33920 Spa courses

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Live online took hold in 2020 and is a highly interactive, engaging and effective training medium, if it’s done right. Let us give your staff the key skills they need to make their virtual training learner-centred, by building a psychologically safe environment plus using online training tools such as break-out rooms, slides, video and whiteboards. Courses include: Key elements of a successful live online training session Knowing your audience Technology vs technique Blended/flipped/hybrid learning Making your activities and materials online-friendly Effective planning for live online sessions Timing live online training sessions

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

leading expert Philip Warford will talk about the options available to protect a disabled person using specialist Wills and Trusts

The HoardingUK National Hoarding Conference is back in 2024! This year we're looking at what IS working. Our expert panel will include housing, environmental health, fire service, social care and other relevant professionals. Attend to hear how we've jointly overcome hurdles to deliver a successful, integrated, cost-effective, time managed programme.

Self Defence & Martial Arts Classes for Kids in Dartford, Bexleyheath

Want to learn more about Wirral Hospice St John's specialist palliative care and support services? Join us to hear all about the impact and social value of our services and our current partnerships, and the collaboration opportunities to evolve vital palliative and end-of-life care services across our Wirral community. Hot / cold drinks and light bites will be provided at the start of each session.

£ Enquire Focus Awards Level 1 Award in Employability Skills (RQF) Ask us for more details