2952 Trust courses

"Start your career as an AWS Cloud Architect and earn up to £70,000 Per Year." Dreaming of a high-paying career in the booming tech industry? Look no further than Cloud Architecture! The UK cloud computing market is expected to reach a staggering £172 billion by 2025, creating a surge in demand for skilled professionals. Salaries for AWS Cloud Architects average a lucrative £65,000, and the best part? You can launch your career without a formal degree. So, are you ready to take control of your future? Our AWS Cloud Architect Job Ready Program is your all-in-one solution to learn cloud computing from scratch and also secure a job in this exciting industry. With our unique blend of comprehensive courses and career support, your dream job is within reach. We understand the challenges of transitioning into a new field, which is why our program is tailored to guide you every step of the way - from mastering core skills to landing your first job in cloud computing. By choosing our AWS Cloud Architect Job Ready Program, you're not just gaining skills; you're gaining a lifelong career partner. Our mission is simple - to be your trusted partner every step of the way, from Training to Employment. Enrol Now and Kickstart Your AWS Cloud Architect Career. Don't miss this opportunity to transform your career with the AWS Cloud Architect Job Ready Program. With our comprehensive training, career support, and money-back guarantee, you're not just enrolling in a program; you're investing in a brighter future. Join us now and become a part of the next generation of AWS Cloud Architect! In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring AWS Cloud Architect, so we can help you get the job you want. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our AWS Cloud Architect Job Ready Program today and start your journey to becoming a successful AWS Cloud Architect! Why Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our AWS Cloud Architect Job Ready Program: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in cloud computing. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the cloud computing field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking AWS Cloud Architects. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Courses we will provide once you enrol in the program: Course 01: Online AWS Certified Database Specialty Exam Preparation (DBS-C01) Course 02: AWS Essentials Online Course Course 03: AWS Certified Solutions Architect Associate Course 04: Microsoft Azure Cloud Concepts Course 05: Azure Administrator Essentials Course 06: Fundamentals of Azure Virtual Desktop Course 07: Learn Azure AD PowerShell for M365 Course 08: Azure Masterclass Course 09: Azure Machine Learning Course 10: Google Cloud for Beginners Course 11: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 12: CompTIA Network (N10-007) Course 13: CompTIA Security+ (SY0-601) Course 14: Introduction to Virtual Apps and Virtual Desktop Solution Course 15: Cryptography Course 16: Business and Data Analytics for Beginners Course 17: Python from Scratch Course 18: Coding Essentials - Javascript, ASP. Net, C# - Bonus HTML Course 19: Practical Project Management Course 20: Cyber Security Advanced Training The AWS Cloud Architect Job Ready Program with Career Support & Money Back Guarantee is completed in 9 easy steps: Step 1: Enrol in the Programme Begin your exciting journey with us by enrolling in the AWS Cloud Architect Job Ready Program. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 20 premium courses related to cloud computing. These courses will teach you the knowledge and skills required to become a successful AWS Cloud Architect. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3: Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the cloud computing industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in cloud computing, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful AWS Cloud Architect career begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This AWS Cloud Architect Job Ready Program is perfect for: Beginners eager to break into the field of cloud computing and get a job. Professionals looking to move their career towards data science. Individuals seeking a comprehensive understanding of data analysis tools and techniques. Those aiming for a career upgrade with advanced analytics skills. Anyone interested in gaining practical, job-ready skills in Cloud Architecture. Requirements No experience is required. Just enrol & start learning. Career path This AWS Cloud Architect Job Ready Program will help you get a job in different roles, such as: Cloud Architect: £65,000+ Cloud Engineer: £55,000+ DevOps Engineer: £50,000+ Solutions Architect: £70,000+ Cloud Security Engineer: £60,000+ Data Architect: £62,000+ Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

"Start your career as an Automation Test Engineer and earn up to £70,000 per Year." Ever dreamed of a career in tech with high demand, excellent salaries, and the power to ensure software quality? Look no further than Automation Test Engineering! In the UK alone, the job market for automation testers is booming, with a 17% growth rate expected in the next five years. The average salary for this role sits comfortably at £55,000, making it a highly sought-after and well-compensated field. So, are you ready to automate your way to success? Our Automation Test Engineer Job Ready Program is your all-in-one solution to learn Automation Testing from scratch and also secure a job in this exciting industry. With our unique blend of comprehensive courses and career support, your dream job is within reach. We understand the challenges of transitioning into a new field, which is why our program is tailored to guide you every step of the way - from mastering core skills to landing your first job in Automation Testing. By choosing our Automation Test Engineer Job Ready Program, you're not just gaining skills; you're gaining a lifelong career partner. Our mission is simple - to be your trusted partner every step of the way, from Training to Employment. Enrol Now and Kickstart Your Automation Test Engineer Career. Don't miss this opportunity to transform your career with the Automation Test Engineer Job Ready Program. With our comprehensive training, career support, and money-back guarantee, you're not just enrolling in a program; you're investing in a brighter future. Join us now and become a part of the next generation of Automation Test Engineer! In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring Automation Test Engineer, so we can help you get the job you want. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our Automation Test Engineer Job Ready Program today and start your journey to becoming a successful Automation Test Engineer! Why Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our Automation Test Engineer Job Ready Program: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Automation Testing. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Automation Testing field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking Automation Test Engineers. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Courses we will provide once you enrol in the program: Course 01: Industry 4.0 - Automation & Applications Course 02: Agile Scrum Master Course 03: Azure Administrator Essentials Course 04: AWS Certified Database Specialty Exam Preparation (DBS-C01) Course 05: Advanced Data Structures Training Course 06: Coding Essentials - Javascript, ASP. Net, C# - Bonus HTML Course 07: JavaScript Foundations for Everyone Course 08: Web Application Penetration Testing Course 09: Ultimate PHP & MySQL Web Development & OOP Coding Course 10: Learn Web Development from Scratch Course 11: Learn to Code HTML, CSS, Javascript: Guide for Beginners Course 12: Cloud Computing Essentials Course 13: Google Cloud for Beginners Course 14: Microsoft Azure Cloud Concepts Course 15: Functional Skills IT The Automation Test Engineer Job Ready Program with Career Support & Money Back Guarantee is completed in 9 easy steps: Step 1: Enrol in the Programme Begin your exciting journey with us by enrolling in the Automation Test Engineer Job Ready Program. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 15 premium courses related to Automation Testing. These courses will teach you the knowledge and skills required to become a successful Automation Test Engineer. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3: Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the Automation Testing industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in Automation Testing, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful Automation Test Engineer career begins with us. CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Automation Test Engineer Job Ready Program is perfect for: Beginners eager to break into the field of Automation Testing and get a job. Professionals looking to move their career towards data science. Individuals seeking a comprehensive understanding of data analysis tools and techniques. Those aiming for a career upgrade with advanced analytics skills. Anyone interested in gaining practical, job-ready skills in Automation Testing. Requirements No experience is required. Just enrol & start learning. Career path This Automation Test Engineer Job Ready Program will help you get a job in different roles, such as: Automation Test Engineer: £35,000 - £50,000 Senior Automation Test Engineer: £50,000 - £70,000 Test Automation Lead: £60,000 - £80,000 Software Development Engineer in Test (SDET): £45,000 - £65,000 Test Automation Consultant: £50,000 - £75,000 Quality Assurance Manager: £60,000+ Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

PTLLS is a teacher training qualification for those new to teaching / training industry or wanting to start out as associate teachers, or currently teaching. Learn More Academy has been delivering the Level 3 Preparing to Teach in the Lifelong Learning Sector (PTLLS) or newly branded AET course. Level 3 Award in Education and Training (AET) course is designed to contribute towards the knowledge and understanding for Further Education National Training Organisation (FENTO) or the Employment National Training Organisation (EMPNTO) occupational standards in the United Kingdom. This course is designed for anyone wishing to enter in the adult training and teaching industry in this country and even some other country too. ABOUT THIS COURSE: The Level 3 Award in Education and Training AET (formerly known as PTLLS) is an introductory, knowledge based teaching qualification. It can be undertaken by individuals who are not yet in a teaching or training role (pre-service), or are currently teaching or training (in-service). This qualification is delivered on our online or classroom based learning platform with full tutor support throughout the course. UNITS COVERED: Chapter 1: The roles and responsibilities of a teacher / Trainer in education & Training Chapter 2: Relationships between education and training Chapter 3: Inclusive teaching approaches to meet the needs of learners Chapter 4: Principle of assessment in Education and Training Chapter 5: How to create a safe and supportive learning environment Chapter 6: How to motivate learners Chapter 7: Planning, delivery and evaluation of inclusive teaching and training Chapter 8: Different assessment methods Chapter 9: How to recognise and deal with potential problems Chapter 10: Teaching equipment and aids Chapter 11: Practical teaching sessions (Teaching concept and Technique) CAREER OPPORTUNITY: With this qualification you will be able in teaching any adult in the industry of varieties sectors such as Health Industry, Beauty Industry, NHS Trusts, various Police forces, Midwives, Librarians, Laboratory Technicians, HM Forces, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals, Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals, Security Industry, Teaching/Training, Educational Support Assistants, Education Advisers and School Inspectors, Veterinarians, Nurses, Care sector, First Aid sector, Care Instructor, Driving Instructors and many more. STUDY METHOD: You can complete this course either through Distance Learning / Online, Face to Face or Live zoom class. Level 3 AET distance learning course is done at your own pace with a Tutor’s support & guidance. All necessary materials will be sent to you with login details with student portal access, once you book the course. The entry requirement for this course are the basic functional skills (Numeracy, Literacy, ICT). You will be given up to 3 months to complete the assignments, however if you finish earlier, you will be awarded early, you do not need to wait for last minute. Within the 12 weeks, you need to do your micro-teach. FACE TO FACE OR LIVE ZOOM CLASS: We have 3 days Live Zoom or Face to Face classroom session from 10am to 5pm around the country. This course will be taught and trained by an experienced teachers, who will use a wide range of teaching activities; including lectures, group work, discussion, demonstrations, candidates presentations and many more activities that help learning. Micro Teaching session will be held on last day of the course where trainee teachers prepare and deliver a short teaching and learning session to their peers. After 3 days session you are required to complete the coursework/assignment and send them for marking, it takes 7-8 day to get the result and certificate. COURSE ASSESSMENT: There is no formal examination is required, but at the end of the course you need to submit a portfolio assignment. HOW MUCH THIS COURSE COST? Level 3 PTLLS/AET course will cost for Online Distance Learning £190.00, for Webinar Live Class £249.99, Classroom based course in London £269.99 and Classroom based in Outside London £299.99. There is no any hidden fees/cost.

Gain the clarity and confidence to take on inspections successfully with this actionable workshop.

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

A workshop for independent schools that are inspected by Ofsted. Providing a proven strategy for ensuring compliance with the independent school standards.

Managing people isn't just about telling them what to do — it’s about guiding, influencing, and knowing when to step in or step back. This course brings you clear, insightful lessons that sharpen your sense of leadership and help you steer a team without turning into a micro-manager. You'll gain a sharper understanding of what drives teams to perform and how to lead with clarity and purpose, all while keeping your sense of humour intact — because leading without laughing is like tea without a biscuit. Designed for professionals who want to manage with intention, this course covers the essentials of team dynamics, motivating individuals, and knowing when to delegate without losing control. Learn how to handle pressure, build trust, and keep communication flowing without sounding like a walking instruction manual. Whether you're supervising a small team or managing multiple departments, this course arms you with the mindset and skill set to guide others confidently – with structure, not slogans. Key Features of Team Management, Leadership and Delegation Skills Bundle CPD Accredited Team Management, Leadership and Delegation Skills Course Instant PDF certificate Fully online, interactive Team Management, Leadership and Delegation Skillscourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Team Management, Leadership and Delegation Skills Bundle course to excel! To become successful in your profession, you must have a specific set of Team Management, Leadership and Delegation Skills skills to succeed in today's competitive world. In this in-depth Team Management, Leadership and Delegation Skillstraining course, you will develop the most in-demand Team Management, Leadership and Delegation Skills skills to kickstart your career, as well as upgrade your existing knowledge & skills. Team Management, Leadership and Delegation Skills Curriculum Course 01: Team Management Course 02: Leadership & Management: Interpersonal Skills Course 03: Effective Delegation Accreditation This Team Management, Leadership and Delegation Skills bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Team Management, Leadership and Delegation Skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Team Management, Leadership and Delegation Skills basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Team Management, Leadership and Delegation Skills Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Selling in a Downturn - A one-day workshop for Sales Professionals dealing with the specific challenges of selling and staying motivated in an economic downturn.

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution