1906 Step courses

This workshop is based on the book 'Sleep Recovery' by Lisa Sanfilippo, we will work through the 5 steps towards recovering your rest by identifying your sleep type, dealing with sleep saboteurs and learning about the science of sleep.

This workshop will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals. It takes bid and proposal teams right through the process, from start to finish - from forming the team and gathering the information, through to writing and reviewing the proposal document, and on to presenting it to the client. The learning points shared in the programme come from the trainer's extensive real-world experience with a wide variety of businesses. As a result of attending this programme, participants will be able to: Write more clearly, more grammatically and more persuasively Structure their written communications more effectively Avoid the 'howlers' that can cost you business Impress your clients Win more business 1 Bid strategy How to combine your knowledge of the market or customer, your products and services, and your competitors, to create a quality bid New insights into your comparative advantages and competitive position in the marketplace Understanding more about how your client views you and other suppliers A plan of attack to build on your strengths and attack the weaknesses of your competition Dealing with RFP/ITT situations 2 Teamwork How a bid or proposal team needs to prioritise and manage preparation time Co-ordinating input from team members Agreeing responsibilities 3 The importance and role of a well-written sales proposal Why bother? - the value of the sales proposal to you and to the customer What the customer wants and needs to make a decision in your favour Understanding and delivering on customer expectations Review and discussion of different proposals - with real-life examples 4 The best way to structure your sales proposals A section-by-section, page-by-page review of best practice in structuring great sales proposals How to improve the way you match your proposal to the customer's objectives and requirements Plan your sales documents systematically - to make them easy to read and more persuasive How to make your proposal look like the 'least risky' option 5 Making your proposal a compelling and persuasive proposition Choosing the right words that sell effectively Selecting the right content and information for your document or proposal Using an option matrix to summarise complex choices and increase final order value How to write an executive summary 6 Well-written and error-free Developing your writing style for maximum impact Expressing the content (ie, selling points) clearly, concisely and correctly Proof-reading and editing work effectively, using formal marks and techniques Improving visual layout, format and appearance Keeping it customer-focused 7 Presenting to the client - overview Presentation options Understanding the client's objectives - as well as your own The proposal review meeting - logistics Managing to the next step Designing and delivering a compelling presentation Isolating objections and concerns Follow-up and follow-through 8 Positioning your final proposal Finalising your bid - presenting the right 'best few' USPs, features and benefits and making them relevant and real to the customer Smart ways to position price and be a strong player - without being the cheapest How to differentiate yourselves by how you present, as well as what you present How to design and deliver a successful bid presentation 9 Bid presentation practice session with structured feedback Participants work in small groups or pairs to prepare and later present a sample section from a real life bid or proposal presentation The trainer will provide assistance and input During group review and discussions, input from others will be encouraged and many best practice ideas summarised 10 Managing the end game How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns How to read the situation to plan the next step Identifying negotiation tactics - and how to deal with them Planning for a negotiation and how to get the customer feel they have the 'best deal' 11 Workshop summary and close

Music industry advice sessions are back! Sound Gallery studios are proud to host once again music industry advice seminars led by Integrity Records Record label owner one of the U.K.’s longest running truly independent record labels and known for finding & nurturing cool new talent.  Find out how to pitch your music to music industry professionals, how to build and sustain a career as a professional musician, how to set up your own record label, how to protect your creation including copyright and music publishing, how to get airplay and more from Integrity Records CEO and founder Nick Tarbitt.  Nick has many years experience as a media & entertainment lawyer, advising musicians, management companies and record labels on contractual issues, but with a particular interest in assisting new artists, musicians and performers with their early steps in the industry, including their first band agreements, management contracts, recording deals, licensing and publishing agreements. Integrity Records releases, spanning various genres from punk to drum & bass via indie-folk and quirky pop, have been heard on BBC Radio 1, BBC 6 Music and BBC Radio 2, alongside XFM/Radio X, Q Radio, Amazing Radio and numerous regional stations in the UK and abroad. Many of their artists have played live sessions from the BBC Maida Vale studios for Steve Lamacq, Jo Whiley, Zane Lowe and more. Suitable for: unsigned and emerging artists, singer-songwriter, bands and musicians. Bookings: call the studio: 01392-495301 or email: marketing@sound-gallery.net Venue: Sound Gallery Studios, Exeter Phoenix, Gandy street, Exeter, EX4 3LS Costs:  £120 / 2 hr session for 1:1 sessions - £150 / 2 hr session for small groups 4-8 people

Every Saturday at 11:10 – 11:55 Step into the enchanting world of our Pre-Primary syllabi, where the dance floor becomes a canvas for young imaginations to soar. This carefully curated program is designed to sculpt the physical prowess, endurance, creative flair, expressive power, and musical sensitivity of our students, all set to the rhythm of captivating musical styles and sounds. It’s here that the foundational steps of ballet blend with the joy of exploration, creating a nurturing yet exhilarating learning atmosphere. Crafted with love, each exercise is a melody of gentle movements, guiding little dancers through the basics of ballet technique within a realm of creativity and play. Our classrooms are alive with a kaleidoscope of props, each playing its part in enriching the learning experience across all dimensions. From the whisper of a scarf in motion to the soft thud of a rhythmic beanbag, every prop tells a story, unlocking new dimensions of movement and imagination. Beyond the steps and stretches, our class holds a treasure trove of opportunities, including the chance for our young dancers to shine in class awards. It’s an invitation to step into the spotlight, not just to showcase their budding talents but to celebrate their journey in dance, expression, and self-discovery. Join us in this magical adventure, where every plié and pirouette is a step towards creating artful expressions, lifelong memories, and a deep-seated love for the beautiful world of ballet. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

Developing a network of MHFA Champions is a key step in creating a mentally healthy workplace. The MHFA Champion one-day course will give you all the skills you need to be an MHFA Champion. This one-day course trains you as an MHFA Champion, giving you: An understanding of common mental health issues Knowledge and confidence to advocate for mental health awareness Ability to spot signs of mental ill-health Skills to support positive wellbeing 1 Introduction to MHFA and understanding mental health (3 hours 30 mins) About Mental Health First Aid About mental health and stress in the workplace Stigma and discrimination Depression Anxiety disorders Other mental health issues (eating disorders, self-harm, psychosis) Early warning signs of mental ill-health Alcohol, drugs and mental health 2 MHFA Champion in practice (3 hours 30 mins) Applying the Mental Health First Aid action plan Action 1: Approach the person, assess and assist with any crisis Suicide Action 2: Listen and communicate non-judgementally Action 3: Give support and information Action 4: Encourage the person to get appropriate professional help Action 5: Encourage other supports Recovery Building a mentally healthy workplace Action planning for using MHFA

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

Difficult Conversations

🧑‍⚕️🧑‍🔬🚑🩺 DO YOU WANT TO LEARN VALUBLE SKILLS, WANT TO WORK EVENTS, FESTIVALS AND IN NIGHTCLUBS, OR HAVE A DESIRE TO WORK IN THE AMBULANCE SERVICE.🚑 This is the first step into the Medical world as a First Responder. The QA Level 3 Award in First Response Emergency Care also known as FREC3 is a PHEM D qualification which is the entry level into being able to provide medical cover at events. The cost is £425 plus VAT per person (£510pp) This is a 5 day course being held at our training centre in Laindon, Essex (SS15 6SS), all days must be attended and sessions will be 9am-5pm each day. Available course dates: July – 8th-12th August - 5th-9th The course will run with a minimum of 4 learners and a maximum of 6 learners. If you would like more information or to book onto either of the above courses please email training@tlmedical.co.uk for a booking form.

Tango Basics - Beginners course in Argentine tango with Jenny & Ricardo Oria.