1220 Team Leader courses in Cardiff delivered Online

We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress. Learning Objectives Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A crisis is an urgent demand for change that must be addressed immediately. Identify the main cause of a crisis as it is often people-related. Crisis management merely controls the problem and crisis resolution must end the situation. Understand how to prevent, manage and eliminate a negative impact. Discover the six steps to crisis resolution and how do you ensure that you learn from a crisis? Learning Objectives Explain the difference between a crisis and a problem, Identify the main causes of crisis, Implement six steps to crisis resolution Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of team decision-making include more diverse information, multiple perspectives, greater understanding, knowing next steps, and better buy-in. Use decision-making in teams when you need support, the impact is significant or controversial, you need other expertise, and want to spread the risk. Understand how to prepare for team decision-making by allowing for pre-work and use the three techniques for team-decision making. Learning Objectives Explain the benefits of team decisions, Implement strategies to prepare for team decision-making, Apply three methods for team decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

How do you use the six influence techniques? Understand how to use persuasion, asserting, visioning, involving, disengaging and the 'Z' model. Be in control and master the skill to spot the required influence technique to achieve the desired result. Learning Objectives Describe how to use six influence techniques, Apply guidelines for each methods, Utilize a "Z" model to increase influence when you have no authority Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Internal barriers are any psychological self-limiting beliefs that inhibit productive, constructive job behavior. What are internal obstacles and how do you manage them such as fear, holding back, lack of business skills, avoiding politics and selfish development. Understand and manage the external obstacles including the 'glass ceiling', status leveling and political games. Apply tactics for dealing with office politics or games and we will show you how you can create positive plans for career success. Learning Objectives Overcome internal and external barriers to achievement, Create positive game plans for career success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You can make better sense of what you read, hear and become more persuasive by understanding arguments. The purpose of an argument is to make a valid point or persuade thinking. Understand the two parts of an argument and how to use evidence to support a claim. Understand how you can evaluate a persuasive argument by focusing on pinpointing the claim, identify evidence, test the evidence and identify conclusions. Learning Objectives Explain persuasive arguments used by critical thinkers, Summarize stages and steps for recognizing and evaluating persuasive arguments, Apply the four stages of persuasive arguments Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal. Learning Objectives Explain the benefits of peer coaching, Implement behaviors of effective peer coaches, Apply the GROW model for sequencing questions in a coaching session Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams