strengthening your skills to reasonably evaluate employee performance, handle team challenges, and motivate employees efficiently. You will also learn about the importance of communication skills, various problem-solving techniques, critical thinking, the necessity of teamwork, the value of research, and more importantly, ethical behaviour to improve your future employability. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Business Leadership and Management Course Overview 00:15:00 About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Understanding Leadership 00:30:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 The Four Room Apartment 00:15:00 Time Management Tips and Tricks 00:30:00 Managers vs. Leaders 00:15:00 Types of Thinking 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Mock Exam Mock Exam- Business Leadership and Management Course 00:20:00 Final Exam Final Exam- Business Leadership and Management Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Windows 10 and Its seamless functioning is vital to the smooth operation of countless industries. That's where the Complete Windows 10 Troubleshooting for IT HelpDesk course comes into play, armed with a skill set that makes them indispensable. Recent industry reports have highlighted that the demand for IT support specialists is rising and soaring. The financial rewards are equally impressive, with an average annual salary range of £35,000 to £50,000 in the UK alone.Now, enter the "Complete Windows 10 Troubleshooting for IT HelpDesk" course, your passport to becoming a Windows 10 maestro. This meticulously designed course curriculum covers every nook and cranny of Windows 10 troubleshooting. From the basics of installation and configuration to tackling intricate issues and supercharging system performance, this course is your secret weapon for an illustrious IT career.Enroll Now and Master Windows 10 Troubleshooting for a Rewarding IT Career! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Complete Windows 10 Troubleshooting for IT HelpDesk. It is available to all students, of all academic backgrounds. Requirements Our Complete Windows 10 Troubleshooting for IT HelpDesk is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 46 lectures • 02:51:00 total length •Introduction: 00:02:00 •Install Hyper-V on Local System: 00:02:00 •Create Virtual Machine (VM): 00:02:00 •Download Free Evaluation Windows 10 Image: 00:02:00 •Installing Windows 10: 00:06:00 •Make USB Bootable with GUI Tool: 00:07:00 •Make USB Bootable with Command (CLI Tool): 00:05:00 •Access Boot Menu: 00:03:00 •Hyper-V Interface Overview: 00:05:00 •Increase Disk and Memory of Virtual Machine: 00:07:00 •Use of Snapshot (Time Saving): 00:03:00 •Fix Stuck Windows Service: 00:11:00 •Fix 'Not Responding' Application or Desktop Error: 00:03:00 •Logoff Another User from Local System: 00:03:00 •Logoff user Remotely through PowerShell: 00:02:00 •Delay in Replication of Assigned Permission on Client: 00:03:00 •Fix Domain Trust issue without Re-joining & Reboot: 00:05:00 •Monitor CPU, Memory & HDD Utilization (Task Manager & Resource Monitor): 00:06:00 •Find & Kill High Utilization Process: 00:02:00 •Check Recently System Uptime and Reboot: 00:03:00 •Uninstall Unwanted Applications: 00:03:00 •Run Disk Cleanup (Remove Not Required System Files): 00:06:00 •Deep Cleaning Through TreeSize Free Tool: 00:06:00 •Disable Startup Applications (Speed Up Booting Time): 00:02:00 •Disable Unwanted Startup Services (MSCONFIG): 00:03:00 •Module Introduction: 00:02:00 •Create Virtual Machine for Server 2019: 00:02:00 •Install Windows Server 2019: 00:03:00 •Rename System Name: 00:02:00 •Server Manager Introduction: 00:02:00 •Install Active Directory Role: 00:03:00 •Promote Active Directory Domain Controller: 00:06:00 •Set Static IP Address: 00:03:00 •Active Directory Users and Computers (ADUC): 00:04:00 •Active Directory Administrative Center (ADAC): 00:03:00 •Create Active Directory User: 00:06:00 •Join System in Active Directory Domain: 00:04:00 •Computer Account Introduction & Solution: 00:05:00 •Info about Default Quota for Rejoining System: 00:02:00 •Check Password Expiration and Account Status: 00:02:00 •Recycle Bin Settings: 00:02:00 •Cleanup Recycle Bin Data of Multiple Users Profile (Advance): 00:08:00 •Close Locked Open Files on File Server: 00:06:00 •How to Fix Filename Is Too Long Issue: 00:04:00 •Resources: 00:00:00 •Assignment - Complete Windows 10 Troubleshooting for IT HelpDesk: 00:00:00

Unlock your leadership potential with our comprehensive Leadership and Management Course. Gain essential skills and knowledge to effectively lead teams, inspire others, and drive organizational success. Whether you're an aspiring manager or seasoned leader, this course offers practical training in strategic planning, communication, and decision-making. Enroll now and become a confident and influential leader, capable of navigating challenges and achieving goals in any professional setting.

Would you like to immerse yourself in your personal yoga practice? To refresh and inspire your personal approach to yoga? If, like many of us, you feel the need to take time out, dive deep into your personal practice and replenish your energy levels, then join us for this year’s Scaravelli Inspired Yoga & Wellbeing Immersion. This year, we’re focusing on feeling good. Exploring how and why yoga helps to lift our mood and downregulate our nervous system. Each day, we’ll practice yoga, breathwork and meditation. We’ll walk across the downs and down to the beach for a swim, maybe light a bonfire as the sun sets.

Is Traditional Marketing still effective? Or are we shifting to Marketing by using the latest technology? One of the most effective and used marketing stategies today is Email Marketing. In this Diploma Course, you will be able to learn more about effective Email Marketing. Description: In this modern age, people are using their email more than their phone in the marketing. As marketing is to target everyone globally, it means that the coverage of the marketing is wider. Mastering the Art of Marketing is not impossible to learn. Being profitable through email marketing will be very beneficial in terms of convenience if you know how to use it efficiently. In the sales industry, you need to learn more as communicating with your customers effectively is your key to success and greater sales.  If you are having difficulties to communicate with your customers or having difficulties in grabbing the attention of your subscribers, then this course will surely help you with that! This course will also help you get your subscribers ask for more which will ultimately increase your sales.  Who is the course for? Employees of the business industry and other businessmen who want to learn how to communicate effectively with their customers and potential clients through email. People who have an interest in marketing through email and how to effectively communicate with their email list. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Email Marketing Course will be very beneficial and helpful, especially to the following careers: Marketing and Promotions Executives/Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Email Marketing Introduction to Email Marketing 00:30:00 Using Email Marketing Software 00:30:00 Building Email Lists by Quantity 00:30:00 Building Email Lists by Quality 00:30:00 Crafting an Email 01:00:00 Analyzing and Tracking Your Email Marketing Strategy 00:30:00 Email Marketing Campaign Getting to Know E-mail Marketing 00:30:00 Setting Up Your Audience 00:30:00 The Tools 00:30:00 Designing Your Campaign Strategy 00:30:00 Crafting Messages for Each Campaign 01:00:00 Good Habits Get Optimal Results 00:30:00 What to Write 00:30:00 Subject Lines and Action Calls 00:30:00 If It Doesn't Get Measured, It Can't Be Counted 00:30:00 Test Driving 00:05:00 Email Marketing Secrets Introduction 01:00:00 4 Crucial Things You Need To Do To Build your List 01:00:00 Ways To Get Your Opt In Subscribers To Trust You Quickly 01:00:00 Tips To Build A List Of Eager Subscribers 01:00:00 Easy Ways To Grab Your Reader's Attention In Your Subject 01:00:00 Effective Techniques To Get Your Subscribers Begging For More 01:00:00 Can You Really Use Articles To Build Your List? 01:00:00 Things To Consider When Publishing A Newsletter 01:00:00 The 3 Things To Avoid When Emailing Your List 01:00:00 Mock Exam Mock Exam- Diploma in Email Marketing 00:20:00 Final Exam Final Exam- Diploma in Email Marketing 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Want to start your freelancing career as a web designer and web developer? Then enrol the Freelancing for Designers and Developers course and be a skilled web designer and developer. Gone are the days when you need to wake you in the early morning by sacrificing your peaceful sleep and need to ready for your office. Freelancing makes your work easier than before. Convert your home to your office and be your own boss. However, the path of freelancing is not that much easy or difficult. You need to know how to handle the problems and mistakes while taking freelancing as your career. The course explains the common errors while starting your freelancing career. As the lessons proceed, you will know how to write an appropriate CV and create a stunning profile that attracts the potential clients and guarantee jobs. You will learn to set hourly rates, attending the competition, checking updates in the freelancing systems, browsing categories, and more. Finally, the course provides a list of freelancing sites and the productivity apps for the freelancers. Entry Requirement: All Freelancers new and old Newbie or Beginner Freelancers Web Designers & Web Developers UI Designers Graphic Designers Programmers Coders Front-end Developers App Developers Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Promo - Freelancing for Designers and Developers 00:02:00 Level Of Skills Updated 00:10:00 Communication Skills 00:09:00 Speed Of Response 00:09:00 Presenting Your Work 00:06:00 Professional Behavior 00:06:00 Proper-deliverables 00:10:00 Awards and certifications 00:05:00 Breadth Of Skills Skillsets 00:11:00 Why Specialist 00:03:00 Module: 02 Freelance Accepting Projects 00:08:00 Pricing Yourself 00:06:00 Time Manage for Freelancers 00:08:00 Freelance Portfolio 00:09:00 Work Life Balance 00:08:00 No Job Season 00:05:00 Module: 03 Writing Job Application 00:05:00 Job Selection 00:08:00 Job Application Automation 00:05:00 Choosing Right Client 00:10:00 Building Trust With Clients 00:05:00 Pricing Strategies 00:10:00 Winning Proposals 00:10:00 Freelancer Profile 00:11:00 Win-clients-with perfect cover letter 00:06:00 How To Communicate better with clients-new 00:02:00 Module: 04 Categories Of Freelance Websites 00:07:00 Most Popular Freelance Websites 00:08:00 Gigs Websites 00:03:00 Competition Websites 00:03:00 Craiglist 00:03:00 Job Boards 00:03:00 Startup Jobs 00:04:00 Small Task Websites 00:03:00 Cheating The Freelance System 00:06:00 Module: 05 Invoicing Apps 00:12:00 Time Tracking Mac Only Improved 00:07:00 Collaboration Apps 00:15:00 Video Conferencing Tools 00:04:00 Productivity Apps 00:07:00 Time Tracking Apps 00:17:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Short online course showing creative methods of using dissolvable fabric in Art Textiles.

Overview: Gain the key skills and capability to become a strategic business manager, by attending the comprehensive Strategic Business Management - Diploma course. This in-depth Strategic Business Management - Diploma course aims to equip you with all the practical skills required to become a successful business manager, covering advanced strategies and skills. You'll learn about management concepts, tools and techniques, organisational culture, decision making and more. By completing the Strategic Business Management course, you'll be capable enough to align your strategy with the organisation's culture and apply critical reflective thinking to benefit the business to the utmost extent. Boost your career opportunities in the business world by enrolling today! Key Features of the Strategic Business Management Course: FREE Strategic Business Management CPD-accredited certificate Get a free student ID card with Strategic Business Management training (£10 applicable for international delivery) Lifetime access to the Strategic Business Management course materials The Strategic Business Management program comes with 24/7 tutor support Get instant access to this Strategic Business Management course Learn Strategic Business Management training from anywhere in the world The Strategic Business Management training is affordable and simple to understand The Strategic Business Management training is an entirely online How will I get my Strategic Business Management certificate? At the end of the Strategic Business Management course, there will be an online MCQ test which you can take either during or after the Strategic Business Management course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Strategic Business Management - Diploma. It is available to all students, of all academic backgrounds. Requirements Our Strategic Business Management - Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this Strategic Business Management qualification will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 46 lectures • 23:27:00 total length •Designing Your Organisational Structure: 00:30:00 •Introduction to Operations Management: 00:15:00 •Understanding Financial Terms: 00:30:00 •Getting the Right People in Place: 00:15:00 •Getting Your Product Together: 00:15:00 •Building a Corporate Brand: 00:30:00 •Marketing Your Product: 01:00:00 •Selling Your Product: 00:15:00 •Planning for the Future: 00:15:00 •Goal Setting: 00:02:00 •Succession Planning: 00:24:00 •Managing Your Money: 00:15:00 •Ethics: 00:15:00 •Building a Strong Customer Care Team: 00:15:00 •Training Employees for Success: 00:15:00 •Leadership Essentials: 00:15:00 •Business Planning Basics: 01:00:00 •Market Evaluation: 01:00:00 •Analyze Competition: 01:00:00 •Determine A Marketing Strategy: 01:00:00 •Decide What Extras You May Need Like Staff etc: 00:30:00 •The Dangers In Not Making A Business Plan: 00:15:00 •Wrapping Up: 00:30:00 •Introduction: 00:01:00 •The Purple Cow: 00:30:00 •Try to be an Exceptionist: 00:30:00 •Make Yourself Well Recognised Before Your Customers: 00:15:00 •Wow Your Customers: 00:30:00 •Develop a Personal Style: 00:30:00 •Use Creative Imageries to Catch the Attention: 00:30:00 •Be a Traditionalist, Not a Fad Chaser: 00:15:00 •Bringing Out the Purple Cow in Your Business: 00:30:00 •Conclusion: 00:15:00 •What is Business Administration?: 00:30:00 •Business and Organisations: 00:15:00 •Management of Business: 00:30:00 •Business Organization Perspectives: 00:30:00 •Decision Making: 00:30:00 •Approaches to Leadership: 00:30:00 •Introduction: 01:00:00 •How to Build Trust and Confidence: 01:00:00 •A Manager's Pitfalls: 01:00:00 •How to Build Team Spirit: 01:00:00 •Dealing with Problem Employees: 01:00:00 •Using Your Emotional Intelligence: 01:00:00 •Conclusion to Management: 00:15:00

***Chaperone and Safeguarding: Become a Guardian of Well-being (NO Experience Needed!)***** Did you know that recent government reports highlight a significant increase in the need for Chaperone and Safeguarding professionals across various sectors? This vital role ensures the safety and well-being of individuals during vulnerable situations. The Chaperone and Safeguarding Training Diploma equips you with the theoretical knowledge and skills to excel in this rewarding career path. This comprehensive Chaperone and Safeguarding program delves deep into the core principles of Chaperone and Safeguarding, providing you with the necessary tools to navigate sensitive situations with confidence. You'll gain a thorough understanding of your responsibilities, legal frameworks, and effective communication techniques to foster a safe and respectful environment. Learning Outcomes: By the end of this Chaperone and Safeguarding training, you will be able to: Understand the core principles and best practices of Chaperone and Safeguarding. Demonstrate a comprehensive understanding of Chaperone and Safeguarding procedures for intimate examinations. Effectively identify and respond to situations involving sexual misconduct within the context of Chaperone and Safeguarding. Clearly define the roles, responsibilities, and appropriate interactions of a Chaperone and Safeguarding professional. Apply Chaperone and Safeguarding principles to prevent and control the spread of infections. Develop strong interpersonal skills for effective communication and collaboration in a Chaperone and Safeguarding role Course Curriculum of Chaperone and Safeguarding Training Diploma : Module 01: Introduction to Chaperone Training, This introductory module establishes a solid foundation in Chaperone and Safeguarding, exploring key concepts and frameworks. Module 02: Intimate Examination, Intimate Examination Gain in-depth knowledge about the protocols and best practices surrounding intimate examinations within a Chaperone and Safeguarding context. Module 03: Dealing with Sexual Misconduct, Develop a clear understanding of sexual misconduct and equip yourself with effective strategies for identification, prevention, and reporting. Module 04: The Roles, Responsibility and Interaction of a Chaperone, Explore the multifaceted roles and responsibilities of a chaperone, delving into appropriate interactions and communication techniques. Module 05: Prevention and Control of Infection, Learn about infection prevention and control measures, ensuring a safe and hygienic environment for all involved in Chaperone and Safeguarding situations. Module 06: Interpersonal Skill, Develop essential interpersonal skills for building trust and rapport, fostering a positive and respectful atmosphere during Chaperone and Safeguarding interactions. Module 07: Legal Issues, Gain a solid understanding of the legal frameworks and requirements surrounding Chaperone and Safeguarding practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Chaperone Training 10:19 1: Introduction to Chaperone Training 10:19 Intimate Examination 10:08 2: Intimate Examination 10:08 Dealing with Sexual Misconduct 19:11 3: Dealing with Sexual Misconduct 19:11 The Roles, Responsibility and Interaction of a Chaperone 17:01 4: The Roles, Responsibility and Interaction of a Chaperone 17:01 Prevention and Control of Infection 17:07 5: Prevention and Control of Infection 17:07 Interpersonal Skill.mp4.crdownload 03:34 6: Interpersonal Skill.mp4.crdownload 03:34 Legal Issues 17:28 7: Legal Issues 17:28 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? This Chaperone and Safeguarding program is designed for individuals seeking to become qualified chaperones across various sectors, including healthcare, social care, education, and entertainment. It is ideal for those who want to contribute to a safe and secure environment for vulnerable individuals, upholding the highest standards of Chaperone and Safeguarding practices. Requirements There are no specific prerequisites for enrolling in this Chaperone and Safeguarding course. However, a genuine interest in Chaperone and Safeguarding and a commitment to upholding high ethical standards are essential. Career path With successful completion of the Chaperone and Safeguarding Training Diploma, you can pursue a rewarding career in various sectors. This qualification empowers you to become a Chaperone and Safeguarding professional in healthcare settings, educational institutions, social care environments, or the entertainment industry, making a significant contribution to the well-being of individuals. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

What important conversations are your team members avoiding? Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust. But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. Who Should Attend? This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue. We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon. In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by: Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation Responding to emotional reactions using the skills: Pause, Don’t Panic Observe, Don’t Judge Ask, Don’t Assume Outcomes This module will help participants: Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs. Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track. Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.