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94 Educators providing Success courses in Birmingham

Hadith Of The Day

hadith of the day

Solihull

The story of Hadith of the Day (HOTD) began in 2009 with the simplest of visions: How to make Muslims connect and fall in love with their faith using the latest technology available which they use on a daily basis.The aim was to showcase and promote the beauty of Islam to a truly universal audienceFor people to be inspired by sacred text and by real life experiences of people whose lives were changed forever due to the sheer inspiration our beautiful faith offers. We wanted to make inspiration the footprint for our vision, and so the HOTD journey started, like many other success stories with humble beginnings. We started with one person, a piece of blank paper and a simple idea of the time was 1st July 2009. INSPIRING MILLIONS Our mission statement is to inspire. We inspire our members with daily drops of inspirational and educational knowledge. We have been endorsed by some of the world’s leading scholars such as Mufti Ismail Menk, Ustadh Nouman Ali Khan, Shaykh Yusuf Badat, Shaykj Omar Sulemain, Yasmin Mogahed and many more.When we first started we had 100 members on our Facebook Page. Within 6 months we had 500,000 and in less than a year we had 1 million members. We’re now at over 15 million and growing Alhamdulillah. CONNECTING OUR GLOBAL UMMAH The strength of social media is that it connects millions of Muslims from different parts of the world together. With the generosity of one of our members, HOTD sent 10 members on an all expenses paid trip to Makkah and Madinah. Only low-income families were permitted to enter and when we made the phone calls to the winners, every single person broke down in tears. Some of the people who won could not afford applying for a passport so our donor also covered those costs.

The Edge Academy Trust

the edge academy trust

Birmingham

Welcome to the website of The Edge Academy- I hope it provides you with a flavour of academy life and all of the information you require. I was immensely proud to be appointed Principal of The Edge in 2018 and am thoroughly enjoying what is now my fifth year in role- I live locally, was born and bred in Northfield and have a great affinity for the academy having initially joined it as Vice Principal before becoming Principal. Prior to joining The Edge, I started my career as a French teacher, became a Head of Year and went on to work on senior leadership teams for ten years in three secondary schools in Nottinghamshire and the West Midlands. The Edge Academy aims to be a welcoming, stable and friendly place for our students. We aim to provide the best possible environment for students to learn and develop with an understanding of the world around them. Together, we strive to bring the best out of our students, ensuring that they maximise their potential and are prepared as fully as possible for reintegration to mainstream education or for progress to further learning and life – be that post-16 study, employment or training. Full details of our “Safe, Ready, Respectful” curriculum can be accessed on the “curriculum” tab of our website or directly by going to https://www.theedgeacademy.co.uk/curriculum/ Our aim is to offer what our students need to help them make the most of their potential. This requires a highly flexible approach, specialised skills and lots of experience in working with young people with additional needs. Our challenge and motivation is to “Unleash Greatness through our Safe, Ready, Respectful Values”. Whilst mainstream schools are incredible forces for good in society, helping to socialise, educate and engage the next generation, the journey through mainstream education, for some youngsters, is not a smooth one. For some students, success in the education system means we have to offer something different. At the Edge Academy, we challenge students to take responsibility for being SAFE, modify their behaviour, improve attitudes to school life and make academic progress across the range and breadth of curriculum opportunities available. In addition to classroom-based learning, students are provided with enrichment opportunities throughout the academic year. We respect that all of our young people are individuals from a diverse range of backgrounds and life-experiences. We passionately believe that by assisting them to overcome their personal barriers, they should be entitled and READY to access the full-range of opportunities available in society. One of our core values is to place children and families first. At The Edge, our families get to know the teams who support their child well and are actively supported to work in partnership with professionals. Right from the start, we make sure that we are RESPECTFUL to spend time listening to our young people and their families to find out as much as we can, as together we develop the start of their Edge learning journey. We continually develop and adapt our support for each family, so that whilst caring for their children, we also acknowledge our responsibility to listen to and understand the needs and priorities of parents and carers.

West Coventry Academy

west coventry academy

Coventry

In practice, this means that we expect students, staff, parents and governors to model these core values. Student Expectations Respectful Students show respect for themselves, their peers, staff and the community. Communicate with others in a calm and respectful manner Listen and respect other people’s views Have respect for the school site and learning environment Have a healthy, active and proactive lifestyle, with self-respect and self-discipline Recognition that respect for effort brings reward Responsible Students are responsible for their own behaviour and their consequences. Students are responsible for their own learning Students are responsible for wearing the correct uniform, bringing the correct books and equipment to school. Students are responsible to complete their work (including homework) Students are responsible to attend/complete any sanctions issued due to inappropriate behaviour or missed work. Students are responsible to report any inappropriate behaviour to an appropriate adult Resilient Students become more resilient when they realise that it is important to make mistakes and learn from them When finding work difficult, students should not just give up Re-read the work, look at previous work, have another go! Only ask for help when the above has been done Have high expectations of yourself Learn from experiences, in order to become stronger and better at tackling the next challenge Ready to Learn Students attend school in correct uniform, on time and with the correct equipment books Be punctual for all lessons, enter rooms calmly, take out equipment and start the Do Now in silence Make sure all home and prior learning tasks have been completed Have the right attitude to learn and actively engage in lessons Staff Expectations Respectful Staff model respectful behaviour to promote a culture of mutual respect Communicate with others in a calm and respectful manner Feedback on work respectfully, showing students that their work and effort has been valued. Show respect through being fair and consistent when dealing with students Promote that respect for effort brings reward Responsible Staff are responsible for creating a positive and calm learning environment Teachers are responsible for delivering well planned and meaningful learning experiences Teachers understand the responsibility of their role as a tutor Staff understand the responsibility of working in a school Staff are responsible for modelling expectations Staff are responsible for challenging poor behaviour and uphold school policies consistently. Resilient Support the whole school community to build resilience Identify vulnerable students that may have barriers to learning, support them in reducing barriers and equip them with the skills to build their resilience Praise student’s efforts Teach students that we learn from make mistakes Be open and flexible to new initiatives Develop a Growth Mindset Ready to Learn Ensure lessons are well planned and have impact for all students Ensure you are punctual to lessons and greet the students in a positive way Ensure school rules are applied consistently and fairly Listen to student concerns and help students overcome barriers to learning Empower students to become independent learners Parent Expectations Respectful Promote respectful behaviour within their families Communicate with the school in a calm and respectful manner Respect that all school decisions they are made with best interests of the students Respect the school rules and explain to their child the importance of them Respect the importance of education and teach their child the value of it Promote that respect for effort brings reward Responsible Parents are responsible for their child’s attendance and behaviour Parents are responsible to ensure their child is kept safe and well. Parents are responsible to ensure their child has the correct uniform and equipment. Parents are responsible for communicating with the school to flag any issues that may affect their child’s learning. Parents are responsible challenge poor behaviour and celebrate success Resilient Build up their child’s resilience through supporting them emotionally and helping them to show determination in the face of adversity Promote the importance of “Learning from mistakes” Demonstrate a positive attitude about education and their child Praise their child’s efforts and not just their academic achievements Ready to Learn Ensure their child attends school on time, in the correct uniform and with the right books/equipment Support their child with their learning Develop a partnership with the school Keep track of their child’s homework and behaviour by accessing classcharts regularly Encourage their child to read and to become an independent learner

Kinver High School And Sixth Form

kinver high school and sixth form

West Midlands

Welcome to the Kinver High School website my name is Nikki Clifton, proud headteacher of Kinver High School. I joined Kinver High in December 2019 as head and was pleased to find a team and community that had ambitions that match mine, to create a world class environment for our students to learn. During my headship I aim to lean on not only the experience gained from my 25 years in education, first as a teacher of Modern Foreign Languages and secondly as a School Leader for the past decade; but also, being a parent of three teenagers allows me to perfectly understand the challenges that face our students, parents and carers. I know that the relationship between home and school is crucial to the development of our students. At Kinver, we believe that every child really matters and that every child is an individual with an array of talents, perhaps yet to be discovered. It is our belief that every child can be successful and we are committed to ensuring that all students are prepared for their future and are able to go on to lead successful lives. Our goal is simple, we want all students to develop into well-rounded confident, independent, resilient and high achieving outward thinking individuals, who are proud of their school, its values and reputation. We will equip all students with the knowledge, skills, characteristics and learning behaviours to enable them to set aspirational and challenging goals. We always seek to work with pupils, parents and our wider school community to provide a happy, supportive and stimulating environment where all students thrive, feel safe, respected and are recognised. We want our students to be happy, successful young adults who contribute to their communities, seek out opportunities and continue to always aim, to be the best that they can be. Kinver High School and Sixth Form is widely recognised as a friendly and welcoming school community where all are valued. We aim to support and challenge all our students to work hard and have high aspirations for academic success and personal development. The attainment of students at Kinver is consistently above the national average and their ‘behaviour in lessons and at social times is good’ (Ofsted 2018). Our curriculum is broad and balanced and designed to ensure that all students develop the wide range of skills and attributes required to be a successful member of society as well as gaining the best possible recognised qualifications. ‘16 to 19 study programmes are effective. Teaching is strong, and students make good progress.’ Ofsted, 2018 Kinver is a small 11 – 18 secondary school providing for about 600 students. Being relatively small for a secondary school is seen by parents and students as highly beneficial because we know all of our students well, so that we can help them to learn and develop in a close knit environment. Our positive learning environment, promotes, recognises and rewards all student’s achievements and positive contributions to wider school life. Together with our comprehensive student support structure we ensure that all students can access help, guidance and the support to succeed. As a result, our students are the best advertisement the school could have. We are located in the beautiful, rural village setting of Kinver and serve a wide area also comprising the South Staffordshire villages of Stourton, Swindon, Bobbington and Trysull. Over recent years a substantial number of children have travelled in from Dudley and the southern and western parts of Stourbridge including Norton, Wollaston, Wordsley, Cookley in Worcestershire. Our coaches pick up from all of these locations. Kinver is also conveniently located for travel to and from Bridgnorth and Kidderminster. Academic work at all stages at Kinver High is important, but our idea of education goes beyond the classroom. We have an exceptional range of extra-curricular activities, through involvement in sports teams, musical performances and a variety of lunchtime and after-school clubs designed to engage and inspire students to pursue their own interests and develop their talents. There is also a house system to add a positive, competitive edge to many of the team activities that take place. ‘The curriculum is well balanced, and extra-curricular activities make a strong contribution to pupils’ learning’ Ofsted 2018 Our simple message to students is that ‘hard work and high aspirations make you successful’. I hope that you will want to discover more of what Kinver High can offer you or your child and would encourage you to further explore our website to get to know us better. Through the website you will also be able to access a wide range of important and useful information about the school and stay up to date with school life here at Kinver.

Courses matching "Success"

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Phlebotomy Training

By Lead Academy

Are you a fresher and looking to start your career as a phlebotomist or are you currently employed in the healthcare profession and looking to expand your phlebotomy skills in order to build a rewarding career in this field? Or simply want to understand the blood collection procedure and gather skills to handle and transport specimens securely. This comprehensive phlebotomy course online is ideal for you! Course Highlights You will be given ample opportunity to practise on the manikins Face to Face Practical Training National Occupational Standard for Obtaining Venous Blood Sample Demonstrate appropriate infection control principles when performing training 3 Hours of Remote Theoretical Learning 7 Hours of Face-to-Face Training Sessions at Swindon Centre 7 Hours of Face-to-Face Training Sessions at Bristol Centre 1 Day of Face-to-Face Training Sessions at Birmingham Centre 8 Hours of Face-to-Face Training Sessions at London Centre Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. Accredited by the CPD Certification Designed by expert healthcare professionals. This extensive course covers the following credentials: Venepuncture process Vial labelling Blood-taking techniques Safety protocols, Needle safety techniques Processing of blood samples Prioritising patients System of needle measurement Maintaining the accuracy of specimen labels Controlling and preventing infection Techniques for preserving clinical proficiency Legal repercussions of bad behaviour Causes of infection and needed records Identify the veins used for Venepuncture (Phlebotomy) Solving issues might arise during the actual operation Classroom-Based Phlebotomy Training Course To ensure effective training, our classroom-based learning is divided into two parts: Remote theoretical learning (online) For the first part of our phlebotomy course online, we provide in-depth theoretical learning which you can complete from the comfort of your home. You can go on to the practical learning portion once the coursework and assessments have been successfully completed. Face-to-face practical learning (designated London-based office, with a similar structure at Swindon, Bristol and Birmingham offices) As part of the practical training, you will receive practical demonstrations and hands-on experience to justify your role. The practical learning part is divided into two learning slots with each weighing 4 hours of time: First 4 hours session: Through practical demonstration using a mannikins, you will be taught how to smoothly draw blood, reduce risks, and control the patient’s reaction. Last 4 hours of sessions: You will then have the chance to draw blood from fellow participants with consent while being closely supervised. Phlebotomy | Online Course | Lead Academy - Trailer Who is this Phlebotomy Training Course for? This phlebotomy course is primarily aimed at: Phlebotomists Health Visitors Physiotherapists Occupational Therapists Healthcare professionals Nurses, midwives, phramcists and doctors Freshers looking to begin their career as a phlebotomist Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or a practicing healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Entry Requirements There are no academic entry requirements for this online phlebotomy course, and it is open to students of all academic backgrounds. Entry Requirements There are no academic entry requirements for this blood taking course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method In this phlebotomy course learners will be assessed through observation. That means during the practical training you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. We also offer face-to-face practical training for Cannulation Training, Catheterisation Training, and Advanced / Competency Phlebotomy Training Course Curriculum Module 1: Introduction Module 2: Steps Before Withdrawing Blood (Venepuncture) Module 3: Basic Anatomy Lessons Module 4: Dos and Donts for Vein Selection Module 5: Preparation for Venepuncture Module 6: Managing Patient’s Expectations Module 7: Complications Issues during Venipuncture Module 8: Processing of Blood Samples Module 9: Conclusion Recognised Accreditation This phlebotomy course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing the phlebotomy course, you would be a potential candidate in your respective field.

Phlebotomy Training
Delivered in Birmingham + 4 more or Online + more
£195

Cannulation Training – CPD Approved

By Lead Academy

Do you want to boost your medical career by learning about the cannulation process? This comprehensive cannulation course is ideal for you!  You can learn about the whole venepuncture and cannulation procedure in this Venepuncture and Cannulation Training Course, as well as the safest methods for handling, flushing, and removing a cannula. This course will provide you with the necessary training to flourish in your profession, whether you are a novice or an experienced individual wishing to enhance your career in the healthcare industry.  Course Highlights Designed by healthcare professionals Accredited by the CPD Certification Recognised and Valuable Certification Self-Paced Online Theoretical Learning High-Quality Study Materials Interactive practical training Practical Day Class Schedule – 1 Day Face-to-Face Training  Venue Location London: Bank Studio, 23 Park Royal Road, NW10 7JH Date: 2nd August, 2024 Date: 25th August, 2024 Date: 29th September, 2024 Date: 29th October, 2024 Date: 29th November, 2024 Time: 10:00 am – 05:00 pm Venue Location Birmingham:  44 Blucher Street, Birmingham, B1 1QJ Date: 21st August, 2024 Date: 24th October, 2024 Date: 12th December, 2024 Time: 10:00 am – 05:00 pm This extensive IV Cannulation Course covers the following credentials:  Selection of veins for cannulation Arm and hand physiology and anatomy Types of cannula Process of cannulation Safety measures Proper insertion of the cannula Classroom-Based Cannulation Course Practical learning We offer comprehensive theoretical study materials and practical sessions for our cannulation training. As part of the practical training, you will receive practical dry lab demonstrations and hands-on experience to justify your role.  Who is this Venepuncture and Cannulation Course for?  This Venepuncture and Cannulation course is primarily aimed at:  Health Visitors Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career in the healthcare sector Anyone looking to enhance their cannulation skills Aims and Learning Outcomes of this Venepuncture and Cannulation Training Course  Know how to select the appropriate veins for cannulation Understand the anatomy and physiology of hands and arms Recognise the various sizes of a cannula Identify the risks concerning cannulation Know how to insert the cannula properly Recognise the safety precautions that should be maintained Gain knowledge about the dressing procedure Know how to safely flush and remove a cannula Learn how to securely dispose of all the sharps Learning how to perform Phlebotomy Trainingand Catheterisation Training can help you to provide better care to your patients. By being able to insert a catheter quickly and effectively, you can administer necessary treatments more efficiently, which can improve patient outcomes and reduce discomfort. Entry Requirements There are no academic entry requirements for this cannulation course, and it is open to students of all educational backgrounds. You need to join the Phlebotomy Training before attending the Cannulation Training. Assessment Method In this Venepuncture and Cannulation training, learners will be assessed via observation. That means during the practical training, you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate accepted by thousands of professional bodies and government regulators in the UK and worldwide. Whether you are a fresher looking to kickstart your career in healthcare or practising healthcare looking to enhance your cannulation skills, this course will help you achieve your professional aspirations by all means. Course Curriculum 1. Cannulation Training - Course Introduction 2. What are Venepuncture and Cannulation 3. Anatomy and Physiology of the Circulatory System 4. Legal Aspects of Venepuncture (Phlebotomy) and Cannulation 5. Practitioner Requirements 6. Professional Competence and Accountability 7. Documentation and Record Keeping 8. Vicarious Liability 9. Consent 10. Influencing Factors during Venepuncture 11. Infection Prevention and Management 12. Haemolysis 13. Selecting Correct Equipment 14. Procedure of Venepuncture and Cannulation 15. Order of Draw 16. Peripheral Cannula and Venepuncture 17. Procedure Prior to Cannulation 18. During Cannulation 19. Cannula Size and Cannulation Aftercare 20. Removal of Cannulation 21. Complications 22. Cannulation Training - Conclusion Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement On successful completion of the cannulation course, you will be eligible to obtain a CPD-accredited certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. 

Cannulation Training – CPD Approved
Delivered In-Person in London + 1 more + more
£160

Advanced / Competency Phlebotomy Training

By Lead Academy

This advanced phlebotomy course will allow you to receive practical demonstrations and hands-on training as a part of the practical training to support your role. At the beginning of the session, you will be required to observe the experienced trainers and trained phlebotomists. You will learn how to smoothly draw blood, minimize hazards, and manage the patient’s reaction through a practical demonstration on a mannequin. Finally, under close supervision, you will get the opportunity to collect blood samples from other fellow colleagues.  Course Highlights Gain a Recommendation Letter from Your Supervisor Accredited by the CPD Certification Recognised and Valuable Certification Face-to-Face Practical Training Sessions Supervised by experienced phlebotomists Location & Class Schedule Venue Location Nr. 1: Bank Studio, 23 Park Royal Road, NW10 7JH You can select your preferred date from any of the following months: 7th, 12th, 18th December, 2024 9th, 13th and 21st December, 2024 3rd, 8th and 13th January, 2025 10th, 17th and 21st January, 2025 12th, 19th and 24th January, 2025 20th, 27th January and 3rd February, 2025 9th,16th, 23th February, 2025 11th, 18th, 25th February, 2025 19th, 27th February and 3rd March, 2025 11th, 18th, 22nd March, 2025 13th, 20th, 27th March, 2025 21st March, 28th March, 4th April, 2025 10th, 18th, 25th April, 2025 17th, 24th, 30th April, 2025 21st, 26th April, 1 May, 2025 Venue Location Nr. 2: 83-85 Hagley Road, Birmingham, B16 8QG You can select your preferred date from any of the following months: 1st, 7th and 13th December, 2024 5th, 12th and 19th December, 2024 16th, 23rd and 30th January, 2025 17th, 24th and 31st January, 2025 13th, 20th and 27th February, 2025 14th, 21st and 28th February, 2025 13th, 20th and 27th March, 2025 14th, 21st and 28th March, 2025 10th, 17th, 24th April, 2025 18th, 25th April, 2nd May, 2025 15th, 22nd, 29th May, 2025 15th, 22nd, 29th May, 2025 Venue Location Nr. 3: Pure Offices, Kembrey Park, Swindon, SN2 8BW You can select your preferred date from any of the following months: 30th November, 7th & 14th December 2024 1st, 8th and 15th December, 2024 11th, 18th and 25th January, 2025 8th, 15th, 22nd February, 2025 15th, 22nd, 29th March, 2025 12th, 19th, 26th April, 2025 17th, 24th, 31st May, 2025 Venue Location Nr. 4: Filwood Community Centre, Knowle, Bristol BS4 1JP You can select your preferred date from any of the following months: 15th, 22nd and 28th January, 2025 14th, 21st, 28th March, 2025 16th, 23rd, 30th May, 2025 It can be tough to put your best foot forward in the job market with only online Phlebotomy training. Hence, our practical sessions will provide you with the required experience that your employers might want to see when you apply for the job. This advanced phlebotomy competency training is designed to give you an opportunity to practice, build confidence and gain valuable experience, which will help your professional career when you will apply for the job.  This extensive course covers the following credentials:  Practical demonstration Labelling tubes Blood-taking techniques Code of practice Safety protocols Needle safety techniques Processing of blood samples Prioritising patients Who is this Advanced Phlebotomy Training Course for? This advanced phlebotomy course is primarily aimed at:   Phlebotomists Health Visitors Physiotherapists Occupational Therapists Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career as a phlebotomist Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or practising healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means.   Aims and Learning Outcomes of this Advanced Phlebotomy Training Course  By the end of this advanced phlebotomy course, you will:  Know how to utilise proper safety precautions Assess a phlebotomist’s personal and professional attributes Accept the core roles and obligations of a phlebotomist Understand the code of conduct required to be followed by a phlebotomist Know how to draw blood using the right procedure Establish the process to handle venipuncture-related issues Understand how to handle and preserve blood samples safely Entry Requirements In order to attend the advanced phlebotomy course you need to complete our basic phlebotomy training course. However, it is open to students of all academic backgrounds. Assessment Method As part of the assessment, you will be required to execute a live blood draw and collection that will be closely supervised and marked by the experienced phlebotomist responsible for monitoring you.  Upon successful demonstration of blood sampling, you will be awarded a certificate of competency that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Competency Certificate and Certificate of Achievement from Lead Academy You will receive a competency certificate after successfully completing the Part 2 of the phlebotomy course, which serves as confirmation that you are qualified to function as a phlebotomist without the need for close supervision. Also, on successful completion of the phlebotomy course, you will be eligible to obtain a CPD accredited PDF and Hardcopy certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy.

Advanced / Competency Phlebotomy Training
Delivered in Swindon + 3 more or Online + more
£165 to £285

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Effective Negotiation Skills for Business Success: In-House Training

By IIL Europe Ltd

Effective Negotiation Skills for Business Success: In-House Training Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases

Effective Negotiation Skills for Business Success: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,295