2977 Sup courses in Liverpool delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for Leaders and professionals who manage teams or groups and are responsible for their outcomes will benefit from this course. Overview Apply techniques to encourage participation and reach consensus Utilize facilitative questioning techniques Recognize indicators to facilitate each stage of the team process Deal constructively with disruptions and typical problem behavior Implement interventions appropriately Plan and run a focused discussion, meeting or event Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Importance of Facilitation Being an Effective Facilitator Harnessing Knowledge, Experience, and Diversity Encouraging Group Motivation and Commitment Observing the Team Process 2. Facilitating Process and Content Identifying Process and Content Elements Managing the Flow Resolving Tensions and Disagreement 3. Setting the Stage for Facilitation Laying the Groundwork, Educating Participants, and Securing Support Selecting the Right Facilitator Planning for a Facilitated Meeting 4. Facilitating Team Development Encouraging Participation Recognizing Stages in the Team Life Cycle Supporting the Team through the Stages 5. Building Consensus and Reaching Decisions Gathering and Presenting Data Synthesizing and Summarizing Identifying Options and Brainstorming Facilitating SWOT Analysis Creating a Short List Using the Multi-Option technique 6. Disruptions, Dysfunctions and Interventions Handling Disruptions and Difficult Behavior Addressing Dysfunction Agreeing on Ground Rules Restating and Reframing

Duration 2 Days 12 CPD hours This course is intended for Anyone managing the performance of others, including executives, managers, supervisors and team leaders will benefit from this course. Overview Explain how coaching can help employees achieve their full potential Recognize common coaching challenges Explain the key principles of the Thought model Explain the four steps of the GROW model Identify important guidelines for providing feedback Apply strategies that will motivate employees In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees? development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. The Purpose and Effect of Coaching What is Coaching? Characteristics and Beliefs of the Effective Coach Coaching Obstacles Knowing When to Manage and When to Coach 2. Coaching and The Thought Model The CFTAR Thought Model Point of View and Belief Systems Applying The Thought Model Facts vs. Stories 3. Coaching with the GROW Model Goals in the Context of GROW Clarifying the Current Reality Exploring the Past Developing Options and Choosing the Approach Creating the Final Plan 4. Navigating The Coaching Process Dimensions of Trust Identifying Obstacles and the SPAR Process Overcoming Resistance Giving Feedback Effectively Motivating Your Employee

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About this Training Course Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision-making. If you face challenges in getting your findings into paper, you will benefit from this training course. The Technical Report Writing and Presentation Skills for Oil & Gas Engineers and Technical Professionals course focuses on the unique needs of technical professionals who write for both technical and non-technical readers. This separately bookable training course will demonstrate how technical professionals can use their technical knowledge and logical edge to write in a reader-friendly style, produce grammatically accurate reports and persuasively communicate for buy-in purposes. An ILM Recognised programme. Training Objectives LEARNING OUTCOMES FOR TECHNICAL REPORT WRITING SKILLS By the end of this course, participants will be able to: Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production Use clear & powerful language to target and persuade readers for positive results Use tried and tested proof reading techniques to check and review documents more effectively Identify and avoid common pitfalls in technical report writing LEARNING OUTCOMES FOR TECHNICAL PRESENTATION SKILLS By the end of this course, participants will be able to: Present and sell your technical presentation more effectively both internally and externally Plan and structure your meetings and presentations for maximum effect Capture your technical and non-technical audience by delivering your presentation with power and authority Handle questions, interruptions and objections with confidence Target Audience This programme has been researched and developed for all Oil & Gas Engineers and Technical Professionals Course Level Basic or Foundation Trainer Your course leader managed the Business Skills Unit of the British Council programmes as well as oversee all training-related matters from 1997. The trainer considers himself a trainer first and specialises predominantly in high-level writing and technical report writing programmes. In addition to conducting training in Technical Writing, the trainer has also been the chief editor for many large writing projects. These include a year-long project editing the entire Start-Up Manual (including the Black Start Manual) for Nippon Oil's Helang Integrated Platform, a 4-month project rewriting the manuals for the Puteri Dulang FSO off Terengganu, and editing the current revision of the PETRONAS Procedures and Guidelines for Upstream Activities (PPGUA). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Virtual Instructor Led Training (VILT) The objective of this 4-half-day Virtual Instructor Led Training (VILT) course is to equip participants with the required knowledge so that they can define and implement an effective oil analysis programme, monitor the condition of transformers and understand oil analysis reports as part of their maintenance strategy. This VILT course is delivered in partnership with ENGIE Laborelec. Training Objectives Participants will be able to go through the following areas during the VILT course: Condition monitoring of power transformers through oil analyses: Transformer Health Index, Transformer Fleet Condition Assessment, Risk Matrix Best practices Which oil analyses/how frequent DGA: focus on partial discharges, sparking, stray gassing, catalytic effects / interpretation systems. Interpretation of results Why and when to perform electrical measurements? International standards: IEEE, IEC, Duval, ASTM, etc Maintenance guidelines Trending and reporting Sampling techniques Use of online monitoring for DGA/water: implementation and real-case advantages etc: New developments: importance of methanol as ageing marker, temperature correction of ageing markers, stray gassing of oils in service etc REX, case studies and real-case exercises concerning power transformers within generation and high-voltage grids Discussion of reports on power transformers Use of unused insulating transformer oils Market trends in the use of inhibited and uninhibited oils Differences, advantages and drawbacks of uninhibited compared with inhibited oils Importance of additives, oxidation stability tests, stray gassing, etc Target Audience The VILT course is intended for a wide audience, including professionals who are maintenance staff, electrical engineers and asset managers responsible for transformers. Typical industries are powerplants, high voltage grids or large industrial sites. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 4 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 4 half-day sessions, 4 hours per session (16 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a senior expert in the field of insulating and lubricating oils and of condition monitoring of power transformers and turbines. He has 20 years of experience within power industry and since 2010 Key Expert within the ENGIE group. He has worked on various international projects such as the Al Dur power plant in Bahrain, Shuweihat II power plant in UAE, PP11 and Jubail Marafiq power plants in Saudi Arabia and Sohar II and Barka III power plants in Oman. He has also been involved in consulting work in Malaysia for Hyrax Oil. Other assignments include Shell, Nynas, Total, ABB, Alstom, CG Pauwels in Europe. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Virtual Instructor Led Training (VILT) Asia Pacific is set to be the largest and fastest growing Hydrogen market globally. This growth is driven by decarbonisation of energy-use, ammonia production and rising demand of fuel cell electric vehicles. Hydrogen as a fuel has outstanding energy carrying capacity and many application possibilities ranging from Petroleum refinery, Ammonia and Methanol production, Transportation and Power generation. Although the current petrochemical market segment will remain strongest in the near future, it is the transport and power sector which spurs the vision of a massive market takeoff in the next decade. The ever-rising share of renewable energies require flexible and scalable storage solutions, which in turn offers many additional revenue streams beyond pure electricity sales. Adding to this the strong impetus towards decarbonization of the transport sector from cars, trucks, trains to ships and even airplanes creates the breed for an exciting and yet untapped market potential. This course aims to clarify and assess the hydrogen business case along its value chain and versatile market applications. Training Objectives Understanding current hydrogen market status and recent developments Major drivers and inhibitors influencing the growth of the market Understanding and comparing various production technology processes Challenges and solutions in transport, distribution and storage of hydrogen Mapping the many petrochemical, energy and transport applications Analyse business cases from around the world and understand their economics Target Audience Project developers Equipment Manufacturers Oil, Gas and Petrochemical sector companies IPPs and utilities Transport sector companies and port operators Policy makers and regulators Investors and lenders Course Level Basic or Foundation Training Methods The VILT will be delivered online in 4 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. Trainer Your expert course leader is an internationally renowned energy communicator and business educator, focused on the interconnected clean energy transition topics of renewable power, energy storage, energy system electrification and hydrogen. His own independent technology tracking, market assessment and opportunity/risk analysis is delivered to clients through a mix of business advisory work, commissioned content, small-group training (online & in-person), and one-to-one executive coaching (online). In the hydrogen sector, he is currently lead consultant and trainer to the World Hydrogen Leaders network, and writer of their 'This Week in Hydrogen' news column. He is also co-presenter of the 'New Energy Chinwag' podcast, which regularly covers hydrogen-related issues. During more than 15 years as an independent energy expert, he has helped companies from large multinationals to innovative start-ups - totalling assignments in over 30 countries across 5 continents. Most recently, he has presented clean energy training in locations as diverse as Singapore, the UK, South Africa, The Philippines, the USA, Mexico, Spain and Dubai - and, in recent times of course, online to international audiences from across the world. Prior to this, he was Research Director for over 10 years at Informa, a $9 billion business intelligence provider; where he drove new market identification, analysis and project deployment work, and managed teams in the UK and US. He has a strong science background, holding a 1st Class Honours degree in Natural Sciences from the University of Cambridge, a PhD in Earth Sciences and a further Diploma in Economics & Sustainability from the UK's Open University. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevSecOps Foundation course are professionals including: Anyone involved or interested in learning about DevSecOps strategies and automation Anyone involved in Continuous Delivery toolchain architectures Compliance Team Business managers Delivery Staff DevOps Engineers IT Managers IT Security Professionals, Practitioners, and Managers Maintenance and support staff Managed Service Providers Project & Product Managers Quality Assurance Teams Release Managers Scrum Masters Site Reliability Engineers Software Engineers Testers Overview You will learn: The purpose, benefits, concepts, and vocabulary of DevSecOps How DevOps security practices differ from other security approaches Business-driven security strategies and Best Practices Understanding and applying data and security sciences Integrating corporate stakeholders into DevSecOps Practices Enhancing communication between Dev, Sec, and Ops teams How DevSecOps roles fit with a DevOps culture and organization In this course, students will gain a solid understanding of how DevSecOps provides business value, enhancing your business opportunities, and improving corporate value. The core DevSecOps principles taught can support an organizational transformation, increase productivity, reduce risk, and optimize resource usage. This course explains how DevOps security practices differ from other approaches then delivers the education needed to apply changes to your organization. Participants learn the purpose, benefits, concepts, vocabulary and applications of DevSecOps. Most importantly, students learn how DevSecOps roles fit with a DevOps culture and organization. At the course?s end, participants will understand ?security as code? to make security and compliance value consumable as a service. This course prepares you for the DevSecOps Foundation (DSOF) certification. Realizing DevSecOps Outcomes Origins of DevOps Evolution of DevSecOps CALMS The Three Ways Defining the Cyberthreat Landscape What is the Cyber Threat Landscape? What is the threat? What do we protect from? What do we protect, and why? How do I talk to security? Building a Responsive DevSecOps Model Demonstrate Model Technical, business and human outcomes What?s being measured? Gating and thresholding Integrating DevSecOps Stakeholders The DevSecOps State of Mind The DevSecOps Stakeholders What?s at stake for who? Participating in the DevSecOps model Establishing DevSecOps Best Practices Start where you are Integrating people, process and technology and governance DevSecOps operating model Communication practices and boundaries Focusing on outcomes Best Practices to get Started The Three Ways Identifying target states Value stream-centric thinking DevOps Pipelines and Continuous Compliance The goal of a DevOps pipeline Why continuous compliance is important Archetypes and reference architectures Coordinating DevOps Pipeline construction DevSecOps tool categories, types and examples Learning Using Outcomes Security Training Options Training as Policy Experiential Learning Cross-Skilling The DevSecOps Collective Body of Knowledge Preparing for the DevSecOps Foundation certification exam Additional course details: Nexus Humans DevSecOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevSecOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Defining Transformational Leadership Comparing Leadership Styles Developing the Attitudes and Beliefs of a Transformational Leader 2. Being an Authentic Leader Knowing Who You Are Fostering Authenticity and Credibility 3. Demonstrating Leadership Practice Following the Five Practices of Exemplary Leadership 4. Building Engagement and Motivation Understanding the Drivers of Employee Engagement Motivating Like a Transformational Leader 5. Optimizing Performance Coaching for Performance Supporting Performance through Partnership Unlocking Potential Developing and Transforming Careers 6. Mentoring Leaders Growing Leaders Putting Relationships First Focusing on Character Capitalizing on Strengths Showing Optimism and Not Skepticism Seeking Passion and Success 7. Committing to Transformational Leadership

Duration 2 Days 12 CPD hours This course is intended for CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants Overview The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative - but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation. Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge. Prerequisites The change management foundation certificate is required to sit the practitioner level exam. 1 - Change Impact Levers for change Levels of adoptions and critical mass Reinforcing systems 2 - Exam Preparation Change Management Practitioner exam preparation Change Management Practitioner exam

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.