393 Service Design Courses (SDC) courses

Register on the Managing Quality and Service Delivery today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Managing Quality and Service Delivery is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Managing Quality and Service Delivery Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Managing Quality and Service Delivery, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Unit 01: Understanding stakeholder Understanding stakeholder 00:14:00 Unit 02: Service delivery & Quality Service delivery & Quality 00:14:00 Unit 03: Concept of continuous improvement Concept of continuous improvement 00:15:00 Unit 04: Need for Continuous Improvement Need for Continuous Improvement 00:15:00 Unit 05: Managing Quality Managing Quality 00:15:00 Unit 06: Theories of Quality Theories of Quality 00:15:00 Unit 07: Team Building & Responsibilities Team Building & Responsibilities 00:15:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Overview   With the ever-increasing demand for Interior Design in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Interior Design may be.   Learning about Interior Design or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Interior Design. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Interior Design is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Diploma in Interior Design course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Diploma in Interior Design course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Diploma in Interior Design course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Interior Design, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Interior Design, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Interior Design, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Diploma in Interior Design course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Interior Design Introduction to Interior Design 00:00 Module 2 - Components of the Interior Design Components of the Interior Design 00:00 Module 3 - Concept Development Concept Development 00:00 Module 4 - Design Realization Design Realization 00:00 Module 5 - Design the Project Design the Project 00:00 Module 6 - Building Structure Building Structure 00:00 Module 7 - Communicating Design Communicating Design 00:00 Module 8 - Basics of Google SketchUp Basics of Google SketchUp 00:00

Overview   With the ever-increasing demand for UX Design in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in UX Design may be.   Learning about UX Design or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in UX Design. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on UX Design is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this UX Design Masterclass course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this UX Design Masterclass course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this UX Design Masterclass course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of UX Design, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in UX Design, Anyone looking for a certificate of completion on doing an online training on this topic, Students of UX Design, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This UX Design Masterclass course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1- Introduction to UX Design Introduction to UX Design 00:00 Module 2- Before Starting UX Design Before Starting UX Design 00:00 Module 3- Behavioural Basics Behavioural Basics 00:00 Module 4- User Research User Research 00:00 Module 5- Information Architecture Information Architecture 00:00 Module 6- Designing Behaviour Designing Behaviour 00:00 Module 7- Visual Design Principles Visual Design Principles 00:00 Module 8- Wireframes and Prototypes Wireframes and Prototypes 00:00 Module 9- Psychology of Usability Psychology of Usability 00:00 Module 10- Content Content 00:00

🚀 Unlock Your Design Potential with 'Complete Solidworks Training: Beginner to Advanced' 🚀   Are you ready to transform your engineering and design skills? Dive into the world of 3D modeling and product design with our comprehensive online course - 'Complete Solidworks Training: Beginner to Advanced.' Whether you're just starting or looking to master advanced techniques, this course is your gateway to becoming a Solidworks pro.   Here's a sneak peek into what each module has in store for you: 🔍 Module 1: Slides Get familiar with the Solidworks interface and set the stage for your learning journey. 🌐 Module 2: Introduction Understand the core concepts of Solidworks and how it revolutionizes the design process. 📏 Module 3: Sketch Tools Master the art of sketching in Solidworks to lay the foundation for your 3D models. 🔩 Module 4: Random Part 2 Dive into creating random parts and elevate your design skills. 🔄 Module 5: Random Screw Learn the intricacies of designing screws and fasteners for practical applications. 📐 Module 6: Flange Explore the Flange tool to create sheet metal components with precision. 🛠️ Module 7: Assembly Interface Grasp the essentials of assembling parts seamlessly, a crucial skill for any designer. ️ Module 8: Crank Mechanism Delve into the complexities of designing a crank mechanism, enhancing your engineering prowess. 🍾 Module 9: Soda Bottle Bring your creativity to life by designing a realistic soda bottle using Solidworks. 🥤 Module 10: Soda Can Extend your beverage packaging design skills with a detailed study on soda can creation. 🔩 Module 11: Bearing Parts 1,2,3 Unravel the intricacies of bearing design, from individual parts to the complete assembly. 🔧 Module 12: Jet Engine Parts, Casing, and Assembly Take your skills to new heights by designing jet engine components and mastering assembly techniques. 🚀 Module 13: Rocket, Rocket Assembly Conclude your journey with a blast! Design a rocket and assemble it, showcasing your newfound Solidworks expertise.   ✨ Why Choose Our Course?   Comprehensive Curriculum: Covering everything from basics to advanced assemblies, ensuring no aspect is left untouched. Hands-On Projects: Apply your knowledge with real-world projects, making the learning experience practical and engaging. Expert Instruction: Learn from seasoned professionals with years of experience in Solidworks and product design. Lifetime Access: Access the course content anytime, anywhere, and revisit the material as needed.   Ready to embark on your Solidworks adventure? Enroll now and revolutionize your design capabilities! 🚀🎓 Course Curriculum Lecture 01 Draft Lesson 00:00 Lecture 02 Introduction 00:00 Lecture 03 Sketch Tools 00:00 Lecture 04 Random Part 2 00:00 Lecture 05 Random Screw (2) 00:00 Lecture 06 Flange 00:00 Lecture 07 Assembly Interface 00:00 Lecture 08 Crank Mechanism 00:00 Lecture 09 Soda Bottle 00:00 Lecture 10 Soda Can 00:00 Lecture 11 Bearing Parts 1 00:00 Bearing Parts 2 00:00 Bearing Assembly 00:00 Lecture 12 Jet Endgine Parts 1 00:00 Jet Engine Casing and Assembly 00:00 Lecture 13 Rocket 00:00 Rocket Assembly 00:00

🚀 Ignite Your Innovation with the Product Design Course Training! 🌟 Are you ready to shape the future through groundbreaking product design? Our Product Design Course Training is the gateway to turning your creative visions into tangible, market-ready products. Unleash your inventiveness, refine your skills, and embark on a transformative journey into the dynamic world of product design. 🌐 Module 1: Introduction to Product Design Kickstart your journey with Module 1, offering a comprehensive introduction to the exciting realm of product design. Dive into the principles, processes, and historical context that lay the foundation for your evolution as a product designer. Get ready to think creatively and strategically about designing for the needs of today and tomorrow. 🎨 Module 2: Sketching and Ideation Harness the power of ideation with Module 2, where you'll immerse yourself in the art of sketching and brainstorming. Cultivate the ability to translate your conceptual ideas onto paper, fostering a visual language that bridges imagination and execution. Develop your creative thinking and problem-solving skills to breathe life into your design concepts. 🚀 Module 3: 3D Modeling and Prototyping Transform your ideas into tangible prototypes with Module 3, focusing on 3D modeling and prototyping. Learn to navigate cutting-edge design software to create virtual representations of your products. Dive into the prototyping process, turning your digital designs into physical prototypes, allowing you to refine and perfect your creations. 🛠️ Module 4: Material Selection and Manufacturing Processes Navigate the complexities of materiality with Module 4, where you'll explore the crucial aspects of material selection and manufacturing processes. Understand the properties of different materials and their suitability for diverse applications. Dive into manufacturing techniques to ensure your designs are not only innovative but also practical and feasible. 🤝 Module 5: User-Centered Design and Human Factors Put the user at the center of your design process with Module 5, dedicated to user-centered design and human factors. Learn to conduct user research, analyze user needs, and integrate ergonomic principles into your designs. Craft products that not only look good but also enhance the user experience. 🌟 Why Choose Our Product Design Course Training? Industry-Experienced Instructors: Learn from seasoned product design professionals with a wealth of real-world experience. Hands-On Prototyping: Gain practical experience by transforming your concepts into physical prototypes, preparing you for the challenges of real-world product design. Collaborative Learning: Engage in collaborative projects and team exercises, simulating the collaborative nature of the product design industry. Career-Ready Skills: Graduate with a skill set that is immediately applicable to the ever-evolving field of product design. Don't miss the chance to bring your ideas to life and shape the future of product design! Enroll now in the Product Design Course Training and be prepared to innovate, create, and revolutionize the world of design. Your journey to becoming a product design trailblazer starts now! 🌟🛠️🎓 Course Curriculum Module 1_ Introduction to Product Design. Introduction to Product Design. 00:00 Module 2_ Sketching and Ideation. Sketching and Ideation. 00:00 Module 3_ 3D Modeling and Prototyping. 3D Modeling and Prototyping. 00:00 Module 4_ Material Selection and Manufacturing Processes. Material Selection and Manufacturing Processes. 00:00 Module 5_ User-Centered Design and Human Factors. User-Centered Design and Human Factors. 00:00

Are you interested in learning more about UI/UX but don't know where to begin? This course will enable you to add UX designer to your resume and begin earning money for your new abilities. This course is for those who want to learn about UI/UX design. It begins from the very beginning and progresses in a step-by-step manner.  In this course, you will get clear instruction on all steps of the UI/UX development process, from user research to establishing a project's strategy, scope, and information architecture, to building sitemaps and wireframes, in this course. You will study current UX design best practices and standards and use them to create effective and appealing screen-based experiences for websites or applications. By the end of the course, you'll have a diverse set of abilities that will allow you to work in the UI/UX design sector. The valuable certificate that comes with the course will enhance your value and make you stand out in the job market. This is the perfect course to kick start your career in the UI/UX design industry. So, enrol now and fast track your career ladder. Course Highlights Advanced Diploma in UI/UX Design is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Advanced Diploma in UI/UX Design into 110 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 52 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Advanced Diploma in UI/UX Design Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Advanced Diploma in UI/UX Design is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Advanced Diploma in UI/UX Design is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. UX/UI Course Introduction Learn UX/UI Course Overview 00:05:00 Section Overview 00:04:00 UX vs UI 00:04:00 UX/UI Designer Marketplace 00:05:00 Overview of UX Roles 00:06:00 Introduction To The Web Industry Web Industry Section Overview 00:03:00 The Phases of Web Development 00:13:00 Designer Responsibilities (working in a team) 00:09:00 Roles & Descriptions (working in a team) 00:05:00 Agile Approach To Project Management 00:12:00 Scrum - Flexible Framework 00:06:00 Project Management Apps 00:13:00 XD Lesson - Introduction 00:13:00 Foundations of Graphic Design Graphic Design Section Overview 00:02:00 The Psychology of Color 00:13:00 Color Wheel & Color Schemes 00:06:00 Working with Fonts 00:10:00 Working With Icons 00:04:00 XD Lesson - Tools, Object Manipulation and Components 00:13:00 XD Lesson - Font Styles and Artboard Settings 00:07:00 Graphic Design Software Tools 00:03:00 Adobe XD lesson 4 - Icons & Vector Graphics 00:14:00 UX Design (User Experience Design) UX Design Section Overview 00:04:00 What is User Experience Design? (UX) 00:09:00 UX Design Process 00:03:00 The UX Analysis Process 00:08:00 Working with User Profiles 00:03:00 Understanding User Pain Points 00:03:00 XD Lesson 5 Class Project: Сompetitive Analysis 00:10:00 Developing a Persona Part 1 00:05:00 Developing a Persona Part 2 00:05:00 Customer Journey 00:04:00 Customer Journey vs Sales Funnel 00:04:00 3 Phases of a Sales Funnel 00:07:00 4 Stages of a Sales Funnel 00:06:00 Macro/Micro Conversions 00:05:00 Stages of Market Sophistication 00:06:00 Lead Generation Funnel 00:06:00 Digital Product Sales Funnel 00:05:00 7 Principles of Influence 00:12:00 Age Based Influence Triggers 00:06:00 Gender Influence Triggers 00:06:00 Interest Based Marketing 00:04:00 Understanding User Flow 00:08:00 XD Lesson 6 Class Project: Userflow - Your first UX deliverable 00:07:00 Working with Story Boards 00:05:00 XD Lesson 7 Class Project: Crafting a Story board 00:09:00 Working with Moodboards 00:04:00 XD Lesson 8 Class Project: Creating Moodboard 00:11:00 Sitemap & Information Architecture 00:07:00 XD Lesson - Class Project: App Architecture 00:09:00 Low and Hi Fidelity Wireframes 00:03:00 XD Lesson - Class Project: Login Screen Wireframe Using Material Design 00:08:00 Working with Prototypes 00:04:00 XD Lesson - Class Project: Home Screen Wireframe and Linking 00:07:00 XD Lesson - Class Project: Adding Interaction to Wireframes 00:10:00 Testing and Evaluating 00:11:00 UX Deliverables 00:03:00 UX Design Conclusion 00:01:00 UI Design (User Interface Design) UI Design Section Overview 00:03:00 UI Design Overview 00:03:00 Types of Interfaces 00:10:00 Landing Pages Overview 00:10:00 XD Lesson - Using Grids in XD 00:08:00 XD Lesson - Single Card design 00:13:00 UI Controls 00:07:00 UI Components 00:12:00 Navigational Components 00:12:00 Header Design Overview 00:07:00 XD Lesson - Mobile & Desktop: Header Design 00:10:00 XD Lesson - Mobile & Desktop: Dropdown Design 00:06:00 Common Layouts Overview 00:08:00 XD Lesson - Common Layouts 00:07:00 Mobile & Desktop Footer Design Overview 00:07:00 XD Lesson - Mobile & Desktop: Footer Design 00:06:00 Mobile & Desktop Button Design Overview 00:05:00 XD Lesson - Mobile & Desktop: Button Design 00:10:00 XD Lesson - Mobile & Desktop: Input Design 00:07:00 Mobile & Desktop Filter Search Bar Design Overview 00:06:00 Adobe XD Lesson - Mobile & Desktop: Filter Design 00:07:00 Adobe XD Lesson - Mobile & Desktop: Search Design 00:03:00 UI Kit Overview 00:05:00 Adobe XD Lesson - Desktop and Mobile: UI Kit 00:06:00 Microinteractions Overview 00:05:00 Adobe XD lesson - Microinteractions 00:07:00 Optimization Optimization Section Overview 00:02:00 Feedback Review & Getting Referrals 00:04:00 'Above the Fold' Rule 00:04:00 Adobe XD lesson - Designing a Powerful Above the Fold 00:08:00 Using Analytics For Optimization 00:05:00 Heat Maps & Element Placements 00:04:00 Crafting A Usability Report Overview 00:08:00 Adobe XD lesson - Crafting Reports in XD 00:20:00 Starting a Career in UX/UI Design Careers in UX/UI Section Overview 00:06:00 Your Daily Productivity Hub 00:14:00 How To Start Freelancing 00:08:00 Client Consulting 00:04:00 Building a Brand 00:10:00 Personal Branding 00:06:00 The Importance of Having a Website 00:08:00 Creating a Logo 00:05:00 Step by Step Website Setup 00:17:00 UI Templates 00:06:00 Logo Templates 00:04:00 Creating a Business Email 00:06:00 Networking Do's and Don'ts 00:04:00 Top Freelance Websites 00:10:00 UX/UI Project Scope Questions 00:10:00 Laser Focus & Productivity Tools 00:06:00 The Places to Find UX Jobs 00:05:00

How is your company's customer service? Would you say that your customers are fully satisfied? Are they over the moon excited about your business and excited with every interaction that they have with you? Or is there any room to improve? Maybe your customer service is ordinary to good, but there are always going to be some unhappy customers, right? This Customer Service Skills training will examine all types of clients and how you can serve them better and improve yourself in the process. You will acquire a valuable skill set including in-person customer service and over-the-phone etiquettes, coping with demanding clients and generating re-occurring profit from return customers. Course Highlights Mastering Art of Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Art of Customer Service into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Art of Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Art of Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Art of Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Mastering Art of Customer Service 00:20:00 Final Exam Final Exam-Mastering Art of Customer Service 00:20:00

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

The comprehensive CSS - Responsive Design has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the CSS - Responsive Design today, and learn from the very best the industry has to offer! This best selling CSS - Responsive Design has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth CSS - Responsive Design is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The CSS - Responsive Design is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The CSS - Responsive Design is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the CSS - Responsive Design, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the CSS - Responsive Design will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the CSS - Responsive Design to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.