Booking options
£10.99
£10.99
On-Demand course
1 hour 44 minutes
All levels
Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain.
Learning Outcomes
Understand the fundamental concepts underpinning successful customer service delivery.
Learn the strategies to organise and structure optimal customer service.
Gain insights into effective Customer Relationship Management (CRM) techniques.
Comprehend the interplay between customer satisfaction and brand loyalty.
Master the use of social media tools to enhance business customer relations.
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home
After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Aspiring customer service managers aiming for excellence.
Brand strategists focused on enhancing customer relationships.
Business owners seeking to elevate their customer service standards.
Digital marketers keen on leveraging social media tools for businesses.
Customer relations officers eager to resolve client issues efficiently.
This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Customer Service Manager: £30,000 - £45,000
Brand Strategist: £35,000 - £50,000
Business Consultant focusing on Service Delivery: £40,000 - £60,000
CRM Specialist: £32,000 - £48,000
Social Media Manager: £28,000 - £42,000
Customer Relations Officer: £25,000 - £37,000
Module 01: Concepts and Practices in Customer Service Delivery | |||
Concepts and Practices in Customer Service Delivery | 00:13:00 | ||
Module 02: Organise Customer Service Delivery | |||
Organise Customer Service Delivery | 00:14:00 | ||
Module 03: Structure of Customer Service | |||
Structure of Customer Service | 00:14:00 | ||
Module 04: Customer Relationship Management (CRM) | |||
Customer Relationship Management (CRM) | 00:18:00 | ||
Module 05: Customer Satisfaction & Relationship with Brand | |||
Customer Satisfaction & Relationship with Brand | 00:15:00 | ||
Module 06: Monitoring and Resolution of Customers' Complaints & Problems | |||
Monitoring and Resolution of Customers' Complaints & Problems | 00:15:00 | ||
Module 07: Social Media Tools and Channels for a Business | |||
Social Media Tools and Channels for a Business | 00:15:00 |
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