1902 Step courses

Beginner Ballroom Course Waltz, Rumba, Cha-cha, Foxtrot, Tango, Jive

This workshop will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals. It takes bid and proposal teams right through the process, from start to finish - from forming the team and gathering the information, through to writing and reviewing the proposal document, and on to presenting it to the client. The learning points shared in the programme come from the trainer's extensive real-world experience with a wide variety of businesses. As a result of attending this programme, participants will be able to: Write more clearly, more grammatically and more persuasively Structure their written communications more effectively Avoid the 'howlers' that can cost you business Impress your clients Win more business 1 Bid strategy How to combine your knowledge of the market or customer, your products and services, and your competitors, to create a quality bid New insights into your comparative advantages and competitive position in the marketplace Understanding more about how your client views you and other suppliers A plan of attack to build on your strengths and attack the weaknesses of your competition Dealing with RFP/ITT situations 2 Teamwork How a bid or proposal team needs to prioritise and manage preparation time Co-ordinating input from team members Agreeing responsibilities 3 The importance and role of a well-written sales proposal Why bother? - the value of the sales proposal to you and to the customer What the customer wants and needs to make a decision in your favour Understanding and delivering on customer expectations Review and discussion of different proposals - with real-life examples 4 The best way to structure your sales proposals A section-by-section, page-by-page review of best practice in structuring great sales proposals How to improve the way you match your proposal to the customer's objectives and requirements Plan your sales documents systematically - to make them easy to read and more persuasive How to make your proposal look like the 'least risky' option 5 Making your proposal a compelling and persuasive proposition Choosing the right words that sell effectively Selecting the right content and information for your document or proposal Using an option matrix to summarise complex choices and increase final order value How to write an executive summary 6 Well-written and error-free Developing your writing style for maximum impact Expressing the content (ie, selling points) clearly, concisely and correctly Proof-reading and editing work effectively, using formal marks and techniques Improving visual layout, format and appearance Keeping it customer-focused 7 Presenting to the client - overview Presentation options Understanding the client's objectives - as well as your own The proposal review meeting - logistics Managing to the next step Designing and delivering a compelling presentation Isolating objections and concerns Follow-up and follow-through 8 Positioning your final proposal Finalising your bid - presenting the right 'best few' USPs, features and benefits and making them relevant and real to the customer Smart ways to position price and be a strong player - without being the cheapest How to differentiate yourselves by how you present, as well as what you present How to design and deliver a successful bid presentation 9 Bid presentation practice session with structured feedback Participants work in small groups or pairs to prepare and later present a sample section from a real life bid or proposal presentation The trainer will provide assistance and input During group review and discussions, input from others will be encouraged and many best practice ideas summarised 10 Managing the end game How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns How to read the situation to plan the next step Identifying negotiation tactics - and how to deal with them Planning for a negotiation and how to get the customer feel they have the 'best deal' 11 Workshop summary and close

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course.  Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 10am – 4pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course. Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 10am – 4pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course.  Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 10am – 4pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course.  Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 10am – 4pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course.  Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 11am – 5pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

This course covers the technique for performing a basic Manicure as well as detailing the steps for a spa manicure, mini manicure and male manicure. Hand and nail diseases are detailed as well as the correct way to carry out a thorough consultation. It also includes a practical training module. On completion of the course, you will receive a certificate and a recognised, insurable qualification. Includes all tools/products required for the course, no starter kit included. Please bring a hand towel for personal use with you to the course.  Includes: Hard copy take home training manual. Duration – Fast track one day practical classroom-based training plus online theory work. Theory work to be completed in your own time via The Guild student portal before your practical course date. Practical day – 10am – 4pm inc short lunch break. It is advisable that students arrive 15 mins early to ensure a prompt start. In a lot of cases the practical training can be finished earlier than expected depending on how many students there are, and the time taken on practical work. Qualification - GTi award. Widely recognisable and insurable qualification, allowing you to deliver this treatment on the paying general public. Class size - Maximum 8 students in a class

A six week introduction to scentwork for pet dogs. Take the first steps to discovering the incredible power of a dog's nose. This class will cover the basics of search, scent ID, and indication. Each dog will work one at a time and free from the distraction of other dogs, allowing them to work at their own level in a comfortable and relaxed environment, making this activity accessible to reactive dogs. DOGS ATTENDING THIS CLASS MUST BE HAPPY AND ABLE TO REST IN THE CAR OR CRATE BETWEEN WORKING TIMES.

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills