294 Service Manager courses

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Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes Understand the fundamental concepts underpinning successful customer service delivery. Learn the strategies to organise and structure optimal customer service. Gain insights into effective Customer Relationship Management (CRM) techniques. Comprehend the interplay between customer satisfaction and brand loyalty. Master the use of social media tools to enhance business customer relations. Why buy this Customer Service & Environment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Customer Service & Environment course for? Aspiring customer service managers aiming for excellence. Brand strategists focused on enhancing customer relationships. Business owners seeking to elevate their customer service standards. Digital marketers keen on leveraging social media tools for businesses. Customer relations officers eager to resolve client issues efficiently. Prerequisites This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £30,000 - £45,000 Brand Strategist: £35,000 - £50,000 Business Consultant focusing on Service Delivery: £40,000 - £60,000 CRM Specialist: £32,000 - £48,000 Social Media Manager: £28,000 - £42,000 Customer Relations Officer: £25,000 - £37,000 Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00

Description:  Hospitality Management is a study of people who want to be part of the hospitality industry. In this course, the meaning and definition of hospitality management will be discussed. You will learn the procedures of hospitality management and how you should follow these steps. Then you will learn its history and how it was developed through time. You will also learn the scopes of hospitality, classification of hospitality organisations, and most especially the influence which affects the industry. Who is the course for? Any professional who works in the hotel or part of a hotel's management People who have an interest in hospitality and management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Hospitality Management is a useful qualification to possess, and would be beneficial for the following careers: Accommodation Officer Businessmen Concierge Customer Service Manager Hotel Manager Receptionist. Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Hospitality Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Hospitality Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Recent studies suggest that by 2025, over 80% of businesses in the UK will have some form of online presence, predominantly driven by e-commerce. This surge in online trading and digital interaction is reshaping the retail landscape and the skills required to engage, retain, and satisfy customers effectively. Our E-commerce Management and Digital Skills bundle is tailored to arm learners with a profound understanding of e-commerce. This package includes comprehensive courses on Level 3 E-commerce Management, Digital Marketing with a special focus on Growth Hacking Techniques, Social Media Marketing, Diploma in Web Design, UX Fundamentals, Strategic Planning and Analysis for Marketing, Sales Skills, and the acclaimed Customer Service Diploma. Dive deep into the intricacies of e-commerce management and emerge with unparalleled insights into the digital marketplace. The eight courses included in the bundle are: Course 1: Level 3 E-commerce Management Course 2: Digital Marketing - Growth Hacking Techniques - Online Course Course 3: Social Media Marketing Course - The Step by Step Guide Course 4: Diploma in Web Design - Video Training Course 5: UX (User Experience) Fundamentals Course 6: Strategic Planning and Analysis for Marketing Course 7: Sales Skills Course 8: Customer Service Diploma Learning Outcomes: Gain a thorough understanding of e-commerce management and its contemporary strategies. Comprehend growth hacking techniques and their application in digital marketing. Develop strategies for effective social media marketing campaigns. Understand the principles of web design and the significance of user experience. Master the art of strategic planning and analysis within a marketing context. Acquire core skills in sales and advanced customer service strategies. In the constantly evolving world of digital trade, understanding the intricacies of e-commerce management is vital. This bundle commences with the Level 3 E-commerce Management course, laying a robust foundation for all things e-commerce. To boost online visibility, the Digital Marketing and Growth Hacking Techniques course provides learners with innovative strategies, while the Social Media Marketing course demystifies the world of online audience engagement. Venturing further, the Diploma in Web Design instils the art of crafting visually appealing websites, and the UX Fundamentals focus on ensuring a seamless user journey on these platforms. Strategic Planning and Analysis for Marketing helps learners navigate the complex world of marketing decisions. Rounding off with Sales Skills and the Customer Service Diploma, the bundle ensures participants can convert leads into loyal customers with finesse. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to delve into e-commerce management and enhance their digital skills. Marketers keen on amplifying their online marketing strategies. Web designers aspiring to understand e-commerce implications. Sales professionals aiming to optimise their digital sales approach. Customer service enthusiasts wanting to excel in the e-commerce domain. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path E-commerce Manager Digital Marketing Specialist Social Media Strategist Web Designer UX Designer Sales Executive (Digital Products) Customer Service Manager (E-commerce) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Highlights of the Course Course Type: Online Learning Duration: 1 hour 15 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about customer service Understand the core competencies and principles of customer service Explore the various areas of customer service Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert customer service manager Customer Service This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who is this Course for? This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Course Overview: Effective communication is necessary for personal and professional success in today's fast-paced world. Our comprehensive Effective Communication Skills Diploma is ideal for enhancing your communication abilities and gaining a competitive edge in the job market.From formal and informal communication and the delicate art of body language to the intricate dynamics of representing your boss and company, this course comprehensively covers the spectrum of communication. It emphasises both traditional forms like written communication and electronic communication. Enrol in our Effective Communication Skills Diploma today and unlock the power of persuasion and connection for personal and professional success. Key Features of the Course: CPD Certificate: Upon completion, you'll receive a prestigious Continuing Professional Development (CPD) certificate, recognised globally for its credibility and value. 24/7 Learning Assistance: Our dedicated support team is available round the clock to assist you, ensuring an uninterrupted learning experience tailored to your needs. What You Will Learn: In our comprehensive course, you'll acquire essential communication skills for personal and professional success. You'll learn to navigate different communication styles, master verbal and non-verbal communication, deliver captivating presentations, contribute effectively in meetings, sharpen written communication, and harness technology for efficient digital communication. Additionally, you'll explore creating visually appealing graphics, presenting information concisely, representing superiors, and conveying their messages effectively. You'll also gain techniques for tactfully communicating your boss's decisions, providing support and collaboration, and building solid partnerships. Why Enrol in This Course: Top Reviewed Course: This course has received rave reviews from past participants, who have praised its suitability and effectiveness in improving communication skills. Recently Updated Content: Our course materials are regularly updated to ensure they align with the latest industry trends and best practices. Trending Skills: Effective communication skills are in high demand across industries, making this course a valuable addition to your professional profile. Requirements: No specific prerequisites or prior experience are required to enrol in this course. Whether you're a beginner or an experienced professional looking to polish your skills, this course is designed to accommodate learners at all levels. Career Path: Upon completion of this course, you'll be well-equipped for a range of communication-intensive professions, including: Marketing Manager (£40,000 - £60,000 per year) Human Resources Manager (£45,000 - £70,000 per year) Public Relations Specialist (£25,000 - £40,000 per year) Sales Executive (£20,000 - £35,000 per year) Project Manager (£40,000 - £65,000 per year) Customer Service Manager (£30,000 - £50,000 per year) Training and Development Specialist (£30,000 - £45,000 per year) Certification: Upon completing the Effective Communication Skills Diploma, you will receive a CPD certificate, internationally recognised for credibility and value. This certification will serve as a testament to your newfound expertise and dedication to mastering the art of communication. Enrol in our Effective Communication Skills Diploma today and unlock the power of persuasion and connection for personal and professional success. Course Curriculum 6 sections • 15 lectures • 02:16:00 total length •Identifying Basic Communication Techniques: 00:09:00 •Formal and Informal Communication: 00:02:00 •Describing Verbal and Non-verbal Communication: 00:04:00 •Understanding Body Language: 00:05:00 •Making Effective Presentations: 00:10:00 •Fundamentals of Productive Meetings: 00:08:00 •Written Communication: 00:13:00 •Electronic Communication: 00:19:00 •Creating Graphics for Business Communication: 00:04:00 •Communicating Static Information: 00:03:00 •Communicating Dynamic Information: 00:03:00 •Representing Your Boss and Company: 00:36:00 •Communicating Your Boss's Decisions: 00:03:00 •Supporting Your Boss and Colleagues: 00:04:00 •Building a Partnership with Your Boss: 00:13:00

Course Overview: Data show that foodborne diseases affect millions worldwide annually. They cause significant health and economic problems. In fact, according to the World Health Organization, an estimated 600 million people fall ill due to contaminated food annually. This gigantic number highlights the necessity for qualified food hygiene and safety professionals. Imagine a world where every meal is prepared according to the highest food hygiene and safety standards. Welcome to the Food Hygiene, Health and Safety Diploma. We have prepared the course with a motto, 'The safety of the people shall be the highest law.' With a carefully crafted curriculum covering nine modules, you will gain the expertise to ensure food safety in any culinary setting. Key Features of the Course: This Food Hygiene, Health, and Safety Diploma course offers invaluable knowledge and a range of features that enhance your learning experience. Upon successful completion, you will receive a CPD certificate recognised and respected across industries. Additionally, our dedicated 24/7 learning assistance ensures that you have expert guidance whenever you require it. Who is This Course For? The Food Hygiene, Health and Safety Diploma course is suitable for the following: Catering and hospitality professionals Food service supervisors and managers Restaurant owners and entrepreneurs Health inspectors and auditors Quality control personnel Food handlers and enthusiasts Anyone concerned about food safety and hygiene What You Will Learn: Through nine modules, you will explore topics such as food safety legislation, microbiological hazards, physical and chemical hazards, food storage, food preparation, personal hygiene, premises design, and access to additional resources. This course equips you with the expertise to ensure compliance with regulations, identify and mitigate hazards, and maintain high standards of food hygiene and safety. By completing this course; you will become a valuable asset in preventing foodborne illnesses and contributing to the well-being of consumers and the success of food businesses. Why Enrol in This Course: Enroling in the Food Hygiene, Health, and Safety Diploma offers many benefits. First, it is a top-reviewed course, highly praised by learners for its comprehensive content and practical relevance. Second, the course has been recently updated to incorporate the latest advancements and guidelines in the field, ensuring you receive the most up-to-date knowledge. Career Path: Upon completing the Food Hygiene, Health and Safety Diploma, you will be well-prepared for various rewarding career paths in the food industry. Food Safety Consultant: £35,000 to £60,000 per year Quality Assurance Manager: £30,000 to £45,000 per year Hygiene Supervisor: £25,000 to £35,000 per year Auditor: £30,000 to £50,000 per year Trainer: £25,000 to £40,000 per year Inspector: £25,000 to £40,000 per year Food Service Manager: £30,000 to £45,000 per year Certification: Upon completing the Food Hygiene, Health, and Safety Diploma, you will receive a CPD certificate, which provides a valuable credential recognised by employers and organisations. Course Curriculum 9 sections • 9 lectures • 10:31:00 total length •Module 1: Food Safety Legislation: 01:24:00 •Module 2: Microbiological Hazards: 02:15:00 •Module 3: Physical, Chemical, and Allergenic Hazards: 01:00:00 •Module 4: Food Storage: 01:21:00 •Module 5: Food Preparation: 00:57:00 •Module 6: Personal Hygiene: 01:00:00 •Module 7: Food Premises Design and Cleaning Schedules: 02:00:00 •Module 8: Further Information: 00:18:00 •Module 9: Reopening and Adapting Your Food Business During COVID-19: 00:16:00

Step into a world where exceptional service is the hallmark of excellence. Our unique online training programme for waiters is designed to transform your approach to the art of dining. Whether you're just starting or looking to refine your skills, this course provides an invaluable foundation in the subtleties of superior service. From understanding the intricacies of the food service business to mastering the nuances of creating a remarkable first impression, you'll gain insights that set you apart in the bustling world of hospitality. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Embrace the journey towards becoming an indispensable asset to any dining establishment. Learn the secrets of maintaining composure and extending genuine friendliness under pressure. Discover the essential practices of personal health, hygiene, and sanitary food handling that ensure safety and satisfaction for every guest. Equip yourself with the knowledge of the products you serve, the sequences that define seamless service, and the additional responsibilities that make you a versatile and dependable team member. This comprehensive training goes beyond the basics, offering guidance on supervisory roles and safety considerations to mould you into a well-rounded, confident, and capable individual ready to enhance any dining experience. Join us and elevate your service to extraordinary levels. Course Curriculum Module 01: Facts about Food Service Business and waiters Module 02: The First Impression You Make Module 03: Calmness & Friendliness Module 04: Personal Health and Hygiene Module 05: Sanitary Food Handling Module 06: Personal Skills Module 07: Product Knowledge and Service Module 08: Service Sequences Module 09: Additional Responsibilities Apart from Food Serving Module 10: Supervisory Responsibilities Module 11: Safety Considerations Learning Outcomes: Understand key facts about the food service industry and waiter roles. Make a positive first impression in a service environment. Maintain calmness and demonstrate friendliness with customers. Uphold personal health and hygiene standards in food service. Apply sanitary food handling techniques to ensure safety. Develop essential personal skills for effective food service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Waiter Training Online Course 2:45:09 1: Module 01: Facts about Food Service Business and waiters 12:26 2: Module 02: The First Impression You Make 07:32 3: Module 03: Calmness & Friendliness 11:28 4: Module 04: Personal Health and Hygiene 10:45 5: Module 05: Sanitary Food Handling 14:52 6: Module 06: Personal Skills 14:13 7: Module 07: Product Knowledge and Service 18:15 8: Module 08: Service Sequences 23:02 9: Module 09: Additional Responsibilities Apart from Food Serving 19:35 10: Module 10: Supervisory Responsibilities 20:05 11: Module 11: Safety Considerations 11:56 12: CPD Certificate - Free 01:00 Who is this course for? Individuals new to the food service industry. Waiters seeking to improve their service skills. Hospitality students wanting practical industry knowledge. Restaurant staff aiming for career advancement. Food service supervisors needing comprehensive training. Career path Waiter Restaurant Supervisor Food Service Manager Hospitality Trainer Banquet Server Catering Assistant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Master the art of understanding and managing emotions with our comprehensive online course on Emotional Intelligence. Whether you're looking to excel in your personal or professional life, Emotional Intelligence is the key to success, and our program is designed to equip you with the necessary skills and knowledge to thrive in any situation. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Emotional Intelligence Online Training, learners will explore the concept and importance of emotional intelligence. They will develop skills to recognize, understand, and manage their emotions effectively. Participants will learn techniques to regulate their emotions and enhance verbal and non-verbal communication skills for better interpersonal relationships. They will also discover ways to make a positive impact in various aspects of life and gain control over their emotional responses. Moreover, learners will delve into social management and responsibility, understanding how their emotions affect others and their roles in different social contexts. Additionally, the curriculum covers business practices, teaching learners how emotional intelligence influences professional success and effective leadership in the workplace. Through this comprehensive training, participants will acquire valuable insights and practical strategies to navigate emotions skillfully in personal and professional life. Course Curriculum: Module 01: What is Emotional Intelligence Module 02: Skills in Emotional Intelligence Module 03: Tools to Regulate Your Emotions Module 04: Verbal Communication Skills Module 05: Non-Verbal Communication Skills Module 06: Making an Impact Module 07: Gaining Control Module 08: Social Management and Responsibility Module 09: Business Practices (I) Module 10: Business Practices (II) Learning Outcomes: Define Emotional Intelligence and its significance in personal development. Acquire skills to manage emotions effectively in various situations. Utilize tools for regulating emotions in professional and personal contexts. Enhance verbal communication skills for clearer expression and understanding. Develop non-verbal communication skills to convey messages accurately. Demonstrate effective social management and responsibility in diverse environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Emotional Intelligence Online Training 39:36 1: Module 01: What is Emotional Intelligence 09:18 2: Module 02: Skills in Emotional Intelligence 02:59 3: Module 03: Tools to Regulate Your Emotions 02:57 4: Module 04: Verbal Communication Skills 02:49 5: Module 05: Non-Verbal Communication Skills 02:23 6: Module 06: Making an Impact 04:35 7: Module 07: Gaining Control 04:03 8: Module 08: Social Management and Responsibility 02:48 9: Module 09: Business Practices (I) 03:29 10: Module 10: Business Practices (II) 03:15 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking personal and professional growth opportunities. Employees aiming to improve interpersonal relationships and communication skills. Managers and leaders striving to create positive work environments. Entrepreneurs want to enhance their business interactions and leadership abilities. Students preparing for future career advancements and challenges. Career path Human Resources Manager Executive Coach Sales Manager Customer Service Manager Team Leader Business Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.