In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.
Description: Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure. Course Overview: Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches. Key Learning Outcomes: Identify components of confrontations and conflict escalation stages Recognize signs of conflict and aggression, maintaining composure in responses Manage language, body cues, and emotions effectively during conflicts Employ skills to de-escalate angry customer behaviour and handle abusive situations Course Content Highlights: Understanding conflict triggers and customer needs Recognizing signs of aggression and escalating anger Managing language, body cues, and emotional responses Structuring conversations and calming situations effectively Handling unpredictability and abusive behaviour Designing and delivering conflict management scenarios for training purposes Assessment: Course assessment involves portfolio submission. No formal examination is required. Course Fee: Enroll in the Level 3 Conflict Management course for £319.99, covering all costs. Corporate or Group Booking: Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.
English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.
If you don't want to go to a group yoga class or prefer to learn on your own at your own time & pace, I offer private yoga classes
Get together with friends and discover unschooling with Heidi Steel
The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.
Award winning Baby & Child First Aid classes for parents, grandparents or anyone anyone who looks after babies and children. Delivered in a relaxed and comfortable style, designed to give you confidence to know what actions to take if faced with a medical emergency.
QA Level 3 Award In Emergency Paediatric First Aid (RQF) This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote. If, instead, you're interested in an open/public course, please go here. Full day course Would you know what to do if you saw a child in need of First Aid? Being able to deal with paediatric emergencies can make the difference between the life and death of children, and save them a lot of suffering Course Contents: The Roles and Responsibilities of an Emergency Paediatric First Aider Assessing an Emergency Situation Accident Recording Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Infant or Child Recovery Position CPR Safe Use of an AED (Automated External Defibrillator) Choking Anaphylaxis Seizures Wounds and Bleeding Shock Benefits of this course: Would you know what to do if you saw a child in need of First Aid? Children are prone to minor injuries, but suffer from serious injuries also In 2014, 2,269 children in the UK were so badly bitten by an animal they had to be admitted to hospital More than 2 million children have accidents in the home for which they're taken to A&E - every year, with Under 5s accounting for 7% of all hospital emergency treatments Being able to deal with peadiatric emergencies can make the difference between the life and death of children, and save them a lot of suffering. This QA Level 3 Award in Emergency Paediatric First Aid (RQF) qualification is ideal for: - Parents/carers or family members who want to learn key paediatric first aid skills - Those who work with children and are not required to comply with Ofsted’s Childcare Register or Early Years Foundation Stage (EYFS) 2014 requirements Those who want to provide additional support in their organisation to existing paediatric first aiders that are trained to meet Ofsted’s Childcare Register or Early Years Foundation Stage (EYFS) 2014 requirements. For those who will be directly responsible for children, Ofsted requires people to do our two day Paediatric First Aid course instead We also run a Paediatric Annual Refresher to keep those life-saving skills up to date Accredited, Ofqual regulated qualification: Our Emergency Paediatric First Aid at Work course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Emergency Paediatric First Aid certificate will fulfill the legal requirements. It is a very good way to make sure you and your employees are trained in First Aid for Children and Infants (babies).The Ofqual Register number for this course is 603/0786/9
Join us on Thursday at 7pm for our 90 minute workshop where you will learn a simple but powerful essential oil application that will winterise your immune system the natural way. As we head into the winter months it is so important to give your immune system a boost. Maybe you have gone through a period of illness and are finding it harder than usual to get your spark back. With this in mind we invite you to join us to experience a powerful immune boosting full body reset using therapeutic grade essential oils along specific points on the body. Wear loose comfortable clothing as this is an experiential hands on workshop where you will learn about the physical and emotional properties of 8 different essential while you take part in a simple but powerful sequence of moves that is designed to leave you feeling increased energy levels, boost your immune system, balance the nervous system, and relieve pain. By the end of the workshop you will have fully winterised your immune system using these powerful combination of techniques and have the knowledge to be able to use the techniques anytime you need a boost throughout the winter months. Debbie Lawrence is an Aromatherapist & Reiki Master Teacher with over 20 years of experience teaching in this field. She loves to guide people on how to use essential oils as a form of plant based medicine and also runs workshops teaching Therapists how to bring essential oils into their holistic practices. Places are limited so please book early to avoid disappointment. This will be held in my home in Saltash.
P400 - Asbestos Surveying and Analysis is a one day foundation level course, which provides candidates with the fundamental knowledge to start a career in the asbestos surveying and analysis professions, and as a progression route to the asbestos Proficiency qualifications. It gives candidates an introductory level of knowledge on the health risks of asbestos fibres, and how to manage asbestos-containing materials in their work. Candidates for this course are not expected to have prior knowledge and experience but having an awareness of the contents of both HSG248 Asbestos: The analysts' guide (July 2021) and HSG264 Asbestos: the survey guide January 2010), would be advantageous.