This IMI qualification is an introduction to electric/hybrid vehicle technology and is intended to provide learners with an awareness of electric/hybrid vehicle operation. This programme is particularly useful for people involved in the automotive retail industry as the growth in electric/hybrid vehicle market continue to increase. The content of this qualification has been designed to give learners the knowledge required to work safely around Electric/Hybrid vehicles.
In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.
Description: Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure. Course Overview: Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches. Key Learning Outcomes: Identify components of confrontations and conflict escalation stages Recognize signs of conflict and aggression, maintaining composure in responses Manage language, body cues, and emotions effectively during conflicts Employ skills to de-escalate angry customer behaviour and handle abusive situations Course Content Highlights: Understanding conflict triggers and customer needs Recognizing signs of aggression and escalating anger Managing language, body cues, and emotional responses Structuring conversations and calming situations effectively Handling unpredictability and abusive behaviour Designing and delivering conflict management scenarios for training purposes Assessment: Course assessment involves portfolio submission. No formal examination is required. Course Fee: Enroll in the Level 3 Conflict Management course for £319.99, covering all costs. Corporate or Group Booking: Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.
If you don't want to go to a group yoga class or prefer to learn on your own at your own time & pace, I offer private yoga classes
Get together with friends and discover unschooling with Heidi Steel
Live & study Spanish in your teacher’s home in Valencia! Immerse yourself in the vibrant culture and language with 20 hours of personalized Spanish lessons, held in cozy settings or while exploring the city, all guided by your host-teacher.
English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.
The Ultimate BC Bootcamp includes a number of different courses over a period of 3 months. The courses included are: Classic Lash Lash and Brow treatments Definition Brows Waxing Lash Lift & Tint Manicure & Gel Polish Acrylic Pedicure Intimate waxing Russian Lashes Training Duration – Approx 3 months Included – Course manuals, Portable beauty couch, Waxing starter kit, Pinkfishes.com Classic lash kit, Pinkfishes.com Lash lift & tint starter kit, additional tints, Pinkfishes.com Russian lash kit and The Edge ultimate nail starter kit. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class
The Ultimate BC Bootcamp includes a number of different courses over a period of 3 months. The courses included are: Classic Lash Lash and Brow treatments Definition Brows Waxing Lash Lift & Tint Manicure & Gel Polish Acrylic Pedicure Intimate waxing Russian Lashes Training Duration – Approx 3 months Included – Course manuals, Portable beauty couch, Waxing starter kit, Pinkfishes.com Classic lash kit, Pinkfishes.com Lash lift & tint starter kit, additional tints, Pinkfishes.com Russian lash kit and The Edge ultimate nail starter kit. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class