18 Educators providing Secretary courses in Ashtead

Welcome to scottish country dancing at Chiswick Scottish Country Dance Club. We are looking forward to dancing with you! £7 cash at the door. Any questions to Iris at secretary@chiswickscottish.org.uk  The dates are published here and communicated via email (please subscribe by clicking the "e-mail" tab) Social dancing every Sunday 7-9pm. Our last Club night to live music is on Sunday, 23rd of July, 7-10pm to the music of Chris Oxtoby (accordion). £10 and shared refreshments. MC Jim Cook.  Our summer break will begin from 27th July and our first dance in the autumn will be on Sunday 3rd of September 2023, 7-9pm.  If you want to try something new, that will keep you fit and is great fun too, contact us at secretary@chiswickscottish.org.uk to ask any questions and register your interest for the future. It may well change your life!  Kay Senior President Founder   Our focus is on Scottish Country Dancing and on our core values of fun, friendship and fitness. Here is your committee: Pat Dunn - Chair Sarah Hughes - Vice Chair Iris Ronayne - Secretary Matthew Goulden - Treasurer Tracy Jerham Caroline Banszky

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning