392 Service Design Courses (SDC) courses

The Desk Support Officer is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Desk Support Officer consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Core Skills Required Core Skills Required 00:12:00 Module 2: Self-Management (I) Self-Management (I) 00:08:00 Module 3: Self-Management (II) Self-Management (II) 00:08:00 Module 4: Time Management (I) Time Management (I) 00:08:00 Module 5: Time Management (II) Time Management (II) 00:09:00 Module 6: Organizing and Planning (I) Organizing and Planning (I) 00:08:00 Module 7: Organizing and Planning (II) Organizing and Planning (II) 00:08:00 Module 8: Communication (I) Communication (I) 00:08:00 Module 9: Communication (II) Communication (II) 00:09:00 Module 10: Additional Challenges Additional Challenges 00:08:00 Module 11: Business Telephone Skills Business Telephone Skills 00:19:00 Module 12: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 13: Business Writing Skills Business Writing Skills 00:40:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Desk Support Officer 00:20:00 Final Exam Final Exam - Desk Support Officer 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Product Design is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Product Design consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Product Design Training 1. Intro 00:07:00 2. Supplies 00:04:00 3. Phone Case 00:10:00 4. Tote Bag 00:08:00 5. T-Shirt 00:10:00 6. Mug 00:08:00 7. Gift Bag 00:06:00 8. Framed Art 00:07:00 9. Fabric 00:08:00 10. Stationery Card 00:08:00 11. Throw Pillow 00:09:00 12. Wallpaper 00:09:00 13. Your Project 00:02:00 14. Bonus Lesson 00:13:00 Assignment Assignment - Product Design 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Learn how to design your PV system and take steps to become a fully qualified solar panel engineer with the FULL SOLAR ENERGY Design Course(With SketchUp & PVSYST). This course is an in-depth training program designed to provide an insight into the solar industry and solar PV installation. In this course, you will develop practical knowledge and skills to become an expert in the field of energy consumption. You will start by learning how modern technology converts solar energy into electricity, and on completion will have full knowledge of how to design a photovoltaic system. Throughout the course, you will make use of expert solar design software PVSYST and SketchUp, to analyse your data and utilise specialist tools. System pricing, technical reports, and payback period are also discussed in detail. What you'll learn Develop your knowledge of solar energy systems and its main components Learn how to build your own solar energy system at home Fast track your career in engineering and develop the required skills Understand the fundamentals of solar radiation and PV solar energy Learn how to conduct a solar energy site survey and technical report Explore renewable energy consumption and the benefits of solar energy Gain an understanding of how solar energy is measured and its units of power Get step-by-step guidance on how to use specialist design software PVSYST & SketchUp Requirements Passion to learn! Basic computer skills Who this course is for Engineering students Beginner Engineers in this field Beginner Solar energy worker Anyone who wants to enter this sector Introduction See what will you learn FREE 00:02:00 What is Solar Energy 00:02:00 Power & Units 00:03:00 The components of the system ( Detailed explination) Solar Penels 00:04:00 Inverter 00:03:00 Peak sun hours and Shading effect 00:04:00 Mounting Structure 00:03:00 Circuit Breaker 00:02:00 Design Stage & Installation Procedure Site Survey 00:03:00 Design Steps Part 1 00:05:00 Design Steps part 2 00:08:00 Installation Procedure 00:03:00 Design softwares SketchUp Tools part 1 00:07:00 SketchUp Tools part 2 00:06:00 Skelion Plugin For PV panels Integration 00:09:00 Design A system 00:07:00 Introduction to PVSYST 00:08:00 Design a system with PVSYST 00:04:00 Pricing, Payback Period, Technical and Financial Reports Pricing 00:06:00 Payback Period 00:02:00 Technical & finanical reports 00:04:00 Additional Resources Resources File: FULL SOLAR ENERGY Design Course(With SketchUp & PVSYST) 00:00:00

Interior Design Masterclass is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Interior Design Masterclass and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction to Chapters 00:05:00 Introduction & Design Recipe Introduction & Design Recipe 00:03:00 Design Element Line Element_Line 00:05:00 Design Element: Shape Element_Shape 00:02:00 Design Element: Form Element_Form 00:02:00 Design Element: Colour Element_Colour 00:02:00 Design Element: Texture Element_Texture 00:05:00 Design Element: Space Element_Space 00:03:00 Design Element: Value Element_Value 00:01:00 Design Principle: Pattern Principles_Pattern 00:03:00 Design Principle: Contrast Principles_Contrast 00:03:00 Design Principle: Emphasis/Focal Point Principle_Emphasis & Focal Point 00:05:00 Design Principle: Balance Principle_Balance 00:05:00 Design Principle: Scale/Proportion Principle_Scale Proportion 00:03:00 Design Principle: Rhythm/Movement Rhythm/Movement 00:03:00 Design Principle: Unity/Harmony Principle_Harmony 00:01:00 Conclusion DPE_Conclusion 00:01:00

Be an outstanding software-developer with less disrupting issues. You have just reached the very course you need right

Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Advanced Cake Decorating and Design Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Advanced Cake Decorating and Design Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Advanced Cake Decorating and Design Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Cake Decorating and Design Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Advanced Cake Decorating and Design? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Cake Decorating and Design there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Advanced Cake Decorating and Design course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Advanced Cake Decorating and Design does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Advanced Cake Decorating and Design was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Advanced Cake Decorating and Design is a great way for you to gain multiple skills from the comfort of your home.

Register on the Designated Safeguarding Lead (DSL) today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Designated Safeguarding Lead (DSL) is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Designated Safeguarding Lead (DSL) Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Designated Safeguarding Lead (DSL), all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Safeguarding Children Module 01: Introduction to Safeguarding 00:21:00 Module 02: Laws and Guidance 00:43:00 Module 03: Child Abuse 00:49:00 Module 04: Child Sexual Exploitation 00:38:00 Module 05: Responding to Disclosure and Reporting 00:25:00 Module 06: Risks and Risk Assessment 00:16:00 Module 07: Things to Do after Referral 00:24:00 Module 08: Record Keeping 00:18:00 Safeguarding Vulnerable Adults Module 01: An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Module 02: Safeguarding Legislations 00:25:00 Module 03: Understanding Abuse and Neglect 00:25:00 Module 04: Policy, Roles and Responsibilities 00:23:00 Module 05: Understanding the Importance of Communication in Care 00:20:00 Module 06: Sharing Information and Responding To a Disclosure 00:20:00 Module 07: Reporting Your Concern 00:17:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Basic to Advanced UX Design today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Basic to Advanced UX Design course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.   Course Content Unit 01: UX/UI Course Introduction Learn UX/UI Course Overview 00:05:00 Section Overview 00:04:00 UX vs UI 00:04:00 UX/UI Designer Marketplace 00:05:00 Overview of UX Roles 00:06:00 Unit 02: Introduction to the Web Industry Web Industry Section Overview 00:03:00 The Phases of Web Development 00:13:00 Designer Responsibilities (working in a team) 00:09:00 Roles & Descriptions (working in a team) 00:05:00 Agile Approach To Project Management 00:12:00 Scrum - Flexible Framework 00:06:00 Project Management Apps 00:13:00 XD Lesson - Introduction 00:13:00 Unit 03: Foundations of Graphic Design Graphic Design Section Overview 00:02:00 The Psychology of Color 00:13:00 Color Wheel & Color Schemes 00:06:00 Working with Fonts 00:10:00 Working With Icons 00:04:00 XD Lesson - Tools, Object Manipulation and Components 00:13:00 XD Lesson - Font Styles and Artboard Settings 00:07:00 Graphic Design Software Tools 00:03:00 Adobe XD lesson 4 - Icons & Vector Graphics 00:14:00 Unit 04: UX Design (User Experience Design) UX Design Section Overview 00:04:00 What is User Experience Design? (UX) 00:09:00 UX Design Process 00:03:00 The UX Analysis Process 00:08:00 Working with User Profiles 00:03:00 Understanding User Pain Points 00:03:00 XD Lesson 5 Class Project: Сompetitive Analysis 00:10:00 Developing a Persona Part 1 00:05:00 Developing a Persona Part 2 00:05:00 Customer Journey 00:04:00 Customer Journey vs Sales Funnel 00:04:00 3 Phases of a Sales Funnel 00:07:00 4 Stages of a Sales Funnel 00:06:00 Macro/Micro Conversions 00:05:00 Stages of Market Sophistication 00:06:00 Lead Generation Funnel 00:06:00 Digital Product Sales Funnel 00:05:00 7 Principles of Influence 00:12:00 Age Based Influence Triggers 00:06:00 Gender Influence Triggers 00:06:00 Interest Based Marketing 00:04:00 Understanding User Flow 00:08:00 XD Lesson 6 Class Project: Userflow - Your first UX deliverable 00:07:00 Working with Story Boards 00:05:00 XD Lesson 7 Class Project: Crafting a Story board 00:09:00 Working with Moodboards 00:04:00 XD Lesson 8 Class Project: Creating Moodboard 00:11:00 Sitemap & Information Architecture 00:07:00 XD Lesson - Class Project: App Architecture 00:09:00 Low and Hi Fidelity Wireframes 00:03:00 XD Lesson - Class Project: Login Screen Wireframe Using Material Design 00:08:00 Working with Prototypes 00:04:00 XD Lesson - Class Project: Home Screen Wireframe and Linking 00:07:00 XD Lesson - Class Project: Adding Interaction to Wireframes 00:10:00 Testing and Evaluating 00:11:00 UX Deliverables 00:03:00 UX Design Conclusion 00:01:00 Unit 05: UI Design (User Interface Design) UI Design Section Overview 00:03:00 UI Design Overview 00:03:00 Types of Interfaces 00:10:00 Landing Pages Overview 00:10:00 XD Lesson - Using Grids in XD 00:08:00 XD Lesson - Single Card design 00:13:00 UI Controls 00:07:00 UI Navigational Components 00:12:00 Header Design Overview 00:07:00 XD Lesson - Mobile & Desktop: Header Design 00:10:00 XD Lesson - Mobile & Desktop: Dropdown Design 00:06:00 Common Layouts Overview 00:08:00 XD Lesson - Common Layouts 00:07:00 Mobile & Desktop Footer Design Overview 00:07:00 XD Lesson - Mobile & Desktop: Footer Design 00:06:00 Mobile & Desktop Button Design Overview 00:05:00 XD Lesson - Mobile & Desktop: Button Design 00:10:00 XD Lesson - Mobile & Desktop: Input Design 00:07:00 Mobile & Desktop Filter Search Bar Design Overview 00:06:00 Adobe XD Lesson - Mobile & Desktop: Filter Design 00:07:00 Adobe XD Lesson - Mobile & Desktop: Search Design 00:03:00 UI Kit Overview 00:05:00 Adobe XD Lesson - Desktop and Mobile: UI Kit 00:06:00 Microinteractions Overview 00:05:00 Adobe XD lesson - Microinteractions 00:07:00 Unit 06: Optimization Optimization Section Overview 00:02:00 Feedback Review & Getting Referrals 00:04:00 'Above the Fold' Rule 00:04:00 Adobe XD lesson - Designing a Powerful Above the Fold 00:08:00 Using Analytics For Optimization 00:05:00 Heat Maps & Element Placements 00:04:00 Crafting A Usability Report Overview 00:08:00 Adobe XD lesson - Crafting Reports in XD 00:20:00 Unit 07: Starting a Career in UX/UI Design Careers in UX/UI Section Overview 00:06:00 Your Daily Productivity Hub 00:14:00 How To Start Freelancing 00:08:00 Client Consulting 00:04:00 Building a Brand 00:10:00 Personal Branding 00:07:00 The Importance of Having a Website 00:08:00 Creating a Logo 00:05:00 Step by Step Website Setup 00:17:00 UI Templates 00:06:00 Logo Templates 00:04:00 Creating a Business Email 00:06:00 Networking Do's and Don'ts 00:04:00 Top Freelance Websites 00:05:00 UX/UI Project Scope Questions 00:10:00 Laser Focus & Productivity Tools 00:06:00 The Places to Find UX Jobs 00:05:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Register on the Managing Quality and Service Delivery today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Managing Quality and Service Delivery is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Managing Quality and Service Delivery Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Managing Quality and Service Delivery, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Unit 01: Understanding stakeholder Understanding stakeholder 00:14:00 Unit 02: Service delivery & Quality Service delivery & Quality 00:14:00 Unit 03: Concept of continuous improvement Concept of continuous improvement 00:15:00 Unit 04: Need for Continuous Improvement Need for Continuous Improvement 00:15:00 Unit 05: Managing Quality Managing Quality 00:15:00 Unit 06: Theories of Quality Theories of Quality 00:15:00 Unit 07: Team Building & Responsibilities Team Building & Responsibilities 00:15:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.