2952 Trust courses

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The BCS Essentials Certificate in Artificial Intelligence teaches the general principles of Artificial Intelligence, an introduction to Machine Learning and understand it's potential implications and capabilities. You will learn about human and artificial intelligence, the machine learning process, the different types of agents, the types of machine learning, the benefits, challenges and risks of a machine learning project, ethics in AI and the future of humans and machines in work. This is a great course for any person or organisation who needs to gain familiarity about Artificial Intelligence and Machine Learning before they commence a project; helping ensure the project approach is correct and avoid the common and costly pitfalls of technology projects.

What important conversations are your team members avoiding? Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust. But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. Who Should Attend? This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue. We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon. In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by: Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation Responding to emotional reactions using the skills: Pause, Don’t Panic Observe, Don’t Judge Ask, Don’t Assume Outcomes This module will help participants: Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs. Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track. Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.

Asthma: Asthma Awareness Course Online Asthma is a chronic condition that affects both children and adults. Our Asthma: Asthma Awareness Course provides awareness training about how this serious, life-threatening and chronic respiratory disease can be controlled. Asthma causes wheezing, shortness of breath, chest tightness, and night-time or early morning coughing. Asthma can be managed by taking medication and avoiding triggers that can cause an attack. Our Asthma: Asthma Awareness Course program will help you to learn about how to improve the health and quality of life of people who are suffering from asthma. The Asthma: Asthma Awareness Course is designed for people who want to learn more about this disease while also expanding their knowledge. Continuing one's ability development helps ensure that they remain knowledgeable and competent in any profession while also providing them with the necessary skills to help them advance in their profession. Enrol in our Asthma: Asthma Awareness Course now to pursue your goals and gain the knowledge, skills, and information you need to advance your career. Main Course: Asthma Awareness Course Free courses included with Asthma: Asthma Awareness Course: Along with Asthma Awareness Course you will get free Paediatric First Aid Along with Asthma Awareness Course you will get free ADHD Awareness Special Offers of this Asthma: Asthma Awareness Course: This Asthma: Asthma Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asthma: Asthma Awareness Course Instant access to this Asthma: Asthma Awareness Course 24/7 Support Available to this Asthma: Asthma Awareness Course Asthma: Asthma Awareness Course Online In this comprehensive Asthma: Asthma Awareness Course, you will learn the most in-demand skills to help accelerate your career and update your existing knowledge and abilities. We can assure you that you can completely trust us with the entire process of this Asthma: Asthma Awareness Course as well as we will also provide you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Asthma: Asthma Awareness Course has been created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. Who is this course for? Asthma: Asthma Awareness Course Online If you have Asthma: Asthma Awareness Course, know someone who does, or want to learn more about it, this Asthma: Asthma Awareness Course is for you. You'll gain a better understanding of the mechanics of asthma from both a biological and educational standpoint, as well as how it can be managed and raised awareness. Requirements Asthma: Asthma Awareness Course Online To enrol in this Asthma: Asthma Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asthma: Asthma Awareness Course. Be energetic and self-motivated to complete our Asthma: Asthma Awareness Course. Basic computer Skill is required to complete our Asthma: Asthma Awareness Course. If you want to enrol in our Asthma: Asthma Awareness Course, you must be at least 15 years old. Career path Asthma: Asthma Awareness Course Online After completing this Asthma: Asthma Awareness Course, you will begin your career or the next phase of your career in this field. Students who successfully complete the Asthma: Asthma Awareness Course may pursue a range of jobs, including: Health and Care sector Preparation for Life and Work Public Service Social Service

Training and networking day for those working in individual giving, in-memory, legacy, data & supporter care roles in UK hospices: FREE for HIGN members £25 fee for non-members (or commitment for your hospice to take organisational membership - you MUST have your line manager's approval before booking if you are a non-member) 10am: Arrival & refreshments 4pm: Close Lunch will be provided at no extra charge, please specify if you have any dietary requirements when booking The day will NOT be online or recorded so that people feel more comfortable openly sharing.

Achieving a Level 5 Food Hygiene Rating is the gold standard for any food establishment in the UK. This course takes you step-by-step through the essential practices that ensure the highest hygiene standards are maintained in your workplace. Whether you run a restaurant, café, or catering service, understanding how to maintain a pristine environment for food safety is crucial. With the rise in consumer demand for safe dining experiences, having this qualification under your belt will give you the confidence to meet regulations and exceed expectations. This online course is designed to equip you with the knowledge to safeguard both the food you serve and the reputation of your business. Throughout the course, you'll explore key aspects of food hygiene, from maintaining cleanliness in kitchens to handling food correctly. With easily digestible content and practical tips that can be applied directly to your business, you’ll learn how to prevent contamination, ensure proper storage, and avoid common mistakes that can lead to penalties. By the end, you'll be fully prepared to achieve that sought-after Level 5 rating, demonstrating your commitment to excellence in food safety and your customers' well-being. With this course, meeting the standards is just the beginning; it’s about fostering trust and delivering top-tier food hygiene. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Food Hygiene Rating Level 5 course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Food Hygiene Rating Level 5 course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Food Hygiene Rating Level 5 training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Food Hygiene Rating Level 5 course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Accreditation All of our courses are fully accredited, including this Food Hygiene Rating Level 5 course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Food Hygiene Rating Level 5 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Food Hygiene Rating Level 5 basics. Requirements No prior degree or experience is required to enrol in this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

The Level 3 Award in Education and Training AET (formerly known as PTLLS) is an introductory, knowledge based teaching qualification. It can be undertaken by individuals who are not yet in a teaching or training role (pre-service), or are currently teaching or training (in-service). This qualification is delivered on our online or classroom based learning platform with full tutor support throughout the course.

The Hospitality Compliance Management Course is designed to guide you through the essential aspects of maintaining legal and regulatory standards within the hospitality industry. With increasing regulations in food safety, health, and safety, this course will help you understand the legal requirements and the best practices that ensure your operations remain in line with the law. It covers everything from risk assessments to managing employee safety and customer well-being, ensuring you’re always ahead of the curve. This course also delves into the importance of health and safety policies, environmental regulations, and proper documentation, helping you streamline your management processes. Perfect for those in leadership or managerial roles, it equips you with the knowledge to confidently oversee compliance in a fast-paced, ever-evolving industry. Stay informed about new regulations and ensure that your establishment runs smoothly, all while fostering a safe and legally sound environment for both staff and guests. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Hospitality Compliance Management Module 2: Food Safety and Hygiene Compliance Module 3: Safety and Security Compliance Module 4: Environmental Compliance Module 5: Alcohol and Beverage Compliance Module 6: Data Protection and Privacy Compliance Module 7: Compliance Audits and Training Programmes Learning Outcomes: Establish robust food safety protocols to meet industry standards. Implement effective safety and security measures in hospitality settings. Navigate and adhere to environmental compliance regulations. Ensure adherence to alcohol and beverage compliance requirements. Safeguard data and privacy in accordance with legal frameworks. Conduct comprehensive compliance audits and develop tailored training programmes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hospitality Managers Restaurant Owners Event Planners Compliance Officers Food and Beverage Managers Hospitality Students Venue Managers Environmental Health Officers Career path Hospitality Compliance Manager Food Safety Inspector Safety and Security Compliance Officer Environmental Compliance Specialist Alcohol and Beverage Compliance Analyst Data Protection and Privacy Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learn advanced nail and skin care techniques with our Beauty Technician: Manicure & Pedicure course. Become skilled in addressing issues like cracking and infections, and earn your CPD certificate. Open up career opportunities as a Nail Technician, Nail Artist, Beauty Therapist, or Salon Manager. Begin your journey to professional success today!