2950 Trust courses

Online Reputation Management Certification In case you're not kidding about advancing your business, online standing administration is a vital procedure for expanding brand mindfulness. A positive online standing assists individuals with framing a decent assessment on your business and this, thusly, pulls in more rush hour gridlock to your site. Online Reputation Management (ORM) is the way toward observing and building up your computerized presence on the web. This can help you construct trust and validity, which, thus, advances deals and feature your best to imminent clients, who are looking for your items and administrations. Furthermore, monitoring what individuals are saying about your name or business can assist you with distinguishing what's working or not working for your business. What's Covered in the Course? This video seminar on online standing administration incorporates the accompanying points: How online standing is significant, and why you ought to invest energy checking it; Step by step instructions to make a successful online profile that assists individuals with effectively discovering your name on the Internet; how to utilize your name adequately, so your page shows at the highest point of Google rankings; Instructions to screen and build up your standing on LinkedIn, Twitter, YouTube and About Me, by utilizing your name, image and watchwords; Instructions to help your Google positioning with radio syndicated programs and digital recordings on the web; Instructions to make a compelling landing page on your site, and how to utilize pictures, to improve your positioning; How paid exposure can help you support your Google positioning, and how to make a significant Amazon Author Page, for higher believability; Step by step instructions to utilize the Google Keyword Search Tool, to build your online perceivability, and how to diminish the effect of negative audits. This video course offers the accompanying advantages Advantages of examining this seminar on online standing administration include: Boosting traffic and expanding perceivability on the Internet; Higher odds of forthcoming clients discovering your name or business and reaching you; Building higher validity and trust on the web and, consequently, improving brand mindfulness; Killing negative surveys, tattle and hypothesis with positive criticism and boosting your SEO positioning.

Program Management Skills: Virtual In-House Training Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?

Advanced Anti Wrinkle Injections Training is designed for healthcare professionals, including medical doctors, nurses, dermatologists, and aesthetic practitioners, who want to enhance their expertise in administering anti-wrinkle injections. This specialised course provides advanced training to meet the growing demand for high-quality anti-wrinkle treatments. Course Entry Requirements: This course is suitable for learners who have completed the foundation anti-wrinkle course. This training course requires you to be an active practising aesthetic injector with a minimum of six months experience with a demonstrable portfolio of client treatments. Course Pre-Study/Practical & Length: 20 hours of pre-study E-learning and 1 practical day Course Agenda: Theory Mimetic muscles Muscle names, groups and types Branching nerves of the face Aftercare Managing expectations Client consultation protocols (medical history & client consent) Hygiene, sharps disposal and legal aspects Practical Injection techniques Live demonstrations Practical Live Models Treatment Areas Bunny Lines Lip Lines Marionettes Nasal Tip Lift Gummy Smile Flip Lip Chin Dimpling Masseters Neckbands Bruxism Course Benefits Benefits for Students Advanced Techniques and Knowledge: Our course provides students with advanced training in anti-wrinkle injections. You will learn the latest techniques, industry trends, and cutting-edge advancements in the field. This knowledge will set you apart as a skilled practitioner and allow you to offer a wider range of treatments to your clients. Hands-on Experience: We prioritise practical learning by offering extensive hands-on training opportunities. Under the guidance of experienced instructors, you will gain valuable experience in administering anti-wrinkle injections. This practical training will enhance your confidence and proficiency, preparing you to deliver excellent results. Professional Development: By enrolling in our advanced course, you are investing in your professional development. You will expand your skill set, stay updated with industry standards, and increase your expertise in anti-wrinkle injections. This will strengthen your professional reputation and open doors to new career opportunities. Benefits for Clients Advanced Treatment Options: By enrolling in our Advanced Anti Wrinkle Injections Training Course, you will be able to offer a broader range of advanced treatment options to your clients. You will learn techniques to address specific concerns, target different areas of the face, and achieve natural-looking results. Clients can benefit from customised treatments tailored to their unique needs. Enhanced Safety and Effectiveness: As a trained professional, you will understand the importance of safety and efficacy in anti-wrinkle injections. Our course emphasises best practices, proper injection techniques, and comprehensive patient assessment. By prioritising safety and delivering effective treatments, you can provide clients with peace of mind and exceptional results. Trust and Confidence: Clients seek skilled practitioners who can deliver the desired outcomes with anti-wrinkle injections. By completing our advanced training course, you will acquire the knowledge and expertise to meet client expectations. As a result, clients will have trust and confidence in your abilities, leading to a positive reputation and potential referrals. Earning Potential By expanding your skill set and offering advanced anti-wrinkle injection treatments, you can significantly increase your earning potential. Advanced procedures often command higher prices, and as a skilled practitioner, you can attract a larger clientele. Additionally, satisfied clients are more likely to become repeat customers and recommend your services to others, further enhancing your earning potential. Enrolling in our Advanced Anti Wrinkle Injections Training Course at Cosmetic College will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the field of aesthetics. Start your journey towards professional excellence and financial success by enrolling today. Frequently Asked Questions Is this course suitable for beginners or those with prior experience? Our Advanced Anti Wrinkle Injections Training Course is designed for healthcare professionals and aesthetics practitioners with prior experience in administering basic anti-wrinkle injections. It is not suitable for complete beginners. We recommend having a foundation in basic injection techniques before enrolling in this advanced course. What qualifications or prerequisites do I need to enrol in the advanced course? To enrol in our Advanced Anti Wrinkle Injections Training Course, you should have completed a basic anti-wrinkle injections course and have experience in administering basic injections. Additionally, a background in healthcare or aesthetics can be beneficial. Please contact our admissions team for a comprehensive evaluation of your qualifications. Will I receive a certification upon completion? Yes, upon successfully completing our advanced training course, you will receive a certification in Advanced Anti Wrinkle Injections. This certification acknowledges your advanced skills and expertise in administering anti-wrinkle injections, which can enhance your professional reputation and career prospects. What topics are covered in the course curriculum? Our course curriculum covers advanced topics related to anti-wrinkle injections, such as advanced injection techniques, combination treatments, handling complications, managing patient expectations, and creating personalised treatment plans. The curriculum is designed to deepen your understanding and mastery of advanced techniques in the field. Are there any hands-on training opportunities? Absolutely! Our Advanced Anti Wrinkle Injections Training Course includes hands-on training sessions. Under the guidance of experienced instructors, you will have the opportunity to practice and refine your skills in administering advanced anti-wrinkle injections. This practical experience is crucial for your professional development. Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you navigate your career in advanced anti-wrinkle injections. We aim to support your continued growth and success. Are there financing options available for the course? We offer flexible payment options and financing plans to make our Advanced Anti Wrinkle Injections Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans.

In this lively interactive workshop we will explore the challenges faced by leaders of schools when tackling inclusion issues. We develop the concept of the leader as being central to the web of an organisation and the web of inclusion. Information flows freely to and from the leaders and interconnections are a premium. We explore shared leadership and consensus building using the Native American ‘Medicine Wheel’ to guide and structure our management of change. Course Category Inclusion Description In this lively interactive workshop we will explore the challenges faced by leaders of schools when tackling inclusion issues. We develop the concept of the leader as being central to the web of an organisation and the web of inclusion. Information flows freely to and from the leaders and interconnections are a premium. We explore shared leadership and consensus building using the Native American ‘Medicine Wheel’ to guide and structure our management of change. Testimonials ‘Inclusive practice has become more daring, more radical, more inspirational, more inclusive. How exciting and encouraging!’ ‘What a moving and energising day – there is so much we can do together’ Learning Objectives Increased confidence regarding developing leadership for inclusive practice in mainstream schools Access to a wider range of practical strategies to impact on team building Deeper understanding of developing vision and consensus Opportunity to reflect on professional attitudes and behaviour towards staff, parents and pupils New skills and processes to make inclusion successful Who Is It For? Heads and Deputies Leaders Managers of Chidren’s Centres Managers of Early Years settings Local Authority Support Services Course Content The course answers the questions: How to get a team thinking and working more inclusively? How to create and share my vision? Where do I start to think about developing a more inclusive setting? How can I get the best out of my team? We will cover a range of areas including: Establishing a welcoming team Building Vision and values Developing Trust Creating inclusive staff teams and communities of acceptance Creative Team problem solving Organisational models Curriculum access and curriculum design for inclusion Work with parents Consensus building If you liked this course you may well like: LEADERSHIP: CREATING AND SHARING YOUR VISION

New Covid 19 inspired course to deepen participants understanding of stress, trauma and anxiety. We will work with them to strengthen them and build resilience. This work is particularly relevant to school and other teams returning to school post Covid-19 lock down experiences or similar. The training can be delivered virtually on Teams or Zoom or face to face safely. Course Category Team Building Leadership Emotional needs Description In this course we deepen participants understanding of stress, trauma and anxiety and will work with them to strengthen them and build resilience. This work is particularly relevant to school and other teams returning to school post Covid-19 lock down experiences or similar. The training can be delivered virtually on Teams or Zoom or face to face safely.  Learning Objectives Participants will: Deepen their understanding of stress, trauma and anxiety Develop creative resources for self-care Experience a reflective space in which they feel heard and validated Share narratives and strategies and develop solidarity Create a shared vision for achieving resilience within teams Who Is It For? Any team that is returning to workplace following Covid-19 lockdown or other traumatic events Any team that wants to build strength and resilience Course Content Overview of session, goals and ground rules Confidential listening: story so far… experiences shared – opportunity for mutual support. All shared in strictest confidence unless serious or dangerous. What we know about staying strong and resilient – taught input with short activities covering: Understanding anxiety and stress and how to manage/process both – what’s there already/what’s needed – building a resilience toolkit. What to do about eating, sleeping and worrying? The nature of change and chaos Building trust in each other – with activity The impact of trauma Empowering cooperative teamwork Importance of nurture and inclusion The long view – the power of individual people in our lives who really care and the impact we each make on young people Share collective ideas and resources for building strength Shared vision for a strong, resilient staff – teams that are abiding, constant, durable, established, fast, firm, lasting, firm but flexible, reliable, secure, sound, steadfast, strong, sturdy, sure and well-founded.

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to become more rational and disciplined thinkers. Overview Upon successful completion of this course, students will boost their performance with an increase in their decision-making ability. In this course, students will learn develop their ability to analyze and evaluate information. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - COMPONENTS OF CRITICAL THINKING Applying Reason Open Mindedness Analysis Logic Case Study 3 - NON-LINEAR THINKING Step Out of Your Comfort Zone Don't Jump to Conclusions Expect and Initiate Change Being Ready to Adapt Case Study 4 - LOGICAL THINKING Ask the Right Questions Organize the Data Evaluate the Information Draw Conclusions Case Study 5 - CRITICAL THINKERS (I) Active Listening Be Curious Be Disciplined Be Humble Case Study 6 - CRITICAL THINKERS (II) Seeing the Big Picture Objectivity Using Your Emotions Being Self-Aware Case Study 7 - EVALUATE INFORMATION Making Assumptions Watch out for Bias Ask Clarifying Questions SWOT Analysis Case Study 8 - BENEFITS OF CRITICAL THINKING Being More Persuasive Better Communication Better Problem Solving Increased Emotional Intelligence Case Study 9 - CHANGING YOUR PERSPECTIVE Limitations of Your Point of View Considering Others Viewpoint Influences on Bias When New Information Arrives Case Study 10 - PROBLEM SOLVING Identify Inconsistencies Trust Your Instincts Asking Why? Evaluate the Solution(s) Case Study 11 - PUTTING IT ALL TOGETHER Retaining Your New Skills Reflect and Learn From Mistakes Always Ask Questions Practicing Critical Thinking Case Study 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Course Entry Requirements: This course is suitable for learners who have completed the Foundation Dermal Fillers course. This course is available to those who meet one of the following:  NVQ Level 3 in Beauty Therapy or equivalent Medically qualified (Doctor, Nurse, Dentist, Dental Nurse) 12 months needling experience 6 months needling experience and Anatomy & Physiology Level 3 Foundation Dermal Fillers or equivalent qualification This training course requires you to be an active practising aesthetic injector with a minimum of six months experience with a demonstrable portfolio of client treatments. Course Pre-Study/Practical & Length: This intensive course includes 10 hours of theory study via our e-learning portal with 1 practical treatment. Course Agenda: This intensive course includes 10 hours of theory study via our e-learning portal with 1 practical treatment. All courses are kept intimate with a maximum of 6 learners to a class. Areas covered within this course are: Dermal filler injection, cannula techniques and methods for jawline, cheeks and chin. Danger zones training Start Business up (How to set up a business, insurance, stockist, social media, managed, join our Instagram group) Professional live Demos Practical training Areas that are covered in this course: Injection techniques with both needles and cannula Jawline enhancements Cheek enhancements Chin enhancements Course Benefits Benefits for Students Advanced Expertise: This masterclass will provide you with advanced knowledge and techniques specifically tailored to enhance the cheeks, jawline, and chin using cannula dermal fillers. You will acquire specialised skills that set you apart as an expert in facial contouring, enabling you to deliver exceptional results to your clients. Comprehensive Curriculum: Our masterclass covers a wide range of topics, including facial anatomy, patient assessment, product selection, injection techniques, and safety considerations. The comprehensive curriculum ensures that you gain a thorough understanding of the subject matter, equipping you with the knowledge necessary to excel in this specialised field. Hands-on Training: Practical experience is vital in developing your skills and confidence. Our masterclass offers hands-on training sessions where you will have the opportunity to practice the techniques on models. Under the guidance of experienced instructors, you will refine your skills and become proficient in achieving natural-looking and harmonious facial contours. Expert Guidance: You will learn from knowledgeable and experienced instructors who are well-versed in the field of aesthetics. They will provide guidance, share insights, and offer valuable tips to help you refine your techniques and approach. Their expertise will accelerate your learning process and ensure you receive the highest quality education. Benefits for Clients Enhanced Results: Clients seek professionals who possess advanced skills and knowledge in facial contouring. By enrolling in this masterclass, you will be able to provide your clients with exceptional results that enhance their cheeks, jawline, and chin. They will appreciate the natural-looking and harmonious outcome, leaving them feeling more confident and satisfied with their appearance. Specialised Expertise: With your training in cannula dermal fillers for the cheeks, jawline, and chin, you can offer specialised treatments that address specific areas of concern. Clients will benefit from your in-depth understanding of facial anatomy, tailored treatment plans, and the ability to create customised solutions that meet their unique needs. Safety and Trust: As a graduate of our masterclass, you will prioritise safety and adhere to industry best practices. Clients will have peace of mind knowing that their treatments are being performed by a skilled and knowledgeable professional who places their well-being as the top priority. This trust and commitment to safety will contribute to a positive client experience. Earning Potential Earning potential can increase significantly after completing the Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass: Expanded Service Offerings: With advanced expertise in facial contouring, you can expand your service offerings to include specialised treatments for the cheeks, jawline, and chin. This allows you to attract a broader client base and offer premium services that command higher prices. Client Satisfaction and Retention: By delivering exceptional results, your clients will be more satisfied with their outcomes. Satisfied clients are more likely to become repeat customers and refer others to your practice, leading to increased client retention and a growing client base. Competitive Advantage: As a graduate of our masterclass, you will differentiate yourself from competitors by offering specialised skills in facial contouring. This competitive advantage can position you as a sought-after professional in the aesthetics industry, allowing you to set higher prices for your services and increase your earning potential. Frequently Asked Questions Is this masterclass suitable for beginners or those with prior experience? Our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass is designed for experienced professionals in the aesthetics industry. Prior experience and knowledge of dermal fillers are required to enrol in this advanced training program. What specific techniques will I learn in this masterclass? In this masterclass, you will learn advanced techniques for enhancing the cheeks, jawline, and chin using cannula dermal fillers. The curriculum covers topics such as facial assessment, product selection, injection techniques, and achieving natural-looking results. You will gain the expertise to create balanced and harmonious facial contours. Will I receive hands-on training during the masterclass? Absolutely! Hands-on training is a crucial component of our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass. You will have the opportunity to practice the techniques on models under the guidance of our experienced instructors. This practical experience will enhance your skills and confidence in performing the procedures effectively. Will I receive a certification upon completion of the masterclass? Yes, upon successfully completing our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass, you will receive a certification of completion. This certification acknowledges your advanced training and expertise in the area of facial contouring using cannula dermal fillers. Are there any post-training support or resources available? Yes, we provide post-training support to our students. Our instructors are available to answer any questions or provide guidance even after you complete the masterclass. Additionally, you will have access to resources and materials that can further enhance your knowledge and skills. Can I use the techniques learned in this masterclass immediately in my practice? Yes, upon completion of the masterclass, you will have the skills and knowledge necessary to apply the techniques in your practice. However, it is important to comply with the regulations and guidelines set by your professional licensing board or regulatory body. Are there any financing options available for the masterclass? We offer flexible payment options and financing plans to make our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass more accessible. Please contact our admissions team for detailed information on available payment options and financing plans.

Historical Association webinar series: Direct history teaching Presenters: Mike Hill and Jacob Olivey In this third session, Jacob and Mike will argue that a history teacher should always be a sage on the stage – and not a guide on the side. They will share strategies that allow history teachers to drive learning for an entire class, ensuring that all pupils pay attention, take part in the lesson, and feel successful. To use your corporate recording offer on this webinar please fill in this form: https://forms.office.com/e/Qr1PfgRHSS We are able to offer the webinars in this series at a subsidised cost as the presenters' time has been partially funded by their school, Ark Soane Academy. We are open to developing partnerships across schools and trusts. If you are interested in discussing this further, please contact Mel Jones at melanie.jones@history.org.uk

This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.